Sapiens

Role Description Sapiens is on the lookout for an experienced Pre-Sales Consultant to become a key player in our Middle East Sales team. This position will be part of Sapiens’ Property & Casualty division. - Providing pre-sales expertise in support of all elements of the Sapiens solution and product sales efforts in the direct and indirect APAC and global sales channels. - Engage with customers to articulate winning propositions. - Delivering business-oriented presentations to all levels of the customer organization including board level. - Leading the benefits assessment process and developing customized ROI/ROR analysis. - Architecting solutions to address customer’s business requirements. - Preparation, configuration and delivery of demonstrations. - Author and manage responses to requests for proposals (RFP). - Provide timely and accurate communication to management and other team members. - Assist marketing with support for events, PR, seminars and campaigns. - Create prototypes and prototype requirements as a part of architecting a solution for the prospects. - Work with Product Strategy to perform market analysis to enhance the demo environments as per market evolution. - Work with the Product Strategy and Product teams on new product features. Qualifications - At least 5 years of experience at a technical sale/pre-sales/Sales Engineer consultant role. - Proven ability to work independently in order to prepare for demos and provide them. - Ability to design solutions for the customer including multiple solutions and potential prototypes. - Excellent command of the Property & Casualty (P&C) insurance business – a hands-on P&C insurance business experience is preferred. - Experience with P&C insurance information systems at a super user level is required. - Strong understanding of software solutions, previous experience in a similar role in an Insurance Software Vendor is desired. - Ability to engage confidentially at senior levels with customer organizations. - Experience presenting to executive management level. - Ability to design and deliver customer workshops, presentations and demonstrations. - Ability to match customer functional requirements and application system options/functionality effectively and efficiently. - Comfortable operating within a cross-functional, remote team environment which depends on, and expects empowerment from its people. - Excellent stakeholder management and client-facing skills. - Excellent communication and analytical skills. - Willingness to travel: 20-50% needed.

Role Description The Director, Customer Value Delivery (CVD) owns the execution and delivery integrity of Sapiens customer programs. This role sits within the Delivery Success team and is the primary accountable leader for program governance, milestone management, and value delivery inside a customer engagement. The CVD is a senior delivery leader who brings deep insurance industry fluency, commercial discipline, and the judgment to manage complex, multi-workstream programs with clarity and speed. The role is accountable for ensuring that every milestone is delivered to agreed exit criteria, that every risk is visible before it becomes a crisis, and that the delivery model operates at the pace that shortens time-to-value for the customer. The CVD operates an AI-native delivery model in which the execution layer is progressively automated, enabling the role to focus on discernment, governance, and the customer relationship. The role works in close partnership with the Customer Success team, together stewarding the Customer Value Journey – the end-to-end path from implementation through to long-term success and value realization. Commercial outcomes – NRR, ARR, account margin, and customer referenceability – are shared responsibilities. Key Responsibilities - Program Delivery & Commercial Outcomes: - End-to-end delivery ownership: Leads the full program lifecycle from initiation through planning, execution, and closure. Accountable for delivery on time, within scope, and within budget across all workstreams – including platform implementation, integration, data migration, and business change. - Time to Value: Owns the pace at which the customer realizes measurable business outcomes from the Sapiens engagement. Defines the time-to-value baseline at program initiation, tracks progress at every milestone, and uses delivery decisions to actively shorten it. - AI-led SaaS implementation velocity: Moves programs toward faster implementation cycles consistent with Sapiens’ AI-led SaaS delivery model, applying configuration-over-customization discipline. - Commercial Outcomes: In partnership with Customer Success, owns NRR contribution of the customer portfolio, drives expansion levers, and reports against them. - Growth: Identifies upsell and cross-sell potential during delivery and converts insight into pipeline opportunities. - AI-native execution model: Operates a delivery model in which AI supports execution activities such as status tracking, risk summarization, documentation, and reporting cadence. - Milestone Management & Exit Criteria: - Milestone ownership: Defines, manages, and tracks program milestones with clear definitions of done, agreed exit criteria, and formal customer acceptance. - Exit criteria discipline: Works with the customer to agree exit criteria at the start of each phase; manages scope through change orders aligned to those criteria. - Milestone-based billing alignment: Ensures delivery milestones align with billing triggers and commercial events. - Risk and dependency management: Maintains a live program risk register, manages interdependencies across teams, and drives resolution proactively. - Insurance Industry Fluency & Customer Understanding: - Insurance domain depth: Develops deep understanding of the customer’s business, operating model, and regulatory environment. - Customer relationship ownership: Holds the customer relationship at the program level, including C-suite engagement and trust-based partnership. - Proactive Customer Relationship & Escalation Management: - Customer relationship ownership at the program level: Holds the customer relationship at the C-suite level on substance and trust. Is the person the customer calls when something genuinely matters. - Proactive escalation management: Anticipates delivery risks and customer concerns, addressing issues before they escalate. - Customer Success partnership: Works in close coordination with the Customer Success Manager on the account. The PDCA owns delivery execution; the CS team owns the commercial relationship and expansion trajectory. Together, the PDCA and CS team own the Customer Value Journey – the handoff between these functions is deliberate, documented, and clean. Customer health is a shared metric. - Resource Orchestration & Team Leadership: - Cross-functional team orchestration: Manages delivery across blended teams: Sapiens employees, offshore delivery resources, SI partners, and customer-side teams. Ensures alignment, accountability, and pace across all. - Team leadership and development: Treats team development as a commercial lever, not an HR task – holding growth conversations early and building capability with intention. Leads the full talent lifecycle with candor and integrity, from onboarding through to role transitions. - Sapiens ambassadorship: Carries the Sapiens point of view into customer environments. Knows the Insurance Ontology argument, the AutonomousInsurer thesis, and the AI moat – and can hold them in a room. - Project Manager leadership: Directly leads a team of Project Managers across the program. Sets standards, drives accountability, and develops PM capability with intention. The PDCA is the delivery standard-setter on the account – the team performs to the level the PDCA models and demands. Qualifications - 15+ years of experience leading complex enterprise software programs, including at least 5 years in senior delivery leadership roles. - Deep insurance domain knowledge (Life & Pension, Property & Casualty, or equivalent specialty lines), with familiarity in insurance technology platforms. - Demonstrated expertise in milestone-based delivery governance, exit criteria design, scope control, and change management. - Experience leading global cross-functional teams, including SI partners and offshore delivery resources. - AI transformation experience, including use of AI tools across program management and delivery. - Strong program financial management skills, including budgeting, forecasting, and cost-to-serve awareness. - Excellent communication and stakeholder management skills, including executive-level presentations. - Preferred: Experience with SaaS implementation programs, Scaled Agile (SAFe), or hybrid delivery models; PMP, PgMP, or PRINCE2 certification. - Undergraduate degree required; relevant postgraduate qualification is a plus. Benefits - At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. - We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. - We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. - Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description The Program Director – Customer Architect (PDCA) owns the execution and delivery integrity of Sapiens customer programs. This role sits within the Delivery Success team and is the primary accountable leader for program governance, milestone management, and value delivery inside a customer engagement. The PDCA is a senior delivery leader who brings deep insurance industry fluency, commercial discipline, and the judgment to manage complex, multi-workstream programs with clarity and speed. The role is accountable for ensuring that every milestone is delivered to agreed exit criteria, that every risk is visible before it becomes a crisis, and that the delivery model operates at the pace that shortens time-to-value for the customer. The PDCA operates an AI-native delivery model in which the execution layer is progressively automated, enabling the role to focus on discernment, governance, and the customer relationship. The role works in close partnership with the Customer Success team, together stewarding the Customer Value Journey – the end-to-end path from implementation through to long-term success and value realization. Commercial outcomes – NRR, ARR, account margin, and customer referenceability – are shared responsibilities. Key Responsibilities - Program Delivery & Commercial Outcomes: - End-to-end delivery ownership: Leads the full program lifecycle from initiation through planning, execution, and closure. Accountable for delivery on time, within scope, and within budget across all workstreams – including platform implementation, integration, data migration, and business change. - Time to Value: Owns the pace at which the customer realizes measurable business outcomes from the Sapiens engagement. Defines the time-to-value baseline at program initiation, tracks progress at every milestone, and uses delivery decisions to actively shorten it. - AI-led SaaS implementation velocity: Moves programs toward faster implementation cycles consistent with Sapiens’ AI-led SaaS delivery model, applying configuration-over-customization discipline. - Commercial Outcomes: In partnership with Customer Success, owns NRR contribution of the customer portfolio, drives expansion levers, and reports against them. - Growth: Identifies upsell and cross-sell potential during delivery and converts insight into pipeline opportunities. - AI-native execution model: Operates a delivery model in which AI supports execution activities such as status tracking, risk summarization, documentation, and reporting cadence. - Milestone Management & Exit Criteria: - Milestone ownership: Defines, manages, and tracks program milestones with clear definitions of done, agreed exit criteria, and formal customer acceptance. - Exit criteria discipline: Works with the customer to agree exit criteria at the start of each phase; manages scope through change orders aligned to those criteria. - Milestone-based billing alignment: Ensures delivery milestones align with billing triggers and commercial events. - Risk and dependency management: Maintains a live program risk register, manages interdependencies across teams, and drives resolution proactively. - Insurance Industry Fluency & Customer Understanding: - Insurance domain depth: Develops deep understanding of the customer’s business, operating model, and regulatory environment. - Customer relationship ownership: Holds the customer relationship at the program level, including C-suite engagement and trust-based partnership. - Proactive Customer Relationship & Escalation Management: - Customer relationship ownership at the program level: Holds the customer relationship at the C-suite level on substance and trust. Is the person the customer calls when something genuinely matters. - Proactive escalation management: Anticipates delivery risks and customer concerns, addressing issues before they escalate. - Customer Success partnership: Works in close coordination with the Customer Success Manager on the account. The PDCA owns delivery execution; the CS team owns the commercial relationship and expansion trajectory. Together, the PDCA and CS team own the Customer Value Journey – the handoff between these functions is deliberate, documented, and clean. Customer health is a shared metric. - Resource Orchestration & Team Leadership: - Cross-functional team orchestration: Manages delivery across blended teams: Sapiens employees, offshore delivery resources, SI partners, and customer-side teams. Ensures alignment, accountability, and pace across all. - Team leadership and development: Treats team development as a commercial lever, not an HR task – holding growth conversations early and building capability with intention. Leads the full talent lifecycle with candor and integrity, from onboarding through to role transitions. - Sapiens ambassadorship: Carries the Sapiens point of view into customer environments. Knows the Insurance Ontology argument, the AutonomousInsurer thesis, and the AI moat – and can hold them in a room. - Project Manager leadership: Directly leads a team of Project Managers across the program. Sets standards, drives accountability, and develops PM capability with intention. The PDCA is the delivery standard-setter on the account – the team performs to the level the PDCA models and demands. Qualifications - 15+ years of experience leading complex enterprise software programs, including at least 5 years in senior delivery leadership roles. - Deep insurance domain knowledge (Life & Pension, Property & Casualty, or equivalent specialty lines), with familiarity in insurance technology platforms. - Demonstrated expertise in milestone-based delivery governance, exit criteria design, scope control, and change management. - Experience leading global cross-functional teams, including SI partners and offshore delivery resources. - AI transformation experience, including use of AI tools across program management and delivery. - Strong program financial management skills, including budgeting, forecasting, and cost-to-serve awareness. - Excellent communication and stakeholder management skills, including executive-level presentations. - Preferred: Experience with SaaS implementation programs, Scaled Agile (SAFe), or hybrid delivery models; PMP, PgMP, or PRINCE2 certification. - Undergraduate degree required; relevant postgraduate qualification is a plus. Benefits - At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. - We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. - We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. Company Description - Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description The Value Engineer plays a critical role at the intersection of sales, product, and customer success, helping customers understand, quantify, and realize the measurable business value of our solutions. This role partners closely with account teams and executive stakeholders to translate business challenges into compelling value cases, ROI models, and strategic recommendations that accelerate deal cycles and deepen customer adoption. Key Responsibilities - Pre‑Sales Value Strategy: - Partner with sales teams to uncover customer pain points, strategic initiatives, and success metrics. - Lead discovery sessions with customer executives to understand business processes, KPI gaps, and financial drivers. - Build tailored business cases, including ROI models, TCO analysis, and financial impact scenarios. - Present value insights to senior stakeholders in a compelling and consultative way. - Deal Acceleration & Execution: - Align solution capabilities to measurable business outcomes tied to customer priorities. - Collaborate with product experts and solution consultants to map value drivers to product features. - Support competitive positioning by quantifying differentiators and financial benefits. - Provide thought leadership during key engagements, executive briefings, and value workshops. - Post‑Sale Value Realization: - Partner with Customer Success to track actual customer outcomes against proposed value models. - Build value realization reports for QBRs, renewals, and expansion opportunities. - Identify patterns across accounts to refine value frameworks and help drive product roadmap insights. - Tools, Research & Enablement: - Maintain and evolve ROI calculators, industry benchmarks, and value frameworks. - Train sales and customer-facing teams on value-selling methodologies. - Conduct market and industry research to inform benchmarking and persona‑specific value narratives. Qualifications - 7+ years in value engineering, management consulting, financial analysis, solution consulting, or a related strategic role. - Strong analytical and financial modeling skills (ROI, TCO, KPI modeling). - Exceptional communication skills, including executive‑level storytelling and presentation. - Ability to translate complex technical capabilities into business outcomes. - Experience engaging with C‑suite stakeholders in enterprise environments. - Comfort working cross‑functionally in a fast-paced SaaS or technology environment. Company Description At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description The Vice President of Sales, North America (Reinsurance) will report directly to the Chief Revenue Officer, North America and serve as a key member of the regional Sales leadership team, owning the sales initiatives within the Reinsurance vertical. This executive will own and drive a large part of North American sales strategy, driving new logo acquisitions, account expansion, and long-term revenue growth through our Sales and Client Partner organizations. This role requires a transformational leader who combines strategic vision with operational rigor – someone who can set direction, build scalable sales strategies, and consistently execute against aggressive growth targets. The SVP will be accountable for pipeline health, revenue performance, and market expansion, while fostering a culture of excellence, accountability, and collaboration across the organization. - Provide executive leadership for North American sales and business development within SaaS Cloud environment, driving sustainable revenue growth across new and existing customers. - Help define and execute the North America go-to-market and sales strategy, with a strong focus on market expansion, pipeline creation, and enterprise opportunity development. - Establish ambitious revenue and pipeline targets, and ensure the organization is equipped with the processes, tools, and talent required to exceed them. - Lead, mentor, and develop senior sales and client partners, building a high-performance, results-driven culture. - Implement data-driven sales methodologies, leveraging funnel metrics, forecasting, and analytics to improve productivity, territory performance, and solution penetration. - Partner cross-functionally with Marketing, Product, and Operations to align strategy, accelerate growth, and maximize customer value. - Influence stakeholders and contribute to broader corporate growth initiatives. Qualifications - Proven sales leadership experience. - 15+ years of experience in selling multi-million-dollar, complex Solutions (Product and Services) within a SaaS/Cloud first environment. - Strong command of Reinsurance domain (highly preferred). - Demonstrated experience in large account management and strategic selling techniques. - Ability to scale revenue, hunt, and close new business in North America. - 10+ years of experience in leading and motivating business development teams in a complex organization. - Ability to inspire vision and energy in others. - Agility to navigate a complex organization, building trust through collaboration and influencing through demonstrated expertise. - Must be able to work in a fast-paced environment. - Excellent problem-solving skills. Benefits - Dedicated to building a diverse, equitable, and inclusive work environment. - Commitment to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. Company Description Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description Sapiens is seeking a transformational, forward-thinking leader to build and scale Enterprise Service Management capabilities and to drive the modernization, governance, and AI-enabled transformation of our global IT service delivery. This role leads Service Management transformation, ServiceNow standardization, operational communications, AI-enabled workflows, and governance. You will act as the bridge between rigorous ITIL frameworks, scalable ServiceNow development, and frontier AI (Generative and Agentic AI). Your mission will be to lead the transformation of Enterprise Service Management through ServiceNow, ITIL best practices, operational communications, and AI-enabled workflows to improve customer experience, operational excellence, and business outcomes. - Service Management Transformation: Lead Incident, Problem, Change, Knowledge, Request, Escalation, and Customer Service Management transformation initiatives. Establish governance frameworks, standards, policies, process architecture, and continual service improvement programs. - Platform & AI Leadership: Partner with platform owners to standardize ServiceNow workflows and establish ServiceNow as the operational system of record. Design, deliver, and govern intelligent automation workflows, and champion adoption of AI Agents, Now Assist, Predictive Intelligence, Virtual Agent, Process Mining, and autonomous AI agents to deflect tier-1 tickets and optimize Mean Time to Resolution (MTTR). - ITIL & Process Governance: Own the ITIL process agenda across all ITSM/ITOM modules. Ensure platform configurations, CMDB health, and change management processes align with industry-standard best practices while remaining compatible with AI logic. - Communications & Customer Experience: Establish standards for customer, executive, and operational communications. Govern major incident communications, outage notifications, escalation frameworks, and customer experience metrics. - Intelligent Triage & Analytics: Leverage predictive analytics and AI-driven triage to anticipate system outages, profile risks in change management, and automate cross-departmental tasks such as automated employee onboarding. - Metrics, Governance & Continuous Improvement: Define KPI frameworks, executive dashboards, operational scorecards, reporting standards, and data-driven improvement initiatives. - Organizational Change & Leadership: Build and develop a high-performing team of analysts, process owners, and transformation specialists. Lead training, adoption, and enablement strategies, manage priorities and resource planning, and make investment recommendations so technical innovations are embraced by end-users and support agents globally. Qualifications - Experience: 4+ years in ITSM, Service Delivery, Customer Operations, or Enterprise Operations, plus 4+ years leading governance, transformation, or operational excellence initiatives. - ServiceNow Mastery: ServiceNow experience required, with hands-on understanding of core ITSM, ITOM, and CMDB modules. - AI Competency: Proven experience with AI implementations in an enterprise environment (e.g., GenAI, Virtual Agents, Machine Learning). - Leadership: Strong track record of translating complex business requirements into actionable technical solutions and leading cross-functional teams. Requirements - Certifications: ITIL 4 Foundation (or higher) and ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) strongly preferred. - Methodologies: SDLC experience; Lean Six Sigma and Agile preferred, but not required. - Environment: SaaS or Cloud Operations experience and AI-enabled workflow experience. First Year Priorities - Complete an enterprise assessment of service management maturity and tooling. - Establish governance and reporting frameworks. - Improve Incident, Problem, and Change maturity. - Increase ServiceNow adoption and reduce fragmentation. - Deliver measurable automation and AI improvements. Benefits - We are heavily investing in digital transformation and AI integration to reshape how technology serves our workforce. - In this role, you will influence enterprise operating models, drive ServiceNow transformation, lead AI-enabled innovation, define AI-led offerings, improve customer experience, and partner with senior leadership to directly shape the future of IT management and company productivity.

Role Description Sapiens is on the lookout for a Pre-Sales Engineer, WC to become a key player in our North America Sales team. The Pre-Sales Engineer will provide technical expertise to drive the successful close of key business opportunities. - Providing pre-sales expertise in support of all elements of the Sapiens WC solution and product sales efforts in the direct and indirect North America and global sales channels. - Engage with customers to articulate winning propositions. - Delivering business-oriented presentations to all levels of the customer organization including board level. - Leading the benefits assessment process and developing customized ROI/ROR analysis. - Architecting solutions to address customer’s business requirements. - Preparation, configuration and delivery of demonstrations. - Author and manage responses to requests for proposals (RFP). - Contribute to / write customer specific Sapiens proposals and Management Summary. - Provide timely and accurate communication to management and other team members. - Assist marketing with support for events, PR, seminars and campaigns. - Configure and/or manage integrations with partners solutions. - Create prototypes and prototype requirements as a part of architecting a solution for the prospects. - Work with Product Strategy to perform market analysis to enhance the demo environments as per market evolution. - Work with the Product Strategy and Product teams on new product features. Qualifications - At least 7+ years of experience at a technical sale/ pre-sales/ Sales Engineer consultant role. - Proven ability to work independently in order to prepare for demos and provide them. - Ability to design solutions for the customer including multiple solutions and potential prototypes. - Excellent command of the Workers’ Compensation insurance business – a hands-on WC insurance business experience is preferred. - Experience with Workers’ Compensation insurance information systems. - Strong understanding of software solutions, previous experience in a similar role in an Insurance Software Vendor is desired. - Ability to engage confidentially at senior levels with customer organizations. - Experience presenting to executive management level. - Ability to design and deliver customer workshops, presentations and demonstrations. - Ability to match customer functional requirements and application system options/functionality effectively and efficiently. - Comfortable operating within a cross-functional, remote team environment which depends on, and expects empowerment from its people. - Excellent stakeholder management and client facing skills. - Excellent communication and analytical skills. - Willingness to travel when needed. Benefits - Dedicated to building a diverse, equitable, and inclusive work environment. - Commitment to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. Company Description Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description Sapiens is on the lookout for an Associate Business Analyst to become a key player in our North America team. If you meet the requirements and are ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. The Associate Business Analyst works under guided supervision to support the implementation and enhancement of software products for new and existing clients. Supports the project team to ensure that technology solutions completely and accurately resolve the needs and objectives of the business. Assists in identifying and documenting business requirements and verifying quality assurance of the delivered product. Performs testing to ensure that products meet design specifications. Responsibilities - Developing product knowledge and gaining insight into the insurance industry. - Learning and following internal processes, standards, and best practices. - Building foundational skills in business modeling, requirements analysis, and iterative software development methodologies. - Participates in collaborative sessions with clients to understand business goals and gather requirements. - With mentorship, helps create key project deliverables like requirement documents, test plans, and user guides. - Supports functional and user acceptance testing efforts as needed. - Assists in investigating and analyzing client-reported issues and defects. - Joins internal design and review meetings to learn about technical system implementations. - Helps the project management team by identifying and communicating potential risks or improvement areas. - Supports the project management team in proactively identifying and communicating issues in scope or opportunities for work. Requirements - Some experience working with life, health, or annuity insurance products in a professional or academic setting. - Assisted in gathering business requirements and helped document functional specifications. - Supported the creation of test plans, test cases, and Acceptance Criteria for system testing. - Basic experience working with XML files; exposure to ACORD Standards is a plus. - Experience working within a born-in-the-cloud environment, with demonstrated familiarity in cloud-native platforms, SaaS-based Life and Annuity solutions, and modern cloud infrastructure (e.g., AWS, Azure, or GCP) as applied to insurance product delivery, policy. - Excellent written, verbal and presentation skills. - Ability to work independently within a team environment. - Excellent organizational, analytical and problem-solving skills. - Must be systems-oriented, enjoy learning new products and tools, and be a self-motivated learner. - Willingness to follow verbal or written instructions. - Learn basic technical skills for implementing product configuration, testing or problem analysis. - Exhibit good judgment when solving problems in assessing which decisions are within personal scope and which must be referred to supervisor or manager. - Proficiency with Microsoft Office Outlook, Visio, Word, Excel, etc. - Travel: Up to 20% based on Client needs. - Employee must perform all the essential functions/responsibilities for classification in this position. Years of Experience - 1 to 2 years’ experience working with Life Insurance Systems or with Insurance Carrier - Must. - Associate degree preferably in Computer Science, Information Technology, Business Technology (or related field of study) or equivalent life insurance industry work experience. - LOMA or any other equivalent industry certification is a Plus. Company Description Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

Role Description The role of the Senior Business Analyst is to provide an IT interface to the Life Business building out sustainable and consistent business requirements to be incorporated into the long term application lifecycle management across the entire Life Portfolio. The analyst will be working closely with business units and technical development teams on all projects. They will engage in client discussions and capture requirements based on interaction with client’s business users. - Assist in systems / technology requirement gathering sessions for systems integration, update, and configuration. - Provide guidance and support to the business analysis team while acting as a Subject Matter Expert, providing product expertise and leadership on the engagement. - Analyze and define systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements to produce functional design specification documents. - Develop and implement software/system scripts and integrate workarounds to provide fixes to defined technical issues. - Analyze and review test plans, and perform testing of Sapiens software / technologies following development and configuration stages, validating test cases and ensuring full coverage of requirements. - Facilitate and participate in team quality reviews of requirement artifacts to ensure requirements are complete, consistent, comprehensible, feasible, and conform to standards. - Assist the various teams across the organization with problem resolution while prioritizing and gaining approval for defined requirements. - Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary. - Regularly communicate and coordinate with all stakeholders while coordinating and scoping changes and adjustments required. - Provide guidance relative to underwriting (manual and underwriting) measures and processes, including evaluating risk against insurance product characteristics. - Analyze and perform initial configuration and setup of plans, rules, and tables in a system support of product definition preferred. - Analyze implemented solutions to verify objectives are met. Qualifications - Minimum of 3-5 years in an individual contributor Business Analysis role. Priority given to candidates who have led engagements. - 5+ years insurance industry experience in Life and Annuities (L&A) Insurance background, including but not limited to Whole Life, Term, Disability Income, and Universal life products. - Policy administration, Illustration, Underwriting knowledge and implementation experience in the insurance industry, specifically Life and Health solutions. - Requirement gathering and documentation experience. - Experience working with configurable enterprise systems. - Excellent written and verbal communication skills. - Excellent customer communication skills. - Experience working within a born-in-the-cloud environment, with demonstrated familiarity in cloud-native platforms, SaaS-based Life and Annuity solutions, and modern cloud infrastructure (e.g., AWS, Azure, or GCP) as applied to insurance product delivery, policy administration, and digital transformation initiatives. Company Description Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

Role Description Reporting to the Director of Project Management, the Project Manager is responsible for delivering projects successfully on time, within scope, and on budget. This role serves as the primary point of accountability for both internal Sapiens stakeholders and external clients, ensuring alignment, transparency, and effective execution throughout the project lifecycle. - Oversee all aspects of project delivery, including planning, execution, progress reporting, and issue resolution. - Proactively identify risks and implement mitigation strategies to keep projects on track and meet defined objectives. - Responsible for ensuring that in-house and customer projects are delivered in scope, on-time, in superior quality and on budget. - Utilize Agile or waterfall project management methodologies and relevant supporting software in the planning, scheduling, reporting and change management of the projects. - Work with resource managers to assign qualified project team members. - Manage (in a matrix way) business analysts, developers, and testers throughout the project lifecycle - from business requirements acquisition to a successful go-live. - Create, monitor, and execute project plans. - Work closely with the project technical leads in the creation and management of project artifacts, schedules, and budgets. - Governance - provision of customer project statuses, project timeline maintenance, project plan performance reporting, etc. - Estimate and create project budgets including tracking and monitoring project cost, review of budgets and costs with the customer and internal management, management and maintenance of detailed project time records for all members of the project team. - Management of problem reports and working with the technical lead on the scheduling of workarounds and fixes for such items. - Audit implementations to ensure the implementation processes defined internally are followed. - Manage customer expectations and deliverables including client issues management and escalation. - Report, document and manage risks, risk mitigation activities and the resolution of system delivery and support issues. - Support the sales functions to expand the customer relationship beyond the projects. - Participate in strategic planning sessions with both client and management to determine the scope and objectives of each project. - Work with Sapiens finance and legal teams to create and approve client statements of work contracts. - Provide feedback for annual performance reviews for direct team members. Qualifications - Minimum of 12 years of experience managing large complex projects/programs ($3+ MM) within the L&A vertical. - Minimum of 10 years of L&A Domain expertise. - Experience with managing all aspects of policy administration system implementation and integration. - Experience with managing all aspects of underwriting, application, and illustrations system implementation and integration. - Knowledge and understanding of Agile and waterfall methodologies. - Ability to work and thrive in a global delivery model (onshore/offshore). - Must be able to motivate and energize a globally distributed team. - Proven ability to work with changing priorities and quickly adapt to change. - Ability to understand complex L&A business processes. - Consultative and facilitation skills. - Demonstrated engagement and influencing at CxO level. - Strong written and verbal communications skills. - Experience with project management tools (MS Project, JIRA, etc.). - Strong customer support experience. - Strong oral, written, and presentation communication skills. - Minimum of a bachelor’s degree. - Travel requirement- approximately 20%-based on the project needs. Benefits - Sapiens is an equal-opportunity employer. - We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.