Shatterproof

• Research, write, and edit content that clearly and accurately conveys evidence-based information related to addiction prevention, treatment, and recovery. • Write and edit compelling fundraising and conversion-focused copy — including emails, donation landing pages, and campaign materials — that inspire engagement and drive giving. • Produce blogs, op-eds, press statements, and web copy that advance Shatterproof’s mission, campaigns, and thought leadership while supporting organizational revenue and awareness goals. • Support the drafting of email and newsletter copy that communicates impact and drives engagement or donations. • Translate data and research findings from reports, studies, and internal resources into digestible, human-centered narratives. • Collaborate with the Policy, Programs, and Digital teams to ensure all content reflects current data, science, and public health insights. • Fact-check, proofread, and verify sources to ensure all content is accurate, credible, and consistent with Shatterproof’s tone and messaging. • Collaborate with program and policy teams to keep all data and research references on Shatterproof.org current and evidence-based, ensuring accuracy, proper sourcing, and consistency with the latest national datasets (e.g., CDC, SAMHSA, NIH). • Work with the Graphic Designer to develop data visualizations and infographics that enhance clarity and storytelling. • Adapt complex material for multiple audiences — from policymakers and journalists to parents and corporate partners.

• Design visually compelling assets and templates for social media, email campaigns, web content, events, and print materials — ensuring alignment with Shatterproof’s brand identity and mission. • Create data visualizations and infographics that translate research, impact metrics, and program results into clear, accessible, and shareable visuals. • Produce video and motion graphics content optimized for social platforms (TikTok, Instagram Reels, YouTube, LinkedIn) and website storytelling. • Edit short-form and long-form videos, including testimonials, Walk highlights, and executive messaging. • Support the development of presentations, one-pagers, and campaign collateral for internal and external audiences. • Help develop and manage Shatterproof’s YouTube presence, including channel organization, thumbnails, titles, descriptions, and SEO best practices. • Manage relationships with freelance photographers and videographers for events, campaigns, and field capture (briefing, shot lists, deliverables, timelines, intake, organization). • Collaborate with internal teams to produce cohesive creative aligned to editorial and campaign calendars. • Maintain and evolve Shatterproof’s brand-style guide, templates, and design systems. • Participate in creative planning sessions to conceptualize visuals that support campaign objectives and audience insights. • Implement best practices for metadata, tagging, naming conventions, and usage rights tracking. • Work closely with the Director of Strategic Communications to ensure design aligns with organizational storytelling and earned media moments. • Partner with the Senior Manager of Direct Response to adapt creative for paid campaigns and web optimization. • Manage multiple concurrent projects, balancing creative excellence with timely delivery.

• Create, edit, and publish engaging daily social content that advances Shatterproof’s mission, programs, and campaigns. • Ensure content aligns with brand voice, tone, and visual identity. • Work collaboratively with the Marketing + Communications team to populate and maintain a social media calendar in Airtable. • Schedule and publish approved content using Sprout Social. • Source and adapt photos, videos, and graphics for platform-optimized formats. • Support live event coverage on social media. • Conduct social listening to identify trends and engagement opportunities. • Monitor social media channels daily, engaging with followers, responding to comments and messages, and escalating issues as needed. • Foster positive community interactions that align with Shatterproof’s values of empathy and compassion. • Assist in developing engagement tactics to drive meaningful interactions and follower growth. • Track and analyze key social metrics across platforms using Sprout Social. • Produce regular performance reports with insights and recommendations to improve engagement and reach. • Use data to inform content adjustments and identify growth opportunities.

ABOUT SHATTERPROOF Shatterproof is a national nonprofit working toward a world where addiction never defines or ends a life. Through evidence-based programs, advocacy, and public education, Shatterproof works to transform systems for tomorrow, support families today, and end stigma forever. Learn more at shatterproof.org. WHO SUCCEEDS AT SHATTERPROOF Shatterproof is in a period of transformative and rapid growth. We are building new systems, reimagining how work gets done and creating more cross-functional alignment to accelerate our mission. To thrive here, you should be energized by building, not just maintaining — and excited to bring structure, clarity, and genuine care to the people we serve. We’re looking for team members who: • Bring a constituent-first mindset, treating every participant, donor, and community partner with warmth and professionalism. • Take ownership and follow through, communicating proactively and meeting their commitments. • Collaborate across teams, contributing ideas and adapting as needs evolve. • Move with purpose and enthusiasm in a fast-paced, mission-driven environment. • Are passionate about Shatterproof’s mission to end the addiction crisis. THE ROLE The Walk Coordinator is a remote temporary, full-time seasonal role supporting the Shatterproof Walk to End Addiction spring event season. Reporting to the VP of Peer-to-Peer Fundraising, this role is central to driving participant recruitment, fundraising growth, and an exceptional Walk experience across our national markets. This is a relationship-facing, fundraising-forward role. The ideal candidate is energized by connecting with people, comfortable and confident on the phone, and motivated to coach participants toward achieving their personal fundraising goals in support of Shatterproof’s mission. Success in this role looks like engaged fundraisers, growing teams, and a Walk community that feels seen and supported every step of the way. DUTIES AND RESPONSIBILITIES Participant Recruitment & Fundraising Cultivation • Conduct proactive outreach via phone and email to registered participants, prospective participants, prior-year walkers, and team captains to drive registration, re-engagement, and fundraising momentum. • Provide individualized fundraising coaching to participants and team captains, including goalsetting conversations, milestone check-ins, and connection to fundraising tools, tips, and resources. • Implement retention strategies to re-engage lapsed participants and prior-year teams, in collaboration with Walk Directors. • Support outreach to prospective new team captains, local businesses, and community organizations to recruit new teams and grow market participation. • Distribute fundraising communications including participant tips, milestone recognitions, and motivational touchpoints in coordination with the P2P team. • Provide responsive customer service to fundraisers and team captains, including support with registration and the DonorDrive platform and Shatterproof Fundraising App. Data Tracking & Outreach Accountability • Maintain accurate and up-to-date outreach records in Salesforce and DonorDrive, tracking participant contact, fundraising progress, and pipeline status. • Monitor recruitment and fundraising metrics against goals; surface progress updates and flag gaps to Walk Directors and VP of P2P Fundraising on a regular basis. • Support the team in identifying trends and opportunities to improve outreach strategy and participant engagement across markets. Community Resource Village & Partner Support • Collaborate with team members to coordinate logistics and communication for Community Resource Village Partners, ensuring a high-quality Walk day experience. • Provide registration and team registration support for Community Resource Village Partners. • Build and maintain positive relationships with community partners in support of Shatterproof’s community engagement goals. Walk Committee Support • In collaboration with Walk Directors, provide support and cultivation for Walk Committee members, including communication, opportunity development, and event engagement. Event Experience & Production Support • Support procurement and distribution planning for key event day experience items, including water, coffee, and snacks. • Assist with signage timelines and project management in collaboration with Walk Directors and third-party production vendors. • Provide on-site support at Walk events as needed, including inventory management and run of show support. • Develop and maintain event materials such as donor briefings and participant lists. • Volunteer outreach and support as needed WHAT WE’RE LOOKING FOR • 1+ years of experience in fundraising, peer-to-peer events, customer service, or a related field, preferably in a nonprofit or development setting. • Genuine comfort and confidence conducting outreach phone calls; prior phone-based constituent engagement, sales, or customer service experience is a strong plus. • A relationship-builder’s instinct — you enjoy connecting with people, coaching them toward goals, and following through on commitments. • Strong written and verbal communication skills, with a warm, professional, and mission-centered presence. • Highly organized, with the ability to manage multiple priorities, track outreach pipelines, and maintain accurate records in a fast-paced environment. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with DonorDrive, Salesforce, or comparable CRM platforms is a plus. • Ability to handle constituent information with discretion and professionalism. • Availability and willingness to travel to Walk markets for event day support (up to 25% during peak season). • A team-oriented mindset with a commitment to follow-through, collaboration, and continuous improvement. • Passion for Shatterproof’s mission to end the addiction crisis. Shatterproof is an equal opportunity employer and is committed to building a diverse, inclusive team. We welcome candidates from all backgrounds

• Develop and implement Shatterproof’s integrated content strategy across digital, social, and print channels • Lead and mentor a creative team (social, writing, design) to produce high-quality, cohesive, and mission-aligned content • Build and manage a comprehensive editorial calendar that integrates campaigns, policy milestones, cultural moments, and brand storytelling • Collaborate with internal teams to ensure content reflects Shatterproof’s strategic priorities and amplifies impact across programs, development, and policy • Ensure all content aligns with brand standards, voice, tone, and messaging framework • Foster a collaborative, high-performance creative culture that balances storytelling, innovation, and accountability • Oversee organic social media strategy and execution (through the Social Marketing Strategist), ensuring alignment with campaign and organizational goals • Guide content development for Shatterproof’s priority platforms — including LinkedIn, TikTok, Meta properties, and YouTube — driving growth, engagement, and community building • Partner with internal stakeholders including the Direct Response Director to align content with email, web, and paid strategies • Ensure all digital content reflects data-driven insights and best practices for audience engagement and accessibility • Oversee the production of blogs, reports, newsletters, and web content that clearly communicate Shatterproof’s mission and impact • Work closely with the Staff Writer and Multimedia Designer to translate complex information — including data and research — into compelling and accessible narratives • Contribute directly to content creation and production as needed, including writing, editing, or managing assets during key campaigns, high-volume periods, or rapid-turnaround moments • Ensure all website content, statistics, and references are regularly reviewed and updated to reflect the latest evidence-based data • Partner with internal subject matter experts to ensure accuracy, relevance, and consistency in all materials • Support the Vice President of Marketing & Communications in executing Shatterproof’s executive visibility efforts, ensuring leadership communications reflect organizational priorities and brand voice • Draft and edit LinkedIn posts, blogs, talking points, and other written materials on behalf of the CEO, and senior executives as needed • Coordinate content and creative support for executive presentations, speaking engagements, and organizational announcements • Partner cross-functionally to ensure executive messaging is consistent across internal and external channels • Establish and track KPIs for content performance, including engagement, reach, and conversions • Produce monthly and quarterly reports summarizing key insights and recommendations for optimization • Continuously refine content strategy based on analytics, testing, and emerging digital trends