Qualio

• Manage a portfolio of onboarding projects, ensuring that projects are consistently delivered on time and with quality • Partner with customers to understand their business requirements and objectives, and help design solutions and onboarding plans to achieve these objectives • Effectively manage all project communications, both internally and externally with customers • Educate and enable customers on Qualio products and best practices • Identify and track project risks and issues, and coordinate with internal resources to ensure timely resolution • Partner with Sales and CSMs to ensure smooth hand-offs throughout the customer journey, and with the Product team to ensure effective feedback loops for customer requirements • Maintain excellent relationships with Product Management and Development, ensuring all work is customer-focused.

Role Description We’re looking for a senior product engineering leader to help us grow and inspire high-caliber engineering teams of customer-focused engineers, using technology to enable our growing business. This leader will work with their teams to iteratively build a reliable technology stack using industry best practices, ensuring the architecture is flexible and scalable. You’ll be responsible for consistently delivering meaningful features, applications, and technology solutions that solve business problems. You’ll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. This is a strategic role that requires a strong partnership with other functions across the company. - Build, develop, and manage a world-class engineering team, inspiring them by effectively communicating and engaging the team members in the company strategy. - Execute on product strategy to deliver high-quality products. - Help develop standards and procedures to ensure quality expectations are met and maintained. - Partner with other leaders across the company to translate technology capabilities into strategic business decisions and product opportunities. - Help drive accountability and metrics ownership to translate strategy into results. - Analyse product data and work across teams to identify customer needs and product opportunities. - Understand and collaborate with the product team on product lifecycle from concept to execution. - Work with customers directly to solve issues and bring forward product ideas to the greater team. Qualifications - Experience in B2B SaaS companies with a proven track record of building applications and technology that delight and engage customers and foster growth. - 4+ years of engineering management experience in high-growth engineering organizations. - Proven experience building, growing, retaining, and inspiring a world-class team of customer-focused technologists. - Engineering and leadership expertise in the areas of tooling, specifications, product maintenance, and software products. - Exposure to building large-scale technology and applications that are reliable, scalable, secure, and highly performant using industry best practices. - Strong engineer with excellent customer and product focus. - Experience working with Cloud platforms e.g. AWS, GCP, Azure. - Experience working with and an advocate for A.I. tools (Claude code, Cursor, WindSurf etc.). - Excellent oral and written communication skills with the ability to present ideas and project status clearly, concisely, and accurately to a broad audience. Benefits - Competitive salary. - Flexible holidays. - Unlimited Time Off. - Professional development stipend. - Working space allowance / home office budget. - Opportunity to make a difference through helping life-saving products to get to market. A note to candidates Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

Role Description As a Solutions Consultant, you’ll be a key player in driving the adoption of Qualio by supporting the pre-sales engagements with our prospective and existing customers in Life Sciences. Drawing on your hands-on experience in the life sciences industry and leveraging AI, you will work closely with prospects and existing customers to demonstrate how Qualio’s agentic platform can simplify and strengthen their processes, creating tangible business outcomes and helping them see the real-world impact of modernising their compliance and quality tech stack. You will also be key to training our Sales and Customer Success teams about the industry and our product. As a Solutions Consultant, you will: - Develop a deep understanding of customer workflows and articulate how Qualio's AI solution can fundamentally transform how they operate. - Champion Qualio's agentic compliance solutions through compelling, tailored demonstrations that reinforce Qualio's position as the “go-to” Governance, Risk and Compliance (GRC) platform for life sciences organisations. - Become an in-house expert on Qualio's product, staying current on releases and new features to ensure your knowledge is always at the cutting edge. - Act as a key subject matter expert, enabling Sales and Customer Success colleagues through periodic training sessions and one-to-one coaching. - Couple your industry expertise, product knowledge and AI-first mentality with strong sales acumen to identify key value drivers and accurately define the right solution and optimal sales strategy for each opportunity. - Support the evaluation and pursuit of new business opportunities, contributing your expertise to help secure successful outcomes for prospective clients. - Own and confidently deliver value-driven presentations, product demonstrations and discovery sessions tailored to each customer's needs. - Bring genuine peer-level credibility to every customer conversation- not just product knowledge, but real-world understanding of the challenges life sciences companies face. - Engage confidently with decision-makers at all levels, translating complex technical and regulatory concepts into clear, compelling narratives that inspire buyer confidence. - Leverage your curiosity and listening skills to uncover customer needs and offer a unique perspective that drives purchasing decisions or deeper utilisation of Qualio's products and services. Collaboration with Other Teams: - Work in close partnership with Account Executives and Customer Success Managers, providing the technical depth and industry credibility that accelerates deals and strengthens customer relationships. - Participate in deal reviews, contributing your expertise to shape strategy and improve win rates. - Train and enable Sales and Customer success colleagues on industry trends, regulatory context, and Qualio's agentic solutions, helping to raise the bar across the go-to-market team. - Serve as the critical bridge between customers and Qualio's Product and Engineering teams, translating prospect frustrations, functionality gaps, and feature requests into clear, actionable feedback that informs the product roadmap. - Contribute as a subject matter expert on RFP/RFI responses, ensuring prospects receive accurate, compelling, and tailored information. Qualifications - 3+ years of experience in a SaaS/AI-native pre-sales and/or Quality Management role within life sciences (pharma and/or medical devices), or in a capacity directly supporting clients in these industries. - A solid grounding in GxP frameworks, 21 CFR Part 11, 21 CFR Part 820, Computer Software Assurance (CSA), ISO 9001, and/or ISO 13485; experience in pharmaceutical or medical device quality and compliance is strongly preferred. - Hands-on familiarity with AI- whether gained through working at a company that has embedded AI into its products or workflows, or through building your own AI-powered tools to work smarter and more efficiently. - Ability to distill complex technical and regulatory concepts into clear, polished presentations and responses, tailored to any audience- from technical teams to C-suite executives. - Proven experience engaging and presenting to C-level stakeholders, with the confidence and presence to hold the room in high-stakes conversations. - Strong ability to manage multiple projects and stakeholders concurrently, without losing attention to detail or quality of output. - Comfortable with ambiguity and able to adapt quickly to shifting priorities and evolving market conditions. Benefits - Competitive salary - Flexible holidays - Unlimited Time Off - Professional development stipend - Working space allowance / home office budget - Opportunity to make a difference through helping life-saving products to get to market A note to candidates: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

Title: Senior Customer Success Manager (West Coast only) Location: North America You will work with our customers to uncover and understand their goals, align on business objectives, and be responsible for implementing account plans to grow and secure your portfolio. You will wear numerous hats daily while prioritizing the retention and expansion of our customers to ensure mutual success. Your day-to-day is a mix of proactive and reactive work. The proactive work includes running customer meetings, handling renewals, up-sells, and some project management. The reactive will consist of support and general account management duties. What will I be doing? - Maintain a revenue base by managing retaining and expanding a book of business - Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate - Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage - Collaborate with Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base What skills do I need? - 5+ years of Customer Success in a B2B SaaS company - Proven expertise in driving account expansion in large accounts - Experience in building multi-threaded relationships in assigned customer accounts - Demonstrated experience as a trusted advisor to customers - Great communication skills across multiple mediums (video conference, phone, email) - Experience in customer success planning - Experience with Salesforce.com, CSP (Customer Success Platform), GSuite (or similar softwares) - Exceptional organizational and time management skills - The ability to thrive in a remote, fast-paced environment Benefits - Competitive salary - Matching 401k - Medical, Dental, and Vision Benefits - Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance - Unlimited PTO policy - Company allowance for home office supplies - 12 weeks paid parental leave - Opportunity to make a difference through helping life-saving products get to market

Role Description As a Solutions Consultant, you’ll be a key player in driving the adoption of Qualio by supporting the pre-sales engagements with our prospective and existing customers in Life Sciences. Drawing on your hands-on experience in the life sciences industry and leveraging AI, you will work closely with prospects and existing customers to demonstrate how Qualio’s agentic platform can simplify and strengthen their processes, creating tangible business outcomes and helping them see the real-world impact of modernising their compliance and quality tech stack. You will also be key to training our Sales and Customer Success teams about the industry and our product. - Develop a deep understanding of customer workflows and articulate how Qualio's AI solution can fundamentally transform how they operate. - Champion Qualio's agentic compliance solutions through compelling, tailored demonstrations that reinforce Qualio's position as the “go-to” Governance, Risk and Compliance (GRC) platform for life sciences organisations. - Become an in-house expert on Qualio's product, staying current on releases and new features to ensure your knowledge is always at the cutting edge. - Act as a key subject matter expert, enabling Sales and Customer Success colleagues through periodic training sessions and one-to-one coaching. - Couple your industry expertise, product knowledge and AI-first mentality with strong sales acumen to identify key value drivers and accurately define the right solution and optimal sales strategy for each opportunity. - Support the evaluation and pursuit of new business opportunities, contributing your expertise to help secure successful outcomes for prospective clients. - Own and confidently deliver value-driven presentations, product demonstrations and discovery sessions tailored to each customer's needs. - Bring genuine peer-level credibility to every customer conversation- not just product knowledge, but real-world understanding of the challenges life sciences companies face. - Engage confidently with decision-makers at all levels, translating complex technical and regulatory concepts into clear, compelling narratives that inspire buyer confidence. - Leverage your curiosity and listening skills to uncover customer needs and offer a unique perspective that drives purchasing decisions or deeper utilisation of Qualio's products and services. Collaboration with Other Teams - Work in close partnership with Account Executives and Customer Success Managers, providing the technical depth and industry credibility that accelerates deals and strengthens customer relationships. - Participate in deal reviews, contributing your expertise to shape strategy and improve win rates. - Train and enable Sales and Customer success colleagues on industry trends, regulatory context, and Qualio's agentic solutions, helping to raise the bar across the go-to-market team. - Serve as the critical bridge between customers and Qualio's Product and Engineering teams, translating prospect frustrations, functionality gaps, and feature requests into clear, actionable feedback that informs the product roadmap. - Contribute as a subject matter expert on RFP/RFI responses, ensuring prospects receive accurate, compelling, and tailored information. Qualifications - 3+ years of experience in a SaaS/AI-native pre-sales and/or Quality Management role within life sciences (pharma), or in a capacity directly supporting clients in these industries. - A solid grounding in GxP frameworks, 21 CFR Part 11, Computer Software Assurance (CSA), and ISO 9001; pharmaceutical industry experience is strongly preferred, complementing our existing medical device coverage. - Hands-on familiarity with AI- whether gained through working at a company that has embedded AI into its products or workflows, or through building your own AI-powered tools to work smarter and more efficiently. - Ability to distill complex technical and regulatory concepts into clear, polished presentations and responses, tailored to any audience- from technical teams to C-suite executives. - Proven experience engaging and presenting to C-level stakeholders, with the confidence and presence to hold the room in high-stakes conversations. - Strong ability to manage multiple projects and stakeholders concurrently, without losing attention to detail or quality of output. - Comfortable with ambiguity and able to adapt quickly to shifting priorities and evolving market conditions. Benefits - Competitive salary - Matching 401k - Medical, Dental, and Vision Benefits - Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance - Unlimited PTO policy - Company allowance for home office supplies - 12 weeks paid parental leave - Opportunity to make a difference through helping life-saving products get to market A note to candidates: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

• Own the full sales cycle for our largest, most complex new business opportunities, from discovery through demo, proposal, procurement, security review, and close • Build and execute strategic account plans that map stakeholders, decision criteria, and risks across multi-threaded buying committees • Partner with marketing, BDR, and product to drive pipeline into target accounts and shape the enterprise go-to-market motion as it's being built • Develop and leverage deep expertise in our industry, regulatory landscape, and competitors so you can position value credibly to senior quality, regulatory, and operational leaders • Provide accurate forecasts and clear pipeline visibility across longer sales cycles, with rigorous opportunity hygiene in Salesforce • Work cross-functionally with solutions engineering, customer success, legal, and security to deliver a best-in-class experience through procurement and onboarding • Feed insights back into product, marketing, and leadership to help us iterate on positioning, packaging, and enablement for this segment

Role Description As an Account Executive, you are a key member of the team leading the growth of our business. We’re building a world-class sales organization, and the road ahead is very exciting. If you're a self-starter with a consultative approach to selling, have a history of exceeding expectations, cultivating great customer relationships across all levels, and are naturally curious to discover pain and position value, this job is for you. - You are passionate about driving company growth from new customer acquisition. - You have a consistent track record of exceeding quota and a consultative, value-based approach to selling. - You will be required to navigate and identify an organization's key decision-making criteria and buying process in order to effectively pitch and close key partners and decision makers. - Drive a high volume of sales while educating customers on how Qualio can help them succeed. - Command the full sales cycle including discovery, demo, proposal/commercials, and close through clear communication, expectation setting, and driving next steps. - Develop an in-depth understanding of our industry, customers, and the competitive landscape to effectively position value for our customers. - Identify and navigate customer buying processes within customer organizations. - Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively managing the pipeline of opportunities and weekly sales forecasts. - Work cross-functionally to effectively deliver a best-in-class customer experience and optimize the sales process. Qualifications - 3+ years of SaaS sales experience with 2+ years of experience in a closing sales role. - Experience with Salesforce and other sales tools to efficiently manage a high volume pipeline and fast sales cycle. - Proven sales success selling to the C-Level and other strategic stakeholders in MidMarket space. - You are an exceptional written and spoken communicator. - Intellectually curious and strong active listening skills. - Enthusiastic about learning and growing in this space. - Highly motivated and goal-driven with a proven track record of exceeding quota. - Aptitude towards data and applying insights from data to your sales book and quota achievement. Requirements - Background in healthcare, life sciences, or regulated industries. - History of consistently improving productivity metrics and sales performance. Benefits - Competitive salary. - Matching 401k. - Medical, Dental, and Vision Benefits. - Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance. - Unlimited PTO policy. - Company allowance for home office supplies. - 12 weeks paid parental leave. - Opportunity to make a difference through helping life-saving products get to market. Company Description Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots. Our platform enables audit readiness in weeks through multi-standard automated gap analysis and evidence reuse across ISO and FDA requirements. Qualio is ISO 27001, ISO 9001, and ISO 27701 certified, reflecting our commitment to security, quality, and privacy. The Qualio team is all-remote, and currently distributed across North America, Europe, and Australia.

Role Description The Director of Demand Generation owns the engine that drives pipeline coverage for the revenue organization. This role involves: - Managing a team to build and run a full-funnel demand engine with AI at its core. - Designing programs that cover all three sales motions: net new platform, installed base expansion, and enterprise. - Partnering with the BDR team to drive outbound pipeline quality. - Running structured experiments and building a learning culture. - Owning channel strategy and budget allocation. - Building and maintaining attribution infrastructure. - Modeling AI adoption for the broader team. Qualifications - Pipeline ownership track record. - AI-first operating mindset. - B2B SaaS background with life sciences advantage. - Team building track record. - Deep fluency with modern demand gen tooling. - Experimentation discipline. - Funnel analytics fluency. - Cross-functional credibility. - Remote-first work habits. Requirements - Minimum of 3 to 5 years of demand generation experience in B2B SaaS. - Direct experience in life sciences, compliance, or regulatory tech is a meaningful advantage. Benefits - Competitive salary - Matching 401k - Medical, Dental, and Vision Benefits - Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance - Unlimited PTO policy - Company allowance for home office supplies - 12 weeks paid parental leave - Opportunity to make a difference through helping life-saving products get to market A note to candidates: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

Role Description As a Senior Talent Partner at Qualio, you’ll be the architect of how we attract, engage, and hire the humans who power our mission. You’ll own full-cycle recruiting across our teams, with reach across the US, EU, and beyond, and play an active role in shaping how Qualio builds talent for FY27 and beyond. This is a role for someone who sees recruiting as a discipline, not a function. You’ll build strategy, run JEDI-informed sourcing campaigns, leverage AI tools to stay ahead of the market, and show up as a true business partner to hiring managers who need more than a recruiter; they need a talent advisor. You’ll work async-first in a globally distributed environment where your communication and judgment matter more than your proximity to anyone’s timezone. If you’re genuinely excited about building modern recruiting practices from the ground up, this role has serious room to grow. You'll be joining a People Ops team of four, including a recruiter you'll work in close tandem with. This isn't a solo function; it's a real partnership. Qualifications - 5+ years of full-cycle recruiting experience with meaningful depth across functions, ideally in high-growth SaaS or deep tech environments. - Demonstrated experience recruiting across global markets (US and EU required). - Genuine fluency with AI-powered recruiting tools. - Experience building and executing JEDI-informed sourcing strategies and diverse candidate slates. - Strong proficiency with modern ATS systems; Greenhouse experience is a strong plus. - Ability to build trusted, candid relationships with hiring managers. - Comfort with data: you track what matters, spot trends, and use numbers to influence decisions. - A bias for documentation, async communication, and proactive stakeholder management. - Experience attending or presenting at industry conferences or talent communities. - A genuine curiosity about the intersection of technology and talent. Requirements - Own full-cycle recruiting for senior and leadership roles [Director and above] across functions in the US and EU. - Conduct thoughtful, sophisticated candidate interviews grounded in work psychology. - Design and own a proactive recruiting strategy that balances short-term hiring velocity with long-term pipeline health. - Partner with Finance and People Ops on headcount planning. - Lead Qualio’s JEDI sourcing campaigns. - Design and own recruiting processes for complex, multi-stakeholder searches. - Actively drive employer branding campaigns in partnership with Marketing and People Ops. - Manage external recruiting agencies when we partner on a search. - Build and maintain compensation benchmarking tools. - Embrace and champion AI-powered recruiting tools. - Contribute to onboarding activities in partnership with People Ops. - Maintain rigorous Greenhouse hygiene. Benefits - Competitive salary - Matching 401k - Medical, Dental, and Vision Benefits - Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance - Flexible PTO policy - Company allowance for home office supplies - 12 weeks paid parental leave - Opportunity to make a difference through helping life-saving products get to market A note to candidates: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

About Us Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots. Our platform enables audit readiness in weeks through multi-standard automated gap analysis and evidence reuse across ISO and FDA requirements. Qualio is ISO 27001, ISO 9001, and ISO 27701 certified, reflecting our commitment to security, quality, and privacy. The Qualio team is all-remote, and currently distributed across North America, Europe and Australia. What’s the opportunity? Qualio is seeking a strategic Chief of Staff to partner directly with our Founder CEO and give him the leverage to focus on what matters most, thinking long-term and being the external face of the company. Right now, too many tasks either land on the CEO's desk or don't get done at all, which creates surprises that slow us down. As Chief of Staff, you'll be his thought partner and force multiplier, turning ambiguous priorities into clear execution plans and making sure nothing falls through the cracks. You'll build the frameworks and systems that help our leadership team move faster, decide better, and stay aligned. You’ll uplevel how we operate, especially around cross-functional work, communication, and coordination. What will I be doing? Core responsibilities - Company operating systems - Core weekly, quarterly/annual operating cadences. Includes meeting materials and pre-meetings with participants, as needed, to ensure preparedness and surface issues early. - Design and optimize key operating systems, including both sources of truth (such as scorecards and reporting packs) and leadership rituals (e.g., QBRs, quarterly meetups). - Track follow-through to avoid surprises on missed commitments - Improve async written collaboration and decision-making practices to reduce cycle time, and improve organizational memory. - Strategic project management - Facilitate decisions and drive work to meet objectives successfully. - Own special projects, e.g., overhauling company metrics - CEO leverage - Internal and investor communications, such as company updates, board updates, and all-hands meetings. - Represent CEO in meetings and decisions with delegated authority when appropriate. - CEO time allocation and priorities What skills do I need? Core Competencies - Intellectual horsepower: You quickly grasp complex concepts, synthesize information across domains, and create actionable frameworks that make ambiguous problems solvable - Executive-level communication: You write and speak with clarity and confidence to diverse audiences—from investors to individual contributors—and can represent the CEO's perspective authentically - Integrator mentality: You translate decisions into cross-functional action, connect people with resources, give direct feedback when needed, and ensure alignment without becoming a bottleneck - Systems thinking: You see the big picture, understand how initiatives connect, and ensure we're building for the future—not just solving for today - Execution discipline: You drive projects to completion without constant oversight, track commitments relentlessly, and never let things fall through the cracks - Adaptability: You're comfortable with rapid pivots in priorities and can lead through change as the business evolves Core values - Drive Impact: Prioritizes ruthlessly; kills low-value work; measures success by outcomes not activity. Goes the extra mile, and where needed across the organization to deliver the most impact. Results-focused. - Champion Customers: Understands that internal operations exist to serve customers; keeps external focus. - Stay Curious: Asks good questions before jumping to solutions; seeks feedback on own performance, incorporates new ideas into own and company work - Win Together: Strong team player who credits others, builds SLT up rather than positioning as gatekeeper Benefits - Competitive salary - Matching 401k - Medical, Dental, and Vision Benefits - Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance - Unlimited PTO policy - Company allowance for home office supplies - 12 weeks paid parental leave - Opportunity to make a difference through helping life-saving products get to market A note to candidates: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.