Role Description We're currently looking for a clinically-informed professional to join the Mood & Anxiety (M&A) Program as a Skills Mentor. Reporting to the clinical lead of the M&A Program, the Skills Mentor is a full-time, fully remote role responsible for guiding members through the M&A program by providing DBT skills training and support for enrolled members. In this role, you will focus on psychoeducation, accountability, habit formation, and skills development. - Support member engagement within a modified-Dialectical Behavioral Therapy (DBT) Program. - Facilitate acquisition of DBT skills and principles. - Utilize Motivational Interviewing (MI) strategies to foster engagement, address ambivalence, and problem-solve logistical barriers to participation (e.g., scheduling, motivation). - Review member progress and skills development to provide personalized support and feedback. - Communicate regularly with the member’s care team regarding progress or concerns, ensuring a cohesive care team approach. - Identify risk concerns during calls and execute warm handoffs to clinical leads or SCNs for high-risk situations. - Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes. - Interact with internal teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience. - Participate in staff meetings, case consultations, and trainings. - Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. Qualifications - Bachelor’s degree in psychology or a related field is required; Master’s degree preferred, though this role does not require an active clinical license. - Minimum of 1-2 years of experience in a direct patient-facing role within a behavioral health setting (i.e., case manager, skills trainer, group facilitator). - Some knowledge, training, and/or experience with DBT. - Experience using MI to help members find their own reasons for change and build momentum. - Excellent listening, written and verbal communication skills. - Experience working with diverse populations. - Motivated to go above and beyond for members to provide a high-touch experience. - Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks. - Able to multi-task and context switch. Requirements - Previous work in a telehealth, startup, or digital health environment (Bonus qualification). - Lived experience of the mental healthcare system (either personally or supporting a loved one) (Bonus qualification). - Previous experience working with individuals with mood and anxiety disorders (Bonus qualification). Benefits - The target base salary range for this position is $32.00 - $36.00 Hourly. - Part of a competitive total rewards package including stock options and benefits. - Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. - Annual review of employee pay and compensation programs using Radford Global Compensation Database to ensure competitive and fair pay.