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Product Build Coordinator
Location
United States
Posted
13 hours ago
Salary
0
Seniority
Mid Level
Job Description
Product Build Coordinator
Railbookers Group
• Manage all aspects of building all components (hotel, activities, train, cruise, etc.) of the travel products in the operational/booking systems. • Demonstrate strong project management and organizational skills, multitasking ability, and work effectively with internal stakeholders across functions. • Load all contract details including room types, rates, inventory, and taxes with a high degree of accuracy. • Update the system in a timely manner when rate and/or terms change. • Accurately input all service types of inventories and maintain inventory reductions provided by suppliers. • Identify and resolve potential impact to existing bookings. • Complete pricing application based on current business practices. • Proof for accuracy of both inputs and outputs. • Meet all Key Performance Indicators (KPI) for each task. • Update all systems and internal communications related to vendor changes and passenger requests. • Handle product build inquiries that come into the help desk/chats. • Regularly maintain department documentation to ensure updated processes are incorporated. • Work closely with Systems and Innovations teams to enhance booking system. • Build productive and stable working relationships with internal functional team and cross-functional teams, with some support and supervision from senior team members. • Work on problems of moderate scope where analysis of situations or data may be required. • Exercise judgment within the scope of role or defined procedures to determine appropriate action. • Provide suggestions for improvements in content processes. • Proactive checks on products, services, travel documents, websites, and other areas where content is delivered. • Perform all other duties as assigned.
Job Requirements
- Bachelor's degree preferred.
- Minimum of 2+ years of relevant experience.
- Must be comfortable communicating with internal and external customers and vendors through various means of communication including phone calls.
- Well-organized and extremely detail-oriented.
- Proven ability to establish and meet deadlines.
- Ability to multi-task on multiple projects at once.
- Analytical skills and strategic thinking.
- Experience working with databases and systems.
- Proactive approach to improving processes and tasks.
- Computer proficiency in Microsoft Office.
Benefits
- Work from Home
- Generous PTO Package
- Bonus and Incentive Plans
- Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna)
- Employee Assistance Program
- Short-term/Long Term disability Plan
- Employer sponsored Life Insurance
- Employer-Matched 401(k)
- Familiarization Trips (Get paid to experience our vacations!)
- Employee and Family/Friend Travel Discounts
- Corporate Discounts through Working Advantage
- Employee Referral Bonus
- Cross-Departmental and Advanced Training Opportunities
- Anniversary, Birthday, and Recognition Perks
- Years of Service Awards
- Annual Reimbursements for Home Office (office expenses, phone, internet)
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