RLDatix

Data Migration Analyst Location: Melbourne Australia Job Description: Data Services Group Hybrid RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We're searching for a Melbourne-based Data Migration Analyst to join our Data Services Group team, so that we can support healthcare organisations in successfully transitioning to new EHR platforms with accurate, high-quality data. The Data Migration Analyst will analyse, validate, and support the migration of clinical and operational data while collaborating with stakeholders to ensure data integrity and continuity of care. How You'll Spend Your Time - Analyse legacy healthcare data and workflows to support accurate data migration into new EHR systems - Validate migrated data through iterative testing in order to ensure accuracy, integrity, and usability in the target system - Collaborate with clinical and technical stakeholders to gather requirements and support migration activities - Lead validation activities with clients in order to identify, triage, and resolve data issues - Coordinate across project teams to manage multiple migration projects and ensure successful delivery What Kind of Things We're Most Interested in You Having - 1-3 years' experience in healthcare IT, data analysis, or a related field - Proven success in supporting system implementations, data migrations, or EHR-related projects - In-depth knowledge of healthcare data, EMR/EHR systems, and data validation processes - Ability to commute to our Melbourne office on a hybrid basis - Sincere interest in improving patient care through accurate and reliable healthcare data - A knack for working collaboratively across clinical and technical teams within a fast-paced, delivery-focused environment By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law. As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to accessibility@rldatix.com. Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organisational factors are also taken into consideration.

Technical Data Migration Consultant AUS - Melbourne Hybrid Job Description: RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We're searching for a Melbourne-based Technical Data Migration Consultant to join our Data Services Group team, so that we can successfully deliver high-quality healthcare data migration projects for our clients. The Technical Data Migration Consultant will extract, transform, and load healthcare data while collaborating with stakeholders to ensure seamless system transitions and accurate data outcomes. How You'll Spend Your Time - Develop, test, and execute data conversions using SQL and ETL techniques to ensure seamless migration between healthcare systems - Analyse healthcare data in formats such as HL7, CDA, CSV, and SQL in order to support accurate extraction, transformation, and loading - Create and maintain complex SQL scripts to convert data from multiple source systems to target EHR platforms - Facilitate stakeholder meetings to gather requirements, provide updates, and ensure successful delivery of data migration projects - Perform quality assurance checks on data to validate integrity, identify issues, and reconcile converted datasets for accuracy What Kind of Things We're Most Interested in You Having - 3+ years' experience working with healthcare data and EHR/EMR systems - Proven success in delivering data migration or data conversion projects within healthcare environments - In-depth knowledge of SQL Server, T-SQL scripting, and data transformation processes - Ability to commute to our Melbourne office on a hybrid basis - Sincere interest in improving healthcare outcomes through data accuracy and system transformation - A knack for working collaboratively with stakeholders while managing tasks independently in a fast-paced environment By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law. We welcome applications from people of all backgrounds and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to accessibility@rldatix.com. Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organisational factors are also taken into consideration.

Title: Software Engineer III Location: Boston United States Job Description: Software Engineer III (Tooling) US - Remote RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all. Job Description RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We're searching for a remote Software Engineer III to join our Data Solutions Group (Tooling) team, so that we can build scalable, efficient tools that support data integration and ETL processes across our platform. The Software Engineer III will design, develop, and deliver robust cloud-based solutions to support healthcare data workflows and improve system performance and reliability across the organization. How You'll Spend Your Time - Design and develop scalable software solutions using C# and T-SQL to support ETL tooling and data workflows - Build and maintain Azure-based infrastructure and services to ensure reliable, high-performing systems - Diagnose and resolve complex technical issues to improve system performance, scalability, and security - Collaborate with cross-functional teams to translate requirements into functional, high-quality software solutions - Continuously improve code quality, testing practices, and development processes to reduce technical debt and enhance team velocity What Kind of Things We're Most Interested in You Having - 5+ years of production C# experience with a deep understanding of dependency injection, unit testing and the underlying principles - 5+ years of production T-SQL experience, including query design and performance analysis - Experience with a variety of modern dependency injection and unit testing libraries, specifically the Castle Windsor and Moq libraries - Experience working with asp.net core Web APIs and libraries like Swagger - 1-3 years' experience diagnosing performance and scalability concerns related to Azure infrastructure - Experience designing and supporting distributed solutions in Azure, including selecting appropriate Azure services based on security, operational and cost considerations - Experience deploying and managing Azure infrastructure through Infrastructure as Code, such as Bicep or ARM templates - Excellent cross-functional communication skills - you can work well alongside implementation techs, engineers and product owners - Demonstrated ability to work effectively in a large codebase - you know when to refactor and understand the cost of refactoring - Demonstrated ability to navigate ambiguous technical requirements and evolving project scopes, adapting solution approaches and collaborating effectively with cross-functional teams to achieve successful outcomes. By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to accessibility@rldatix.com. Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.

Industry Solution Director - Defence Sector | UK | Remote RLDatix (RLD) is on a global mission to help raise the standard operational effectiveness …everywhere. Trusted by over 10,000 healthcare, defense and maritime organisations around the world, our solutions help improve business insight to drive better business and mission outcomes. The Government and Commercial Solutions (GCS) team help defence, maritime, and engineering organisations maintain operational and force readiness by providing clear, trusted insight into their current and future workforce requirements — ensuring the right people, with the right skills, are available when it matters most. Joining TeamRLD means becoming part of a truly global organisation of over 2,000 team members across the UK, Europe, Middle East, Australia, Canada, and the United States — all united by a shared purpose: delivering safer, better healthcare for all. We’re searching for a UK-based Industry Solution Director to join our GCS Defence engagement team, so that we can deepen strategic relationships, drive complex account growth, and expand RLDatix solutions across defence and government environments in the UK and Europe. In this role you will use your sector knowledge and industry experience to build and execute a plan to engage with the sector to build pipeline and deliver sales of our force readiness platform. You’ll combine deep sector knowledge with technical and commercial acumen to define solutions to operational readiness challenges facing the defence sector globally. This will include identifying key partners to deliver our solutions, finding and winning competitive tenders to maximise longterm value across mature and strategically significant accounts. How You’ll Spend Your Time - Acting as a trusted commercial partner and solution provider for defence and government clients, applying a strong understanding of defence operations, readiness, and procurement environments to offer effective, mission-aligned solutions. - Building and maintaining long-term relationships with senior military officers, government stakeholders, and procurement leaders, positioning yourself as a credible advisor and strengthening account retention and expansion. - Developing and executing strategic account management and pipeline development plans, identifying growth opportunities across existing and new accounts, and progressing opportunities from early engagement through to contract award. - Leveraging your professional network to stimulate pipeline activity, generate new conversations, and expand awareness of RLDatix force readiness and defence capability offerings. - Partnering closely with clients to diagnose operational, capability, and readiness challenges, aligning RLDatix solutions to deliver measurable outcomes such as improved efficiency, compliance, risk reduction, and force effectiveness. - Applying defence, government, and regulatory market insight to shape account strategy, inform tender positioning, and influence solution design, ensuring strong alignment with client priorities and funding frameworks. - Supporting revenue growth through consultative selling, including solution-led conversations, opportunity qualification, and value-based proposals; prior sales experience is advantageous but not required. - Working with the defense sector solution architect to delivering compelling solution demonstrations, briefings, and technical workshops, tailored to complex defence requirements, governance models, and acquisition processes. - Leading or supporting competitive tender and bid activity, contributing solution architecture, written responses, and proposal content to maximise win rates and commercial success. - Collaborating with sales, product, marketing, engineering, and leadership teams to ensure joined-up delivery, consistent messaging, and high-quality outcomes for strategic defence accounts. What Kind of Things We’re Most Interested in You Having - Proven experience in enterprise SaaS solution sales, ideally within defence, aerospace, government, or other mission-critical sectors. - Demonstrated success in managing complex enterprise account portfolios, securing senior-level buy-in, and driving sustainable revenue growth. - In-depth knowledge of workforce planning, resource optimisation, and digital transformation in regulated or high-assurance environments. - Strong understanding of MOD procurement frameworks, NATO standards, and security clearance processes. - Experience working with marketing, product and technical teams to shape and influence messaging and product strategy to deliver compelling solutions to the defence sector. - Exceptional ability to influence senior stakeholders, navigate complex decision-making landscapes, and build long-term strategic partnerships. - Experience delivering tailored solution demonstrations, managing competitive tenders, and positioning differentiated SaaS solutions. - Ability to travel regularly across the UK and Europe while being UK-based. - A genuine interest in improving safety, efficiency, and effectiveness in mission-critical organisations. - A knack for working independently while collaborating cross-functionally within a fast-growing, global, matrixed environment. What Success Looks Like in This Role - Lead strategic account growth initiatives aligned with RLDatix’s defence sector vision. - Influence senior MOD and NATO stakeholders to drive adoption of RLDatix solutions. - Achieve annual revenue and account expansion targets through innovative solution delivery. By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law. As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com. Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organisational factors are also taken into consideration.

Industry Solution Director - Maritime Sector | UK | Remote RLDatix (RLD) is on a global mission to help raise the standard operational effectiveness …everywhere. Trusted by over 10,000 healthcare, maritime and defense organisations around the world, our solutions help improve business insight to drive better business and mission outcomes. The Government and Commercial Solutions (GCS) team help defence, maritime, and engineering organisations maintain operational and force readiness by providing clear, trusted insight into their current and future workforce requirements, ensuring the right people, with the right skills, are available when it matters most. Joining TeamRLD means becoming part of a truly global organisation of over 2,000 team members across the UK, Europe, Middle East, Australia, Canada, and the United States — all united by a shared purpose: delivering safer, better healthcare for all. We’re searching for a UK-based Industry Solution Director to join our GCS Maritime engagement team, so that we can deepen strategic relationships, drive complex account growth, and expand RLDatix solutions across Offshore engineering and cruise sectors globally. In this role you will use your sector knowledge and industry experience to build and execute a plan to engage with the sector to build pipeline and deliver sales of our crew management and operational readiness platform. You’ll combine deep sector knowledge with technical and commercial acumen to define solutions to operational readiness challenges facing the maritime sector globally. This will include identifying key partners to deliver our solutions, engage with industry organisations and thought leaders to maximise long term value across mature and strategically significant accounts. How You’ll Spend Your Time - Acting as a trusted commercial partner and solution provider for maritime clients and prospects, applying a strong understanding of maritime crewing operations to offer effective solutions that address meaningful operational workforce challenges. - Leveraging your professional network to generate engagement and pipeline activity, increasing awareness and understanding of our crew management and operational readiness capabilities. - Engaging clients to diagnose operational, workforce, and readiness challenges, translating these into practical, value-led solutions that deliver measurable improvements in efficiency, compliance, and commercial outcomes. - Working closely with the marketing team to build and mature a healthy sales pipeline, generating new opportunities across the maritime, offshore, and defence-adjacent sectors and progressing them through the sales lifecycle. - Establishing and nurturing senior-level relationships with marine, offshore, and cruise industry decision-makers to expand pipeline, strengthen partnerships, increase customer retention, and enable long-term account growth. - Designing and executing tailored account strategies that address complex operational challenges and optimise adoption of the Government & Commercial solutions portfolio across maritime and defence-influenced environments. - Using your knowledge of maritime, and offshore market drivers and capability needs to identify new opportunities for our solution portfolio within your assigned sector. - Supporting revenue growth through consultative, solution-led selling, including presentations, demonstrations, and negotiations; previous sales experience is advantageous but not essential. - Working with the maritime sector solution architect to deliver compelling solution demonstrations, briefings, and technical workshops, tailored to complex maritime business challenges, governance models, and acquisition processes - Leading or contributing to competitive tender and bid activity, developing high-quality proposals, reusable bid content, and solution narratives to maximise win rates across both new and existing clients. - Collaborating cross-functionally with product, marketing, sales, and leadership teams to ensure joined-up solution delivery and consistent, high-quality outcomes for strategic opportunities and key accounts. What Kind of Things We’re Most Interested in You Having - Proven experience in generating new business in enterprise SaaS solution sales, ideally within maritime, shipping, cruise, or other maritime adjacent sectors. - Demonstrated success in managing complex enterprise account portfolios, securing senior-level buy-in, and driving sustainable revenue growth. - In-depth knowledge of crew planning, resource optimisation, and digital transformation in regulated or high-assurance environments. - Strong understanding of international maritime legislation. - Exceptional ability to influence senior stakeholders, navigate complex decision-making landscapes, and build long-term strategic partnerships. - Experience delivering tailored solution demonstrations, managing competitive tenders, and positioning differentiated SaaS solutions. - Ability to travel regularly across the UK and Europe while being UK-based. - A genuine interest in improving safety, efficiency, and outcomes within maritime, and mission-critical organisations. - A knack for working independently while collaborating cross-functionally within a fast-growing, global, matrixed environment. What Success Looks Like in This Role - Establish RLDatix Government & Commercial Solutions team as the leading provider of operational readiness solutions in the offshore sector. - Lead new business and strategic account growth initiatives aligned with RLDatix’s maritime sector vision. - Influence senior offshore and cruise industry stakeholders to drive adoption of RLDatix solutions. - Achieve annual revenue, new business and account expansion targets through innovative solution delivery.

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re searching for a UK remote-based UI/UX Designer to join our UI/UX Product Design team, so that we can elevate the standard of user experience and influence product direction through evidence-based design. The Designer III will craft user-centered digital experiences and resolve moderately complex design challenges to deliver market-leading solutions that make healthcare safer and better for all. How You’ll Spend Your Time - Develop wireframes, user flows, and prototypes to communicate functional solutions that address user pain points. - Conduct interviews, usability testing, and behavioral analysis in order to gather evidence-based insights for design decisions. - Synthesize qualitative and quantitative user feedback to validate design assumptions and refine product features. - Collaborate with engineers and product managers in order to ensure design feasibility and alignment with organizational goals. - Transform complex abstract concepts into clear visual assets to guide team understanding and steer product strategy. What Kind of Things We’re Most Interested in You Having - Mid-to-senior level experience in product design, specifically applying user-centric principles to measurable product outcomes. - Proven success in generating and iterating on multiple innovative solutions to tackle complex user challenges. - Technical abilities not limited to: Figma, Miro or FigJam, and it is desirable to have experience in AI vibe coding - In-depth knowledge on how to leverage analytics and real user data to validate and optimize design choices. - Sincere interest in making a positive change in healthcare and improving patient safety through technology. - A knack for working collaboratively within cross-functional, fast-paced environments to balance user needs with business requirements. By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com. Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.

Product Marketing Manager | Product Marketing | North America | Remote RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re searching for a North America based Product Marketing Manager to join our Product Marketing Team so that we can drive clarity, adoption, and market leadership for our Provider Management solution. This individual contributor will shape go-to-market strategy, messaging, and competitive positioning to strengthen market presence, accelerate platform adoption, and drive revenue growth. This role is ideal for someone who is market obsessed, intellectually curious, highly collaborative, and energized by building clarity and direction across a complex GTM engine. This individual will be a core ingredient of our GTM engine with the opportunity to shape the market narrative for a category-leading healthcare solution. How You’ll Spend Your Time - Architect and refine go-to-market strategies to strengthen the success of our Provider Management solution - Create customer-centered messaging and positioning to communicate differentiated value across all personas - Support go-to-market and commercial strategy for a hybrid provider management model that includes both software and services, ensuring the value of each offer and the combined solution is clearly articulated to the market - Equip Commercial Teams with strategic context, clear value messaging, and persona insights they can act on - Partner across Marketing, Product, Commercial, Customer Marketing, Field Marketing, and Sales Enablement to unify narratives and GTM execution. What Kind of Things We’re Most Interested in You Having - Previous working experience product marketing role, ideally within a healthcare SaaS company - Proven success in crafting messaging, positioning, and competitive frameworks that support commercial outcomes - In-depth knowledge of GTM strategy, product launches, and cross-functional enablement - Demonstrated ability to manage projects end-to-end, successfully guiding initiatives from initial concept and planning through execution, delivery, and post-completion evaluation - Ability to travel to across North America as needed (approximately 25%) - Sincere interest in turning complex concepts into simple, compelling storytelling - A knack for working highly collaboratively within a cross-functional, fast-paced environment By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.

Customer Success Manager - NHS | Customer Success | UK&I | Remote RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re searching for a UK&I-based Customer Success Manager to join our Customer Success Enterprise team, so that we can ensure our NHS customers maximise value from RLDatix’s solutions. The Customer Success Manager will build trusted client relationships, drive product adoption, and support renewals to help healthcare organisations deliver safer care and achieve their strategic goals. How You’ll Spend Your Time - Build and maintain trusted, long-term relationships with NHS clients to ensure satisfaction and retention. - Support onboarding and guide clients through a smooth transition from implementation to customer success. - Drive adoption of RLDatix solutions by communicating product updates, sharing best practices, and promoting thought leadership events. - Monitor customer sentiment, satisfaction, and usage data to identify trends and proactively address risks. - Partner across Sales, Product, Support, and Services to align on customer needs and outcomes. - Contribute to renewals by monitoring subscription usage, managing escalations, and supporting account growth opportunities. What Kind of Things We’re Most Interested in You Having - Experience in Customer Success, Sales, or Account Management. - Ability to support enterprise-level stakeholders through process or platform transitions. - Experience working with or for the NHS or another healthcare setting (desirable). - Understanding of customer engagement, driving adoption, and improving satisfaction or NPS scores. - Strong ability to analyse data and translate insights into actionable strategies. - A collaborative and professional work style with the ability to manage even challenging client situations effectively. - Genuine interest in improving healthcare outcomes through technology

Associate Support Consultant | Customer Support | UK | Remote RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re searching for a UK-based Associate Support Consultant to join our frontline Customer Support team, so that we can provide first-class support to our web application customers and ensure their issues are resolved efficiently. The Associate Support Consultant will serve as the initial point of contact for customer inquiries and incidents, leveraging AI-driven tools and established procedures to maintain high customer satisfaction and ensure the smooth operation of our connected healthcare operations platform. How you’ll spend your time: - Deliver rapid and effective assistance to customers across phone, chat, and ticketing channels (Zendesk), ensuring immediate acknowledgment for all L1 inquiries. - Utilize the Service Management Tool to perform efficient ticket triage and categorization, accurately documenting issue details and steps to reproduce faults. - Leverage AI-powered chatbots and automation to support initial triage and deliver rapid first-contact resolution for standard cases. - Escalate incidents correctly and in a timely manner to higher-level support or appropriate resolver groups when issues exceed automated or standard L1 capabilities. - Provide clear, responsive communication by adapting explanations to customer requirements and providing regular updates to meet Service Level Agreements (SLAs). - Identify recurring process issues within daily workflows and contribute high-quality articles to the Knowledge Base to improve collective efficiency. - Apply foundational product knowledge to address routine inquiries and complete basic troubleshooting for SaaS platforms and system integrations. What kind of things we’re most interested in you having: - 2 years of experience in a support or operational environment, ideally within SaaS, healthcare, or public-sector technology. - Working knowledge of ticketing systems (Zendesk), ITIL processes, and a foundational understanding of databases, APIs, or cloud environments (AWS/Azure). - Familiarity with regulatory frameworks such as GDPR, NHS Digital, or ESR is highly essential. - Demonstrated ability to adapt technical explanations for both routine and semi-routine customer inquiries across multiple digital channels. - A constructive approach to identifying patterns in recurring support requests and applying standard solutions effectively. - A knack for working within a team of 15 individuals in a fast-paced environment, driven by our core values: Team, Respect, Lead, and Deliver. By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law, including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com. All offers of employment are subject to the successful completion of background checks. Any personal data provided in your application will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By submitting your application, you consent to the processing of your personal data for recruitment purposes.

Program Manager II | Program Management | Remote RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re looking for a Program Manager II to join our North America Program Management team and play a key role in driving some of our most critical, cross-functional initiatives. This role is essential to strengthening operational efficiency and ensuring seamless execution across a complex portfolio of programs that span engineering, product, and operations. You’ll serve as a strategic partner across teams—owning program roadmaps, aligning stakeholders, and ensuring high-impact initiatives are delivered with clarity, predictability, and measurable results. This is a highly visible role focused on connecting large-scale efforts across multiple products, particularly around key company priorities such as platform-wide initiatives (e.g., authentication, shared UI frameworks) that impact our full product ecosystem. How You’ll Spend Your Time - Lead end-to-end program planning and execution for complex, cross-functional initiatives across North America products (8–9 core products). - Drive alignment across engineering, product, and product operations, ensuring clear timelines, priorities, and accountability. - Manage program roadmaps, dependencies, and scheduling, proactively identifying risks and ensuring predictable delivery. - Partner closely with Product Managers at the feature level to translate strategy into executable program plans. - Oversee delivery of major “big rock” initiatives (e.g., platform-level efforts like authentication) across both new development and existing products. - Facilitate cross-team communication and decision-making, ensuring transparency across stakeholders. - Apply data-driven insights and dashboards to measure program performance and guide continuous improvement. - Optimize processes, workflows, and governance models to improve scalability and operational efficiency. - Provide consistent stakeholder updates and ensure alignment on progress, risks, and outcomes. What Kind of Things We’re Most Interested in You Having - 5+ years of experience in program or project management within SaaS, technology, or engineering-driven organizations. - Proven success managing complex systems and multiple concurrent program streams across cross-functional teams. - Strong experience partnering with engineering and product organizations, with the ability to understand technical dependencies and risks. - Demonstrated ability to lead large, multi-product initiatives with high visibility and business impact. - Expertise in program management and reporting tools such as Aha!, Azure DevOps (ADO), Confluence, Smartsheet, or similar. - Experience building and leveraging dashboards and data-driven reporting (Power BI or similar is a plus). - Practical use of AI in program management (e.g., forecasting, reporting automation, risk identification) is strongly preferred. - Excellent communication and stakeholder management skills across all levels of the organization. By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com. Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.