Role Description We are looking for a talented, results-driven Customer Success Manager to help our customers succeed and grow with Qatium. You will be a trusted advisor to our customers, helping them adopt Qatium, achieve measurable impact, and confidently use AI-enabled workflows — translating product capabilities into clear operational and business outcomes. If you enjoy working in a fast-paced, international environment and are passionate about helping customers succeed, we would love to hear from you. Key Responsibilities - Customer Engagement & Onboarding: Lead smooth onboarding experiences and training sessions that help customers get value from Qatium from day one. - Relationship Management: Build strong, trust-based relationships with customers and partners, guiding them through challenges and supporting long-term success. - Adoption & Value Realization: Monitor usage, identify opportunities to increase adoption, and share insights that drive measurable impact. - AI Adoption & Education: Help customers understand Qatium’s AI-enabled capabilities, including practical use cases, benefits, limitations, and adoption paths. Share feedback with Product to improve how AI features are understood and used in real operations. - Advocacy: Champion customer needs internally, working with Product, Sales, Support, and Marketing to improve the customer experience and create success stories. - Growth: Identify upsell and cross-sell opportunities in partnership with Sales, helping customers expand their impact with Qatium. - Feedback & Reporting: Share customer feedback, account health updates, and key metrics with internal teams. - Customer Support Coverage: Provide backup support when needed, ensuring customer questions are answered in a timely and thoughtful way. Qualifications - 4+ years in Customer Success, Account Management, or a similar role, ideally with B2B clients. - Experience with AI-powered, data-driven, analytics, automation, or technically complex software products. Requirements - You do not need to be an AI expert, but you should be curious, informed, and able to explain AI-enabled product capabilities in a clear and practical way. - Stay up to date with AI developments and enjoy testing new tools, models, or use cases. - Understand concepts such as prompts, models, MCP, agents, and human-in-the-loop workflows. - Can help both technical and non-technical customers understand the benefits, trade-offs, and limitations of AI-enabled workflows. - Proficient with CRM or CS tools such as HubSpot, Salesforce, or Gainsight. - Analytical, organized, and comfortable working with data, reporting, and account health metrics. - Excellent communication skills in English and Spanish, both at native or near-native level. Other languages are a plus. - Based in Spain, working remotely. Benefits - Work on something that matters: Help solve a global challenge with real-world impact: improving how water is managed at scale. - Remote-first by design: Work from anywhere with autonomy and flexibility. - Strong team: Collaborate with talented people who care about quality, move fast, and support each other. - Growth: Access learning budgets, language platforms, and resources to keep improving your craft. - Flexible compensation plan: Adapt part of your compensation to what matters most to you. - Time to recharge: Enjoy your holidays from wherever you call home. - Inclusive by default: We believe diverse perspectives lead to better decisions, better products, and a stronger team.

• Engage with Kyriba's US customers to drive and accelerate their value realization and ensure business outcomes are met through consumption of their purchased solutions and success service entitlements — achieving mutual success across the customer lifecycle • Manage a broad portfolio of customers across the United States, delivering consistent, high-quality engagement across all accounts • Proactively engage customers to ensure they adopt full product functionality and realize maximum value from Kyriba — anticipating needs before customers raise them • Facilitate regular customer meetings, including executive touchpoints, that measure progress and business impact • Take a strong outcome-focused approach, driving value delivery in support of profitable growth and retention goals • Establish success and engagement metrics, annual goals, and key objectives with each customer; leverage data and tools to track and deliver against them • Forecast risk of revenue loss in your account base by anticipating and proactively planning for customer needs • Develop and document account strategies in Customer Engagement Plans; deliver success through value and insight that is relevant and unique to each customer • Identify expansion opportunities to grow Kyriba's footprint through additional services and capabilities • Establish, maintain, and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy • Facilitate Customer Advisory Councils and support executive-level board member relationships • Prioritize multiple competing priorities and stakeholders with urgency, independence, and sound judgment — without needing to be directed at every step • Proactively collaborate with cross-functional teams to achieve successful customer outcomes, self-directing work across product, implementation, and commercial teams as needed

• Serve as the primary point of contact for our clients, ensuring they achieve value from our products and services;• Responsible for building strong relationships, assisting with onboarding, providing ongoing support, and working closely with our product and sales teams to deliver an exceptional customer experience;• Your goal is to drive client satisfaction, retention, and long-term success;• Receive and respond to client inquiries quickly and efficiently;• Collaborate with cross-functional teams to diagnose customer issues and come to an expeditious resolution;• Investigate and problem solve a wide range of customer inquiries both through email and phone calls;• Create and maintain customer support articles for new and updated features and functionality that coincides with product updates;• Share customer feedback and functionality requests with the Product Management team;• Build strong relationships with customers, ensuring trust and 100% satisfaction;• Review and test new product functionality;• Other duties as assigned.

• Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholder. You’ll own retention and expansion for your accounts supported by Customer Engineers, Account Executives and our Enode Product teams; • Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches along the way to drive customer impact; • Build the Customer Success function at Enode - shaping our approach, processes, systems and tooling that will define how we operate as we scale; • Collaborating closely with our product teams to ensure what we build reflects what customers actually need. • Partnering with Sales and Marketing to improve the customer journey from first touch point through to long term success.