• Handle customer inquiries via phone, email, and chat per SOPs. • Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations. • Escalate and assign issues to relevant departments as needed. • Log, review, and follow up on customer requests and resolutions. • Investigate, research, and provide accurate solutions. • Maintain and update customer records during interactions. • Address collections and billing inquiries, including payment plans, account balances, and overdue payments. • Clarify charges, generate statements, and process billing adjustments. • Handle service cancellations, applying retention strategies and resolutions.

• Handle customer inquiries via phone, email, and chat per SOPs. • Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations. • Escalate and assign issues to relevant departments as needed. • Log, review, and follow up on customer requests and resolutions. • Investigate, research, and provide accurate solutions. • Maintain and update customer records during interactions. • Achieve KPIs for client-facing time, call quality, and occupancy. • Address collections and billing inquiries, including payment plans, account balances, and overdue payments. • Clarify charges, generate statements, and process billing adjustments. • Handle service cancellations, applying retention strategies and resolutions. • Complete cancellations training and apply retention strategies as part of daily responsibilities.

• Handle customer inquiries via phone, email, and chat per SOPs. • Use TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations. • Escalate and assign issues to relevant departments as needed. • Log, review, and follow up on customer requests and resolutions. • Investigate, research, and provide accurate solutions. • Maintain and update customer records during interactions. • Achieve KPIs for client-facing time, call quality, and occupancy. • Address collections and billing inquiries, including payment plans, account balances, and overdue payments. • Clarify charges, generate statements, and process billing adjustments. • Handle service cancellations, applying retention strategies and resolutions. • Complete cancellations training and apply retention strategies as part of daily responsibilities.

Role Description Ready to build an international career while enjoying life in sunny Greece? We're looking for Danish-speaking Customer Support Specialists to join the customer service team of one of the world's leading online hotel booking platforms — all while working remotely from your home in Greece. As a Customer Support Specialist, you'll assist Danish-speaking customers with their accommodation bookings and travel-related questions, helping them enjoy a smooth experience from planning to check-out. - Handling incoming calls, chats and emails from customers - Assisting with hotel reservations, booking changes and cancellations - Managing special requests and providing tailored travel solutions - Processing payments, refunds and booking adjustments - Resolving customer inquiries with professionalism and empathy - Ensuring every customer receives outstanding service Qualifications - Fluent Danish and good English skills - Excellent communication and customer service abilities - Strong problem-solving skills and attention to detail - Comfortable working in a fast-paced environment - Previous customer service, travel, hospitality or e-commerce experience is an advantage - A positive attitude and an interest in living and working abroad Benefits - Full relocation package (flight, hotel accommodation and housing assistance) - Competitive salary plus two additional monthly salaries per year - Health insurance and employee discounts - Comprehensive paid training - Career development opportunities within an international organisation - Free online Greek language lessons - Work remotely from anywhere in Greece - An inclusive, multicultural workplace certified as a Great Place to Work