Rocket Lawyer

Role Description Responsible for Billing and Payment Operations - this role manages delivery of a simple and versatile payment experience for customers, effective internal tooling and operations, optimizing global payment processing, and mitigating risk for all constituents. This role will report to the Sr. Director, Operations and be responsible for managing payments in the US, and a small number of international markets. How you will make a difference day to day - Strategy & Roadmap Execution - Collaborate on and actively contribute to the development and delivery of Rocket Lawyer’s overall billing, payment processing and payment risk management roadmap. - Effectively partner with Product Management, Operations, Engineering, Finance, Risk/Security, and external platform partners, aligning, defining and documenting unambiguous definitions of roles, responsibilities, handoffs, and dependencies of each. - Constantly identify opportunities for improvement based on active engagement in external and internal customer experiences and champion/lead constant optimization of billing and payment processing platforms, tools, and operations. - Operational Excellence - Constantly analyze KPIs and operating trends to ensure payment processing and billing operations are in a state of good health and immediately investigate and act to remediate variances. - Serve as the business subject matter expert and point-of-contact for all billing related incidents; collaborating with cross-functional internal and vendor resources through complete resolution and remediation taking lead when appropriate and otherwise serving as active member or remediation team. - Maintain expert-level understanding of end-to-end billing and payment operations processes, tooling, etc. Drive increased payment processing and billing efficiency, optimized customer experience, maximum transaction success rates while minimizing refunds and chargebacks globally. - Partner with Product and Engineering leadership to evaluate, select, and implement new billing and payment options, methods, features, and improved front end customer experience etc. in a constant quest for optimization. - Maintain detailed command of Rocket Lawyer billing and payment processing documentation, policies and tools and ensure partner organizations are engaged and supported at every turn. - Customer Experience & Risk Management - Ensure Rocket Lawyer is always using the most current and accurate, risk management solutions and tirelessly work to mitigate compliance, security, fraud, and operational risks related to payment processing. Stay current on billing, payment and RM industry developments and evaluate opportunities and fit for Rocket Lawyer. - Maintain deep working knowledge of all aspects of end-to-end purchase and account management customer experiences from product selection through to fulfillment and renewal, understanding how bill/pay operations contribute to a successful customer experience, constantly evaluating and implementing improvements. - Maintain granular command of Risk Management tactics including Rocket Lawyer and vendor risk rules and their impacts, constantly analyzing and reporting impacts and efficacy of each. - Lead all efforts across the enterprise related to chargeback prevention and response ensuring Rocket Lawyer’s CB management is world-class. This includes staying current with issuer and network developments, constant analysis of chargeback trends, root cause understanding and optimization efforts. - Data & Reporting - Define and deliver regular, meaningful data analysis and insights based in deep understanding of the data and end-to-end business operations. Reports explain “why” behind the “what” informing and driving payment strategy and key decisions in each country Rocket Lawyer operates, including complete command, documentation and maintenance of end-to-end reporting methodologies, architecture, etc and ability to translate understanding into action and relevant communication. - Serve as subject matter expert and trusted resource for all payment-related discussions and efforts across the enterprise, effectively lead and participate in all discussions and meetings benefiting from bill/pay domain expertise. - Vendor Management - Own and maintain command of all payment, billing and RM vendor relationships, participating in contract negotiation/execution/adherence and maintain intimate understanding of their results and performance. - Ensure all billing and payment processing expenses are closely monitored and optimized and vendor KPIs consistently met/exceeded. - Consistently monitor vendor results, run regular vendor performance reviews and drive continuous vendor performance optimization, driving down costs and ensuring Rocket Lawyer maximizes ROI. - Team Leadership - Effectively lead a small but high-performing Payment Operations team in a very hands-on manner. Understand in detail each team member’s work product contributions and provide ongoing performance evaluations. - Continuously coach and develop to ensure excellent morale and drive continuous improvement on the team. Qualifications - 8-10 years in payments at a SaaS or subscription-based e-commerce business. - Expert-level understanding of credit/debit card processing and intimate familiarity with all facets of the payment card processing ecosystem; alternative payment method experience helpful. - Experience with Stripe is essential. - Demonstrated track record developing and managing high-performing teams with excellent morale. - Proven history of effective cross-functional partnership and collaboration with key stakeholders, peers and other internal constituents. - Ability to confidently and effectively communicate critical information to all levels of the organization, tailoring style and content appropriately for all situations. - Deep understanding of payment settlement and reconciliation processes. - Proven ability to optimize payment success while managing risk and minimizing chargebacks. - Expertise in regional (US, UK, EU, BR) payment systems and trends preferred. - Proven track record as a self-starter who can also manage a small team and work cross-functionally to drive projects to completion preferred. - Knowledge of relevant federal and state regulations and card industry rules preferred. - Bachelor's degree preferred. Benefits - Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees). - Unlimited PTO. - Competitive salary packages. - Life insurance. - Disability benefits. - Supplemental Optional Life Insurance Benefits. - FSA Options Optional. - HSA with Company Match. - 401k program with Company Match. - Wellhub & ClassPass fitness platforms. - Comprehensive Pet Insurance options. - Financial Wellbeing & Student Loan Program access. - Access to additional Mental Health & Wellbeing resources. - Pre-tax Commuter/Transit Benefits. - Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates. Interview Process - Recruiter Phone Screen. - Role Assessment(s). - Hiring Manager Interview. - Panel Interviews. - Final Interview. Compensation Base salary range by location: - Colorado: $141,989 - 167,000. - Utah, Arizona, and North Carolina: $133,600 - 157,200. Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. In addition to base salary, this role may include variable compensation and be eligible for an equity grant, depending on the position and level. Base salary range: $133,600 — $167,000 USD.

Role Description Join our team as a Quality Engineering Intern on the AI/ML team at Rocket Lawyer, where you'll have the exciting opportunity to contribute to the testing of applications for Rocket Copilot, our AI Product. This internship offers hands-on experience in the software development process, and you'll collaborate closely with a talented, diverse, and global test team. Your work will directly impact the quality of Rocket Lawyer’s products, all while gaining valuable insights into industry best practices for software development and test automation. In this role, you'll dive into various areas of test automation, including mobile, partnerships, web frontend, and performance testing. This internship provides a unique chance to apply your skills and learn innovative testing and automation techniques, all while receiving mentorship from experienced professionals in the field. If you're eager to contribute to real-world projects and grow your expertise, we would love to have you join us! How you will make a difference day to day - Assist with the creation and execution of automated tests for mobile applications. - Partnerships Test Automation: Develop automated test scripts for integrations with external partners. - Contribute to the automation of testing for marketing sites and Google Tag Manager functionality. - Help build and execute automated test cases for web frontend applications and authoring tools. - Assist in identifying and measuring system performance to ensure optimal functionality under varying loads. - Actively participate in daily scrum meetings, collaborating with team members and engineers to align on priorities and tasks. - Support in the building, execution, and delivery of automated test scripts and results. Qualifications - Graduate Student, Recent Graduate, or in your Senior year: Pursuing a technical degree in computer science, engineering, mathematics, or a related field. - Familiarity with Javascript/Typescript and Python. - A strong desire to expand your knowledge, improve technical skills, and grow within a collaborative environment. Requirements - We encourage applicants from all backgrounds and communities to apply. We believe that diverse perspectives strengthen our teams and enhance the quality of our work. Interview Process - Recruiter Phone Screen - Hiring Manager Interview - Team Interview Location - Remote, but you must be located in CA, AZ, CO, NC, or UT during the internship. Compensation per hour by location - San Francisco Bay Area, CA: $50.00 - California (outside of San Francisco Bay Area): $46.25 - Colorado: $42.50 - Utah, Arizona, and North Carolina: $40.00 Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. In addition to base salary, this role may include variable compensation and be eligible for an equity grant, depending on the position and level. Base salary range: $40 — $50 USD By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.

Title: Contract Attorney: Paid Legal Services Location: United States Job Description: About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge! About Rocket Legal Professional Services (RLPS) As Rocket Lawyer’s Arizona-based law firm, RLPS provides complete legal services for Rocket Lawyer members. RLPS is an Alternative Business Structure (ABS) law firm, which allows for non-attorney ownership of RLPS. Rocket Lawyer Incorporated, acting as a staffing agency, contracts with attorneys all over the country who then get assigned to RLPS to provide specific legal services. Rocket Lawyer and RLPS started this contract attorney legal services program in July of 2025 with great success! We are now expanding the program and building the next phase of growth! That is where you come in and why we are inviting you to join this new legal services program. About your role This is a remote, independent contractor position, where you will work with Rocket Lawyer members to provide legal services in your licensed jurisdiction(s). Attorneys in the program will be assigned matters that correspond with their practice areas and availability. There is no charge, you can quit anytime, and you can pick and choose what legal services you want to accept. RLPS provides the Rocket Lawyer customers and handles the administrative tasks – intake/client notes, invoicing, collecting the money, etc. You simply provide the legal services. Onboarding is simple and we can start connecting you with clients immediately after you are signed up. This role is ideal for attorneys who enjoy client interaction, practical problem-solving, and the ability to work independently while still being supported by a team. Depending on your practice area and jurisdiction, matters may include legal consultations, document review and drafting, contract-related work, business matters, estate planning, consumer issues, and other general legal services. In addition to contracting with Rocket Lawyer to perform legal services through the law firm, Rocket Lawyer also continues to rely on attorneys to answer questions (Ask a Legal Pro) and to provide legal informational consults (Consult a Legal Pro) on the Rocket Lawyer Platform. How you will make a difference day to day - Work remotely with customers sent directly to you, allowing you to collaborate with them virtually at times that work best for both parties. - Provide legal service to Rocket Lawyer members via paid engagements to deliver clearly defined legal services - Provide legal information to customers via brief, written responses using our Ask a Legal Pro service. - Connect with customers by phone for 20-minute live consults requested and scheduled from the Rocket Lawyer platform. What you’ll need - At least 1 year of practical experience in advising individuals and businesses in your area of expertise. We welcome applicants with various levels of experience. - An active license in at least 1 US state where you are in good standing with your local state bar with no previous public disciplinary action. - Maintain lawyers’ professional liability insurance in accordance with the Terms of Service. - Comfort with technology and the ability to quickly learn and use our tools to enhance the customer experience. - Strong verbal communication skills for effective customer consultations via phone and/or video conference. - A customer-first mentality and a dedication towards going the extra mile to ensure customer satisfaction and success. Experience in one or more of the following areas: - Landlord / Tenant - Employment Law - Corporate law - Contracts & Business Transactions - Real Estate Law - Family Law - Finance Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email. By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.

Role Description We are looking for a forward-thinking Data Engineering Intern to join our team for Summer 2026. This isn't just a role about moving data from point A to point B; it’s about rethinking how those pipelines are built. You will sit at the intersection of core infrastructure and AI, building robust ETL processes while leveraging AI technologies to automate the very workflows you create. Your mission is dual-purpose: you will support our Business Intelligence efforts and directly influence our product roadmap by turning raw data into actionable insights through advanced dashboards and automated workflows. A Day in the Life - Build & Orchestrate: Design, develop, and maintain ETL pipelines to ingest data into our Snowflake warehouse using Python, SQL, and Airflow. - AI-Driven Automation: Implement AI-powered solutions to streamline engineering tasks, including: - Automating code generation and documentation. - Building AI-driven data quality checks and anomaly detection. - Developing "self-healing" pipelines that can identify and alert on ingestion errors. - Insight Generation: Use Jupyter Notebooks and Streamlit to analyze data and build internal tools that help our product team make data-driven decisions. - Visualization: Create high-impact dashboards in Tableau that translate complex data into a clear narrative for stakeholders. - Agile Collaboration: Participate in daily Scrum huddles, manage tasks via Jira, and work closely with product owners and QA to promote code to production. - Cloud Infrastructure: Interact with cloud services via CLI and manage containerized environments using Docker and Kubernetes. Qualifications - Currently pursuing an undergraduate degree with a targeted graduation date in 2026 or early 2027, or pursuing a degree in Computer Science, Data Science, or a related quantitative field. - Expertise in Python and SQL. - A strong understanding of Data Warehousing (Snowflake) and ETL orchestration (Airflow). - Familiarity with CLI, Docker, and Kubernetes for managing cloud-based environments. - Experience with Jupyter Notebooks, Tableau, or Streamlit. - A proactive approach to using AI/LLMs to automate repetitive tasks and improve system reliability. Requirements - By the end of your 10-week internship, you will have designed and deployed a functional ETL pipeline that feeds into a custom Insights Dashboard. - Your work won't just sit in a folder; it will be used to influence our official product roadmap. Interview Process - Recruiter Phone Screen - Technical Assessment - Hiring Manager Interview - Team Interview Benefits - Remote, but you must be located in CA, AZ, CO, NC, or UT during the internship. - Duration: June 8, 2026 - August 14, 2026, working 40 hours per week. - Compensation per hour by location: - San Francisco Bay Area, CA: $50.00 - California (outside of San Francisco Bay Area): $46.25 - Colorado: $42.50 - Utah, Arizona, and North Carolina: $40.00 - Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. - In addition to base salary, this role may include variable compensation and be eligible for an equity grant, depending on the position and level. - Base salary range: $40 — $50 USD.

About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge! About your role Rocket Lawyer is seeking a highly motivated Business Intelligence Analyst Intern to join our team. This position is perfect for someone who wants to learn about the legal industry and how data is used to inform business decisions. By joining our team, you will have the opportunity to work on challenging projects that have a real impact on people's lives. You will support the Rocket Lawyer team in driving business insights, reporting, and analytics to help drive growth and optimize business performance. This role will partner closely with Product, Finance, Marketing, & Data Engineering teams to deliver actionable insights and act as a thought leader for data at Rocket Lawyer. How you will make a difference day to day - Analyze and optimize user engagement and experience with our services and investment across Search Engine Marketing (SEM), Search Engine Optimization (SEO), email, and offline channels - Collaborate with business leads to understand KPIs & test hypotheses to drive revenue, customer acquisition, retention, and sales - Support revenue and cost model assumptions are they relate to customer acquisition costs and lifetime value - Conduct research and analysis to support business decisions, including reporting and communication of results to leadership - Maintain and optimize BI tools and dashboard solutions. Contribute to ongoing data governance efforts What you’ll need - Experience with business analysis and problem-solving by drawing insights from large data sets - Superior skills with SQL, Excel, and Python - Experience with business intelligence applications (Tableau, Looker) and online marketing tools (Amplitude) - Experience with Snowflake, other databases a plus - SaaS, digital media, ecommerce, or online marketing based business experience a plus - Light-hearted attitude and ability to have FUN while working hard - Keen attention to detail, ability to work autonomously, & bias for action - Excellent communication and interpersonal skills, with strong business acumen - Pursuing a Bachelor's or Master’s Degree in Finance, Economics, Engineering or related quantitative field Interview Process - Recruiter Phone Screen - Hiring Manager Interview - Final Interview Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@rocketlawyer.com. Location: Remote, but you must be located in CA, AZ, CO, NC, or UT during the internship. Duration: June 8, 2026 - August 14, 2026, working 40 hours per week Compensation per hour by location: - San Francisco Bay Area, CA: $32.00 - California (outside of San Francisco Bay Area): $29.60 - Colorado: $27.20 - Utah, Arizona, and North Carolina: $25.60 Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. In addition to base salary, this role may include variable compensation and be eligible for an equity grant, depending on the position and level. Base salary range: $25.60—$32 USD By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.

Role Description As a Content & Social Marketing Intern, you’ll support high-volume copy production across lifecycle marketing, paid media, website/AEO updates, and organic social channels. This is an early-career opportunity ideal for someone building foundational skills in copywriting, content strategy, and social marketing within a fast-paced SaaS environment. You’ll collaborate closely with marketing managers, designers, and video partners to adapt messaging across formats, support social listening efforts, and contribute to research-backed content. You’ll gain hands-on experience translating brand voice into multi-channel marketing assets that support growth and visibility. How you will make a difference day to day - Support Cross-Channel Copy Execution - Create and adapt campaign messaging across email, paid media, social, and website formats. - Draft copy for recurring marketing initiatives, seasonal moments, and GTM launches. - Ensure consistency in brand voice across channels and asset types. - Update situation-based landing pages as new guidelines and formats are established. - Support Organic Social & Community Engagement - Assist with social listening and trend monitoring to identify timely content opportunities. - Draft responses and engage in comments across social platforms. - Research competitors and industry conversations to inform positioning. - Contribute ideas for social series or content pilots aligned with growth goals. - Research & Operational Support - Conduct research for positioning claims, survey data, and performance-backed messaging. - Organize shared documents, content libraries, and workflow trackers. - Document recurring marketing processes and content guidelines. - Cross-Functional Collaboration & Growth - Collaborate with the design, social, web publishing, and SEO/AEO teams to understand campaign goals and channel requirements. - Participate in creative reviews and feedback sessions. - Learn how messaging supports SEO/AEO, paid performance, and organic growth strategies. - Develop foundational skills in brand storytelling, performance marketing, and content optimization. Qualifications - Currently pursuing or recently completed a degree in Marketing, Communications, Journalism, Social Media, or a related field. - Strong written communication skills with attention to tone and clarity. - Interest in copywriting, content strategy, and social media marketing. - Ability to manage multiple small projects and meet deadlines. - Comfort receiving feedback and iterating on written work. - Curiosity about digital marketing, search visibility, and audience engagement. Requirements - Basic understanding of social media platforms and other marketing channels like email, paid ads, etc. - Familiarity with tools such as Figma (for collaboration), Sprout Social, and Google Docs. - Portfolio showcasing writing samples (academic, freelance, or personal projects). - Interest in legal tech, SaaS, or educational content. Interview Process - Recruiter Phone Screen - Role Assessment(s) - Hiring Manager Interview - Final Interview Location Remote, but you must be located in CO, UT, CA, SF, NC or AZ during the internship. Duration June 8, 2026 - August 14, 2026, working 40 hours per week. Compensation per hour by location - San Francisco Bay Area, CA: $32.00 - California (outside of San Francisco Bay Area): $29.60 - Colorado: $27.20 - Utah, Arizona, and North Carolina: $25.60 Base salary range $25.60 — $32 USD Company Description Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.

About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge! About your role Rocket Lawyer is looking for a motivated and passionate AI/ML Software Engineering Intern to join our team working on Rocket Copilot, our AI assistant launched in December 2023. In this internship, you will collaborate with our cross-functional teams to assist in building a cutting edge AI platform. You’ll have the opportunity to learn from experienced engineers while working on real-world AI/ML projects, helping design, implement, test, and maintain new AI features. We value a collaborative and supportive work environment, where we celebrate learning and growth. This is a great opportunity for someone eager to expand their skills and contribute to innovative AI solutions. Responsibilities - Assist in prompting, evaluating, fine-tuning, and maintaining large language models (LLMs) for AI features - Support the creation, monitoring, and troubleshooting of backend API services that interact with ML models - Collaborate with cross-functional teams to integrate AI into existing and new Rocket Lawyer products - Research and stay up-to-date with industry trends around generative AI and machine learning - Prototype product features to explore new AI capabilities and write clean, understandable code What you’ll need - Currently pursuing a BS, MS, or PhD in Computer Science, Mathematics, Statistics, or a related field. - Basic understanding of machine learning concepts and algorithms. - Familiarity with generative AI technologies and models (Deep Learning, RAG, Neural Networks, Agents). - Interest or experience working with large language models (LLMs) and generative AI. - Strong programming skills in Python A bonus if you have - Experience with backend Python frameworks like FastAPI, Flask, Django, etc. - Familiarity with vector databases. - Additional programming skills in languages such as Java, Kotlin, or NodeJS. - SQL knowledge. - Interest in building user-facing products. - Understanding of microservices architectures and distributed systems. Interview Process - Recruiter Phone Screen - Hiring Manager Interview - Team Interview Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@rocketlawyer.com. Location: Remote, but you must be located in CA, AZ, CO, NC, or UT during the internship. Duration: June 8, 2026 - August 14, 2026, working 40 hours per week Compensation per hour by location: - San Francisco Bay Area, CA: $50.00 - California (outside of San Francisco Bay Area): $46.25 - Colorado: $42.50 - Utah, Arizona, and North Carolina: $40.00 Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. In addition to base salary, this role may include variable compensation and be eligible for an equity grant, depending on the position and level. Base salary range: $40—$50 USD By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.

• Transcript Analysis: Review anonymized chat logs to identify where Rocket Copilot "hallucinates" or where users feel frustrated by legal complexity. • Research Design: Work with product, design, data, legal, and engineering teams to establish user-value focused research questions to assess user value and value gaps in our products. • User Research Support: Help coordinate and take notes during usability sessions where real users interact with our AI agents. • Quality Audit: Maintain a "Library of Truth"—documenting the best-performing conversational patterns to be reused across the platform. • Outcome focused: Focusing on producing insights on which conversations lead to conversion and engagement • Prompt Testing: Run "A/B tests" on different AI prompts to see which version provides the most helpful, legally safe, and engaging response. • Style Guide/ Rubric: Based on your insights during this internship, create a style guide on voice and tone to which users respond better

Role Description As a UX Research Intern focused on AI Experience, you’ll support research initiatives for our Copilot AI workstream, helping us understand how customers perceive, trust, and interact with AI-powered features. This is an early-career role ideal for someone developing foundational research skills and gaining hands-on experience conducting qualitative research in a fast-moving product environment. You’ll collaborate closely with the UX Research Lead, designers, product managers, and engineers to support moderated interviews, exploratory studies, and evaluative research. You’ll gain experience translating user insights into actionable findings that influence product direction. How you will make a difference day to day - Support Research Execution for Copilot AI - Assist in planning and coordinating moderated user interviews, including recruiting, scheduling, and participant communications. - Take detailed notes during interviews and help synthesize findings into key themes and insights. - Support qualitative coding and analysis of research sessions. - Contribute to research artifacts such as insight summaries, journey maps, and presentations. - Help maintain research documentation and organize insights in shared repositories. - Learn to Apply Research to Product Decisions - Partner with more senior designers and product teams to understand research goals and hypotheses. - Support concept testing and usability evaluations for new Copilot AI features. - Assist in identifying patterns related to user trust, prompting behaviors, and human-AI workflows. - Learn how qualitative findings connect to product metrics and experimentation outcomes. - Cross-Functional Collaboration & Growth - Collaborate with product managers, designers, and engineers throughout the research lifecycle. - Participate in research readouts, team reviews, and critiques. - Learn how to balance multiple research tasks in a fast-paced environment with guidance from your manager. - Stay curious about AI, emerging technologies, and user research best practices. Qualifications - Currently pursuing or recently completed a degree in Human-Computer Interaction, Psychology, Sociology, Design, or a related field. - Strong interest in UX research, AI experiences, and understanding user behavior. - Foundational knowledge of qualitative research methods (e.g., interviews, usability testing, surveys). - Strong organizational and note-taking skills. - Clear written and verbal communication skills. - Ability to collaborate in cross-functional teams and learn in a fast-moving environment. Requirements - Experience conducting user interviews or usability tests (academic or internship experience welcome). - Familiarity with research tools such as Dovetail, UserTesting, Lookback, or similar platforms. - Exposure to AI products or interest in human-AI interaction. - Basic understanding of product experimentation or analytics. - Interest in legal tech, fintech, or other regulated industries. Benefits - Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees) - Accrued PTO - Life insurance - Disability benefits - Supplemental Optional Life Insurance Benefits - FSA Options Optional - HSA with Company Match - Wellhub & ClassPass fitness platforms - Comprehensive Pet Insurance options - Financial Wellbeing & Student Loan Program access - Access to additional Mental Health & Wellbeing resources - Pre-tax Commuter/Transit Benefits - Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates

About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge! About your role As a Paralegal Intern for Rocket Legal Professional Services, Inc. (“RLPS”), you will report to the paralegal supervisor and work alongside the teams of attorneys and paralegals assigned to RLPS, the Arizona-licensed ABS law firm owned by Rocket Lawyer Inc. You will have the opportunity to work on special projects, help provide limited scope legal services, and learn about and help shape the processes used by RLPS. Customer value is our North Star, so we are looking for someone who understands the unique legal situations small businesses and individuals encounter. You will see first hand how innovation and the use of alternative business structures and other regulatory reforms can expand access to justice. This is an opportunity to be part of a team that helps break down barriers that prevent people from getting the legal help they need in the US and around the world. How you will make a difference day to day - Provide support to the paralegal supervisor and all of RLPS. - Conduct legal research and analysis on a wide range of legal issues across multiple jurisdictions, as needed, to provide accurate information to customers. - Collaborate with other legal interns, paralegals, and attorneys on document reviews, client questions, and legal research. - Partner with the paralegal supervisor to conduct legal information consultations. - Coordinate and complete a special project that you develop with the paralegal supervisor. What you’ll need - Currently enrolled in a paralegal program or certification course. - Excellent writing, proofreading, recall, and communication skills. - Proficiency with Google Apps. - Self-starter who will thrive in a creative, fast-paced environment. - Positive attitude, sense of humor, and a professional demeanor. - Ability to work both collaboratively and independently. - Ability to work remotely and have flexibility to work across various time zones. Benefits & Perks - Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees) - Accrued PTO - Life insurance - Disability benefits - Supplemental Optional Life Insurance Benefits - FSA Options Optional - HSA with Company Match - 401k program with Company Match - Wellhub & ClassPass fitness platforms - Comprehensive Pet Insurance options - Financial Wellbeing & Student Loan Program access - Access to additional Mental Health & Wellbeing resources - Pre-tax Commuter/Transit Benefits - Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates Interview Process - Recruiter Phone Screen - Role Assessment(s) - Hiring Manager Interview - Panel Interviews - Final Interview Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@rocketlawyer.com. Location: Remote, but you must be located in AZ during the internship. Duration: June 8, 2026 - August 14, 2026, working 40 hours per week Compensation per hour by location: - San Francisco Bay Area, CA: $32.00 - California (outside of San Francisco Bay Area): $29.60 - Colorado: $27.20 - Utah, Arizona, and North Carolina: $25.60 Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. In addition to base salary, this role may include variable compensation and be eligible for an equity grant, depending on the position and level. Base salary range: $25.60—$32 USD By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.