Role Description We're searching for a UK-based Principal Consultant to join our Implementation Services team, so that we can deliver high-quality, customer-facing project engagements across the Allocate HealthSuite. The Principal Consultant will build and maintain client relationships during Services engagements, translate business requirements into best-practice approaches, and lead successful implementations to drive measurable adoption and value for our healthcare clients. How You'll Spend Your Time: - Project manage and implement multiple products within the Allocate HealthSuite to deliver high-quality, on-time outcomes for clients both on-site and remotely. - Act as Subject Matter Expert across Medic on Duty, Activity Manager, Job Planning and Appraisal in order to train, coach and develop other members of the team. - Analyse service data from client engagements to clarify operational issues and determine process adjustments that address customer needs and improve delivery outcomes. - Partner with cross-functional teams and client stakeholders in order to align service delivery with diverse expectations and achieve sustained client satisfaction. - Identify automation opportunities and enable AI-driven enhancements within service workflows to improve efficiency, quality and scalability of implementations. - Maintain operational excellence by enabling user adoption, structured onboarding and supporting change management throughout implementation cycles. - Ensure project documentation is created and maintained to the standard required by the UK&I Professional Services team in order to support disciplined, repeatable delivery. Qualifications - Strong knowledge of RLDatix medics products, including Medic on Duty, Activity Manager, Job Planning and Appraisal. - Proven success in managing operational teams to deliver standardised SaaS platform implementations, with accountability for performance metrics and monthly targets. - In-depth knowledge on how to analyse operational data, identify process improvement opportunities and optimise service workflows for enhanced customer outcomes. - Demonstrated capability to instruct and coach staff on AI-enabled automation initiatives and process enhancements, ensuring effective adoption of new workflows and technologies. - A track record of establishing and maintaining collaborative stakeholder partnerships that support successful platform adoption. - Solid understanding of project financial principles, with the ability to support cost management, resource allocation and budget adherence. - Ability to work remotely with willingness to travel to client sites across the UK as required. - Sincere interest in healthcare transformation and improving patient safety through technology. - A knack for working collaboratively within a fast-paced, innovation-driven SaaS environment. Benefits - Private health and group accident insurance. - Employee Assistance Program (EAP) for confidential support. - Loyalty Awards for long-service employees. Company Description RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.