Role Description The Department of Surgery is currently seeking a Clinical Business Operations Specialist to work remote. The Clinical Business Operations Specialist serves as a lead to Clinical Business Operations Representatives and facilitates the prompt resolution of highly complex problems related to pre and post care that arise in daily clinical operations. The incumbent performs administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Specialist assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards. - Assists the department in managing expectations surrounding pre and post patient care. - Provides guidance and support to Clinical Business Operations Representatives and assists with training and continuous improvement. - Obtains or reviews all patient demographic information, insurance information and referral numbers. - Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information. - Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. - Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs. - Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. - Provides coverage for responsibilities of co-workers when assigned or as need arises. - Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. - Maintains confidentiality of all information. - Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Qualifications - High School Diploma required or equivalent. - Minimum 3 years of relevant experience required. - Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. - Teamwork: Ability to work collaboratively with others and contribute to a team environment. - Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. Benefits - Competitive salaries. - Comprehensive benefits package including medical, dental, tuition remission, and more. Company Description UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

• Provide Business Partnership • Build trusted relationships with managers across client groups; coach on leadership effectiveness, team health, and org design with the functions. • Provide AOP workforce planning inputs and represent business needs back into the P&C center of excellence. • Enable Culture & Engagement • Operationalize OFarm's culture strategy — DEI, engagement, recognition, and P&C Barn accountability — within client groups. • Integrate OFarm values into manager interactions, onboarding, and everyday team practices. • Guide Performance Management • Own support and completion of performance management cycles for Sr. Director and below: reviews, talent calibrations, and pay-for-performance conversations. • Coach managers on fair, actionable feedback and champion adoption of OFarm's PM tool and processes. • Support Employee Relations • Handle early performance and employee interventions independently (conflict resolution, policy guidance, informal investigations). • Escalate complex or high-risk matters — formal mediation, potential terminations — to the HR operations and Legal promptly. • Collaborate with People & Culture Peers • Learning and Development: surface development needs; connect managers to learning programs and co-facilitate targeted interventions within the function. • Talent Acquisition: partner on role intake, interview calibration, and offer alignment; close feedback loops on hiring experience. • HR Operations: partner with the HR Operations team, support managers through lifecycle transactions; flag HRIS data issues

Role Description We are seeking a strategic, highly collaborative, and execution-oriented Associate Director, Clinical Business Operations, to support and optimize the operational infrastructure of our clinical development organization. Reporting to the VP of Clinical Operations, this individual will serve as a key business partner across Clinical Operations, Clinical Data Management, and Biometrics to drive operational excellence, financial oversight, and portfolio execution. The Associate Director will be responsible for the end-to-end lifecycle of vendor outsourcing, from strategic selection through contract execution, active change order management, and financial oversight. This role is ideal for an experienced leader who thrives in a fast-paced environment and enjoys balancing hands-on clinical contracting with long-range financial modeling and planning. Key Responsibilities - Partner with clinical operations, data management, and biometrics teams to author Request for Proposals (RFPs) and define vendor scopes of work. - Lead cross-functional bid defense meetings, analyze commercial proposals, perform cost benchmarking, and provide data-driven recommendations to leadership. - Drive the strategic selection of CROs and specialized clinical vendors, optimizing the vendor portfolio for quality, scalability, and cost-efficiency. - Partner with Legal and the clinical development team in the drafting, negotiation, and final execution of Master Services Agreements (MSAs), Statements of Work (SOWs), Change Orders and confidentiality agreements across clinical functions. - Design, author, and standardize SOW templates to streamline vendor onboarding, establish baseline metrics, and reduce execution cycle times. - Manage the negotiation and execution of Clinical Trial Agreements (CTAs) and investigator budgets for sponsor-managed sites, ensuring rapid study startup. - Manage an active change order management pipeline to rigorously track contract amendments, budget shifts, and vendor performance. - Partner closely with study teams to proactively identify operational deviations from the original SOW, mitigating scope creep before it impacts the budget. - Liaise between Clinical Operations and Corporate Finance to ensure financial alignment across all programs. - Partner with the Head of Clinical Operations to build robust, multi-year clinical trial budget forecasts, lifecycle cost models, and annual operational plans. - Support quarterly Budget vs. Actual (BVA) reviews; track investigator grant accruals and vendor pass-through costs, and accurately explain financial variances to leadership. - Identify operational gaps and implement scalable business processes, tools, templates, and governance mechanisms to improve efficiency, transparency, compliance, and organizational effectiveness. - Support due diligence, alliance management, and business development activities as needed. - Champion a culture of accountability, operational rigor, collaboration, and continuous improvement across the Clinical organization. Qualifications - Bachelor’s degree in life sciences, business, healthcare administration, finance, or related discipline required. - 7-9+ years of biotechnology, pharmaceutical, or life sciences experience with a heavy emphasis leading clinical outsourcing, clinical finance, or clinical business operations. - Demonstrated experience in clinical budgeting, forecasting (LRP) and vendor financial management. - Experience supporting clinical programs in rare disease, neurology, oncology, cell therapy, gene therapy, or advanced therapeutics strongly preferred. - Strong understanding of clinical development processes, CRO/vendor management models, portfolio planning, and GxP-regulated environments. - Proven ability to influence across functions and operate effectively with senior leadership in a dynamic, matrixed organization. - Excellent analytical, financial, organizational, project management, and problem-solving capabilities. - Exceptional communication and executive presentation skills, with the ability to translate complex operational and financial information into actionable insights. Requirements - For candidates based in the SFBA area, the salary range for this position is: $170,000 to $200,000. - For candidates based outside the SFBA area, the salary range is $150,000 to $180,000. - Encoded considers a variety of factors when determining base compensation, including experience, qualifications, internal equity and geographic location. - This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives, paid time off, and a benefits package. Benefits - Comprehensive benefits package, including competitive employer premium contributions. - Meaningful stock option grants. - PTO, sick time and holiday pay. - Generous Parental Leave program. - Pre-tax medical and dependent care programs. - STD, LTD, Life and AD&D. - Professional development opportunities. - Team-building events. - Fully stocked micro-kitchen. - Fitness center at South San Francisco location.

• Drive the development of end-to-end Plan to Fulfill process • Define requirements and ensure improvements align with business needs • Collaborate with stakeholders and evaluate solution options • Document solution proposals and support implementation