• Contribute as the subject matter expert for multiple products and services • Respond to and handle complex calls with high profile customers to ensure smooth and effective operations of products and services • Proficiently handle complex customer matters and ensure escalation to management if necessary • Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors • Obtain information from customers and technical organizations, engineering, software and product requirements to prepare training programs for customers and team members • Ensures implementation of training programs • Participate in a scheduled on-call rotation (approximately once every two months) to provide operational and technical support • Maintain a consistent daily schedule from 9:00 AM to 5:00 PM PT , ensuring dedicated support coverage for clients and systems operating within the Pacific Time Zone

• Responsible for ensuring the best customer service journey • Provide customer support (external and internal) • Interpret consumer complaints and act to correct the root cause • Document the handling of requests clearly and concisely for external and internal stakeholders • Ensure adherence to operational and business metrics, maintaining achievement of established targets • Use tools and systems employed in support to query and record information • Case management: Track incidents and requests until resolution, logging all actions taken (by you or third parties) and keeping internal and external customers and managers informed of status • Process compliance: Strictly follow the processes and procedures established by the organization, ensuring standardization and quality in execution • Convergence product support: Provide technical and operational support for W-VPN, Infotim and agribusiness solutions • W-VPN activation: Coordinate activation projects with engineering, project, operations, commercial teams and customers, ensuring deadlines and delivery quality • Acquirer management: Monitor and manage processes related to electronic payment acquirers • IP monitoring: Monitor IP usage and context for major electronic payment companies, particularly during high-volume or critical dates • Scheduled maintenance management: Oversee nighttime activities within maintenance windows defined by engineering and notify customers who have contracted the W-VPN solution • Activation and change process: Manage all steps of W-VPN activation and modifications, from initiation through completion and final delivery to the customer.

Role Description Enlightened is seeking a Remote Customer Service Scheduler to support airport operations across multiple locations. This role is responsible for coordinating employee schedules, ensuring daily staffing coverage, and serving as a point of contact between staff, management, and HR. The ideal candidate is highly organized, proactive, and comfortable working in a fast-paced operational environment where maintaining staffing coverage and supporting team operations is critical. Key Responsibilities - Coordinate daily schedules for customer service staff across assigned airport locations. - Ensure proper staffing coverage and arrange floater support when employees call out or shifts need backfilling. - Monitor attendance and work with staff to address scheduling or coverage issues. - Communicate schedule updates and staffing needs to management. - Serve as a liaison between employees, management, and HR regarding operational or employee-related matters. - Coordinate regularly with Airport Operations Center (AOC) managers to discuss team performance and operational needs. - Assist with resolving employee attendance or operational concerns. Qualifications - 1+ years of experience in scheduling, operations coordination, customer service supervision, or workforce coordination. - Strong organizational and scheduling skills, with the ability to manage multiple staff members across locations. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced operational environment. - Experience working in transportation, aviation, customer service, or operations environments is preferred. - Proficiency with Microsoft Office and scheduling or reporting tools. Requirements - Option 1 – Weekday Scheduler: Monday–Friday, 3:00 a.m. – 6:30 a.m., 17.5 hours per week. - Option 2 – Weekend On-Call Scheduler: Two openings available, On-Call Coverage Windows 4:00 a.m. – 10:00 a.m., 1:00 p.m. – 6:00 p.m. - Compensation: $60 day rate for each weekend day on call. If additional time is worked finding coverage, those hours are paid at $16.00/hour. - Weekend schedulers are on call during their assigned coverage window and are expected to respond promptly when staffing issues arise. Time spent actively coordinating coverage is compensated as outlined above. Benefits - Please note, these benefits are available exclusively to full-time employees of Enlightened. Equal Opportunity Statement Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

Role Description We are looking for a Dutch-Speaking Customer Service Agent to support customers on behalf of Imperial. Based remotely in Greece, you'll be responsible for answering customer enquiries via telephone, email, and live online chats. Qualifications - C1/C2 level of Dutch, both written and verbal - High level of English - Native language and nationality must be clearly listed in your C.V. and/or Cover Letter - Valid EU passport - Must be either living in Greece, or willing to relocate Requirements - Living and working in Greece offers an exceptional quality of life - Opportunity to explore picturesque islands, ancient landmarks, and lively local communities - Cost of living is often lower than in many other European countries - Welcoming workplace with colleagues from across Europe and beyond - Gain valuable international experience and develop professionally - Enjoy a healthy work-life balance in one of Europe's most desirable destinations Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package (including flight, airport transfer, and hotel stay) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - And More...