Speakit

• Provide support on inquiries and complaints by phone, email, or chat • Answer incoming calls and emails concerning products, sales, service, corporate information, appointments, etc. • Maintain high level of customer support and customer satisfaction, keeping a customer relationship database • Strive for client retention and loyalty and aim for a positive response to the customer’s inquiry

• Manage customer interactions via phone, email, and chat • Handle orders, refunds, shipping issues, and payment queries • Liaise with internal teams, couriers, and partners • Resolve complex cases and escalate when needed • Maintain high customer satisfaction and meet KPIs

Are you a fluent Croatian speaker? Become a key player in delivering outstanding support to our world-class accommodation partners in Greece! Responsibilities: - Answer incoming communications from customers  - Conduct research to provide answers for customers to resolve their issues - Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. - Provide accurate, valid, and complete information by using the right tools, methods, and processes.  - Ensure a high level of partner service and a positive partner experience

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner. • Provide accurate information about our products, services, and policies. • Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary. • Process orders, returns, and exchanges according to company guidelines. • Maintain accurate customer records and handle sensitive data with confidentiality.

On behalf of our client, we are looking for a Dutch Customer Support Specialist to join a market-leading e-commerce platform in the Benelux region. In this role, you will be the first point of contact for millions of customers, ensuring an outstanding experience across every interaction in a dynamic, international environment. You will be responsible for handling inquiries, resolving issues, and maintaining the high satisfaction levels this company is known for. If you are a customer-first professional who thrives on innovation and high-quality service, this is your chance to connect thousands of partners and customers every day. Responsibilities - Respond to customer inquiries via email, chat, and phone in a timely and professional manner. - Provide accurate information about our products, services, and policies. - Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary. - Process orders, returns, and exchanges according to company guidelines. - Maintain accurate customer records and handle sensitive data with confidentiality.

• Communicating through chat & phone with subscribers • Answering how-to questions • Troubleshooting customers' issues • Create amazing experience that customers value

• Provide outstanding customer service and technical support to luxury vehicles users regarding digital services with high customer satisfaction through various channels of communication (inbound calls/chats/emails) • Build customer trust through empathetic personalized conversations • Strive for first call resolution and taking true ownership of customer needs and issues • Engage with clients in a friendly and professional manner, while actively listening to their concerns • Offer support and solutions to customers in accordance with the company’s customer service policies • Maintain high level of customer support and customer satisfaction, keeping a customer relationship database

• Demonstrate exceptional customer service by providing consistent, timely and accurate customer support • Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle • Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success • Resell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfaction • Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners • Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues.

• Act as the first point of contact for all the Slovak-speaking customers • Identify and assess customers’ needs to achieve satisfaction • Provide software troubleshooting for mobile devices (mobile phones, tablets & more) • Assist customers to manage/secure their account & passwords • Resolve customers’ online store post-sales requests • Manage large amounts of incoming calls & emails • Build sustainable relationships and trust with customer accounts • Handle customer complaints, provide appropriate solutions

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner. • Provide accurate information about our products, services, and policies. • Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary. • Process orders, returns, and exchanges according to company guidelines. • Maintain accurate customer records and handle sensitive data with confidentiality.