Role Description AO Globe Life is seeking motivated professionals to join our fully remote team as Remote Member Benefits Specialists. In this role, you will help families and individuals across the United States understand and access essential supplemental benefit programs that protect their financial futures. This position offers the flexibility of working from home while providing structured support, mentorship, and professional development. All client consultations are scheduled in advance—there is no cold calling or door-to-door outreach. If you enjoy helping others, communicating clearly, and working independently, this opportunity provides a strong foundation for a meaningful long-term career. Responsibilities - Conduct scheduled virtual consultations with clients through Zoom - Identify client needs and guide them through available benefit options - Clearly explain policies, coverage details, and enrollment steps - Maintain accurate digital client records and follow-up communications - Provide exceptional client service while building long-term relationships - Participate in regular training sessions and team meetings to strengthen professional skills Qualifications - Strong verbal communication and interpersonal skills - Organized, dependable, and comfortable working independently in a remote environment - Confidence using video conferencing platforms and digital communication tools - Motivated by service-oriented, purpose-driven work - Previous experience in customer service, sales, or client relations is helpful but not required Requirements - Authorized to work in the United States - Reliable high-speed internet connection - Windows-based computer or laptop with webcam access Benefits - Comprehensive onboarding covering product knowledge, compliance standards, and effective client communication strategies - Ongoing mentorship and weekly virtual sessions to strengthen leadership skills and client service expertise - Long-term career potential through continued learning, advancement opportunities, and leadership development - Strong team support and clear expectations while working remotely Company Description For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families across the United States. We proudly serve union members, credit unions, and veterans, helping families access financial protection programs designed to prepare for the unexpected. As a remote-first organization, our focus is on service, stability, and opportunity. Our mission is to support families while empowering our team members to grow both professionally and personally. Every member of AO Globe Life contributes to that mission through dedication, teamwork, and integrity.

• Effectively handling customer contacts (i.e., escalated case assignment, phone calls, email, etc.) • Analyzing problems and providing information/solutions via multiple platform technologies, telephone, and written correspondence. • Accurately documenting inquiry outcomes for tracking and analysis.

• Architect end-to-end Cisco contact center platforms: IVR, routing, agent desktop, recording, reporting, and digital integrations • Design high-availability, multi-site, and disaster recovery architectures for enterprise and regulated environments • Translate contact center business requirements into technical designs with no abstraction loss • Define platform roadmaps aligned to cost optimization, CX improvement, and regulatory compliance goals • Architect and govern digital-to-voice convergence within agent desktop and routing layers • Design SIP and media architectures involving Cisco CUBE, third-party SBCs, and multi-provider carrier interconnects • Evaluate, challenge, and govern vendor and partner architectural submissions • Produce architecture standards, reference designs, and decision records • Lead modernization initiatives including hybrid platform evolution • Mentor engineers and junior architects; represent architecture authority in RFIs, RFPs, and vendor evaluations

Role Description Upstream Rehabilitation is looking for a Remote Patient Account Specialist to join our team. Location Type: Remote (Must Reside in the United States) Must be able to work the following shifts: - 9:00 AM - 5:30 PM CST - 10:00 AM – 6:30 PM CST We’re looking for a passionate and energetic Patient Account Specialist who uses active listening skills to provide a safe and courteous experience for patients. In this role, you will assist patients with billing, insurance and other inquiries while demonstrating behaviors that reflect Upstream Rehabilitation’s mission, vision and values. What You’ll Do: - Answer inbound patient calls in a high-volume call center environment, providing assistance with billing questions. - Escalate unresolved issues to the Accounts Receivable (AR) team. - Process payments and set up payment plans. - Communicate effectively to resolve billing concerns. - Build rapport by being courteous and friendly. - Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light. - Refer complex or difficult calls/situations to the team lead or manager. - Other duties and projects as assigned. Qualifications - High School diploma or equivalent experience. - Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism. - Exceptional communication skills, including oral, written and presentation abilities. - Strong active listening, attention to detail, and capacity to multitask effectively. - Proven ability to identify and resolve problems in a timely manner. - Self-motivated with the ability to stay on task and participate in routine check-ins. - Must have a quiet, distraction-free workspace that meets HIPAA compliant standards. - Proficiency in Microsoft Office Suite or similar software applications. Requirements - High-volume call center experience and/or medical billing experience (nice to have). - Healthcare industry experience (nice to have). Benefits - Annual paid Charity Day to give back to a cause meaningful to you. - 100% employer paid medical health insurance premium option available. - Dental and Vision insurance. - 401(k) with company match. - Generous PTO and paid holidays. - Supportive team and leadership invested in your success. Company Description Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities. Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact. Salary Range: $15/hour - $17/hour Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic. Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process. Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.