sa.global

Role Description sa.global is looking for a motivated senior Microsoft Dynamics 365 Finance & Operations (F&O) Functional Consultant with strong expertise in the SCM (WMS/Production) module to join our dynamic team in Taiwan. You will play a pivotal role in guiding our clients through successful implementations and integrations of Microsoft Dynamics 365 F&O, empowering them to optimize their business processes and achieve enhanced performance. Main Responsibilities - Cover all aspects of consulting - including presales and supporting the sales team, product demonstrations, analysis, implementation, and training of end users utilizing Dynamics 365 F&O. - Provide expertise and in-depth knowledge of D365 F&O application, evaluating the customer’s business processes against standard Microsoft Dynamics functionality. - Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected. - Collaborate with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current and future state business processes. - Facilitate the customer’s decision-making process and develop the functional design document that will drive the development process. - Responsible for conducting user acceptance testing and train customer resources to successfully use and maintain D365 F&O application. - Liaise with product vendors on any issues relevant for our customers or the company’s services. - Ensure that the technical aspects of projects meet required standards for functionality, operability, and documentation. - Work with project managers and team leaders to cater for resource changes across projects. - Liaise with developers and clients – act as a point of communication. - Responsible for quality assurance & documentation. - Production support as required. - Collaborate with teams globally. - Always self-update with the latest feature and technology of D365 F&O. Qualifications - Experience as a subject matter expert in D365 F&O, with a focus on SCM (WMS/Production) module, with full project implementation experience. - Demonstrated experience developing functional specifications for D365 F&O enhancements and integrations. - Proven experience with setup, configuration, implementation, integration, and testing of D365 F&O solutions using best practices implementation methodology and/or Microsoft Sure Step methodology. - Excellent understanding and knowledge of core D365 F&O modules. - A working knowledge of best practices in their area of specialization/vertical. - Technical background/programming concept understanding would be an added advantage. - Ability to create high quality functional documentation and strong requirements gathering skills. - A demonstrated logical approach to problem solving and structured approach to introducing change into operational systems. - Excellent business communication skills with effective presentation and demonstration skills. - Ability to multi-task, organize, prioritize, and meet deadlines. - Experience leading large complex technology projects. - Business intelligence understanding including reporting and analytics. - Possess a deep understanding of software implementation lifecycles, development methodologies, operating systems, technical platforms/architecture, and application servers. - Highly confident with providing support and training to users. - Possess strong relationship-building expertise with a wide and varied audience; internally and externally. - Strong attention to detail and a keen desire to deliver the highest quality solutions to customers. - Experience across a number of industries. - Solves complex problems with creative solutions. - Self-starter with ability to handle multiple tasks and shifting priorities. - Thinks clearly and calmly under pressure. - Places emphasis on client satisfaction. - Business analysis and client facing skills. - Ability to work independently and as part of a global team. - Minimum Bachelor’s degree, preferably in Information technology or equivalent professional qualification. - Relevant Microsoft certifications are preferable. - Project Management certification is highly desirable. Travel - Some travel may be required / Country and overseas travel expected.

Role Description sa.global is looking for a motivated and experienced Microsoft Dynamics 365 Finance & Operations (F&O) Functional Consultant with strong expertise in the Finance module to join our dynamic team in Malaysia. You will play a pivotal role in guiding our clients through successful implementations and integrations of Microsoft Dynamics 365 F&O, empowering them to optimize their business processes and achieve enhanced performance. Main Responsibilities - Cover all aspects of consulting - including presales and supporting the sales team, product demonstrations, analysis, implementation, and training of end users utilizing Dynamics 365 F&O. - Provide expertise and in-depth knowledge of D365 F&O application, evaluating the customer's business processes against standard Microsoft Dynamics functionality. - Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected. - Collaborate with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current and future state business processes. - Facilitate the customer's decision-making process and develop the functional design document that will drive the development process. - Responsible for conducting user acceptance testing and train customer resources to successfully use and maintain D365 F&O application. - Liaise with product vendors on any issues relevant for our customers or the company's services. - Ensure that the technical aspects of projects meet required standards for functionality, operability and documentation. - Work with project managers and team leaders to cater for resource changes across projects. - Liaise with developers and clients – act as a point of communication. - Responsible for quality assurance & documentation. - Production support as required. - Collaborate with teams globally. - Always self-update with the latest feature and technology of D365 F&O. Qualifications - Experience as a subject matter expert in D365 F&O, with a focus on Finance, with full project implementation experience. - Demonstrated experience developing functional specifications for D365 F&O enhancements and integrations. - Proven experience with setup, configuration, implementation, integration, and testing of D365 F&O solutions using best practices implementation methodology and/or Microsoft Sure Step methodology. - Excellent understanding and knowledge of core D365 F&O modules. - A working knowledge of best practices in their area of specialization/vertical. - Technical background / programming concept understanding would be an added advantage. - Ability to create high quality functional documentation and strong requirements gathering skills. - A demonstrated logical approach to problem solving and structured approach to introducing change into operational systems. - Excellent business communication skills with effective presentation and demonstration skills. - Ability to multi-task, organize, prioritize, and meet deadlines. - Experience leading large complex technology projects. - Business intelligence understanding including reporting and analytics. - Possess a deep understanding of software implementation lifecycles, development methodologies, operating systems, technical platforms/architecture, and application servers. - Highly confident with providing support and training to users. - Possess strong relationship-building expertise with a wide and varied audience; internally and externally. - Strong attention to detail and a keen desire to deliver the highest quality solutions to customers. - Experience across a number of industries. - Solves complex problems with creative solutions. - Self-starter with ability to handle multiple tasks and shifting priorities. - Thinks clearly and calmly under pressure. - Places emphasis on client satisfaction. - Business analysis and client facing skills. - Ability to work independently and as part of a global team. - Minimum Bachelor's degree, preferably in Information technology or equivalent professional qualification. - Relevant Microsoft certifications are preferable. - Project Management certification is highly desirable.

• Provide hands-on development, troubleshooting, and technical support for D365 Finance & Operations • Collaborate closely with client stakeholders to enhance their use of D365 F&O • Proactively identify, analyse, and resolve technical issues

Role Description sa.global is looking for a highly skilled and experienced Microsoft Dynamics 365 Finance & Operations (F&O) Presales Consultant to join our dynamic team. In this role, you will work closely with sales and delivery teams to support business development by positioning Dynamics 365 F&O solutions that meet customer needs. The ideal candidate brings strong functional expertise in Dynamics 365 F&O and proven presales experience, including: - Leading solution presentations - Running discovery workshops - Collaborating with sales teams to create compelling proposals that drive customer success Main Responsibilities - Support the sales team throughout the presales cycle by providing functional expertise and solution advisory for Microsoft Dynamics 365 Finance & Operations (D365 F&O). - Lead discovery sessions, analyze client business processes, and gather business requirements to identify opportunities and align D365 F&O capabilities with customer objectives. - Design, build, and deliver tailored product demonstrations and scenario-based solution walkthroughs that address key client requirements and industry use cases. - Collaborate with the sales team on RFI/RFP responses, bid management, solution scoping, estimations, and preparation of proposals and Statements of Work (SOW). - Perform fit-gap analysis and develop high-level solution designs. - Document business requirements, functional specifications, and “as-is” and “to-be” business processes to support solution design and implementation. - Support or participate in implementation activities including system configuration, solution setup, and data migration planning when required. - Work closely with delivery teams, developers, and project managers to ensure proposed solutions are feasible and successfully transitioned from presales to delivery. - Advise delivery teams during functional solution design and support user acceptance testing (UAT), user training, and knowledge transfer to ensure successful adoption of D365 F&O. - Act as a subject matter expert and trusted advisor to clients, facilitating discussions and guiding decision-making aligned with business objectives. - Ensure solution quality through proper documentation, adherence to functional standards, and collaboration with internal and global teams. - Provide post-implementation or production support when required and assist in addressing ongoing client issues. - Stay up to date with the latest features, capabilities, and best practices related to Microsoft Dynamics 365 F&O. Qualifications - Proven experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O) as a Functional Consultant, Solution Consultant, Presales Consultant, or Solution Architect. - Strong understanding of D365 F&O modules with hands-on experience in solution design, configuration, implementation, integration, and testing following Microsoft best practices or implementation methodologies. - Experience participating in presales activities such as discovery workshops, solution demonstrations, proposal development, RFI/RFP responses, and solution estimation. - Ability to analyze business processes, perform fit-gap analysis, and translate business requirements into functional solution designs and specifications. - Experience preparing high-quality functional documentation, business process mapping, and “as-is / to-be” process analysis. - Excellent communication, presentation, and product demonstration skills with the ability to engage both technical and non-technical stakeholders. - Strong consulting and stakeholder management skills with the ability to influence decision-makers throughout the sales cycle. - Good understanding of software implementation lifecycles, development methodologies, integrations, and enterprise application architecture. - Experience supporting user acceptance testing (UAT), user training, and post-implementation support. - Strong problem-solving, analytical thinking, and ability to manage multiple priorities in a fast-paced environment. - Experience working with cross-functional and global teams with strong collaboration and relationship-building skills. - Experience across multiple industries and a strong client-centric mindset with focus on delivering business value. - Fluency in written and spoken English is required; additional languages such as Mandarin or Cantonese are an advantage. - Minimum Bachelor's degree, preferably in Information technology or equivalent professional qualification. - Relevant Microsoft certifications are preferable. - Project Management certification is highly desirable.

• Cover all aspects of consulting - including presales and supporting the sales team, product demonstrations, analysis, implementation, and training of end users utilising Dynamics 365 F&O • Provide expertise and in-depth knowledge of D365 F&O application, evaluating the customer’s business processes against standard Microsoft Dynamics functionality • Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected • Collaborate with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current and future state business processes • Facilitate the customer’s decision-making process and develop the functional design document that will drive the development process • Responsible for conducting user acceptance testing and train customer resources to successfully use and maintain D365 F&O application • Liaise with product vendors on any issues relevant for our customers or the company’s services • Ensure that the technical aspects of projects meet required standards for functionality, operability and documentation • Work with project managers and team leaders to cater for resource changes across projects • Liaise with developers and clients – act as a point of communication • Responsible for Quality Assurance & Documentation • Production support as required • Collaborate with our Global teams • Always self-update with the latest feature and technology of D365 F&O

• Oversee and manage IT service delivery for Microsoft Business Applications, ensuring alignment with client needs and industry best practices. • Maintain high-performing service delivery as defined in the client contract. • Coordinate with internal teams (application support, development, infrastructure) and clients for seamless service execution. • Uphold and manage service level agreements (SLAs) and key performance indicators (KPIs) to drive efficiency and effectiveness. • Manage day-to-day client engagement, ensuring SLA adherence and acting as a point of escalation. • Be accountable for service quality, performance, and continuous adherence to agreed metrics. • Act as the primary client liaison, cultivating strong, professional relationships to ensure satisfaction and retention. • Own client communications and coordinate interactions between various internal and external stakeholders. • Maintain strong stakeholder engagement through regular, transparent updates and feedback loops. • Coordinate support resources, manage workloads, and prioritize tasks to ensure timely resolution of service requests and change management. • Take ownership of major incidents, ensuring effective coordination, communication, and post-incident reviews. • Drive continuous service improvement initiatives across teams, identifying opportunities for process optimization and enhanced delivery. • Lead customer and internal service review meetings to evaluate performance, share improvements, and align on future actions. • Collaborate with clients to understand evolving business requirements. • Provide strategic guidance and recommendations that enhance service delivery and uncover managed service growth opportunities.

• Provide expertise in one or all D365 CE modules: Customer Service, Sales, Field Service, Marketing, Project Operations, Customer Insights • Serve as a primary functional lead and trusted advisor for client stakeholders, including business leaders and end users • Lead client-facing discovery sessions, workshops, and design reviews to understand sales processes, customer engagement models, and operational needs • Clearly communicate solution options, risks, trade-offs, and recommendations to both technical and non-technical audiences • Document the business requirements which express what actions a solution must take and what outcome is expected • Configure and extend solutions using Dataverse, Power Automate, and Power Apps • Partner with architects and developers on integrations, data migration, and scalable solution patterns • Define and execute test strategies and support deployment and post-go-live activities • Drive user adoption through training, documentation, and change management support • Support project planning, estimates, and scope management • Mentor junior consultants and contribute to practice standards and reusable assets • Contribute towards a working environment that epitomizes “one sa.global” where everyone is seen as an equal, and equality and diversity is championed • Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy and professionalism

Role Description sa.global is looking for a motivated and skilled Microsoft Dynamics 365 Business Central Functional Consultant to join our dynamic consulting team in APAC! You can be located in Singapore, Malaysia, Indonesia, or Philippines. You will play a pivotal role in guiding our clients through successful implementations and integrations of Microsoft Dynamics 365 Business Central, empowering them to optimize their business processes and achieve enhanced performance. Main Responsibilities - Cover all aspects of consulting, including presales and supporting the sales team, product demonstrations, analysis, implementation, and training of end users utilising Microsoft Dynamics 365 Business Central (D365 BC). - Provide expertise and in-depth knowledge of the D365 BC application. - Evaluate customers' business processes against standard Microsoft Dynamics functionality. - Work collaboratively with customer stakeholders to implement and leverage D365 BC using best-practice development and implementation methodologies. - Document business requirements that express what actions a solution must take and what outcome is expected. - Perform fit-gap analysis and design and configure data migration strategies with the team. - Collaborate, manage, and lead meetings with technical consultants and client/end users. - Facilitate the customer's decision-making process and develop functional design documents that drive the development process, ensuring required modifications and customisations are addressed. - Provide onsite and offsite consulting services. - Proactively identify, analyse, and respond to issues and risks. - Foster teamwork and mentor and train consultants on best practices, project methodology, and professional client service. - Suggest areas for improvement in methodology and internal processes, along with potential solutions. - Recognise and pursue opportunities for cross-selling and additional client projects. - Design project schedules, set timelines for each team member, and delegate specific tasks to project resources. - Liaise with product vendors on any issues relevant to customers or the company's services. - Manage end-to-end project coordination and take responsibility for successful project completion within a stipulated budget. - Ensure the technical aspects of projects meet required standards for functionality, operability, and documentation. - Work with project managers and team leaders to accommodate resource changes across projects. - Keep up to date with new D365 features. - Demonstrate an ongoing commitment to continuous professional development, completing relevant certifications in a timely manner when necessary. - Represent the business professionally and positively at all times. Qualifications - Proven experience as a Subject Matter Expert in Microsoft Dynamics 365 Business Central (D365 BC). - Strong experience delivering large, complex technology projects, including full lifecycle implementations across multiple versions of D365 BC. - Excellent knowledge of core D365 BC functionality and the business processes it supports. - Experience with setup, configuration, implementation, enhancements, integration, and testing of D365 BC solutions using best-practice implementation methodologies. - Experience designing and creating test scenarios, functional test cases, and user acceptance testing (UAT). - Experience using Azure DevOps and other test management tools for all aspects, from requirements through to UAT. - Strong requirements gathering skills, with the ability to produce high-quality functional documentation. - Possess a deep understanding of software implementation lifecycles, development methodologies, operating systems, technical platforms/architecture, and application servers. - Strong business communication skills, with effective presentation and demonstration abilities, and excellent written and verbal communication in English. - Strong learning orientation with regard to new technologies and implementations. - Understanding of business intelligence concepts, including reporting and analytics. - Confident in providing support and training to users. - Strong attention to detail and a keen desire to deliver the highest quality solutions to customers. - Experience across a number of industries. - Complex problem solver with creative solutions. - Self-starter with the ability to handle multiple tasks and shifting priorities. - Thinks clearly and calmly under pressure. - Places emphasis on client satisfaction. - Ability to work independently and as part of a global team. - Minimum of a bachelor's degree, preferably in Information Technology or an equivalent professional qualification. - Relevant Microsoft certifications are strongly preferred. - Project Management certification is highly desirable.

• Undertake the full implementation lifecycle of Dynamics 365 including business analysis and requirement gathering • Lead customer-client workshops • Advise and instruct the customer on Microsoft Dynamics D365 Project Operations solution • Produce appropriate documentation according to project methodology • Ensure the implementation is correctly configured and customized • Design modifications that allow customers to perform identified procedures • Present to customers at all levels • Communicate progress updates • Train end users and provide on-going support

• Take end-to-end responsibility for Dynamics 365 Finance implementations, covering the full lifecycle from discovery and business analysis through solution design, implementation, and go-live • Lead workshops to understand business processes, challenges, and strategic objectives, and translate them into well‑structured, scalable Dynamics 365 Finance solutions • Drive solution ideation, architecture, and design, including the definition of target architectures, solution roadmaps, and implementation approaches, while ensuring alignment with best practices and sa.global standards • Act as a trusted advisor by evaluating solution options, recommending suitable approaches, and supporting customer decision-making with a strong focus on usability, scalability, and total cost of ownership • Play an active role in pre-sales engagements, including the design and delivery of tailored solution concepts, custom-configured product demonstrations, and contributions to RFPs, RFIs, and proposal documents • Support scoping activities, solution blueprint creation, effort estimation, and participate in customer-facing bid presentations together with our sales and delivery leads • Continuously maintain and expand your industry and technology expertise, acting as an internal and external evangelist for Dynamics 365 Finance and contributing to thought leadership within sa.global • Ensure solutions comply with statutory and regulatory finance requirements, including end-to-end tax compliance, e-invoicing, e-filing, VAT, and local statutory reporting, with particular consideration for German regulatory frameworks • Lead or contribute to Germany rollouts and international multi-country finance transformation programs, supporting large-scale implementations through structured rollout strategies and execution • Collaborate closely with global teams, mentor consultants, and actively contribute to quality delivery, knowledge sharing, and capability building across engagements