PWHL League Office

Role Description The Partnership Sales Operations Lead will support the day-to-day operations of the sales team, ensuring efficient execution across the deal lifecycle. This role will be responsible for managing deal documentation, supporting contract tracking, and assisting with reporting and research. Additional support will include data gathering, deck creation, and limited outreach efforts and account management. This position will focus on improving team efficiency and enabling revenue growth. - Proactively research and identify new league and team partnership categories and prospects. - Analyze and interpret data to uncover insights, and translate findings into clear, compelling narratives that support sales strategy, client presentations, and decision-making. - Develop and customize compelling sales presentations and proposals for clients and agencies. - Support the full sales lifecycle from prospecting through negotiation and execution, ensuring a seamless and professional partner experience. - Partner closely with the Partnership Activation team to ensure all contractual elements are fulfilled at a high level and partner expectations are exceeded. - Collaborate cross-functionally with marketing, content, events, and operations teams to align partnership assets and maximize value delivery. - Support the sales team to be sure they are tracking all sales activity, communications, proposals, and contracts within the PWHL’s CRM system, ensuring data accuracy and reporting consistency. - Provide weekly updates, forecasts, and performance reports to the VP, Partnership Sales and broader sales team. - Represent the PWHL and its teams with professionalism, credibility, and enthusiasm in all internal and external interactions. - Support special projects and strategic initiatives as business needs dictate. - Participate in limited travel, as required. - Perform other related duties as assigned. Qualifications - Minimum of 3 years of sponsorship or partnership management experience within sports, entertainment, or a related industry. - Bachelor’s degree. - Strong working knowledge of Microsoft Office Suite (PowerPoint, Excel, Word, Outlook). - Proven ability to create high-quality sponsorship presentations. - Experience with design tools such as Canva. - Passion for women’s hockey and/or women’s professional sports. - Applicants must be legally authorized to work in their country of residence (United States or Canada) on a full-time basis. The PWHL does not provide visa or work permit sponsorship for this role. Preferred Qualifications - Post-secondary or Master’s degree in Sports Business, Marketing, or a related field. - Experience selling integrated, multi-platform partnerships at the league or team level. Skills & Competencies - Excellent verbal and written communication skills. - Strong analytical skills with the ability to interpret data and extract key insights. - Strong relationship-building and stakeholder-management capabilities. - Strategic, solutions-oriented mindset with the ability to think creatively and develop customized partnership ideas. - Highly organized with strong attention to detail and the ability to manage multiple priorities with minimal supervision. - Commitment to inclusivity, treating all individuals with kindness, understanding, and empathy. - Professional integrity with demonstrated honesty, fairness, and respect. - Commitment to accountability and taking ownership for actions and outcomes. - Strong communication skills with the ability to proactively share information to ensure quality outcomes. - Collaborative approach that prioritizes League and team success. - Creative mindset with the ability to think outside the box. - Ability to meet deadlines in a fast-paced and dynamic environment. - Strong time-management skills. Flexibility & Travel - Flexibility to work evenings, weekends, and occasional travel as required. The Professional Women’s Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class. Background check will be conducted once a successful candidate is identified.

Role Description The PWHL is seeking an experienced Manager, Team Ticket Operations and Enablement to oversee critical ticketing operations across multiple teams while serving as a mentor and technical leader for team ticketing representatives. This role requires deep expertise in Ticketmaster products (Archtics, AccessManager, Account Manager, Group Manager, and Host) combined with strong leadership skills to support, train, and enable ticketing staff leaguewide. You'll lead day-to-day operations including event builds, inventory management, promotional campaigns, and system integrations while ensuring compliance, efficiency, and exceptional service. This position is ideal for a strategic ticketing professional with prior management experience who is passionate about building operational excellence and advancing women's professional sports. Key Duties & Responsibilities - Lead day-to-day ticket operations and strategic decisions for multiple teams, including event builds, venue scaling, season manifests, inventory management, ticket offers, and pre-sales/on-sales. - Manage online ticket systems including Account Manager, Archtics/HOST (TM1) payments, payment plans, invoices/receipts, ticket management, and access control. - Oversee inventory and internal ticket request processes for PWHL games and events in collaboration with internal stakeholders and venue contacts. - Execute and co-lead ticketing integrations and development with licensed technologies (e.g., Salesforce). - Serve as lead mentor for team ticketing representatives, providing training, guidance, and oversight on daily system use and best practices. - Lead promotional offers and campaigns in coordination with marketing and sales teams. - Conduct regular audits of ticketing processes and systems to ensure compliance, accuracy, and operational efficiency. - Build strong relationships with internal and external stakeholders, including venue partners and technology vendors. - Drive continuous improvement initiatives to optimize ticketing operations and user experience. Qualifications - Post-secondary degree required, or equivalent combination of relevant education and professional experience. - 4–6 years of experience in ticketing operations within sports, live entertainment, touring events, or related field. - Strong technical understanding of Ticketmaster systems including Host, Archtics, Access Manager, Group Manager, and Account Manager. - Prior leadership or management experience overseeing ticketing operations or similar function. - Excellent relationship-building and people skills with ability to interact effectively at all organizational levels. - Strong leadership, organizational, and time-management skills. - Service-oriented with excellent oral and written communication skills. - Strategic thinker with proven ability to lead cross-functional teams and manage complex projects. - Flexibility to work evenings, weekends, and occasional travel (United States and Canada) as required. Preferred Qualifications - Passion for women's hockey or women's sports. - Experience with other sports ticketing systems (e.g., Paciolan). - Bilingual capabilities (English/French). - Experience managing ticketing operations for multiple teams or venues simultaneously. Flexibility & Travel Candidate must be able to work remotely with flexibility for evenings and weekends as needed to support ticketing operations and event launches. Occasional travel across the United States and Canada may be required. The Professional Women's Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class. Background check will be conducted once a successful candidate is identified.

Role Description The PWHL is seeking a detail-oriented Ticket Operations Specialist to support leaguewide ticketing functions across all teams and markets. This technical role is critical to executing seamless event builds, maintaining complex Ticketmaster systems, and ensuring accurate ticket operations for one of the fastest-growing professional sports leagues. You'll work closely with team ticketing representatives, venue partners, and internal stakeholders to troubleshoot system issues, optimize processes, and support promotional campaigns. This position is ideal for a ticketing professional with deep Ticketmaster expertise who thrives in a collaborative, fast-paced environment and is passionate about advancing women's professional sports. - Execute advanced ticketing operations including event builds, venue scaling, season manifests, inventory management, ticket offers, and pre-sales/on-sales - Maintain and support Ticketmaster platforms including Archtics, HOST/TM1, Access Manager, Account Manager, payment plans, invoicing, and related workflows - Manage internal ticket requests for games, special events, and league initiatives with accurate fulfillment and tracking - Collaborate with team ticketing reps and venue partners to support day-to-day operations, troubleshoot system issues, and ensure alignment on inventory and access control - Support ticketing technology integrations including CRM platforms (e.g., Salesforce), data syncing, and process optimization - Prepare and validate promotional offer configurations and marketing campaign setups in Ticketmaster systems - Conduct regular system audits to ensure compliance, accuracy, and consistency across all PWHL ticketing operations - Pull and analyze operational reports to support sales, service, and business initiatives - Serve as a knowledgeable resource for internal stakeholders, providing training, documentation, and troubleshooting support Qualifications - Post-secondary degree or diploma, or equivalent combination of education and experience - 3+ years of hands-on experience with Ticketmaster ticketing systems, including Archtics, Host, Access Manager, and Account Manager - Experience in sports, live entertainment, or related ticketing environments - Strong technical aptitude with ability to navigate complex systems and processes - Excellent communication skills with ability to work effectively across teams and departments - Highly organized with exceptional attention to detail and ability to manage multiple tasks simultaneously - Service-oriented mindset with strong analytical and problem-solving skills - Flexibility to work evenings, weekends, and travel across the United States and Canada as required Preferred Qualifications - Passion for women's hockey and/or women's sports - Experience with other ticketing platforms (e.g., Paciolan) - Familiarity with CRM tools such as Salesforce - Bilingual capabilities (English/French) Flexibility & Travel Must be able to work remotely with flexibility for evenings and weekends as needed to support event operations. Occasional travel across the United States and Canada may be required. Company Description The Professional Women's Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class. Background check will be conducted once a successful candidate is identified.