ShiftCare

• Be an expert in ShiftCare, so you can guide users and answer their questions • Keep track of client activity, notes, and next steps clearly inside of HubSpot and ChurnZero • Maintain a portfolio of clients and conduct regular check-ins in line with set KPIs • Create content, including webinars, videos, training, check-in articles, documents, email templates, and other resources that make it easier for clients to grasp complex concepts • Pro-actively analyse customer product usage and evaluate account health • Translate customer data into appropriate actions • Coordinate resources to drive feature adoption • Communicate with clients about new features and product releases • Effectively communicate customer feedback to ShiftCare Product team • Cross-department collaboration, including but not limited to Support, Sales, Product, and Marketing • Escalate issues as needed. Have judgment on what is user error, poor training, bugs in the product, and feature request. • Use data and what you discover from client interactions to identify growth and expansion opportunities • Work closely with the Operations team to drive growth for clients who want to expand • Introduce clients to features that are not yet used or newly released • Work closely with the head of CS to develop and prioritise a list of key and strategic process improvement projects and initiatives for the Customer Success team, aimed at increasing core KPIs, team efficiency, and customer satisfaction • Champion software and constantly evaluate usage to make sure our customers are fully utilising product features

Role Description We are expanding our US team and hiring a Sales Team Lead. This is a hands-on closing role. You will carry a quota, close deals and lead from the front while helping lift the performance of the team around you. This role is ideal for a high performing SaaS seller stepping into their first or second leadership role. Typical deal sizes range from $3K to $10K ARR in a high velocity sales motion. If you prefer managing dashboards instead of selling to customers, this role will not be the right fit. - Close new business with home care and disability providers - Generate pipeline through outbound prospecting, referrals and inbound demand - Run discovery calls and product demonstrations with provider owners and operational leaders - Manage the full sales cycle from first conversation through to close - Maintain disciplined pipeline management and forecasting in HubSpot - Lead by example through activity, execution and consistency Qualifications - Minimum 5 years B2B SaaS sales experience - Track record closing high volume SaaS deals - Experience mentoring or leading sales teams - Strong proficiency with HubSpot and modern SaaS tools - Experience selling into home care, disability care or adjacent sectors preferred Location United States. Mountain or Pacific time zone preferred. Utah, Colorado, Arizona or Nevada ideal.

• Prospect new customers through phone, email and LinkedIn. • Generate qualified meetings for the SMB Account Executive team. • Qualify inbound leads against our Ideal Customer Profile. • Build and manage a healthy sales pipeline in HubSpot. • Become an expert in ShiftCare's platform and North American healthcare market. • Consistently exceed activity, pipeline and meeting targets.

• Manage the full sales cycle from qualified lead to closed customer. • Deliver compelling product demonstrations tailored to customer needs. • Generate new opportunities through outbound prospecting alongside SDR-generated pipeline. • Build and maintain an accurate sales pipeline in HubSpot. • Become a trusted advisor to prospective customers. • Consistently exceed revenue and sales targets.

Role Description We're looking for an ambitious Account Executive to drive new business across our North American market. Based remotely in Vancouver, you'll primarily target organisations in California, while also supporting opportunities across Ohio, Pennsylvania, Indiana, and Colorado in the US, and British Columbia, Alberta, and Ontario in Canada. Working closely with our SDR and Marketing teams, you'll manage the full sales cycle, from discovery and product demonstrations through to negotiation and closing, while also generating your own pipeline through outbound prospecting. What You'll Do - Manage the full sales cycle from qualified lead to closed customer. - Deliver compelling product demonstrations tailored to customer needs. - Generate new opportunities through outbound prospecting alongside SDR-generated pipeline. - Build and maintain an accurate sales pipeline in HubSpot. - Become a trusted advisor to prospective customers. - Consistently exceed revenue and sales targets. Who You'll Sell To You'll focus on organisations with 5–50 staff, including: - Non-medical Home Care providers - HCBS Waiver providers - IDD and Disability Service providers - Supported Living providers - Adult Day and Respite providers Our customers are looking for simple, modern software that helps manage scheduling, EVV, authorisations, and billing, without the complexity of a clinical EMR. Benefits - Competitive salary + uncapped commission. - Realistic Targets. - Fully remote role based in British Columbia. - Join one of Australia's fastest-growing SaaS companies as we scale across North America. - Sell a market-leading product with strong customer advocacy. - Work with an experienced, collaborative and high-performing team. Qualifications - 3+ years in a full-cycle SMB B2B SaaS Account Executive role. - Proven success exceeding new business sales targets. - Strong discovery, presentation and closing skills. - Experience managing complex sales opportunities. - Excellent communication and relationship-building skills. - Experience using HubSpot or a similar CRM. - Self-motivated and comfortable working remotely. - Experience in Heathtech, HRtech, Edtech, CRMtech highly regarded.

Role Description We're looking for an ambitious, outbound-focused Sales Development Representative to generate new business across our North American market. Based remotely in Vancouver, you'll primarily target organisations in California, while also supporting opportunities across Ohio, Pennsylvania, Indiana and Colorado in the US and BC, Alberta and Ontario in CA. You'll work closely with Marketing and Account Executives to build pipeline and qualify opportunities. This role is approximately 80% outbound prospecting and 20% inbound lead qualification. What You'll Do - Prospect new customers through phone, email and LinkedIn. - Generate qualified meetings for the SMB Account Executive team. - Qualify inbound leads against our Ideal Customer Profile. - Build and manage a healthy sales pipeline in HubSpot. - Become an expert in ShiftCare's platform and North American healthcare market. - Consistently exceed activity, pipeline and meeting targets. Who You'll Sell To You'll focus on organisations with 5-50 staff, including: - Non-medical Home Care providers - HCBS Waiver providers - IDD and Disability Service providers - Supported Living providers - Adult Day and Respite providers Our customers are looking for simple, modern software that helps manage scheduling, EVV, authorisations and billing, without the complexity of a clinical EMR. Qualifications - 2+ years in an SDR or BDR role. - Proven success in outbound SaaS sales. - Strong cold calling and prospecting skills. - Excellent written and verbal communication. - Experience using Salesforce or a similar CRM. - Self-motivated and comfortable working remotely. - A coachable mindset and desire to grow your sales career. - Experience in Heathtech, HRtech, Edtech, CRMtech highly regarded. Benefits - Competitive salary + uncapped commission. - Realistic targets. - Fully remote role based in British Columbia. - Clear career progression into Account Executive. - Join one of Australia's fastest-growing SaaS companies as we scale across North America. - Work with an experienced, collaborative and high-performing team.

• Close new business with home care and disability providers • Generate pipeline through outbound prospecting, referrals and inbound demand • Run discovery calls and product demonstrations with provider owners and operational leaders • Manage the full sales cycle from first conversation through to close • Maintain disciplined pipeline management and forecasting in HubSpot • Lead by example through activity, execution and consistency

Role Description We are expanding our US team and hiring a Sales Team Lead. This is a hands-on closing role. You will carry a quota, close deals and lead from the front while helping lift the performance of the team around you. This role is ideal for a high performing SaaS seller stepping into their first or second leadership role. Typical deal sizes range from $3K to $10K ARR in a high velocity sales motion. If you prefer managing dashboards instead of selling to customers, this role will not be the right fit. - Close new business with home care and disability providers - Generate pipeline through outbound prospecting, referrals and inbound demand - Run discovery calls and product demonstrations with provider owners and operational leaders - Manage the full sales cycle from first conversation through to close - Maintain disciplined pipeline management and forecasting in HubSpot - Lead by example through activity, execution and consistency Qualifications - Minimum 5 years B2B SaaS sales experience - Track record closing high volume SaaS deals - Experience mentoring or leading sales teams - Strong proficiency with HubSpot and modern SaaS tools - Experience selling into home care, disability care or adjacent sectors preferred Requirements - Location: United States. Mountain or Pacific time zone preferred. Utah, Colorado, Arizona or Nevada ideal.

Reporting to the Lead Development Engineer and working within an experienced and collaborative development team, you will be responsible for building performant, scalable, and sustainable mobile application architecture and software. This is a hands-on technical leadership role where you will spend the majority of your time actively coding and developing, while also providing technical leadership and mentorship to the team. Your responsibilities will include: - Working with the technology team in the adoption and maintenance of modern (agile) software engineering practices. - Building and integrating dynamic, responsive, and high-quality mobile interfaces using React Native and related technologies. - Supporting critical technology incidents as needed, including debugging and resolving mobile issues using tools like Sentry, Flipper, or React Native Debugger. - Contributing to initiatives in technology architecture, scalability, security, and performance. - Leading and executing React Native upgrades, ensuring smooth version migrations, stability, and dependency compatibility. - Delivering high-quality hands-on engineering work aligned with the company's commercial objectives. - Mentoring other mobile engineers and team members Working within defined project management guidelines and security best practices. - Contributing technical inputs to the product team and roadmap discussions. Be the champion in delivering scalable, robust, commercially viable technology outcomes for the company, and become a cultural change agent within the technology group to focus on engineering best-in-breed, commercially viable technology outcomes for the business.

• Close new business with home care and disability providers • Generate pipeline through outbound prospecting, referrals and inbound demand • Run discovery calls and product demonstrations with provider owners and operational leaders • Manage the full sales cycle from first conversation through to close • Maintain disciplined pipeline management and forecasting in HubSpot • Lead by example through activity, execution and consistency