Role Description Receives and/or places telephone calls which are basic and routine to handle any/all aspects of Residential customer accounts, including solicitation, inquiries, and problem resolution; while working remotely for all or part of the regular workweek. Job Responsibilities - Cultivates and maintains on-going customer relationships. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. - Acts as customer contact regarding pricing and scheduling. - Handles customer calls/correspondence for service, scheduling, and billing inquiries. - Communicates with branch personnel to resolve service and scheduling issues. - Initiates outbound customer service calls for various campaigns. - Handles tech line support. Qualifications - High school diploma or GED. - 1-2 years clerical or customer service experience preferred. - Ability to use a personal computer or CRT. - Basic knowledge of Microsoft Word, Excel, and Windows preferred. - Ability to type 25 wpm preferred. - Good verbal, written, and interpersonal communication skills. - Ability to work in a stressful, fast-paced environment. - Good problem-solving skills. - Ability to work flexible schedule, including weekends and holidays. - Must be dependable and consistently punctual for all scheduled shifts. - A private home office/work space suitable for working remotely for all or part of the regular workweek. - Broadband internet with ability to hardwire via an Ethernet cable. Requirements - Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. - Sitting for long periods of time while using office equipment such as computers, phones, etc. - Fingering and repetitive motions; such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment. - Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume. - Receive detailed information through oral communication at usual speaking levels without correction. - Make fine discriminations in the nature of sounds in the environment. - Close visual acuity to perform detail-oriented activities at distances close to the eyes. - Visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen, and expansive reading. - Inside working conditions: The change of building environment such as with or without air conditioning and heating. Benefits - Benefits start Day 1 for Full-Time Colleagues - No Waiting Period! - Professional and Personal Growth: - Multiple avenues to grow your career. - Training and development programs available. - Tuition Reimbursement benefits (for FT Colleagues). - Health and Wellness: - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1. - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more. - Savings and Retirement: - 401(k) retirement plan with company-matching contributions. - Work-Life Balance: - Vacation days & sick days. - Company-paid holidays & floating holidays. - A company mindset that prioritizes health, safety, and flexibility.