ShiftCare

Reporting to the Lead Development Engineer and working within an experienced and collaborative development team, you will be responsible for building performant, scalable, and sustainable mobile application architecture and software. This is a hands-on technical leadership role where you will spend the majority of your time actively coding and developing, while also providing technical leadership and mentorship to the team. Your responsibilities will include: - Working with the technology team in the adoption and maintenance of modern (agile) software engineering practices. - Building and integrating dynamic, responsive, and high-quality mobile interfaces using React Native and related technologies. - Supporting critical technology incidents as needed, including debugging and resolving mobile issues using tools like Sentry, Flipper, or React Native Debugger. - Contributing to initiatives in technology architecture, scalability, security, and performance. - Leading and executing React Native upgrades, ensuring smooth version migrations, stability, and dependency compatibility. - Delivering high-quality hands-on engineering work aligned with the company's commercial objectives. - Mentoring other mobile engineers and team members Working within defined project management guidelines and security best practices. - Contributing technical inputs to the product team and roadmap discussions. Be the champion in delivering scalable, robust, commercially viable technology outcomes for the company, and become a cultural change agent within the technology group to focus on engineering best-in-breed, commercially viable technology outcomes for the business.

• Close new business with home care and disability providers • Generate pipeline through outbound prospecting, referrals and inbound demand • Run discovery calls and product demonstrations with provider owners and operational leaders • Manage the full sales cycle from first conversation through to close • Maintain disciplined pipeline management and forecasting in HubSpot • Lead by example through activity, execution and consistency

ShiftCare: United States ShiftCare is a fast-growing SaaS platform used by home care and disability providers to run their operations. Scheduling, compliance, workforce management and billing. More than 7,000 providers and 300,000 support workers rely on ShiftCare every day. We are expanding our US team and hiring a Sales Team Lead. This is a hands-on closing role. You will carry a quota, close deals and lead from the front while helping lift the performance of the team around you. This role is ideal for a high performing SaaS seller stepping into their first or second leadership role. Typical deal sizes range from $3K to $10K ARR in a high velocity sales motion. If you prefer managing dashboards instead of selling to customers, this role will not be the right fit. What you will do • Close new business with home care and disability providers • Generate pipeline through outbound prospecting, referrals and inbound demand • Run discovery calls and product demonstrations with provider owners and operational leaders • Manage the full sales cycle from first conversation through to close • Maintain disciplined pipeline management and forecasting in HubSpot • Lead by example through activity, execution and consistency What we are looking for • Minimum 5 years B2B SaaS sales experience • Track record closing high volume SaaS deals • Experience mentoring or leading sales teams • Strong proficiency with HubSpot and modern SaaS tools • Experience selling into home care, disability care or adjacent sectors preferred Location: United States. Mountain or Pacific time zone preferred. Utah, Colorado, Arizona or Nevada ideal.

ShiftCare: United States ShiftCare is a fast-growing SaaS platform used by home care and disability providers to run their operations. Scheduling, compliance, workforce management and billing. More than 7,000 providers and 300,000 support workers rely on ShiftCare every day. We are expanding our US team and hiring a Sales Team Lead. This is a hands-on closing role. You will carry a quota, close deals and lead from the front while helping lift the performance of the team around you. This role is ideal for a high performing SaaS seller stepping into their first or second leadership role. Typical deal sizes range from $3K to $10K ARR in a high velocity sales motion. If you prefer managing dashboards instead of selling to customers, this role will not be the right fit. What you will do • Close new business with home care and disability providers • Generate pipeline through outbound prospecting, referrals and inbound demand • Run discovery calls and product demonstrations with provider owners and operational leaders • Manage the full sales cycle from first conversation through to close • Maintain disciplined pipeline management and forecasting in HubSpot • Lead by example through activity, execution and consistency What we are looking for • Minimum 5 years B2B SaaS sales experience • Track record closing high volume SaaS deals • Experience mentoring or leading sales teams • Strong proficiency with HubSpot and modern SaaS tools • Experience selling into home care, disability care or adjacent sectors preferred Location: United States. Mountain or Pacific time zone preferred. Utah, Colorado, Arizona or Nevada ideal.

ShiftCare: Canada ShiftCare is a fast-growing SaaS platform used by home care and disability providers to run their operations. Scheduling, compliance, workforce management and billing. More than 7,000 providers and 300,000 support workers rely on ShiftCare every day. We are expanding our US team and hiring a Sales Team Lead. This is a hands-on closing role. You will carry a quota, close deals and lead from the front while helping lift the performance of the team around you. This role is ideal for a high performing SaaS seller stepping into their first or second leadership role. Typical deal sizes range from $3K to $10K ARR in a high velocity sales motion. If you prefer managing dashboards instead of selling to customers, this role will not be the right fit. What you will do • Close new business with home care and disability providers • Generate pipeline through outbound prospecting, referrals and inbound demand • Run discovery calls and product demonstrations with provider owners and operational leaders • Manage the full sales cycle from first conversation through to close • Maintain disciplined pipeline management and forecasting in HubSpot • Lead by example through activity, execution and consistency What we are looking for • Minimum 5 years B2B SaaS sales experience • Track record closing high volume SaaS deals • Experience mentoring or leading sales teams • Strong proficiency with HubSpot and modern SaaS tools • Experience selling into home care, disability care or adjacent sectors preferred Location: Canada. Pacific or Mountain time zone preferred. British Columbia ideally, with Alberta also a strong fit.

• Lead, coach, and develop a team of sales representatives to consistently meet and exceed revenue targets • Design and execute scalable SaaS sales strategies across inbound and outbound channels • Monitor and optimize the sales pipeline, forecasting accuracy, and conversion metrics • Establish clear KPIs and performance standards, ensuring team accountability and growth • Collaborate cross-functionally with Marketing, Customer Success, and Product teams to improve the customer journey • Identify market opportunities and refine positioning to drive competitive advantage • Drive a high-performance culture through coaching, feedback, and ongoing professional development • Implement and optimize CRM and sales tools to enhance team productivity and reporting

About the Company ShiftCare is a fast-growing SaaS company transforming the way care providers manage their operations. Our platform simplifies scheduling, client management, billing, and compliance for care organizations, empowering them to deliver better outcomes with less administrative burden. With a strong customer-first mindset, ShiftCare is committed to innovation, reliability, and making a meaningful impact in the healthcare and support sectors. Job Summary We are seeking a results-driven and people-focused Sales Manager to lead and scale our sales team. This role is responsible for driving revenue growth, building a high-performing SaaS sales function, and developing strategies that align with ShiftCare’s expansion goals. The ideal candidate brings strong SaaS sales experience, a data-driven mindset, and a leadership style that inspires accountability, collaboration, and continuous improvement. Key Responsibilities - Lead, coach, and develop a team of sales representatives to consistently meet and exceed revenue targets - Design and execute scalable SaaS sales strategies across inbound and outbound channels - Monitor and optimize the sales pipeline, forecasting accuracy, and conversion metrics - Establish clear KPIs and performance standards, ensuring team accountability and growth - Collaborate cross-functionally with Marketing, Customer Success, and Product teams to improve the customer journey - Identify market opportunities and refine positioning to drive competitive advantage - Drive a high-performance culture through coaching, feedback, and ongoing professional development - Implement and optimize CRM and sales tools to enhance team productivity and reporting

• Close new business with home care and disability providers • Generate pipeline through outbound prospecting, referrals and inbound demand • Run discovery calls and product demonstrations with provider owners and operational leaders • Manage the full sales cycle from first conversation through to close • Maintain disciplined pipeline management and forecasting in HubSpot • Lead by example through activity, execution and consistency

ShiftCare: United States ShiftCare is a fast-growing SaaS platform used by home care and disability providers to run their operations. Scheduling, compliance, workforce management and billing. More than 7,000 providers and 300,000 support workers rely on ShiftCare every day. We are expanding our US team and hiring a Sales Team Lead. This is a hands-on closing role. You will carry a quota, close deals and lead from the front while helping lift the performance of the team around you. This role is ideal for a high performing SaaS seller stepping into their first or second leadership role. Typical deal sizes range from $3K to $10K ARR in a high velocity sales motion. If you prefer managing dashboards instead of selling to customers, this role will not be the right fit. What you will do • Close new business with home care and disability providers • Generate pipeline through outbound prospecting, referrals and inbound demand • Run discovery calls and product demonstrations with provider owners and operational leaders • Manage the full sales cycle from first conversation through to close • Maintain disciplined pipeline management and forecasting in HubSpot • Lead by example through activity, execution and consistency What we are looking for • Minimum 5 years B2B SaaS sales experience • Track record closing high volume SaaS deals • Experience mentoring or leading sales teams • Strong proficiency with HubSpot and modern SaaS tools • Experience selling into home care, disability care or adjacent sectors preferred Location: United States. Mountain or Pacific time zone preferred. Utah, Colorado, Arizona or Nevada ideal.

• Own a portfolio of clients post-onboarding and serve as their trusted advisor. • Conduct regular outbound calls to drive seat expansion, plan upgrades, and usage growth. • Proactively identify high-value opportunities using customer data and product usage trends. • Collaborate with Operations and CS leadership to execute strategic growth plans for key accounts. • Maintain strong relationships through purposeful check-ins and tailored guidance. • Help customers adopt underused or newly released product features. • Guide clients through best practices to improve value realisation and workflow efficiency. • Create or contribute to customer-facing content (webinars, videos, help docs, templates). • Maintain accurate, detailed notes and next steps in HubSpot and ChurnZero. • Prioritise tasks effectively, managing time across calls, follow-ups, reviews, and CRM hygiene. • Work cross-functionally with Support, Sales, Product, and Marketing to solve customer issues and deliver an exceptional experience. • Analyse customer behaviour data and translate insights into clear action plans. • Educate customers on new features and product updates. • Escalate issues effectively — distinguishing between user error, training gaps, bugs, and feature requests. • Advocate for customers by sharing insights.