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Travel Consultant, Account Executive – Domestic, North America
Location
United States
Posted
16 hours ago
Salary
0
Seniority
Mid Level
Job Description
Travel Consultant, Account Executive – Domestic, North America
Railbookers Group
• Convert inbound calls, emails, and web inquiries into bookings for Amtrak Vacations, with a strong B2C focus; includes timely outbound follow-up calls to nurture leads and close sales. • Qualify leads by understanding travel goals, preferences, and budgets to design compelling, customized itineraries. • Confidently present pricing, upsell opportunities, and limited-time promotions to maximize revenue and close sales. • Consistently meet or exceed sales targets, conversion rates, and other key performance metrics. • Foster strong relationships with customers and travel advisors to drive repeat business and referrals. • Collaborate cross-functionally with internal teams to ensure seamless communication and accuracy for every booking and quote. • Maintain expert knowledge of rail routes, destinations, and packages to position offerings effectively. • Accurately track leads and sales in CRM systems and follow established processes for a seamless booking experience. • Stay sharp with ongoing product training, sales coaching, and active participation in team performance initiatives. • Demonstrate strong organizational skills to manage daily tasks and sales opportunities efficiently and consistently. • Remain adaptable and open to change in a fast-paced, growing organization, with a mindset that embraces new challenges and opportunities.
Job Requirements
- Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably within the travel, hospitality, or transportation industries.
- Exceptional verbal and written communication skills with a clear, concise, and professional telephone manner.
- Strong active listening skills and the ability to empathize with customer needs.
- Proven problem-solving abilities and a resourceful mindset to find effective solutions.
- Excellent organizational skills and attention to detail, especially when managing multiple tasks and complex itineraries.
- Proficiency with CRM software and Microsoft Office Suite (Outlook, Word, Excel).
- Ability to work independently as well as collaboratively in a team-oriented, remote environment.
- Comfortable working in a fast-paced and dynamic environment, adapting to changing priorities.
- A genuine passion for travel and a desire to create unforgettable experiences for guests.
- Flexibility to work varied shifts, which may include evenings, weekends, and holidays, as required by business needs.
- High school diploma or equivalent required; Bachelor's degree or relevant certifications in Hospitality or Travel are a plus.
Benefits
- Work from Home
- Generous PTO Package
- Bonus and Incentive Plans
- Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna)
- Employee Assistance Program
- Short-term/Long Term disability Plan
- Employer sponsored Life Insurance
- Employer-Matched 401(k)
- Familiarization Trips (Get paid to experience our vacations!)
- Employee and Family/Friend Travel Discounts
- Corporate Discounts through Working Advantage
- Employee Referral Bonus
- Cross-Departmental and Advanced Training Opportunities
- Anniversary, Birthday, and Recognition Perks
- Years of Service Awards
- Annual Reimbursements for Home Office (office expenses, phone, internet)
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