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Railbookers Group

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Account Executive

Account ExecutiveSalesFull TimeRemoteMid LevelTeam 201-500Since 1972H1B No SponsorCompany SiteLinkedIn

Location

Singapore

Posted

16 hours ago

Salary

0

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Account Executive

Railbookers Group

• Convert inbound calls, emails, and web inquiries into bookings, and conduct timely outbound follow-up to nurture leads, close sales, and drive repeat business. • Qualify customer needs by understanding travel goals, preferences, and budgets to design compelling, customized rail holiday itineraries. • Present pricing, upsell opportunities, and limited-time promotions to maximize revenue. • Provide exceptional support for existing reservations, including itinerary changes, cancellations, special requests, and in-travel assistance, ensuring accuracy and adherence to company policies. • Troubleshoot and resolve a variety of service issues (e.g., booking discrepancies, ticketing, payment concerns) with empathy and professionalism, aiming for first-contact resolution. • Proactively communicate potential itinerary changes or disruptions and offer suitable alternatives. • Collaborate effectively with internal teams and external partners to ensure seamless booking, travel, and resolution processes. • Process payments, manage billing inquiries, and issue refunds accurately. • Accurately document all customer interactions, sales activities, and updates in the CRM system. • Maintain expert knowledge of products, train routes, destinations, and amenities through ongoing training and engagement in team performance initiatives. • Consistently meet or exceed sales, service, and performance targets. • Identify opportunities to enhance the guest experience and share feedback for continuous improvement. • Demonstrate strong organizational skills, adaptability, and a positive, team-oriented mindset in a fast-paced, evolving environment.

Job Requirements

  • Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably within the travel, hospitality, or transportation industries.
  • Exceptional verbal and written communication skills with a clear, concise, and professional telephone manner.
  • Proficiency in English is required; fluency in a second Asian language is highly desirable.
  • Strong active listening skills and the ability to empathize with customer needs.
  • Proven problem-solving abilities and a resourceful mindset to find effective solutions.
  • Excellent organizational skills and attention to detail, especially when managing multiple tasks and complex itineraries.
  • Proficiency with CRM software and Microsoft Office Suite (Outlook, Word, Excel).
  • Ability to work independently as well as collaboratively in a team-oriented, remote environment.
  • Comfortable working in a fast-paced and dynamic environment, adapting to changing priorities.
  • A genuine passion for travel and a desire to create unforgettable experiences for guests.
  • Flexibility to work varied shifts, which may include evenings, weekends, and holidays, as required by business needs.
  • High school diploma or equivalent required; Bachelor's degree or relevant certifications in Hospitality or Travel are a plus.

Benefits

  • Flexible work arrangements
  • Professional development
  • Employee discounts
  • Paid time off

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