StarCompliance

• Own the end-to-end technical strategy and execution roadmap for AI-enabled product capabilities across the StarCompliance platform. • Drive adoption of generative AI, LLM-based architectures, predictive analytics, graph intelligence, recommendation systems, and semantic search where these deliver measurable customer value. • Own the data foundation strategy, ensuring clean, trusted, well-governed data underpins every AI initiative. • Build robust MLOps capabilities, including model training pipelines, versioning, monitoring, A/B experimentation, and drift detection. • Champion pragmatic AI adoption within engineering and product development, accelerating how we build, not just what we build. • Build, mentor, and scale a high-performing Data & AI organisation across data engineering, data science, ML engineering and analytics. • Work closely with the CTO and executive team to align AI and data initiatives with company strategy and commercial priorities. • Partner with the Product Director, AI & Data Products, co-owning the AI roadmap, prioritisation, and delivery outcomes.

• Lead the discovery and documentation of client-defined configuration requirements. • Develop and deliver Functional and Target Configuration Specifications, ensuring formal client approval and sign-off. • Configure the StarCompliance application according to agreed specifications and best practices. • Support clients through the initial rollout and adoption of the platform across their organization. • Deliver tailored client training sessions and provide expert implementation support during the deployment phase. • Facilitate structured user feedback sessions to identify problem areas and clarify feature requests • Identify, assess, and escalate delivery risks; collaborate with Professional Services leadership and Relationship Management teams to drive timely resolution. • Partner closely with Product Management and QA to validate new features and fixes; oversee defect triage, prioritization, and resolution. • Transition clients seamlessly to Customer Support post-implementation for ongoing service continuity. • Contribute to the evolution of internal delivery frameworks, including templates, playbooks, and best practices. • Collaborate cross-functionally to maintain strong client satisfaction and retention, ensuring consistent communication and expectation management throughout the project lifecycle.

• Own and evolve the product roadmap for AI and data-driven products, ensuring it is ambitious, commercially grounded, and aligned with company strategy. • Identify new AI-first product opportunities, including new products, modules, SKUs, and platform capabilities that expand StarCompliance’s value proposition. • Refine and validate product concepts that use AI at the core, including generative AI, predictive analytics, intelligent recommendations, semantic search, graph-based insights, workflow automation, and decision support. • Prioritise opportunities based on customer value, commercial potential, technical feasibility, regulatory sensitivity, and strategic fit, defining clear outcomes, success metrics, adoption targets, and value hypotheses. • Interface directly with customers, prospects, partners, industry experts, and internal commercial teams to understand demand for AI-enabled compliance solutions. • Evaluate market readiness, willingness to pay, competitive positioning, packaging, and monetisation potential for new AI use cases. • Translate market insight into well-structured product requirements, commercial cases, and roadmap recommendations. • Develop a strong understanding of how regulated organisations adopt AI, including their governance, explainability, security, and risk management expectations. • Partner closely with the Head of Data & AI to move AI product concepts from discovery through delivery, launch, adoption, and continuous improvement. • Work with engineering, data science, architecture, security, legal, compliance, customer success, sales, and marketing to deliver production-grade AI capabilities in a regulated B2B SaaS environment. • Ensure AI products are explainable, trustworthy, auditable, usable, and aligned with customer workflows — solving real customer problems rather than building technology showcases. • Collaborate with other Product Managers to identify where AI can enhance existing products and workflows, and to assess value, feasibility, risks, and commercial implications. • Create reusable product patterns, discovery approaches, and launch practices for AI features across the platform. • Support consistent positioning and governance of AI capabilities across the StarCompliance product portfolio. • Communicate AI product strategy, roadmap trade-offs, business cases, delivery progress, and measurable outcomes to senior executives. • Partner with the Chief Product Officer, CTO, Head of Data & AI, commercial leadership, and customer-facing teams to align AI investments with business priorities. • Represent the AI product roadmap in executive discussions, customer meetings, board-level materials, and strategic planning forums.

• Own and evolve the roadmap for a portfolio of B2B SaaS compliance products, balancing customer value, commercial opportunity, regulatory relevance, technical feasibility, and strategic fit. • Develop a clear vision for your products, grounded in customer problems, market insight, product usage data, competitive analysis, and company strategy. • Prioritize roadmap initiatives based on measurable outcomes, including customer adoption, retention, revenue growth, operational efficiency, risk reduction, and competitive differentiation. • Define clear product success metrics and use them to guide discovery, delivery, launch, and ongoing optimisation. • Engage directly with customers, prospects, partners, sales, customer success, implementation, support, and industry experts to understand compliance workflows, unmet needs, and buying drivers. • Develop a deep understanding of the regulatory, operational, and commercial pressures facing financial services compliance teams. • Assess market demand, competitive alternatives, pricing and packaging potential, and monetisation opportunities for new and existing products. • Translate customer and market insight into product requirements, business cases, roadmap recommendations, and launch plans. • Lead product initiatives from discovery and requirements definition through launch, adoption, and continuous improvement. • Work closely with engineering, design, architecture, security, legal, compliance, sales, customer success, marketing, and implementation teams to deliver high quality SaaS products. • Manage trade offs across scope, timing, quality, customer commitments, regulatory expectations, and commercial impact. • Maintain a disciplined approach to delivery while staying responsive to changing market and customer needs. • Identify practical opportunities to use AI, automation, analytics, workflow intelligence, and data driven insights to improve customer outcomes. • Ensure AI enabled features are grounded in real customer problems and are designed with appropriate attention to explainability, trust, control, auditability, and regulatory sensitivity. • Partner with sales, marketing, customer success, and finance to support product positioning, pricing input, packaging strategy, revenue growth, and customer retention. • Support customer meetings, executive briefings, roadmap discussions, renewal conversations, and strategic account planning where product expertise is required. • Communicate roadmap priorities, trade offs, delivery progress, and product outcomes clearly to senior leaders and cross functional stakeholders. • Collaborate with other Product Managers to align roadmap dependencies, platform capabilities, shared workflows, and cross product customer experiences.

• Develop and execute integrated demand generation campaigns across digital, email, paid media, webinars, events, and content syndication channels to support pipeline growth objectives • Support account-based marketing initiatives targeting priority accounts across key regions and market segments • Analyze campaign, funnel, and engagement data to identify trends, optimize performance, and improve conversion outcomes across the buyer journey • Collaborate with Sales and Marketing Operations teams to support lead management processes, campaign attribution, and reporting accuracy • Monitor campaign KPIs and reporting dashboards to evaluate program effectiveness and recommend improvements based on operational metrics and performance insights • Coordinate campaign execution across internal stakeholders and external vendors to ensure timely delivery and alignment to go-to-market priorities • Support the planning and execution of virtual and in-person events designed to generate engagement and accelerate opportunity development • Contribute to customer engagement initiatives including webinars, nurture campaigns, executive programs, and advocacy activities to strengthen account relationships • Identify opportunities to improve campaign processes, targeting approaches, messaging effectiveness, and operational efficiency across demand generation activities • Manage day-to-day relationships with agencies and vendors to support effective campaign delivery and budget utilization • Partner with Product Marketing, Digital, and Sales teams to align campaign execution with product launches, market priorities, and pipeline objectives • Carry out other duties as reasonably required at the Associate level.

• Engage with the worldwide brokerage community, identifying POC, gather and verify operational information. • Document broker feed requirements and organize findings for internal and external client use. • Confirm and document broker-specific feed requirements, including data fields, formats, and delivery methods. • Research and analyze broker feed specifications to ensure compatibility with our system. • Maintain a comprehensive database of broker feed requirements. • Organize and analyze collected data to identify trends, patterns, and areas for improvement. • Prepare clear and concise reports summarizing findings for internal and client use. • Create and maintain detailed documentation of broker outreach processes, data gathering methods, and findings. • Collaborate with internal teams (e.g., data feeds, compliance) to ensure smooth integration of broker information and feeds. • Assist with client onboarding and support processes related to broker feeds.

• Independently draft, review, and negotiate a wide range of commercial agreements, including enterprise SaaS contracts, vendor agreements, NDAs, and partnership arrangements • Provide clear, pragmatic legal advice to business stakeholders across Sales, Product, Finance, and Operations • Support revenue-generating activities while ensuring appropriate legal risk management • Manage a high volume of contracts and legal requests, ensuring timely and high-quality delivery • Maintain and improve contract templates, playbooks, and legal processes to enhance efficiency • Provide support on compliance matters, including data privacy, information security, and regulatory obligations • Assist with corporate governance, internal policies, and risk management initiatives • Conduct legal research and provide guidance on relevant legal and regulatory developments • Collaborate cross-functionally to ensure alignment between legal requirements and business operations • Liaise with external counsel where required, ensuring effective and cost-efficient support

• Serve as a senior escalation point for complex issues in a SaaS compliance platform environment • Take end-to-end ownership of support requests and high-priority incidents • Write, analyse, and optimise T-SQL queries • Apply strong knowledge of Windows Server and Azure environments • Support and monitor Azure-hosted applications using tools such as New Relic • Collaborate with Development, Product, and Infrastructure teams

• Serve as a senior escalation point for complex issues in a SaaS compliance platform environment. • Take end-to-end ownership of support requests and high priority incidents. • Write, analyze, and optimize T-SQL queries; troubleshoot database performance issues. • Apply strong knowledge of Windows Server, Azure environments, and IIS. • Support and monitor Azure-hosted applications, proactively identifying performance degradation. • Collaborate with Development, Product, and Infrastructure teams to document root causes.

Role StarCompliance is seeking an experienced Senior Technical Support Analyst (SQL Specialist) , based in the United States to join our dynamic, client-facing Client Support Services team. In this senior role, you’ll take ownership of complex technical issues impacting our cloud-hosted web applications and deliver timely, high-quality solutions. As a go-to expert for Microsoft SQL Server (MSSQL/T-SQL), you’ll play a critical role in maintaining the stability, performance, and reliability of mission-critical environments. The ideal candidate combines deep technical expertise with clear communication and a passion for delivering exceptional client experiences. Client Support Services is an integral function within StarCompliance, partnering closely with Professional Services, Product, Relationship Management and Sales. Technical excellence, critical thinking, and the ability to methodically assess, direct, and resolve unfamiliar issues are essential. Successful candidates will be passionate about the StarCompliance brand and understand the solutions and value we provide to our clients. Responsibilities Client-Facing Technical Support: Serve as a senior escalation point for complex issues in a SaaS compliance platform environment, directly engaging with enterprise clients through support tickets, virtual meetings, and client calls to identify, troubleshoot, and resolve application and database incidents within SLAs. Support Request & Incident Management: Take end-to-end ownership of support requests and high-priority incidents - ensuring timely resolution, proactive client communication, and effective coordination across teams – while maintaining professionalism and composure in client-facing scenarios. Microsoft SQL Expertise: Write, analyze, and optimize T-SQL queries; troubleshoot database performance issues; and leverage tools such as SQL Server Management Studio (SSMS) and SQL Profiler to diagnose and resolve bottlenecks. Windows & Azure Troubleshooting: Apply strong knowledge of Windows Server, Azure environments, Internet Information Services (IIS), and Windows Services to diagnose and resolve web application and infrastructure-related issues. Monitoring & Performance Optimization: Support and monitor Azure-hosted applications using tools such as New Relic, SQL Sentry, and Uptrends to proactively identify and resolve performance degradation before it impacts clients. Root Cause Analysis & Continuous Improvement: Collaborate with Development, Product, and Infrastructure teams to document root causes, contribute to post-incident reviews, and recommend enhancements that strengthen product stability and client experience. Teamwork & Collaboration: Provide advice, guidance, and support to peers while fostering open communication and shared learning within the Client Support Services team. Actively seek opportunities to contribute beyond your immediate remit, building strong relationships and promoting a culture of collaboration, quality, and continuous improvement. Cross-Functional Partnership: Work closely with Development, Infrastructure, Product, and Professional Services teams to align on priorities, ensure seamless issue resolution, and drive ongoing improvements to support processes and service delivery. Documentation & Knowledge Sharing: Develop and maintain internal knowledge bases, troubleshooting guides, and best-practice documentation to promote consistent, scalable support delivery. Skills and Experience Database Expertise: Advanced, hands-on expertise with Microsoft SQL Server (MSSQL), including complex T-SQL scripting, query optimization, indexing, and performance tuning. (Experience limited to MySQL, Oracle, or other RDBMS platforms will not meet requirements.) Minimum qualifications 5+ years of experience supporting enterprise web applications or SaaS platforms in a Microsoft technology environment (MSSQL, IIS, Azure, Windows Server). Demonstrated experience troubleshooting complex technical issues involving web applications, databases, and cloud infrastructure. Proven ability to manage multiple support requests or incidents while maintaining responsiveness and quality. Strong interpersonal and communication skills in client-facing environments. Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or an equivalent combination of education and experience. Integrity and Ethics All StarCompliance employees are expected to commit to a high standard of personal integrity and carry out their responsibilities in an ethical manner.