ReflexAI

Role Description We are looking for a Senior Platform Engineer to establish and grow ReflexAI’s Platform Engineering function. This is a high-impact, multidisciplinary role for someone who thrives in growing startups, enjoys wearing multiple hats, and is excited about working cross-team in a mission-driven organization. - Improve and maintain our multi-cloud infrastructure (GCP + AWS). - Expand our golden paths and guardrails. - Refine our observability and monitoring. - Elevate our security and compliance posture with every commit. - Contribute to our technical vision and partnerships with other teams and engineers. - Deliver high-quality software and systems. What You’ll Do - Build and Refine Core Infrastructure: - Design, automate, and reduce the toil associated with maintaining ReflexAI’s multi-cloud infrastructure across GCP and AWS. - Work with Terraform and Terragrunt, Github, Kubernetes, associated tooling, and the new generation of AI-driven development tools. - Create safe, reliable, scalable, speedy, and secure paths for software and systems to reach production. - Build a High-Quality Developer Experience: - Own the tooling that engineers use to build, test, and deploy code. - Standardize pipelines, templates, guard rails, and golden paths to accelerate developer velocity. - Introduce and improve internal tooling that reduces operational overhead. - Streamline Observability, Monitoring, and Operations: - Improve on-call ergonomics and reduce MTTR through better instrumentation. - Drive observability, reliability, security, and cost efficiency with Datadog. - Strengthen Infrastructure Security: - Implement best practices for secrets management, IAM, network security, vulnerability scanning, and container security. - Build automated checks and secure-by-default workflows into CI/CD and cloud environments. - Help establish the compliance and security practices that ensure ReflexAI meets industry and customer expectations. Qualifications - 5–7+ years of experience in DevOps, SRE, infrastructure, and platform engineering roles. - Deep hands-on expertise with cloud platforms (GCP and AWS) as well as Terraform and Terragrunt, CloudRun, Fargate, and managed Kubernetes. - Strong experience building and maintaining CI/CD pipelines, guard rails, and golden paths for modern application stacks. - Proficiency in modern observability ecosystems (Datadog experience is a major plus). - Solid understanding of cloud security, IAM, container security, and network architecture. - Experience with and excitement about AI-driven development. - U.S. citizenship is required. Nice to haves - Experience working in a fast-growing startup environment. - Backend-related coding experience, primarily with Typescript. - Background supporting machine learning, LLM serving, or data-intensive workloads. - Exposure to compliance frameworks (SOC 2, HIPAA, GDPR, ISO 27001, HITRUST) and knowledge of how this impacts infrastructure, reliability, and platform work. - Prior experience building internal developer platforms or paved-path tooling. Who You Are - You thrive in environments where the best idea wins. - You enjoy building tools and systems that increase the productivity of every engineer. - You seek ownership and autonomy, but also value strong cross-team collaboration. Benefits - Some of the most rewarding work you will ever do, solving real problems and helping people be the best versions of themselves. - Work alongside a team that is exceptionally smart and ambitious, but also humble and kind. - Flexibility to work remotely from anywhere in the United States. - Generous retirement, equity, healthcare, and PTO policies.

Role Description As Senior Product Designer, you'll be embedded with a product pod as a high-ownership IC. You'll own your work end-to-end — from early problem framing through shipped, polished product — and bring a strong point of view at every stage. You'll be an equal partner with PM and engineering, not a downstream executor: shaping what gets built, not just how it looks. Your impact won't stop at your own work. Design is required in varying degrees across everything we build — and part of what makes a great designer here is knowing when to go deep yourself and when to equip the engineers and PMs around you to make better decisions on their own. You'll create leverage that extends beyond your pod. What you'll do - Own design end-to-end for your pod — from early exploration and problem framing through implementation and iteration. - Be an equal partner with PM and engineering in shaping product direction, not just executing on it. - Bring high craft to every surface you touch — strong UX thinking and sharp visual design, working together. - Know when a problem needs your full design attention and when the right move is to consult, equip, and get out of the way — writing documentation, establishing patterns, or giving pointed feedback so engineers and PMs can move confidently without you. - Navigate ambiguous problems and make them clearer — for yourself and for the people you're working with. - Communicate design decisions with clarity and conviction, and know how to bring stakeholders along without losing your point of view. - Actively use and experiment with AI tools in your design workflow, and help shape how the team works with them over time. Qualifications - 5–8 years of product design experience and a portfolio that reflects genuine craft — strong visual design, sharp UX thinking, and meticulous attention to detail. - Experience designing products people actually love to use, bringing consumer-grade quality to B2B contexts. - Experience working on AI-powered products with intuitions about good AI UX — focusing on what's useful and trustworthy. - Strong ownership mentality: treating the product as yours, not just a task list. - Understanding that great design isn't always about doing it yourself — sometimes it's about writing documentation or giving direction. - Active experimentation with AI tools in your design practice. - Motivated by impact and velocity: moving fast, pushing for quality, and getting restless when momentum slows. - Strong collaboration skills: making cross-functional work easier for engineers and PMs. - Clear communication: explaining design decisions, taking feedback, and pushing back with real arguments when necessary. - Detail-oriented in a way that shows up in the work. - Constantly thinking about product improvements. Benefits - Some of the most rewarding work you will ever do, solving real problems and helping people be the best versions of themselves. - Working alongside a team that is exceptionally smart and ambitious, but also humble and kind. - Flexibility to work remotely from anywhere in the United States. - Generous retirement, equity, healthcare, and PTO policies.

Role Description We're hiring a Senior Product Marketing Manager to own the systems and assets that connect our product story to the field — across sales, customers, and the market. You will ensure every product launch lands cleanly, every sales conversation is well-equipped, and every customer touchpoint reinforces the value of the platform. This is a true senior IC role. You'll report directly to the Head of Marketing and work closely with sales, CS, and product on a daily basis. You'll have real ownership across a broad remit — from launch coordination and sales enablement to customer marketing and competitive intelligence. Critically, you'll help ReflexAI show up consistently as the authority in conversation performance, ensuring that how we tell our story, deploy customer evidence, and show up in the market compounds into durable category leadership over time. This is a role for someone who is equally comfortable thinking strategically and executing the details, builds trust through follow-through, and thrives in a fast-moving environment where the work is never fully finished. What you'll do - Build and maintain the full sales enablement and collateral ecosystem — one-pagers, vertical-specific pitch decks, battlecards, objection-handling guides, product videos, and ROI frameworks. Own adoption, not just production: assets should be current, accessible, and actively used by the field. - Lead go-to-market execution for new product releases, building supporting assets, running internal training for sales and CS, and ensuring both teams can accurately position and explain what just shipped. Build the enablement systems that sustain adoption after launch day. - Track the competitive landscape and maintain current battlecards. Synthesize win/loss patterns, objections, and messaging signals from sales conversations and customer interactions, and bring that back to marketing and product leadership on a regular cadence as a primary input to how positioning evolves. - Build and continuously grow our library of proof (case studies, testimonials, metrics, and customer quotes) by working closely with CS and product to surface outcomes on a regular cadence. Actively maintain G2 and other review profiles, soliciting reviews at the right lifecycle moments. - Support analyst relations, industry awards, and third-party validation efforts as category-building proof points. Help ReflexAI show up with authority and consistency wherever buyers and influencers are paying attention. - Own all customer-facing communications, including the customer newsletter, direct communications to the install base, and in-app messaging and guided walkthroughs, ensuring customers understand new features and can adopt them without friction across the full customer lifecycle. - Keep customer logos, product messaging, and interactive demos current on the website at all times, working with web and design partners to ensure what's live reflects the actual product and customer base. Qualifications - 7+ years of B2B SaaS product marketing experience in a high-growth startup environment, operating at both strategic and executional levels. - Demonstrated success building sales enablement hands-on and maintaining the full collateral ecosystem a sales team needs, with a track record of driving field adoption. - Sharp competitive and market instincts. Able to synthesize field signal and translate it into actionable intelligence for sales, product and leadership. - Demonstrated success leading product launches end-to-end, including building the enablement systems that sustain adoption post-launch. - Strong writing and storytelling skills. Able to turn customer conversations, data, and product details into assets that move deals forward. Benefits - Some of the most rewarding work you will ever do, solving real problems and helping people be the best versions of themselves. - Working alongside a team that is exceptionally smart and ambitious, but also humble and kind. - Flexibility to work remotely from anywhere in the United States. - Generous retirement, equity, healthcare, and PTO policies.

Role Description As a Senior Software Engineer at ReflexAI, you will be involved in multiple large-scale projects, features and infrastructure improvements to both support and grow our technical platforms. You should bring a strong engineering background, a deep knowledge of modern web application tools and architectures across the stack, extensive automated testing experience and a comfort level working across cloud environments. You should have experience leading technical decision-making, communicating technical architecture to non-technical stakeholders, mentoring other software engineers, and coding with best-practices. You should be excited about being a part of an innovative organization that makes a measurable impact across important industries including crisis response, public safety, healthcare, and more. What you’ll do - Actively participate in all phases of the software development cycle including the development of high-quality and stable software based on customer, business, and technical requirements. - Partner with product and machine learning counterparts to develop and execute clear technical strategy that allows ReflexAI to scale its platform quickly. - Work closely with your Engineering Manager on scoping and prioritization to ensure we’re achieving our highest-impact goals. - Take the lead in improving overall health of systems and processes across the Product Engineering organization and within your functional area. - Participate and contribute to all agile team rituals like sprint planning, retrospectives, standups and backlog refinement. - Foster a culture of collaboration by participating in pair programming and code reviews. - Other tasks, duties, or special projects as assigned. - Throughout everything you do, deliver solutions that are aligned with our values of fairness, quality, and trust. Qualifications - At least 5+ years of professional software engineering experience working at companies of any size or industry. - Experience having built fullstack web applications end to end and being able to explain the role of each part. - Excellent communication and collaboration skills across modalities including written materials and live interactions. - Open mindedness as demonstrated by ability to consider other perspectives, change an opinion in the face of new data, and constant desire to learn. - Ability to explain and present technical concepts to a wide range of stakeholders including technical experts and broader audiences. Nice to Have - Experience with Typescript, NextJS, NestJS and Mongodb. - Significant exposure to cloud platforms, primarily GCP and AWS. - Strong front-end experience a plus. Compensation Compensation ranges are for Latin America-based team members. Stock options are offered in addition to cash compensation.

Reports to: Head of Sales Location: Remote in US Hours: Full-time Compensation: $125K Base Salary + Commission + Equity + 401K Match About ReflexAI At ReflexAI, we are building the operating system for conversation performance. We believe that people will always be at the center of high-stakes conversations, and our mission is to ensure they enter those conversations with confidence and deliver an exceptional experience every time. Our platform combines hyper-realistic AI-powered training simulations with intelligent QA to support frontline teams in mission-critical conversations. Our tools work in 25 languages, are endlessly customizable to meet each business's unique needs, and are used by customers ranging from crisis support call centers to healthcare organizations to customer service teams to sales teams negotiating big deals — any organization where empathy, quality, and excellence matter in every interaction. About this role ReflexAI is seeking a high-performing Enterprise Account Executive to join our team. In this role, you will be responsible for building and growing strategic relationships with enterprise clients, driving revenue through consultative selling, and positioning ReflexAI as the preferred AI solution provider. This is a strategic, high-impact position for someone who thrives in navigating complex sales cycles, influencing senior-level decision-makers, and driving the adoption of transformative technologies in enterprise settings. What you’ll do - Own and drive the entire sales process for enterprise accounts, from prospecting and qualification to negotiation and closing. - Build trusted relationships with senior-level executives (C-suite, VP-level) within large enterprises and organizations. - Develop a deep understanding of ReflexAI’s solutions to deliver compelling value propositions tailored to enterprise needs. - Design and execute account strategies to penetrate and expand within key enterprise accounts. - Collaborate with marketing, product, and customer success teams to ensure seamless onboarding and ongoing client satisfaction. - Consistently achieve or exceed quarterly and annual revenue targets. - Accurately manage and forecast sales pipeline using CRM tool (HubSpot). - Stay ahead of industry trends, market conditions, and competitor activities to inform strategic sales approaches. Requirements for a great fit - 5+ years of experience in enterprise sales, ideally within SaaS, AI, or enterprise technology sectors. - Proven track record of exceeding quota in complex, consultative sales cycles. - Experience selling to large enterprises with deal sizes ranging from six to seven figures. - Strong ability to engage and influence C-suite and senior leadership stakeholders. - Excellent communication, presentation, and negotiation skills. - Deep understanding of enterprise procurement processes and decision-making cycles. - Self-motivated, results-oriented, and capable of thriving in a fast-paced environment. - Familiarity with AI/ML technologies or enterprise software solutions is a strong plus. Benefits - Competitive salary and benefits package. - Opportunity to work with a cutting-edge technology company. - Collaborative and supportive team environment. - Opportunity for professional growth and development. - Fully remote workforce

Role Description As a Senior Product Manager at Reflex AI, you will play a key role in shaping the products that power the next phase of growth for the company. In this role, you'll be responsible for leading the development of products end-to-end, from conception through development and rollout. If you're excited to have a lot of ownership while remaining in the details day to day, this might be a great fit for you. - Be responsible for every aspect of our products, from concept to go-to-market and post launch. - Understand markets, competition, and user needs and translate those into insights about what problems we should be solving and why. - Collect and analyze feedback from customers, stakeholders, and beyond and work with engineering, AI/ML, and design partners to craft and deliver products that solve customer problems and delight users. - Prioritize ruthlessly by understanding and communicating the costs and benefits of each choice. - Deliver solutions that are aligned with our values of Security, Customer impact, Long-term mindset, Innovation, and Inclusion. Qualifications - You have at least 5 years of experience building beloved consumer products and/or taken those same sensibilities to build B2B software that users love and can’t imagine living without. - You have built and launched AI-powered products (if not in your day job, as a side project, you’ve built something functional to solve a problem you’ve encountered). - You love to go deep with users and customers to truly understand their needs and motivations, spoken and unspoken – and you can turn incomplete or ambiguous inputs into solid action plans. - You’re a strategic and principled thinker who knows when to leverage data to inform decisions and when to follow your instincts about the best way to solve a problem. - You are technical enough to ask engineers good questions about architecture and product decisions alike. - You are relentlessly curious — you love to untangle knotty problems, learn new businesses, and play with new technology to see how it works. - You have an ownership mentality — you run towards fires, roll up your sleeves to pitch in where it’s needed, and leave the products and teams you touch better than you found them. - You communicate with empathy, rigor, and precision. - You’re extremely kind and extremely competitive — you’re ambitious and love to win, but you know that doesn’t matter if you’re not first and foremost a good person to those around you. - You’re excited about how AI can help people lean into their humanity. Benefits - Some of the most rewarding work you will ever do, solving real problems and helping people to be the best versions of themselves. - Working alongside a team that is exceptionally smart and ambitious, but also humble and kind. - Flexibility to work remotely from anywhere in the United States. - Generous retirement, equity, healthcare, and PTO policies.

Role Description As Principal Product Designer, you'll be embedded with a product pod as a hands-on IC, owning design execution on complex and ambiguous challenges. You'll be a craft anchor and vision-holder for the team, raising the bar on how we design, how we think about design, and what we're capable of building. This is a role for a great designer who is also a great leader. This isn't a role for someone who needs structure handed to them. It's for someone who creates it. What you’ll do - Help define the vision for where our product is going, not just refine where it is — and bring the team along with you - Own the design direction for your pod, end-to-end — from early exploration through implementation and post-launch iteration - Partner deeply with PM and engineering to shape product direction, not just execute on it - Raise the craft bar across the design team through mentorship, critique, principled feedback, and modeling what great looks like - Navigate complex, ambiguous problems and bring clarity where there isn't any - Help build the design culture, systems, and standards that will support a growing team Qualifications - You are a master of your craft — you have strong convictions about what good design looks like, the taste to back them up, and the ability to articulate them persuasively to others - You think in systems and vision: you can hold the big picture and the pixel simultaneously, and you're energized by imagining what a product could become — not just refining what it already is - Whether you've worked on consumer products or B2B, you design with the fluency and care of the best consumer apps. You've designed products that people love and use because they want to, not because they're required to. - You're a strong player/coach: You want to be deeply hands-on as an IC — full ownership, getting your hands dirty — and you naturally make the designers around you better in the process. You're a natural leader, whether or not you're managing a team. - You thrive in ambiguity — you don't wait for problems to get clear before you start making them clearer - You're motivated by impact and velocity: you move fast, push for quality, and get restless when momentum slows down for the wrong reasons - You can't stop thinking about what would make the product better — in the shower, on a walk, first thing in the morning — and you can't wait to get to your desk to try something - You communicate your design decisions with clarity and conviction, and you know how to bring stakeholders along without losing your POV - You have a clear sense of what AI actually makes possible in products — not just as a feature layer, but as a shift in what experiences can exist — and that perspective shapes how you think about what to build - You experiment actively with AI-powered tools and workflows in your own design practice. Not because someone put it on a list — because you can't help yourself. Benefits - Some of the most rewarding work you will ever do, solving real problems and helping people be the best versions of themselves - Working alongside a team that is exceptionally smart and ambitious, but also humble and kind - Flexibility to work remotely from anywhere in the United States - Generous retirement, equity, healthcare, and PTO policies

Reports to: Head of Product Location: Remote in the US, Alaska, or Hawaii Hours: Full-time Compensation: $150,000 to $175,000 + Equity + Benefits + 401(k) Match About ReflexAI At ReflexAI, we are building the operating system for conversation performance. We believe that people will always be at the center of high-stakes conversations, and our mission is to ensure they enter those conversations with confidence and deliver an exceptional experience every time. Our platform combines hyper-realistic AI-powered training simulations with intelligent QA to support frontline teams in mission-critical conversations. Our tools work in 25 languages, are endlessly customizable to meet each business's unique needs, and are used by customers ranging from crisis support call centers to healthcare organizations to customer service teams to sales teams negotiating big deals — any organization where empathy, quality, and excellence matter in every interaction. About this role We're hiring a Senior Growth Marketing Manager to own our demand generation engine: paid, organic, and outbound. You will drive measurable pipeline as our primary north star and be held to pipeline outcomes, not activity metrics. This is a true senior IC role. You'll report directly to the Head of Marketing, work closely with sales, and manage a set of external agencies and vendors. You'll have ownership, budget, and the latitude to build and test. This is a role for someone who thrives with accountability, moves fast, and builds trust through results. What you’ll do - Own and optimize LinkedIn Ads, Google Ads, and retargeting campaigns end-to-end - Manage day-to-day campaign operations: targeting, creative testing, bidding, budget pacing - Manage our LinkedIn agency relationship; evaluate performance and evolve the partnership as needed - Execute against our SEO roadmap — content briefs, on-page optimization, reporting - Own keyword strategy, search console monitoring, and rank tracking via Ahrefs - Partner with our freelance writer and website agency (Together Agency) to ship content and landing pages on a regular cadence - Build and optimize outbound sequences and nurture programs in HubSpot - Use Clay for prospecting, enrichment, and personalization at scale - RevOps alignment, attribution, and funnel integrity - Help build our ABM motion from the ground up: target account selection, tiered engagement, and coordinating with sales on account-level signals - Build and maintain pipeline reporting dashboards that connect marketing activity to revenue - Run weekly tests: landing pages, ad creative, email subject lines, CTAs - Own GA4, Search Console, and HubSpot reporting; synthesize into clear weekly signals - Manage day-to-day relationships with paid media, SEO, web, and HubSpot vendors - Hold vendors accountable to pipeline metrics, not just deliverables Requirements for a great fit - 5–7+ years in B2B SaaS marketing, with at least 3 years owning demand generation directly - Demonstrated track record of building pipeline, not just generating MQLs - Experience running paid media autonomously, not just managing an agency - Hands-on experience with outbound tools, email sequencing, and HubSpot - Familiarity with ABM principles and account-based tactics. - Fast executor who ships and iterates. You don't wait for perfect - Comfortable in ambiguity; you build structure where it's needed without asking for it - Sharp analytical thinker who can translate data into clear decisions - Confident managing vendors without micromanaging - Collaborative but opinionated: you have a point of view and defend it - Experience with LinkedIn Campaign Manager, Google Ads, HubSpot, Clay, Google Analytics 4, Google Search Console, Ahrefs, Claude, Zapier a plus - AI Fluency (Required) You must be actively using AI in your day-to-day marketing workflows — not experimenting casually, but embedding it into how you write, research, analyze, and operate. In your application or interview, we'll ask you to walk us through specific examples of how AI has changed how you work. What we offer - Some of the most rewarding work you will ever do, solving real problems and helping people be the best versions of themselves - Working alongside a team that is exceptionally smart and ambitious, but also humble and kind - Flexibility to work remotely from anywhere in the United States - Generous retirement, equity, healthcare, and PTO policies