SendaRide

• Proactively identify and pursue new business opportunities through a mix of cold calling, targeted email outreach, and in-person prospect visits. • Engage with potential clients to understand their challenges and present customized solutions that align with their needs. • Maintain accurate and timely documentation of all sales activities, including calls, emails, meetings, and follow-ups, within the company’s CRM system. • Partner closely with the broader sales team to develop and execute strategic sales plans that drive revenue growth. • Monitor industry trends, market dynamics, and competitor activity to inform sales strategy and positioning. • Consistently achieve or exceed established sales targets and performance metrics. • Prepare and submit weekly and monthly pipeline and performance reports to leadership. • Develop, test, and refine sales outreach templates, including call scripts and email messaging.

• Coordinate trips, solve issues, and support drivers in a fast-paced, detail-driven role • Play a critical role in maintaining seamless trip execution, billing accuracy, and client satisfaction • Manage trip assignments, billing processes, and issue resolution to optimize revenue • Review, accept, and reject trips based on service area and company guidelines • Engage Guides to maximize availability and ensure trip fulfillment • Troubleshoot trip-related issues and provide support to broker clients • Communicate with broker clients and internal teams to resolve discrepancies

At Sendaride, our mission is simple but powerful: Empower individuals so they can transform their lives, their families, and their communities by providing exceptional transportation services for those who need it most. We service communities where dependable transportation can be life changing, and we take pride in raising the bar in an industry often defined by inconsistency and poor service. Every ride matters. Every interaction counts. Position Overview We are seeking an experienced Transportation Success & Performance Supervisor to support and manage performance across our nationwide network of 1099 Non-Emergency Medical Transportation (NEMT) drivers. This is a high-autonomy role ideal for professionals with deep dispatch experience who thrive in fast-paced operations, enjoy coaching drivers, and understand the realities of real-time transportation management. If you have worked as a dispatcher, transportation coordinator, fleet dispatcher, or dispatch supervisor, especially in NEMT, medical transportation, public transit, or logistics, this role will feel familiar and rewarding. What You’ll Do - Serve as a primary point of contact for drivers, ensuring clear communication, accountability, and performance consistency - Conduct one-on-one coaching and virtual group meetings with drivers to reinforce dispatch standards, scheduling expectations, safety, and service quality - Support new drivers early trip activity, and first-ride readiness - Monitor performance metrics, escalations, cancellations, and operational alerts to proactively identify drivers needing support - Investigate service issues, late trips, cancellations, and rider concerns; document findings and corrective actions - Coach drivers on: - Route scheduling and trip acceptance - Door-to-door service expectations - Rider communication and conflict resolution - Cancellation procedures - App and system usage - Act as a technical support resource, troubleshooting mobile app and platform issues in real time - Partner cross-functionally with Operations, Care Center, Recruiting, and Compliance to resolve issues through completion - Maintain detailed documentation related to driver performance, coaching plans, and compliance actions - Supervisory duties will be introduced as organizational needs and team structure develop. Qualifications - Strong dispatch-style communication: phone, email, and text - Ability to influence driver behavior - Excellent time management and multitasking in a remote environment - Comfort working with performance data, dashboards, and operational metrics - Calm, professional approach to escalations and conflict resolution - High attention to detail and documentation accuracy Preferred Experience - Experience in Transportation, Public Transit, Logistics, or Non-Emergency Medical Transportation (NEMT) - Experience as a dispatcher, transportation coordinator, fleet coordinator, or dispatch supervisor - Experience coaching or managing driver or staff performance - Experience providing remote technical or operational support - Strong computer skills (Windows-based systems, Microsoft Office) What We Offer - Salary: $50,000–$60,000 annually - Benefits: Medical benefits and 401(k) - Paid Time Off - Schedule: Monday–Friday, 8:00am–5:00pm CST - Transportation services operate outside standard hours, so occasional early mornings, evenings, or weekends may be required In alignment with our commitment to pay transparency, the salary range for this role is $50,000–$60,000. Final compensation will be determined based on factors such as geographic location, skills, experience, and internal equity. The full range represents the total salary for the role; hiring at the top of the range is not typical.

• Identify and research prospective clients. • Engage with prospective clients through outbound communication to understand needs, objections, and purchasing processes. • Coordinate solution discussions and formal sales presentations with the sales team. • Maintain accurate records of calls, emails, meetings, and follow-ups within the CRM system. • Collaborate with internal teams to develop tailored transportation solutions. • Stay informed on industry trends, competitor activity, and market conditions. • Meet or exceed weekly and monthly performance and pipeline targets.

• Providing exceptional customer service via phone, email, and chat • Addressing questions about healthcare appointments, transportation schedules, and related services • Guiding riders and clients through the process of accessing transportation and healthcare resources • Investigating and resolving customer concerns quickly and effectively • Scheduling and coordinating transportation services for medical appointments and healthcare needs • Collaborating with drivers and Care Partners to ensure timely, reliable service • Performing additional duties as needed to support the team and our mission

SendaRide empowers individuals so that they can transform their lives, their families, and their communities. We are a community-based health equity management company that enables access to clinical and supportive services, primarily using transportation and logistics. As a Territory Growth Representative, you'll spearhead our market entry into Ohio by generating leads, building relationships with healthcare offices and decision-makers, and closing new business. This is a hands-on, field-based role ideal for someone who thrives in fast-paced environments, is energized by winning new business, and wants ownership of their own success. What We Offer: - $40-$50K Base Salary (DOE) +Uncapped bonus potential - Paid Time Off - Medical Benefits - SIMPLE IRA, 3% employer matching - Monday - Friday 9:00 am -5:30 PM CT - Location: Remote, must reside in Ohio - Travel Up to 50% of time - Opportunity for promotion to Account Manager for Ohio clients based on performance Incentive Structure Territory Growth Representatives who develop new client relationships may earn a percentage of the revenue generated by those accounts. Once a prospect becomes an active client, the Territory Growth Representative receives a percentage of the revenue the client generates. As client utilization and revenue grow over time, the incentive earnings increase accordingly. Essential Functions: - Proactively identify and pursue new business opportunities through a mix of cold calling, targeted email outreach, and in-person prospect visits. - Engage with potential clients to understand their challenges and present customized solutions that align with their needs. - Maintain accurate and timely documentation of all sales activities, including calls, emails, meetings, and follow-ups, within the company’s CRM system. - Partner closely with the broader sales team to develop and execute strategic sales plans that drive revenue growth. - Monitor industry trends, market dynamics, and competitor activity to inform sales strategy and positioning. - Consistently achieve or exceed established sales targets and performance metrics. - Prepare and submit weekly and monthly pipeline and performance reports to leadership. - Develop, test, and refine sales outreach templates, including call scripts and email messaging. Requirements: - Strong organizational skills with the ability to manage a pipeline and track performance - Ability to read, speak, and hear English - Willingness to travel up to 50% throughout Ohio for prospect meetings, events, and presentations - Reliable transportation required - Previous sales experience (healthcare, pharmaceutical, or service-based industries preferred)