sa.global

Role Description We are seeking a highly skilled and results-oriented Microsoft Dynamics 365 F&O SCM Consultant to join our team. In this role, you will collaborate with key business stakeholders of one of our manufacturing clients having operations across the globe. Our client has undertaken an initiative aimed at transforming their fragmented legacy ERP systems into a single, unified and harmonised ERP system that supports the company's strategic growth and operational excellence ambitions. As part of this transformation journey, a core solution has been already developed and successfully piloted at one of their sites. Further deployment of their core solution template to rest of their business sites is carried out in phased manner through wave rollouts. As part of these phased wave rollouts, you will be leading as an ERP functional expert in “Get Fit” workshops to align local processes with the global model, training of local Subject Matter Experts (SMEs) who will in turn train end-users. Post core solution alignment at each business entity, you will be responsible for effective coordination and bringing in the required alignment between teams (Onsite/Offshore) belonging to different implementation streams such as configuration, testing, development, data migration, System Integration and Deployment. You will be providing the required guidance and support throughout various implementation phases (Design, Build, System Integration Testing, UAT, Go-Live and Hyper care). Key Responsibilities - Requirements & Design: - Lead workshops with SME, Business owners and super users of respective rollout business units and align the global solution template with local business processes. - Ensure adequate comprehension of solution, its envisioned benefits and adoption of the standardized process by business users. - Discuss and document any mandated changes due to local compliance and operation specific requirements. - Document all decisions pertaining to process mappings, changes required and its impacts. - Configuration & Implementation: - Configure core D365 F&O SCM modules, including: - Mixed-mode Manufacturing (Process and Discrete) - Production Control - Production Reporting with Production Floor Execution - Shop Floor Management - Capability and Resource Scheduling - Product Information Management - BOM Management - Route Management - Master Planning - Inbound Consignment - Demand Forecasting - Inventory Management - Basic and Advanced Warehouse Management - Mobile Warehouse Management - Transportation Management - Procurement and Sourcing - Sales Order Management - Quality Management - Asset Management - Planning Optimization - Reporting and Analytics (Power BI) - Cross-Functional Collaboration: - Work closely with Architects, Functional teams, technical teams, configuration, testing (SIT, E2E and Regression Testing) and data migration specialists to ensure seamless integrations and data accuracy. - Testing & Training: - Provide comprehensive training to key SME, Role based Training, Scenario based Training aligned to UAT and support end users in User Acceptance Testing. - Support & Optimization: - Support for Cutover, Go-Live, Hypercare and Handover to ongoing support. Qualifications - Overall 8+ years of hands-on functional consulting experience in Microsoft D365 F&O. - Demonstrated involvement in at least 3-4 full life cycle D365 F&O implementation projects. - Deep understanding of end-to-end supply chain processes across multiple industries preferably in Manufacturing (Process and Discrete). - Strong proficiency with Microsoft Dynamics Lifecycle Services (LCS), Microsoft Power BI, Power Platform and Power apps. - Exposure to ISV integration (e.g. treasury, tax, trade compliance, Docentric, EDI). - Exceptional analytical, problem-solving, and client-facing communication skills with an ability to manage multiple priorities. Preferred Qualifications - Bachelor's degree in supply chain management, Business Administration, Information Technology, or a related discipline. - Active Microsoft certification in Dynamics 365 Supply Chain Management (e.g., Exam MB-335). Contact Us! If this is a promising opportunity for you and you possess the desired skills and experience, please apply for the role. We will be in touch!

Role Description We offer a career with growth opportunities in a dynamic, collaborative, and supportive organization. We also have a strong and ethical working culture. If you want to work with a team that is passionate about their work while also having a good sense of fun, you might have just found what you are looking for! sa.global is looking for a skilled D365 Finance & Supply Chain Management Consultant in Canada to join our dynamic Managed Services team. In this role you will deliver high-quality functional support and consultancy services for D365 FSCM, with a strong focus on Supply Chain Management modules. You will work closely with clients to optimize their systems, resolve complex issues, and ensure long-term platform stability and value. This is a mid-to-senior level role for an established consultant with strong SCM expertise. Qualifications - Strong hands-on experience with Dynamics 365 Finance & Supply Chain Management - Experience with Finance modules (GL, AP, AR, FA, Budgeting) - Proven expertise in Supply Chain Management modules (Procurement, Inventory, Warehouse, Planning, Logistics) - Strong understanding of end-to-end supply chain and operational processes - Experience working in Managed Services or post-implementation support environments - Ability to manage complex functional support scenarios - Confident in providing client-facing consultancy and advisory services - Strong analytical and problem-solving skills - Ability to manage multiple priorities in a fast-paced environment - High attention to detail and quality standards - Excellent communication and stakeholder management skills - Experience with integrations, ISVs, and reporting tools - Exposure to Power Platform and automation - Experience supporting global or multi-entity environments Requirements - Bachelor's degree in Information Technology or equivalent professional qualifications - Relevant Microsoft certifications are preferred Areas of Responsibility - Provide hands-on functional support and consultancy for D365 Finance & Supply Chain Management within agreed Service Level Targets - Act as a subject matter expert for Supply Chain Management modules, including Procurement, Inventory, Warehouse, and Logistics - Analyze, troubleshoot, and resolve complex business and system issues - Collaborate with client stakeholders to improve system usage and business processes - Proactively identify risks, recurring issues, and optimization opportunities - Collaborate with team members as part of a global division - Recommend improvements to internal support methodologies and processes, along with proposed solutions - Recognize opportunities for additional service offerings or enhancements that can benefit clients - Liaise with Microsoft and ISV partners where required - Support release management, testing, and deployment activities - Contribute to knowledge base documentation and best practice guidelines - Identify opportunities for additional services and client value - Maintain a professional and trusted advisor relationship with clients - Commit to continuous learning and certification development

• Lead end-to-end implementations of Dynamics 365 F&SCM solutions, with primary ownership across Finance and HCM. • Engage with client stakeholders to gather, analyse, and challenge business requirements, conducting fit-gap assessments and shaping scalable solutions aligned to best practice. • Facilitate workshops and design sessions across Finance and HR functions, gathering requirements related to financial processes, workforce management, organisational structures, and operating models. • Configure standard Dynamics 365 functionality and work closely with technical teams on extensions, integrations, and solution architecture where required. • Provide guidance on end-to-end business process design, including alignment of hire-to-retire processes with core financial and operational workflows. • Produce high-quality functional documentation, including Functional Design Documents (FDDs), process maps, solution designs, and training materials. • Support data migration strategy and execution, including financial and HR data such as employee records, job structures, compensation data, and organisational setups. • Lead or support testing, User Acceptance Testing (UAT), training, go-live, and post-go-live support across Finance and HR user groups. • Act as a trusted advisor to clients, building strong relationships and supporting customers through their digital transformation journeys. • Collaborate with Project Managers, Solution Architects, Developers, PMO, and wider cross-functional teams to deliver successful outcomes. • Contribute to pre-sales activities, including solution shaping, workshops, demonstrations, and proposals where required. • Mentor junior consultants, contribute to internal best practices and accelerators, and support capability development across the team. • Stay up to date with Dynamics 365 advancements across Finance and HCM, recommending improvements and innovations to clients. • Represent sa.global professionally and positively at all times.

Role Description sa.global is looking for a motivated senior Microsoft Dynamics 365 Finance & Operations (F&O) Functional Consultant with strong expertise in the SCM (WMS/Production) module to join our dynamic team in Taiwan. You will play a pivotal role in guiding our clients through successful implementations and integrations of Microsoft Dynamics 365 F&O, empowering them to optimize their business processes and achieve enhanced performance. Main Responsibilities - Cover all aspects of consulting - including presales and supporting the sales team, product demonstrations, analysis, implementation, and training of end users utilizing Dynamics 365 F&O. - Provide expertise and in-depth knowledge of D365 F&O application, evaluating the customer’s business processes against standard Microsoft Dynamics functionality. - Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected. - Collaborate with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current and future state business processes. - Facilitate the customer’s decision-making process and develop the functional design document that will drive the development process. - Responsible for conducting user acceptance testing and train customer resources to successfully use and maintain D365 F&O application. - Liaise with product vendors on any issues relevant for our customers or the company’s services. - Ensure that the technical aspects of projects meet required standards for functionality, operability, and documentation. - Work with project managers and team leaders to cater for resource changes across projects. - Liaise with developers and clients – act as a point of communication. - Responsible for quality assurance & documentation. - Production support as required. - Collaborate with teams globally. - Always self-update with the latest feature and technology of D365 F&O. Qualifications - Experience as a subject matter expert in D365 F&O, with a focus on SCM (WMS/Production) module, with full project implementation experience. - Demonstrated experience developing functional specifications for D365 F&O enhancements and integrations. - Proven experience with setup, configuration, implementation, integration, and testing of D365 F&O solutions using best practices implementation methodology and/or Microsoft Sure Step methodology. - Excellent understanding and knowledge of core D365 F&O modules. - A working knowledge of best practices in their area of specialization/vertical. - Technical background/programming concept understanding would be an added advantage. - Ability to create high quality functional documentation and strong requirements gathering skills. - A demonstrated logical approach to problem solving and structured approach to introducing change into operational systems. - Excellent business communication skills with effective presentation and demonstration skills. - Ability to multi-task, organize, prioritize, and meet deadlines. - Experience leading large complex technology projects. - Business intelligence understanding including reporting and analytics. - Possess a deep understanding of software implementation lifecycles, development methodologies, operating systems, technical platforms/architecture, and application servers. - Highly confident with providing support and training to users. - Possess strong relationship-building expertise with a wide and varied audience; internally and externally. - Strong attention to detail and a keen desire to deliver the highest quality solutions to customers. - Experience across a number of industries. - Solves complex problems with creative solutions. - Self-starter with ability to handle multiple tasks and shifting priorities. - Thinks clearly and calmly under pressure. - Places emphasis on client satisfaction. - Business analysis and client facing skills. - Ability to work independently and as part of a global team. - Minimum Bachelor’s degree, preferably in Information technology or equivalent professional qualification. - Relevant Microsoft certifications are preferable. - Project Management certification is highly desirable. Travel - Some travel may be required / Country and overseas travel expected.

Role Description sa.global is looking for a motivated and experienced Microsoft Dynamics 365 Finance & Operations (F&O) Functional Consultant with strong expertise in the Finance module to join our dynamic team in Malaysia. You will play a pivotal role in guiding our clients through successful implementations and integrations of Microsoft Dynamics 365 F&O, empowering them to optimize their business processes and achieve enhanced performance. Main Responsibilities - Cover all aspects of consulting - including presales and supporting the sales team, product demonstrations, analysis, implementation, and training of end users utilizing Dynamics 365 F&O. - Provide expertise and in-depth knowledge of D365 F&O application, evaluating the customer's business processes against standard Microsoft Dynamics functionality. - Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected. - Collaborate with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current and future state business processes. - Facilitate the customer's decision-making process and develop the functional design document that will drive the development process. - Responsible for conducting user acceptance testing and train customer resources to successfully use and maintain D365 F&O application. - Liaise with product vendors on any issues relevant for our customers or the company's services. - Ensure that the technical aspects of projects meet required standards for functionality, operability and documentation. - Work with project managers and team leaders to cater for resource changes across projects. - Liaise with developers and clients – act as a point of communication. - Responsible for quality assurance & documentation. - Production support as required. - Collaborate with teams globally. - Always self-update with the latest feature and technology of D365 F&O. Qualifications - Experience as a subject matter expert in D365 F&O, with a focus on Finance, with full project implementation experience. - Demonstrated experience developing functional specifications for D365 F&O enhancements and integrations. - Proven experience with setup, configuration, implementation, integration, and testing of D365 F&O solutions using best practices implementation methodology and/or Microsoft Sure Step methodology. - Excellent understanding and knowledge of core D365 F&O modules. - A working knowledge of best practices in their area of specialization/vertical. - Technical background / programming concept understanding would be an added advantage. - Ability to create high quality functional documentation and strong requirements gathering skills. - A demonstrated logical approach to problem solving and structured approach to introducing change into operational systems. - Excellent business communication skills with effective presentation and demonstration skills. - Ability to multi-task, organize, prioritize, and meet deadlines. - Experience leading large complex technology projects. - Business intelligence understanding including reporting and analytics. - Possess a deep understanding of software implementation lifecycles, development methodologies, operating systems, technical platforms/architecture, and application servers. - Highly confident with providing support and training to users. - Possess strong relationship-building expertise with a wide and varied audience; internally and externally. - Strong attention to detail and a keen desire to deliver the highest quality solutions to customers. - Experience across a number of industries. - Solves complex problems with creative solutions. - Self-starter with ability to handle multiple tasks and shifting priorities. - Thinks clearly and calmly under pressure. - Places emphasis on client satisfaction. - Business analysis and client facing skills. - Ability to work independently and as part of a global team. - Minimum Bachelor's degree, preferably in Information technology or equivalent professional qualification. - Relevant Microsoft certifications are preferable. - Project Management certification is highly desirable.

• Provide hands-on development, troubleshooting, and technical support for D365 Finance & Operations • Collaborate closely with client stakeholders to enhance their use of D365 F&O • Proactively identify, analyse, and resolve technical issues

Role Description sa.global is looking for a highly skilled and experienced Microsoft Dynamics 365 Finance & Operations (F&O) Presales Consultant to join our dynamic team. In this role, you will work closely with sales and delivery teams to support business development by positioning Dynamics 365 F&O solutions that meet customer needs. The ideal candidate brings strong functional expertise in Dynamics 365 F&O and proven presales experience, including: - Leading solution presentations - Running discovery workshops - Collaborating with sales teams to create compelling proposals that drive customer success Main Responsibilities - Support the sales team throughout the presales cycle by providing functional expertise and solution advisory for Microsoft Dynamics 365 Finance & Operations (D365 F&O). - Lead discovery sessions, analyze client business processes, and gather business requirements to identify opportunities and align D365 F&O capabilities with customer objectives. - Design, build, and deliver tailored product demonstrations and scenario-based solution walkthroughs that address key client requirements and industry use cases. - Collaborate with the sales team on RFI/RFP responses, bid management, solution scoping, estimations, and preparation of proposals and Statements of Work (SOW). - Perform fit-gap analysis and develop high-level solution designs. - Document business requirements, functional specifications, and “as-is” and “to-be” business processes to support solution design and implementation. - Support or participate in implementation activities including system configuration, solution setup, and data migration planning when required. - Work closely with delivery teams, developers, and project managers to ensure proposed solutions are feasible and successfully transitioned from presales to delivery. - Advise delivery teams during functional solution design and support user acceptance testing (UAT), user training, and knowledge transfer to ensure successful adoption of D365 F&O. - Act as a subject matter expert and trusted advisor to clients, facilitating discussions and guiding decision-making aligned with business objectives. - Ensure solution quality through proper documentation, adherence to functional standards, and collaboration with internal and global teams. - Provide post-implementation or production support when required and assist in addressing ongoing client issues. - Stay up to date with the latest features, capabilities, and best practices related to Microsoft Dynamics 365 F&O. Qualifications - Proven experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O) as a Functional Consultant, Solution Consultant, Presales Consultant, or Solution Architect. - Strong understanding of D365 F&O modules with hands-on experience in solution design, configuration, implementation, integration, and testing following Microsoft best practices or implementation methodologies. - Experience participating in presales activities such as discovery workshops, solution demonstrations, proposal development, RFI/RFP responses, and solution estimation. - Ability to analyze business processes, perform fit-gap analysis, and translate business requirements into functional solution designs and specifications. - Experience preparing high-quality functional documentation, business process mapping, and “as-is / to-be” process analysis. - Excellent communication, presentation, and product demonstration skills with the ability to engage both technical and non-technical stakeholders. - Strong consulting and stakeholder management skills with the ability to influence decision-makers throughout the sales cycle. - Good understanding of software implementation lifecycles, development methodologies, integrations, and enterprise application architecture. - Experience supporting user acceptance testing (UAT), user training, and post-implementation support. - Strong problem-solving, analytical thinking, and ability to manage multiple priorities in a fast-paced environment. - Experience working with cross-functional and global teams with strong collaboration and relationship-building skills. - Experience across multiple industries and a strong client-centric mindset with focus on delivering business value. - Fluency in written and spoken English is required; additional languages such as Mandarin or Cantonese are an advantage. - Minimum Bachelor's degree, preferably in Information technology or equivalent professional qualification. - Relevant Microsoft certifications are preferable. - Project Management certification is highly desirable.

• Cover all aspects of consulting - including presales and supporting the sales team, product demonstrations, analysis, implementation, and training of end users utilising Dynamics 365 F&O • Provide expertise and in-depth knowledge of D365 F&O application, evaluating the customer’s business processes against standard Microsoft Dynamics functionality • Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected • Collaborate with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current and future state business processes • Facilitate the customer’s decision-making process and develop the functional design document that will drive the development process • Responsible for conducting user acceptance testing and train customer resources to successfully use and maintain D365 F&O application • Liaise with product vendors on any issues relevant for our customers or the company’s services • Ensure that the technical aspects of projects meet required standards for functionality, operability and documentation • Work with project managers and team leaders to cater for resource changes across projects • Liaise with developers and clients – act as a point of communication • Responsible for Quality Assurance & Documentation • Production support as required • Collaborate with our Global teams • Always self-update with the latest feature and technology of D365 F&O

• Oversee and manage IT service delivery for Microsoft Business Applications, ensuring alignment with client needs and industry best practices. • Maintain high-performing service delivery as defined in the client contract. • Coordinate with internal teams (application support, development, infrastructure) and clients for seamless service execution. • Uphold and manage service level agreements (SLAs) and key performance indicators (KPIs) to drive efficiency and effectiveness. • Manage day-to-day client engagement, ensuring SLA adherence and acting as a point of escalation. • Be accountable for service quality, performance, and continuous adherence to agreed metrics. • Act as the primary client liaison, cultivating strong, professional relationships to ensure satisfaction and retention. • Own client communications and coordinate interactions between various internal and external stakeholders. • Maintain strong stakeholder engagement through regular, transparent updates and feedback loops. • Coordinate support resources, manage workloads, and prioritize tasks to ensure timely resolution of service requests and change management. • Take ownership of major incidents, ensuring effective coordination, communication, and post-incident reviews. • Drive continuous service improvement initiatives across teams, identifying opportunities for process optimization and enhanced delivery. • Lead customer and internal service review meetings to evaluate performance, share improvements, and align on future actions. • Collaborate with clients to understand evolving business requirements. • Provide strategic guidance and recommendations that enhance service delivery and uncover managed service growth opportunities.

• Provide expertise in one or all D365 CE modules: Customer Service, Sales, Field Service, Marketing, Project Operations, Customer Insights • Serve as a primary functional lead and trusted advisor for client stakeholders, including business leaders and end users • Lead client-facing discovery sessions, workshops, and design reviews to understand sales processes, customer engagement models, and operational needs • Clearly communicate solution options, risks, trade-offs, and recommendations to both technical and non-technical audiences • Document the business requirements which express what actions a solution must take and what outcome is expected • Configure and extend solutions using Dataverse, Power Automate, and Power Apps • Partner with architects and developers on integrations, data migration, and scalable solution patterns • Define and execute test strategies and support deployment and post-go-live activities • Drive user adoption through training, documentation, and change management support • Support project planning, estimates, and scope management • Mentor junior consultants and contribute to practice standards and reusable assets • Contribute towards a working environment that epitomizes “one sa.global” where everyone is seen as an equal, and equality and diversity is championed • Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy and professionalism