• Help new Xero Payroll customers complete onboarding milestones • Proactively reach out to customers and guide them through setup steps • Track customer progress accurately and identify when additional support is needed • Collaborate with Payroll Specialists and wider payroll team

• Coordinate customer onboarding and installation projects from kickoff through completion. • Schedule installation dates with customers and third-party installation vendors. • Serve as the primary liaison between customers, vendors, and internal teams throughout the onboarding process. • Track project milestones and ensure all required tasks are completed on schedule. • Collect and organize customer documentation and project assets, such as site information and planograms. • Communicate project updates, timelines, and next steps to all stakeholders. • Escalate technical issues to internal engineering teams and coordinate communication until resolution. • Perform remote quality assurance checks after installations to verify successful implementation. • Maintain accurate project documentation and update internal tracking systems. • Identify potential delays or risks and proactively work with stakeholders to keep projects on track.

• Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations. • Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes. • Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs. • Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact. • Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem. • Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations. • Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.

Role Description As an Integrations Specialist, you will be responsible for delivering fast, accurate assistance to brands onboarding onto the LTK Brand Platform, ensuring accuracy with the technical onboarding process. You will be expected to: - Troubleshoot brand issues and answer operational questions. - Support and diagnose semi-technical issues to help clients optimize their technical performance on our network. - Ensure all financial transactions related to onboarding are verified. - Migrate brands to different affiliate networks at the brands’ request. - Collaborate cross-functionally to resolve complex issues. The ideal candidate will have a passion for helping people and be a strong self-starter, possessing: - A strong eye toward detail to ensure that the onboarding process is complete. - Critical thinking skills to find solutions to client issues. - Strong emotional intelligence to manage and serve brands effectively. - A passion for delivering excellent service in a timely manner. - The ability to thrive in a fast-paced environment where accuracy and communication are essential. Qualifications - 1-2 years work experience in client management, SaaS customer support, or digital/affiliate marketing. - Experience communicating technical concepts to non-technical audiences. - Exceptional attention to detail. - Ability to work both independently and collaboratively. - Strong verbal and written communication skills. - Excellent organizational and analytical skills with strong technical acumen and time management skills. - Experience working with Affiliate Networks. - Comfortable with spreadsheets, management tools, and reporting. - Empathetic and solution-oriented. - Adept at finding creative solutions to technical and non-technical problems. - Experience working within defined SLAs. - Basic understanding of digital marketing technologies, social media, and influencer marketing. - Comfortable interacting with a diverse group of stakeholders, including brands, agency clients, network partners, and team members. - Experience with Zendesk and Hubspot. Requirements - Manage integrations for new brand partners on the LTK Platform and affiliate network platforms. - Ensure accuracy of onboarding and the technical integration and migration process. - Educate brands and internal teams on workflows and answer questions. - Migrate brands from one affiliate network to another, at their request. - Verify all financial transactions to ensure alignment between LTK systems. - Work in partnership with cross-functional teams to assist in onboarding potential brand partners and lead routing. - Optimize existing client relationships. - Proactively identify opportunities to improve processes, efficiency, and customer satisfaction. - Provide support to team members to increase efficiency and productivity. - Support in monitoring brand commission rates, cookie windows, deactivations, and ensuring programs meet qualification criteria. - Create and maintain internal documentation and knowledge base resources related to workflows. Benefits - The opportunity to be part of the leading global company in creator commerce. - A remote-first, productivity-first environment. - Competitive compensation and benefits package to meet the needs of you and your family. - 401(k) with LTK company matching. - Medical Insurance, Vision Insurance, Dental Insurance. - Paid Maternity Leave and Paid Paternity Leave. - Summer Fridays and Flexible PTO.