Spring Health logo
Spring Health

Precise. Personal. Proven. The most comprehensive mental health care for teams and families everywhere.

Senior Clinical Quality Manager, AI Transformation

Clinical OperationsClinical OperationsFull TimeRemoteSeniorTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

$121.5K - $140K / year

Seniority

Senior

7 yrs expEnglish

Job Description

Senior Clinical Quality Manager, AI Transformation

Spring Health

• Lead complex cross-functional initiatives from strategy through implementation using AI-first technology solutions, optimizing automations and intelligent decision support: • Transform provider policies, SOPs, playbooks, and clinical resources into engaging, interactive tools aimed to improve provider care quality and effectiveness and help them maintain compliance with all legal, regulatory, and payer requirements • Innovate provider performance feedback tools to amplify provider strengths, address risks and areas for improvement, offer focused education and ongoing professional development to hone their skills, and equip them with resources and actionable steps to achieve these goals • Design scalable quality team operational workflows that improve efficiency, reduce manual work, and enhance provider experiences. • Drive systems integrations across enterprise tools to strengthen monitoring of quality improvement initiatives that drive care delivery outcomes and identify strategic opportunities for continuous improvement • Assist in developing reporting standards for compliance and quality of care, including establishing review criteria and recommending new innovations in processes to better evaluate success • Develop and maintain policies that support compliance with accreditation and regulatory standards (e.g., CARF, NCQA). • Serve as a strategic leader in Fraud, Waste, and Abuse (FWA) prevention initiatives. • Lead and/or participate in additional projects as assigned.

Job Requirements

  • LMFT, LCSW, LPC, or Licensed Psychologist with minimum 7+ years post licensure experience, including experience providing tele-behavioral health. EAP experience a plus
  • 4+ years experience leading functions in clinical quality, clinical operations, provider operations, healthcare operations, or strategic program management.
  • Strong knowledge of clinical best practices, healthcare quality, provider operations, legal and regulatory requirements, and accreditation standards for clinical care deliver.
  • Experience building performance management frameworks, policies, SOPs, training programs, and operational documentation.
  • Systems-thinking mindset with experience designing scalable operational processes.
  • Demonstrated experience leading cross-functional strategic initiatives from concept through implementation, with a thoughtful, collaborative approach and a high level of attention to detail.
  • Exceptional written and verbal communication and stakeholder management skills, with the ability to influence across all organizational levels.
  • Strong analytical skills with experience translating complex operational data into strategic decisions.
  • Demonstrated AI fluency, including the ability to effectively leverage generative AI and intelligent automation to improve workflows, accelerate execution, and enhance decision-making.
  • Proven ability to identify opportunities to redesign processes using an AI-first mindset while maintaining appropriate governance, privacy, and quality standards.
  • Comfortable evaluating emerging AI capabilities and integrating them into operational and quality strategies.
  • Ability to thrive in a fast-paced workplace with humility, empathy, professionalism, an eagerness to learn, and resourcefulness to adapt to a changing environment

Benefits

  • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
  • Employer sponsored 401(k) match of up to 2% for retirement planning
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • We offer competitive paid time off policies including vacation, sick leave and company holidays.
  • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.

Related Categories

Related Job Pages

More Clinical Operations Jobs

PSI CRO AG logo

Operations Manager, Clinical Trials

PSI CRO AG

The global CRO where clinical trials run on time.

Full TimeRemoteTeam 1,001-5,000Since 1996H1B No Sponsor

• Builds and sustains long-lasting relationships with existing and potential clients (sponsors and CROs) • Builds and sustains long-lasting relationships with Investigators and Medical Institutions representatives • Assesses feasibility of research protocols based on knowledge and experience • Supervises the conduct of clinical trials in accordance with ICH GCP • Monitors individual stages of budget negotiations and research timelines • Set up meetings with Investigators, pharmaceutical and CRO companies' representatives

Greece
Syneos Health logo

Clinical Country & Site Associate – Clinical Trial Manager

Syneos Health

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change, and accelerate progress. Over the past 5 years, we have worked with: 94% of all Novel FDA Approved Drugs 95% of EMA Authorized Products Over 200 Studies across 73,000 Sites and 675,000+ Trial patients

Full TimeRemoteTeam 10,001+H1B Sponsor

• Performs site qualification, site initiation, interim monitoring, site management activities and close-out visits (performed on-site or remotely) ensuring regulatory, ICH-GCP and/or Good Pharmacoepidemiological Practices (GPP) and protocol compliance. • Uses judgment and experience to evaluate overall performance of site and site staff and to provide recommendations regarding site-specific actions; immediately communicates/escalates serious issues to the project team and with guidance develops action plans. • Maintains a working knowledge of ICH/GCP Guidelines or other applicable guidance, relevant regulations, and company SOPs/processes. • Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient, as required/appropriate. • Demonstrates diligence in protecting the confidentiality of each subject/patient. • Assesses factors that might affect subject/patient’s safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues. • For the Clinical Monitoring/Site Management Plan (CMP/SMP): Assesses site processes • Conducts Source Document Review of appropriate site source documents and medical records • Verifies required clinical data entered in the case report form (CRF) is accurate and complete • Applies query resolution techniques remotely and on site, and provides guidance to site staff as necessary, driving query resolution to closure within agreed timelines. • Utilizes available hardware and software to support the effective conduct of the clinical project data review and capture. • Verifies site compliance with electronic data capture requirements. • May perform investigational product (IP) inventory, reconciliation and reviews storage and security. • Verifies the IP has been dispensed and administered to subjects/patients according to the protocol. • Verifies issues or risks associated with blinded or randomized information related to IP. • Applies knowledge of GCP/local regulations and organizational procedures to ensure IP is appropriately (re)labelled, imported and released/returned. • Routinely reviews the Investigator Site File (ISF) for accuracy, timeliness and completeness. • Reconciles contents of the ISF with the Trial Master File (TMF). • Ensures the investigator/physician site is aware of the requirement of archiving essential documents in accordance with local guidelines and regulations. • Documents activities via confirmation letters, follow-up letters, trip reports, communication logs, and other required project documents as per SOPs and Clinical Monitoring Plan/Site Management Plan. • Supports subject/patient recruitment, retention and awareness strategies. • Enters data into tracking systems as required to track all observations, ongoing status and assigned action items to resolution. • For assigned activities, understands project scope, budgets, and timelines; manages site-level activities / communication to ensure project objectives, deliverables and timelines are met.

Brazil
Full TimeRemoteTeam 10,001+Since 2018H1B Sponsor

• Facilitates Credentials Verification Organization (CVO) provider application and data collection • Executes credentialing application processing and primary source verification for new applicants and re-credentialing • Assures applications are correct and complete • Works with credentialing auditors to correct deficiencies • Organizes and maintains provider data and files • Processes applications timely to meet quality benchmarks • Maintains awareness of The Joint Commission (TJC), NCQA, and CMS compliance guidelines • Demonstrates excellent professional communication skills while collecting information and resolving issues • Maintains privacy and confidentiality in all aspects of work

United States
Merck logo

Clinical Quality Operations, Oncology III

Merck

Headquartered in Kenilworth, New Jersey, Merck is a global pharmaceuticals company offering products that include biologic therapies, vaccines, prescription med

Role Description Our Clinical Research and Pharmacovigilance team push the boundaries of global healthcare through research and innovation. Through clinical trials and surveillance, we ensure the safety and efficacy of our existing and pipeline products to produce safe, effective, innovative medicine. It is business critical that our Company receives consistent, accurate, high-quality data from clinical trials conducted worldwide. In partnership with the Clinical Quality Operations Lead (CQOL) and Head of CQO, the CQOM is accountable for the execution of operational quality activities within the assigned therapeutic area. This includes operational quality management and inspection management activities. The CQOM will oversee headquarters clinical quality operations and support clinical trial teams within the assigned therapeutic area, to proactively embed quality into our Company's sponsored trials, ensure adequate vendor oversight and address any quality issues as needed. The incumbent will be accountable for the development of quality plans to implement `quality by design` within clinical development programs, using a risk-based approach. The incumbent will be accountable for the overall strategy for maintaining ongoing inspection readiness as well as preparing for, management and follow up of regulatory inspections. Qualifications - B.A./B.S. or M.A./M.S. Degree or equivalent in relevant health care area. - Further formal education in quality management or business management is preferred. Requirements - Minimum of 6 years in clinical research including at least 2 years with developing and managing clinical quality systems and management of regulatory inspections. - Profound knowledge and comprehension of clinical development programs, clinical trial processes as well as quality management systems and quality control tools. - Expert knowledge of GCP/ICH and worldwide Regulatory Health Authority requirements. - Has delivered effective CAPA management solutions. - Has worked with risk management tools and processes within the clinical quality framework. Benefits - Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family). - Retirement benefits, including 401(k). - Paid holidays, vacation, and compassionate and sick days. Other Activities - Provides input into GCP Quality and Compliance Council. - Assesses and provides input to strengthen company programs/strategies (e.g. QCV) with an aim to increase Inspection Readiness. - Leads, drives, facilitates and/or supports remediation, prevention activities as process improvement and training, as needed. Skills - Superior oral and written communication skills in an international environment. - Excellent project management and organizational skills. - Excellent teamwork and leadership skills, including conflict resolution expertise and discretion. - Ability to lead cross-functional teams of business professionals within and outside our Research division. - Able to act urgently for worldwide health authority inspection matters. - Ability to analyze, interpret and solve complex problems. - Ability to think strategically, critically, and objectively with creativity and innovation. Required Skills - Adaptability - Clinical Quality Management - Clinical Study Design - Clinical Trials Monitoring - Data Analysis - Emerging Risks - Good Clinical Practice (GCP) - Process Improvement Projects - Regulatory Compliance - Regulatory Inspections - Risk Management - Stakeholder Relationship Management - Strategic Thinking - Training and Development Preferred Skills - Oncology

Canada
$142.4K - $224.1K / year