Sapiens

Role Description Insurance is changing fast. The conversations that start pipeline happen earlier, smarter, and with more intent than ever before. We're looking for an SDR who wants to be at the front of that – working closely with our marketing team to turn demand into qualified opportunity. You'll be the bridge between marketing-generated demand and the sales team – running structured lead nurturing programs, qualifying inbound interest, and making sure no opportunity falls through the gap. We want to hear from you if you have two to three years of SaaS experience, ideally in insurance or financial technology, and you're comfortable building AI-powered outreach workflows as you are on a discovery call. Sapiens serves over 600 customers in more than 30 countries. You'll be selling with that depth behind you and working alongside a marketing team that generates real demand across a well-established brand. Responsibilities - Qualify and progress inbound leads generated through marketing campaigns, events, and content programs - Work closely with the marketing team on lead nurturing cadences – ensuring leads are engaged, segmented, and ready for sales handoff - Run omnichannel outreach sequences across email, phone, and social, aligned to active campaigns - Build and configure AI-powered workflows and sequences – automating personalization, prioritizing leads, and sharpening targeting at scale - Feed insight back to marketing on lead quality, objections, and market signals – helping sharpen targeting and messaging - Manage all lead data, activity, and pipeline progression within Salesforce and SalesLoft - Deliver well-qualified, well-briefed opportunities to the sales team – with context, not just a name - Hit quarterly and annual pipeline targets Qualifications - Two to three years of experience in SaaS sales or marketing-aligned SDR roles – ideally within insurance or financial technology - A proven track record at a cloud-native or Born-in-the-Cloud company - Genuine experience working alongside marketing functions: campaigns, lead scoring, or demand generation - Hands-on experience building and configuring AI-powered sales workflows – you know how to set up sequences, automate personalization, and use AI tooling to work faster and smarter, not just harder - Strong research and listening skills – you find the need before you pitch the solution - A structured, disciplined approach – and the initiative to plan and manage your own work without needing close oversight - The ability to report progress clearly and consistently on a weekly basis – tracking pipeline, activity, and outcomes - The confidence to take a no, learn from it, and come back sharper - Excellent interpersonal skills and the ability to thrive in an environment that moves quickly and rewards people who do too - Excellent English communication skills – written and spoken - A natural flair for forming working relationships in a remote environment Company Description At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description The Vice President of Sales, North America (Life) will report directly to the Chief Revenue Officer, North America and serve as a key member of the regional Sales leadership team, owning the sales initiatives within the Life & Annuities (L&A) vertical. This executive will own and drive a large part of North American sales strategy, driving new logo acquisitions, account expansion, and long-term revenue growth through our Sales and Client Partner organizations. This role requires a transformational leader who combines strategic vision with operational rigor – someone who can set direction, build scalable sales strategies, and consistently execute against aggressive growth targets. The VP will be accountable for pipeline health, revenue performance, and market expansion, while fostering a culture of excellence, accountability, and collaboration across the organization. - Provide executive leadership for North American sales and business development within SaaS Cloud environment, driving sustainable revenue growth across new and existing customers. - Help define and execute the North America go-to-market and sales strategy, with a strong focus on market expansion, pipeline creation, and enterprise opportunity development. - Establish ambitious revenue and pipeline targets, and ensure the organization is equipped with the processes, tools, and talent required to exceed them. - Lead, mentor, and develop senior sales and client partners, building a high-performance, results-driven culture. - Implement data-driven sales methodologies, leveraging funnel metrics, forecasting, and analytics to improve productivity, territory performance, and solution penetration. - Partner cross-functionally with Marketing, Product, and Operations to align strategy, accelerate growth, and maximize customer value. - Influence stakeholders and contribute to broader corporate growth initiatives. Qualifications - Proven sales leadership experience. - 15+ years of experience in selling multi-million-dollar, complex Solutions (Product and Services) within a SaaS/Cloud first environment. - Strong domain experience within the L&A / L&P verticals. - Demonstrated experience in large account management and strategic selling techniques. - Ability to scale revenue, hunt, and close new business in North America. - 10+ years of experience in leading and motivating business development teams in a complex organization. - Ability to inspire vision and energy in others. - Agility to navigate a complex organization, building trust through collaboration and influencing through demonstrated expertise. - Must be able to work in a fast-paced environment. - Excellent problem-solving skills. Benefits - Dedicated to building a diverse, equitable, and inclusive work environment. - Commitment to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. Company Description Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description Sapiens is on the lookout for an experienced Pre-Sales Consultant to become a key player in our Middle East Sales team. This position will be part of Sapiens’ Property & Casualty division. - Providing pre-sales expertise in support of all elements of the Sapiens solution and product sales efforts in the direct and indirect APAC and global sales channels. - Engage with customers to articulate winning propositions. - Delivering business-oriented presentations to all levels of the customer organization including board level. - Leading the benefits assessment process and developing customized ROI/ROR analysis. - Architecting solutions to address customer’s business requirements. - Preparation, configuration and delivery of demonstrations. - Author and manage responses to requests for proposals (RFP). - Provide timely and accurate communication to management and other team members. - Assist marketing with support for events, PR, seminars and campaigns. - Create prototypes and prototype requirements as a part of architecting a solution for the prospects. - Work with Product Strategy to perform market analysis to enhance the demo environments as per market evolution. - Work with the Product Strategy and Product teams on new product features. Qualifications - At least 5 years of experience at a technical sale/pre-sales/Sales Engineer consultant role. - Proven ability to work independently in order to prepare for demos and provide them. - Ability to design solutions for the customer including multiple solutions and potential prototypes. - Excellent command of the Property & Casualty (P&C) insurance business – a hands-on P&C insurance business experience is preferred. - Experience with P&C insurance information systems at a super user level is required. - Strong understanding of software solutions, previous experience in a similar role in an Insurance Software Vendor is desired. - Ability to engage confidentially at senior levels with customer organizations. - Experience presenting to executive management level. - Ability to design and deliver customer workshops, presentations and demonstrations. - Ability to match customer functional requirements and application system options/functionality effectively and efficiently. - Comfortable operating within a cross-functional, remote team environment which depends on, and expects empowerment from its people. - Excellent stakeholder management and client-facing skills. - Excellent communication and analytical skills. - Willingness to travel: 20-50% needed.

Role Description This Sales Executive is responsible for generating new insurance software sales and services revenue to the insurance industry. In this role, you will manage the strategy and end-to-end complex sales cycle for Sapiens Suite of offerings including Policy Administration, Billing, Claims, and our data and digital software solutions targeting the Tier-1 to 4 carriers. - Win new logo deals; - Cross sell Sapiens solutions for Reinsurance to Sapiens existing accounts; - Enhance Sapiens pipeline for current and next year; - Develop, promote, and execute sales strategies in assigned accounts/territories that will enable the company to achieve its financial objectives; - Develop relationships at all levels including C Level, business, and information technology; - Work with carriers in a consultative and proactive manner to ensure that we are meeting their current and future needs; - Understand the personal, commercial, and specialty insurance industry trends and be able to sell the Sapiens value proposition to our customers and prospects based on their business needs, including but not limited to: - Learn and promote solution differentiators and value proposition; - Monitor competitive activity and competitor solutions; - Stay abreast of market influences and changes; - Own the end-to-end sales cycle, including but not limited to: - Consistently build and maintain a deep sales pipeline through cold calling, partnering with Lead Generation Specialists, coordinating with Lead Generation campaigns, attending trade shows and conferences, networking, etc.; - Utilize sales methodologies, processes, and best practices to increase the probability of success; - Lead, coordinate, and influence sales cycles; - Collaborate with other stakeholders on developing and executing sales strategies; - Coordinate contract negotiations; - Ensure data is entered into the Sales CRM system timely and accurately. Qualifications - A hunter, with 7+ years of experience in a sales role, selling complex SaaS solutions to T1-T2 customers; - Excellent negotiation, influence, mediation, and conflict management skills; - Demonstrated ability to follow sound business ethics when executing job responsibilities to build and maintain management confidence; - High-energy, self-starter; - Exceptional verbal and written communication skills; - Excellent organization and presentation skills; - Bachelor’s degree, ideally in technology, engineering, marketing or business-related field; related work experience can be substituted for educational requirement; - Willingness to regularly travel as required. Company Description Sapiens International Corporation is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. - We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. - Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. - Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. - At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. - Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer.

Role Description The Director, Customer Value Delivery (CVD) owns the execution and delivery integrity of Sapiens customer programs. This role sits within the Delivery Success team and is the primary accountable leader for program governance, milestone management, and value delivery inside a customer engagement. The CVD is a senior delivery leader who brings deep insurance industry fluency, commercial discipline, and the judgment to manage complex, multi-workstream programs with clarity and speed. The role is accountable for ensuring that every milestone is delivered to agreed exit criteria, that every risk is visible before it becomes a crisis, and that the delivery model operates at the pace that shortens time-to-value for the customer. The CVD operates an AI-native delivery model in which the execution layer is progressively automated, enabling the role to focus on discernment, governance, and the customer relationship. The role works in close partnership with the Customer Success team, together stewarding the Customer Value Journey – the end-to-end path from implementation through to long-term success and value realization. Commercial outcomes – NRR, ARR, account margin, and customer referenceability – are shared responsibilities. Key Responsibilities - Program Delivery & Commercial Outcomes: - End-to-end delivery ownership: Leads the full program lifecycle from initiation through planning, execution, and closure. Accountable for delivery on time, within scope, and within budget across all workstreams – including platform implementation, integration, data migration, and business change. - Time to Value: Owns the pace at which the customer realizes measurable business outcomes from the Sapiens engagement. Defines the time-to-value baseline at program initiation, tracks progress at every milestone, and uses delivery decisions to actively shorten it. - AI-led SaaS implementation velocity: Moves programs toward faster implementation cycles consistent with Sapiens’ AI-led SaaS delivery model, applying configuration-over-customization discipline. - Commercial Outcomes: In partnership with Customer Success, owns NRR contribution of the customer portfolio, drives expansion levers, and reports against them. - Growth: Identifies upsell and cross-sell potential during delivery and converts insight into pipeline opportunities. - AI-native execution model: Operates a delivery model in which AI supports execution activities such as status tracking, risk summarization, documentation, and reporting cadence. - Milestone Management & Exit Criteria: - Milestone ownership: Defines, manages, and tracks program milestones with clear definitions of done, agreed exit criteria, and formal customer acceptance. - Exit criteria discipline: Works with the customer to agree exit criteria at the start of each phase; manages scope through change orders aligned to those criteria. - Milestone-based billing alignment: Ensures delivery milestones align with billing triggers and commercial events. - Risk and dependency management: Maintains a live program risk register, manages interdependencies across teams, and drives resolution proactively. - Insurance Industry Fluency & Customer Understanding: - Insurance domain depth: Develops deep understanding of the customer’s business, operating model, and regulatory environment. - Customer relationship ownership: Holds the customer relationship at the program level, including C-suite engagement and trust-based partnership. - Proactive Customer Relationship & Escalation Management: - Customer relationship ownership at the program level: Holds the customer relationship at the C-suite level on substance and trust. Is the person the customer calls when something genuinely matters. - Proactive escalation management: Anticipates delivery risks and customer concerns, addressing issues before they escalate. - Customer Success partnership: Works in close coordination with the Customer Success Manager on the account. The PDCA owns delivery execution; the CS team owns the commercial relationship and expansion trajectory. Together, the PDCA and CS team own the Customer Value Journey – the handoff between these functions is deliberate, documented, and clean. Customer health is a shared metric. - Resource Orchestration & Team Leadership: - Cross-functional team orchestration: Manages delivery across blended teams: Sapiens employees, offshore delivery resources, SI partners, and customer-side teams. Ensures alignment, accountability, and pace across all. - Team leadership and development: Treats team development as a commercial lever, not an HR task – holding growth conversations early and building capability with intention. Leads the full talent lifecycle with candor and integrity, from onboarding through to role transitions. - Sapiens ambassadorship: Carries the Sapiens point of view into customer environments. Knows the Insurance Ontology argument, the AutonomousInsurer thesis, and the AI moat – and can hold them in a room. - Project Manager leadership: Directly leads a team of Project Managers across the program. Sets standards, drives accountability, and develops PM capability with intention. The PDCA is the delivery standard-setter on the account – the team performs to the level the PDCA models and demands. Qualifications - 15+ years of experience leading complex enterprise software programs, including at least 5 years in senior delivery leadership roles. - Deep insurance domain knowledge (Life & Pension, Property & Casualty, or equivalent specialty lines), with familiarity in insurance technology platforms. - Demonstrated expertise in milestone-based delivery governance, exit criteria design, scope control, and change management. - Experience leading global cross-functional teams, including SI partners and offshore delivery resources. - AI transformation experience, including use of AI tools across program management and delivery. - Strong program financial management skills, including budgeting, forecasting, and cost-to-serve awareness. - Excellent communication and stakeholder management skills, including executive-level presentations. - Preferred: Experience with SaaS implementation programs, Scaled Agile (SAFe), or hybrid delivery models; PMP, PgMP, or PRINCE2 certification. - Undergraduate degree required; relevant postgraduate qualification is a plus. Benefits - At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. - We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. - We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. - Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description The Program Director – Customer Architect (PDCA) owns the execution and delivery integrity of Sapiens customer programs. This role sits within the Delivery Success team and is the primary accountable leader for program governance, milestone management, and value delivery inside a customer engagement. The PDCA is a senior delivery leader who brings deep insurance industry fluency, commercial discipline, and the judgment to manage complex, multi-workstream programs with clarity and speed. The role is accountable for ensuring that every milestone is delivered to agreed exit criteria, that every risk is visible before it becomes a crisis, and that the delivery model operates at the pace that shortens time-to-value for the customer. The PDCA operates an AI-native delivery model in which the execution layer is progressively automated, enabling the role to focus on discernment, governance, and the customer relationship. The role works in close partnership with the Customer Success team, together stewarding the Customer Value Journey – the end-to-end path from implementation through to long-term success and value realization. Commercial outcomes – NRR, ARR, account margin, and customer referenceability – are shared responsibilities. Key Responsibilities - Program Delivery & Commercial Outcomes: - End-to-end delivery ownership: Leads the full program lifecycle from initiation through planning, execution, and closure. Accountable for delivery on time, within scope, and within budget across all workstreams – including platform implementation, integration, data migration, and business change. - Time to Value: Owns the pace at which the customer realizes measurable business outcomes from the Sapiens engagement. Defines the time-to-value baseline at program initiation, tracks progress at every milestone, and uses delivery decisions to actively shorten it. - AI-led SaaS implementation velocity: Moves programs toward faster implementation cycles consistent with Sapiens’ AI-led SaaS delivery model, applying configuration-over-customization discipline. - Commercial Outcomes: In partnership with Customer Success, owns NRR contribution of the customer portfolio, drives expansion levers, and reports against them. - Growth: Identifies upsell and cross-sell potential during delivery and converts insight into pipeline opportunities. - AI-native execution model: Operates a delivery model in which AI supports execution activities such as status tracking, risk summarization, documentation, and reporting cadence. - Milestone Management & Exit Criteria: - Milestone ownership: Defines, manages, and tracks program milestones with clear definitions of done, agreed exit criteria, and formal customer acceptance. - Exit criteria discipline: Works with the customer to agree exit criteria at the start of each phase; manages scope through change orders aligned to those criteria. - Milestone-based billing alignment: Ensures delivery milestones align with billing triggers and commercial events. - Risk and dependency management: Maintains a live program risk register, manages interdependencies across teams, and drives resolution proactively. - Insurance Industry Fluency & Customer Understanding: - Insurance domain depth: Develops deep understanding of the customer’s business, operating model, and regulatory environment. - Customer relationship ownership: Holds the customer relationship at the program level, including C-suite engagement and trust-based partnership. - Proactive Customer Relationship & Escalation Management: - Customer relationship ownership at the program level: Holds the customer relationship at the C-suite level on substance and trust. Is the person the customer calls when something genuinely matters. - Proactive escalation management: Anticipates delivery risks and customer concerns, addressing issues before they escalate. - Customer Success partnership: Works in close coordination with the Customer Success Manager on the account. The PDCA owns delivery execution; the CS team owns the commercial relationship and expansion trajectory. Together, the PDCA and CS team own the Customer Value Journey – the handoff between these functions is deliberate, documented, and clean. Customer health is a shared metric. - Resource Orchestration & Team Leadership: - Cross-functional team orchestration: Manages delivery across blended teams: Sapiens employees, offshore delivery resources, SI partners, and customer-side teams. Ensures alignment, accountability, and pace across all. - Team leadership and development: Treats team development as a commercial lever, not an HR task – holding growth conversations early and building capability with intention. Leads the full talent lifecycle with candor and integrity, from onboarding through to role transitions. - Sapiens ambassadorship: Carries the Sapiens point of view into customer environments. Knows the Insurance Ontology argument, the AutonomousInsurer thesis, and the AI moat – and can hold them in a room. - Project Manager leadership: Directly leads a team of Project Managers across the program. Sets standards, drives accountability, and develops PM capability with intention. The PDCA is the delivery standard-setter on the account – the team performs to the level the PDCA models and demands. Qualifications - 15+ years of experience leading complex enterprise software programs, including at least 5 years in senior delivery leadership roles. - Deep insurance domain knowledge (Life & Pension, Property & Casualty, or equivalent specialty lines), with familiarity in insurance technology platforms. - Demonstrated expertise in milestone-based delivery governance, exit criteria design, scope control, and change management. - Experience leading global cross-functional teams, including SI partners and offshore delivery resources. - AI transformation experience, including use of AI tools across program management and delivery. - Strong program financial management skills, including budgeting, forecasting, and cost-to-serve awareness. - Excellent communication and stakeholder management skills, including executive-level presentations. - Preferred: Experience with SaaS implementation programs, Scaled Agile (SAFe), or hybrid delivery models; PMP, PgMP, or PRINCE2 certification. - Undergraduate degree required; relevant postgraduate qualification is a plus. Benefits - At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. - We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. - We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. Company Description - Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description The Value Engineer plays a critical role at the intersection of sales, product, and customer success, helping customers understand, quantify, and realize the measurable business value of our solutions. This role partners closely with account teams and executive stakeholders to translate business challenges into compelling value cases, ROI models, and strategic recommendations that accelerate deal cycles and deepen customer adoption. Key Responsibilities - Pre‑Sales Value Strategy: - Partner with sales teams to uncover customer pain points, strategic initiatives, and success metrics. - Lead discovery sessions with customer executives to understand business processes, KPI gaps, and financial drivers. - Build tailored business cases, including ROI models, TCO analysis, and financial impact scenarios. - Present value insights to senior stakeholders in a compelling and consultative way. - Deal Acceleration & Execution: - Align solution capabilities to measurable business outcomes tied to customer priorities. - Collaborate with product experts and solution consultants to map value drivers to product features. - Support competitive positioning by quantifying differentiators and financial benefits. - Provide thought leadership during key engagements, executive briefings, and value workshops. - Post‑Sale Value Realization: - Partner with Customer Success to track actual customer outcomes against proposed value models. - Build value realization reports for QBRs, renewals, and expansion opportunities. - Identify patterns across accounts to refine value frameworks and help drive product roadmap insights. - Tools, Research & Enablement: - Maintain and evolve ROI calculators, industry benchmarks, and value frameworks. - Train sales and customer-facing teams on value-selling methodologies. - Conduct market and industry research to inform benchmarking and persona‑specific value narratives. Qualifications - 7+ years in value engineering, management consulting, financial analysis, solution consulting, or a related strategic role. - Strong analytical and financial modeling skills (ROI, TCO, KPI modeling). - Exceptional communication skills, including executive‑level storytelling and presentation. - Ability to translate complex technical capabilities into business outcomes. - Experience engaging with C‑suite stakeholders in enterprise environments. - Comfort working cross‑functionally in a fast-paced SaaS or technology environment. Company Description At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description The Vice President of Sales, North America (Reinsurance) will report directly to the Chief Revenue Officer, North America and serve as a key member of the regional Sales leadership team, owning the sales initiatives within the Reinsurance vertical. This executive will own and drive a large part of North American sales strategy, driving new logo acquisitions, account expansion, and long-term revenue growth through our Sales and Client Partner organizations. This role requires a transformational leader who combines strategic vision with operational rigor – someone who can set direction, build scalable sales strategies, and consistently execute against aggressive growth targets. The SVP will be accountable for pipeline health, revenue performance, and market expansion, while fostering a culture of excellence, accountability, and collaboration across the organization. - Provide executive leadership for North American sales and business development within SaaS Cloud environment, driving sustainable revenue growth across new and existing customers. - Help define and execute the North America go-to-market and sales strategy, with a strong focus on market expansion, pipeline creation, and enterprise opportunity development. - Establish ambitious revenue and pipeline targets, and ensure the organization is equipped with the processes, tools, and talent required to exceed them. - Lead, mentor, and develop senior sales and client partners, building a high-performance, results-driven culture. - Implement data-driven sales methodologies, leveraging funnel metrics, forecasting, and analytics to improve productivity, territory performance, and solution penetration. - Partner cross-functionally with Marketing, Product, and Operations to align strategy, accelerate growth, and maximize customer value. - Influence stakeholders and contribute to broader corporate growth initiatives. Qualifications - Proven sales leadership experience. - 15+ years of experience in selling multi-million-dollar, complex Solutions (Product and Services) within a SaaS/Cloud first environment. - Strong command of Reinsurance domain (highly preferred). - Demonstrated experience in large account management and strategic selling techniques. - Ability to scale revenue, hunt, and close new business in North America. - 10+ years of experience in leading and motivating business development teams in a complex organization. - Ability to inspire vision and energy in others. - Agility to navigate a complex organization, building trust through collaboration and influencing through demonstrated expertise. - Must be able to work in a fast-paced environment. - Excellent problem-solving skills. Benefits - Dedicated to building a diverse, equitable, and inclusive work environment. - Commitment to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. Company Description Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description Sapiens is seeking a transformational, forward-thinking leader to build and scale Enterprise Service Management capabilities and to drive the modernization, governance, and AI-enabled transformation of our global IT service delivery. This role leads Service Management transformation, ServiceNow standardization, operational communications, AI-enabled workflows, and governance. You will act as the bridge between rigorous ITIL frameworks, scalable ServiceNow development, and frontier AI (Generative and Agentic AI). Your mission will be to lead the transformation of Enterprise Service Management through ServiceNow, ITIL best practices, operational communications, and AI-enabled workflows to improve customer experience, operational excellence, and business outcomes. - Service Management Transformation: Lead Incident, Problem, Change, Knowledge, Request, Escalation, and Customer Service Management transformation initiatives. Establish governance frameworks, standards, policies, process architecture, and continual service improvement programs. - Platform & AI Leadership: Partner with platform owners to standardize ServiceNow workflows and establish ServiceNow as the operational system of record. Design, deliver, and govern intelligent automation workflows, and champion adoption of AI Agents, Now Assist, Predictive Intelligence, Virtual Agent, Process Mining, and autonomous AI agents to deflect tier-1 tickets and optimize Mean Time to Resolution (MTTR). - ITIL & Process Governance: Own the ITIL process agenda across all ITSM/ITOM modules. Ensure platform configurations, CMDB health, and change management processes align with industry-standard best practices while remaining compatible with AI logic. - Communications & Customer Experience: Establish standards for customer, executive, and operational communications. Govern major incident communications, outage notifications, escalation frameworks, and customer experience metrics. - Intelligent Triage & Analytics: Leverage predictive analytics and AI-driven triage to anticipate system outages, profile risks in change management, and automate cross-departmental tasks such as automated employee onboarding. - Metrics, Governance & Continuous Improvement: Define KPI frameworks, executive dashboards, operational scorecards, reporting standards, and data-driven improvement initiatives. - Organizational Change & Leadership: Build and develop a high-performing team of analysts, process owners, and transformation specialists. Lead training, adoption, and enablement strategies, manage priorities and resource planning, and make investment recommendations so technical innovations are embraced by end-users and support agents globally. Qualifications - Experience: 4+ years in ITSM, Service Delivery, Customer Operations, or Enterprise Operations, plus 4+ years leading governance, transformation, or operational excellence initiatives. - ServiceNow Mastery: ServiceNow experience required, with hands-on understanding of core ITSM, ITOM, and CMDB modules. - AI Competency: Proven experience with AI implementations in an enterprise environment (e.g., GenAI, Virtual Agents, Machine Learning). - Leadership: Strong track record of translating complex business requirements into actionable technical solutions and leading cross-functional teams. Requirements - Certifications: ITIL 4 Foundation (or higher) and ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) strongly preferred. - Methodologies: SDLC experience; Lean Six Sigma and Agile preferred, but not required. - Environment: SaaS or Cloud Operations experience and AI-enabled workflow experience. First Year Priorities - Complete an enterprise assessment of service management maturity and tooling. - Establish governance and reporting frameworks. - Improve Incident, Problem, and Change maturity. - Increase ServiceNow adoption and reduce fragmentation. - Deliver measurable automation and AI improvements. Benefits - We are heavily investing in digital transformation and AI integration to reshape how technology serves our workforce. - In this role, you will influence enterprise operating models, drive ServiceNow transformation, lead AI-enabled innovation, define AI-led offerings, improve customer experience, and partner with senior leadership to directly shape the future of IT management and company productivity.

Role Description Sapiens is on the lookout for a Pre-Sales Engineer, WC to become a key player in our North America Sales team. The Pre-Sales Engineer will provide technical expertise to drive the successful close of key business opportunities. - Providing pre-sales expertise in support of all elements of the Sapiens WC solution and product sales efforts in the direct and indirect North America and global sales channels. - Engage with customers to articulate winning propositions. - Delivering business-oriented presentations to all levels of the customer organization including board level. - Leading the benefits assessment process and developing customized ROI/ROR analysis. - Architecting solutions to address customer’s business requirements. - Preparation, configuration and delivery of demonstrations. - Author and manage responses to requests for proposals (RFP). - Contribute to / write customer specific Sapiens proposals and Management Summary. - Provide timely and accurate communication to management and other team members. - Assist marketing with support for events, PR, seminars and campaigns. - Configure and/or manage integrations with partners solutions. - Create prototypes and prototype requirements as a part of architecting a solution for the prospects. - Work with Product Strategy to perform market analysis to enhance the demo environments as per market evolution. - Work with the Product Strategy and Product teams on new product features. Qualifications - At least 7+ years of experience at a technical sale/ pre-sales/ Sales Engineer consultant role. - Proven ability to work independently in order to prepare for demos and provide them. - Ability to design solutions for the customer including multiple solutions and potential prototypes. - Excellent command of the Workers’ Compensation insurance business – a hands-on WC insurance business experience is preferred. - Experience with Workers’ Compensation insurance information systems. - Strong understanding of software solutions, previous experience in a similar role in an Insurance Software Vendor is desired. - Ability to engage confidentially at senior levels with customer organizations. - Experience presenting to executive management level. - Ability to design and deliver customer workshops, presentations and demonstrations. - Ability to match customer functional requirements and application system options/functionality effectively and efficiently. - Comfortable operating within a cross-functional, remote team environment which depends on, and expects empowerment from its people. - Excellent stakeholder management and client facing skills. - Excellent communication and analytical skills. - Willingness to travel when needed. Benefits - Dedicated to building a diverse, equitable, and inclusive work environment. - Commitment to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. Company Description Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.