• Demonstrate exceptional customer service by providing consistent, timely and accurate customer support • Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle • Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success • Resell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfaction • Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners • Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues

• Assist our higher education clients in strengthening their registration operations • Guide clients in adopting best practices and maximizing technology use • Serve as an interim Registrar or lead a Business Process Review project • Collaborate with clients to streamline operations and ensure compliance

• Assist higher education clients in strengthening Bursar/Student Accounts operations • Guide clients in adopting best practices • Serve as Interim Bursar or lead a Business Process Review project

• Serving as Interim Advancement Director, providing day-to-day leadership of the advancement department staff • Providing oversight, direction, guidance, and coordination of the current advancement projects and priorities • Assessing the efficiency of the advancement department • Designing and delivering training • Assisting clients in how to best align policy, process, procedures, and personnel to effectively leverage advancement solutions