PT Solutions

Role Description The Accounts Receivable Specialist supports PT Solutions by playing a key role in the revenue cycle process, by collecting debts from patients or insurance companies. - Work aged receivables utilizing A/R reports - Review and assess adjudicated claims for timely and proper payment of outstanding balances - Research, correct, and resubmit or reprocess unpaid claims as necessary - Verify validity of account balance by researching, reviewing and ensuring accuracy of payment and adjustment posting - Identify liability with guarantor and transfer balances timely and appropriately - Review and interpret Explanation of Benefits (EOB) for denials and underpayment of codes - Research and resolve denials and underpayments with insurance carriers - Submit carrier appeals and reconsideration requests in a timely manner - Process insurance refund requests as necessary and according to policy and procedure - Meet productivity goals/benchmarks as set and communicated by Billing Manager - Serve as primary customer service representative for payer inquiries/calls and secondary for patient inquiries/calls - Maintain confidentiality of patient information - Work collaboratively with other Coding, Billing, Front desk and departments as needed Qualifications - Ability to type 60 words per minute preferred - Great customer service skills - Strong interpersonal, oral (includes telephone skills) and written communication skills - Good organizational skills and an ability to prioritize to meet deadlines - Complete understanding of medical reimbursement and terminology - Working knowledge of all standard office equipment Requirements - Compensation: $18-23 hourly - (Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position) Benefits - Expanding Access to Quality Care - Industry-leading professional development opportunities - Ongoing evidence-based clinical education - Dedicated mentorship opportunities - APTA-accredited Orthopaedic Residency Program - Opportunity to shape the industry and make a lasting impact

Remote Opportunity Why Join PT Solutions? At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Access Representative, you’ll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model. In this fast-paced, high-impact role, you’ll ensure seamless appointment booking, accurate referral processing, and consistent execution of best-practice workflows. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace four years in a row, including 2025!  What You Will Get In addition to the standard benefit offering, you can expect to receive: - Competitive compensation with ability to earn performance-based incentives - Professional development through strategic internal platforms - Opportunity for career progression with a nationwide physical therapy practice - Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws) - Reimbursement for endurance race entry fees  Your Responsibilities as a Patient Access Representative - Schedule patient appointments across clinics based on provider availability, patient needs, and location. - Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details. - Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information. - Deliver a high-quality, patient-first experience while assisting with questions and providing support. - Accurately document scheduling activity and coordinate with internal teams to resolve issues. - Ensure compliance with HIPAA, insurance workflows, and documentation standards. - Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access. Required Skills & Abilities - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. Qualifications - At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required). - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. Schedule - Full Time, Monday-Friday 8 hour shifts between 8am-7pm CST Compensation Pay Range: $21-23/hr (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position) Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.  Let’s go further together and transform care. Join the #PTSLife today!  To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

Remote Opportunity Why Join PT Solutions? At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Access Representative, you’ll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model. In this fast-paced, high-impact role, you’ll ensure seamless appointment booking, accurate referral processing, and consistent execution of best-practice workflows. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace four years in a row, including 2025!  What You Will Get In addition to the standard benefit offering, you can expect to receive: - Competitive compensation with ability to earn performance-based incentives - Professional development through strategic internal platforms - Opportunity for career progression with a nationwide physical therapy practice - Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws) - Reimbursement for endurance race entry fees  Your Responsibilities as a Patient Access Representative - Schedule patient appointments across clinics based on provider availability, patient needs, and location. - Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details. - Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information. - Deliver a high-quality, patient-first experience while assisting with questions and providing support. - Accurately document scheduling activity and coordinate with internal teams to resolve issues. - Ensure compliance with HIPAA, insurance workflows, and documentation standards. - Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access. Required Skills & Abilities - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. Qualifications - At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required). - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. Schedule - Full Time, Monday-Friday 8 hour shifts between 8am-7pm CST Compensation Pay Range: $21-23/hr (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position) Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.  Let’s go further together and transform care. Join the #PTSLife today!  To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

Remote Opportunity Why Join PT Solutions? At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Access Representative, you’ll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model. In this fast-paced, high-impact role, you’ll ensure seamless appointment booking, accurate referral processing, and consistent execution of best-practice workflows. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace four years in a row, including 2025!  What You Will Get In addition to the standard benefit offering, you can expect to receive: - Competitive compensation with ability to earn performance-based incentives - Professional development through strategic internal platforms - Opportunity for career progression with a nationwide physical therapy practice - Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws) - Reimbursement for endurance race entry fees  Your Responsibilities as a Patient Access Representative - Schedule patient appointments across clinics based on provider availability, patient needs, and location. - Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details. - Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information. - Deliver a high-quality, patient-first experience while assisting with questions and providing support. - Accurately document scheduling activity and coordinate with internal teams to resolve issues. - Ensure compliance with HIPAA, insurance workflows, and documentation standards. - Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access. Required Skills & Abilities - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. Qualifications - At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required). - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. Schedule - Full Time, Monday-Friday 8 hour shifts between 8am-7pm CST Compensation Pay Range: $21-23/hr (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position) Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.  Let’s go further together and transform care. Join the #PTSLife today!  To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

CANDIDATE MUST RESIDE IN GEORGIA The Patient Access Representative (PAR) is responsible for managing referrals and scheduling for a group of assigned clinics within a regionalized scheduling model. This role ensures accurate and timely appointment booking, referral processing, and adherence to standardized workflows to deliver a best-in-class patient experience. The PAR serves as a key communication link between patients, clinics, and internal teams, requiring strong organizational skills, attention to detail, and a patient-centered approach. Essential Functions Scheduling & Referral Management - Schedule patient appointments across multiple clinics following standardized protocols and templates. - Schedule patients appropriately based on clinics and providers who can provide care needed, availability, and desired location. - Manage incoming referrals to completeness including verification of demographics, insurance details, and provider notes. - Communicate proactively regarding schedule changes, cancellations, and documentation gaps. - Manage and process referrals across all required EHRs accurately and promptly to ensure timely patient communication and status updates. Patient Communication & Experience - Provide exceptional service to patients, families, and caregivers during scheduling interactions. - Assist patients with questions related to appointments, insurance, and therapy processes. - Ensure all interactions reflect a professional, empathetic, and patient-first philosophy. - Document necessary information needed to communicate effectively amongst clinic teams. - Utilize approved scheduling strategies Administrative & Operational Support - Document all scheduling activities accurately in the EMR and other required systems. - Coordinate with Authorization and Verification teams to resolve access issues. - Monitor scheduling compliance and escalate concerns to the District Supervisor when needed. Compliance & Documentation - Adhere to HIPAA, privacy, and confidentiality standards. - Follow workflows related to insurance verification, authorization communication, and referral documentation. Team Collaboration - Partner with Patient Access Coordinators, Clinic Managers, and regional teams to support operational needs. - Participate in staff meetings, training, and scheduling initiatives. - Offer insight on any specific barriers encountered to help improve workflows and patient access. Required Skills & Abilities - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. Required Credentials - High school diploma or equivalent required. - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. Schedule - Full-time (schedule varies and could include 7-4, 8-5, 9-6 or 10-7) - This is a remote role, but candidate must reside in Georgia. Compensation - Pay Range: $18-$20/hr - (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position) A Mission That Moves Us  At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy.  Join us and transform care. Let’s go further together.  Learn more about careers with PT Solutions at Physical Therapy Careers | PT Solutions  Follow #PTSLife on Instagram, Facebook, and LinkedIn to see our community in action.  We are an equal opportunity employer and welcome all qualified candidates to apply.

The Regional Manager, Patient Access – Regionalized Scheduling will oversee region-level scheduling operations across a defined geographic area. This leader ensures consistent execution of centralized scheduling workflows, service standards, and operational KPIs to deliver a best-in-class patient experience. Supporting the Director, this role drives performance, coaching, and adoption of regionalized scheduling processes across all clinics within the assigned region. Essential Functions: - Leadership & Team Management: - Lead, coach, and develop district-level scheduling supervisors and staff across the assigned region. - Conduct regular check-ins, performance evaluations, and skill development plans. - Cascade enterprise and division-level goals, ensuring alignment with organizational KPIs. - Foster a culture of accountability, collaboration, and patient-first service. - Operational Oversight: - Oversee day-to-day scheduling operations, including appointment booking, template management, and adherence to standardized workflows. - Ensure consistent execution of scripts, scheduling protocols, and documentation requirements across all clinics. - Monitor regional compliance with scheduling accuracy, service level agreements, and productivity standards. - Identify operational gaps and partner with district and clinic leaders to resolve them. - Patient Experience & Satisfaction: - Ensure all scheduling interactions reflect a patient-centered philosophy and deliver a warm, accurate, and proactive experience. - Review patient complaints, delays, and feedback to drive improvements and close service gaps. - Partner with scheduling supervisors and clinical operations leaders to remove obstacles impacting timely scheduling and patient readiness. - Process Improvement & Compliance: - Track and report regional KPIs, including call volumes, wait times, scheduling completion rates, and template utilization. - Use data to identify trends, workflow issues, and opportunities to increase efficiency and minimize delays. - Recommend and implement best practices originating from enterprise, division, or regional pilots. - Ensure compliance with privacy regulations, payer requirements, and internal quality standards. - Collaboration & Reporting: - Partner with clinic managers, district managers, regional clinical operations, and centralized access teams to ensure seamless coordination of scheduling activities. - Serve as the primary operational link between regional operations and the Director. - Participate in workgroups, pilots, and change initiatives to scale improvements across the practice. - Training and Development: - Deliver training, onboarding, and ongoing competency development for scheduling staff. - Reinforce workflow standardization, documentation accuracy, and patient communication excellence. - Identify skill gaps and collaborate with enterprise training teams when needed. - Strategic and Administrative Duties: - Support regional workforce planning, staffing models, and scheduling coverage for scheduling roles. - Provide regular status updates, performance summaries, and improvement plans to the Director. - Lead local change management as new tools, processes, and technologies are deployed. Required Skills & Abilities - Strong working knowledge of scheduling protocols, template management, and call center workflows. - Proven ability to coach teams, manage performance, and implement standardized processes. - Excellent interpersonal communication, analytical, and problem-solving skills. - Experience with Epic or similar HER platforms strongly preferred. Required Credentials - Bachelor’s degree in Healthcare Administration, Business, Finance, or related field (or equivalent experience) - 5+ years of progressive experience in patient access, call center operations, or healthcare scheduling. - 2+ years of supervisory experience preferred, ideally in multi-site or geographically distributed settings. Remote Requirements - Remote role requiring consistent attendance and schedule adherence. - Constant use of computer systems, telephony platforms, and EMR software. - Ability to sit for extended periods and perform repetitive tasks. Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.  Let’s go further together and transform care. Join the #PTSLife today!  To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

CANDIDATE MUST RESIDE IN GEORGIA The Patient Access Representative (PAR) is responsible for managing referrals and scheduling for a group of assigned clinics within a regionalized scheduling model. This role ensures accurate and timely appointment booking, referral processing, and adherence to standardized workflows to deliver a best-in-class patient experience. The PAR serves as a key communication link between patients, clinics, and internal teams, requiring strong organizational skills, attention to detail, and a patient-centered approach. Essential Functions Scheduling & Referral Management - Schedule patient appointments across multiple clinics following standardized protocols and templates. - Schedule patients appropriately based on clinics and providers who can provide care needed, availability, and desired location. - Manage incoming referrals to completeness including verification of demographics, insurance details, and provider notes. - Communicate proactively regarding schedule changes, cancellations, and documentation gaps. - Manage and process referrals across all required EHRs accurately and promptly to ensure timely patient communication and status updates. Patient Communication & Experience - Provide exceptional service to patients, families, and caregivers during scheduling interactions. - Assist patients with questions related to appointments, insurance, and therapy processes. - Ensure all interactions reflect a professional, empathetic, and patient-first philosophy. - Document necessary information needed to communicate effectively amongst clinic teams. - Utilize approved scheduling strategies Administrative & Operational Support - Document all scheduling activities accurately in the EMR and other required systems. - Coordinate with Authorization and Verification teams to resolve access issues. - Monitor scheduling compliance and escalate concerns to the District Supervisor when needed. Compliance & Documentation - Adhere to HIPAA, privacy, and confidentiality standards. - Follow workflows related to insurance verification, authorization communication, and referral documentation. Team Collaboration - Partner with Patient Access Coordinators, Clinic Managers, and regional teams to support operational needs. - Participate in staff meetings, training, and scheduling initiatives. - Offer insight on any specific barriers encountered to help improve workflows and patient access. Required Skills & Abilities - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. Required Credentials - High school diploma or equivalent required. - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. Schedule - Full-time (schedule varies and could include 7-4, 8-5, 9-6 or 10-7) - This is a remote role, but candidate must reside in Georgia. Compensation - Pay Range: $18-$20/hr - (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position) A Mission That Moves Us  At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy.  Join us and transform care. Let’s go further together.  Learn more about careers with PT Solutions at Physical Therapy Careers | PT Solutions  Follow #PTSLife on Instagram, Facebook, and LinkedIn to see our community in action.  We are an equal opportunity employer and welcome all qualified candidates to apply.

The Patient Access Representative (PAR) is responsible for managing referrals and scheduling for a group of assigned clinics within a regionalized scheduling model. This role ensures accurate and timely appointment booking, referral processing, and adherence to standardized workflows to deliver a best-in-class patient experience. The PAR serves as a key communication link between patients, clinics, and internal teams, requiring strong organizational skills, attention to detail, and a patient-centered approach. Essential Functions Scheduling & Referral Management - Schedule patient appointments across multiple clinics following standardized protocols and templates. - Schedule patients appropriately based on clinics and providers who can provide care needed, availability, and desired location. - Manage incoming referrals to completeness including verification of demographics, insurance details, and provider notes. - Communicate proactively regarding schedule changes, cancellations, and documentation gaps. - Manage and process referrals across all required EHRs accurately and promptly to ensure timely patient communication and status updates. Patient Communication & Experience - Provide exceptional service to patients, families, and caregivers during scheduling interactions. - Assist patients with questions related to appointments, insurance, and therapy processes. - Ensure all interactions reflect a professional, empathetic, and patient-first philosophy. - Document necessary information needed to communicate effectively amongst clinic teams. - Utilize approved scheduling strategies Administrative & Operational Support - Document all scheduling activities accurately in the EMR and other required systems. - Coordinate with Authorization and Verification teams to resolve access issues. - Monitor scheduling compliance and escalate concerns to the District Supervisor when needed. Compliance & Documentation - Adhere to HIPAA, privacy, and confidentiality standards. - Follow workflows related to insurance verification, authorization communication, and referral documentation. Team Collaboration - Partner with Patient Access Coordinators, Clinic Managers, and regional teams to support operational needs. - Participate in staff meetings, training, and scheduling initiatives. - Offer insight on any specific barriers encountered to help improve workflows and patient access. Required Skills & Abilities - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. Required Credentials - High school diploma or equivalent required. - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. Schedule - Full-time (schedule varies and could include 7-4, 8-5, 9-6 or 10-7) - This is a REMOTE role Compensation - Pay Range: $18-$20/hr - (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position) A Mission That Moves Us  At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy.  Join us and transform care. Let’s go further together.  Learn more about careers with PT Solutions at Physical Therapy Careers | PT Solutions  Follow #PTSLife on Instagram, Facebook, and LinkedIn to see our community in action.  We are an equal opportunity employer and welcome all qualified candidates to apply.

The Accounts Receivable Specialist supports PT Solutions by playing a key role in the revenue cycle process, by collecting debts from patients or insurance companies. ESSENTIAL FUNCTIONS: - Work aged receivables utilizing A/R reports - Review and assess adjudicated claims for timely and proper payment of outstanding balances. - Research, correct, and resubmit or reprocess unpaid claims as necessary - Verify validity of account balance by researching, reviewing and ensuring accuracy of payment and adjustment posting - Identify liability with guarantor and transfer balances timely and appropriately - Review and interpret Explanation of Benefits (EOB) for denials and underpayment of codes - Research and resolve denials and underpayments with insurance carriers - Submit carrier appeals and reconsideration requests in a timely manner - Process insurance refund requests as necessary and according to policy and procedure - Meet productivity goals/benchmarks as set and communicated by Billing Manager - Serve as primary customer service representative for payer inquiries/calls and secondary for patient inquiries/calls - Maintain confidentiality of patient information - Work collaboratively with other Coding, Billing, Front desk and departments as needed MUST HAVES: - Ability to type 60 words per minute preferred. - Great customer service skills. - Strong interpersonal, oral (includes telephone skills) and written communication skills. - Good organizational skills and an ability to prioritize to meet deadlines. - Complete understanding of medical reimbursement and terminology. - Working knowledge of all standard office equipment. COMPENSATION: - $18-23 per hour (Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position) Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. Let’s go further together and transform care. Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

The Patient Access Representative (PAR) is responsible for managing referrals and scheduling for a group of assigned clinics within a regionalized scheduling model. This role ensures accurate and timely appointment booking, referral processing, and adherence to standardized workflows to deliver a best-in-class patient experience. The PAR serves as a key communication link between patients, clinics, and internal teams, requiring strong organizational skills, attention to detail, and a patient-centered approach. Essential Functions Scheduling & Referral Management - Schedule patient appointments across multiple clinics following standardized protocols and templates. - Schedule patients appropriately based on clinics and providers who can provide care needed, availability, and desired location. - Manage incoming referrals to completeness including verification of demographics, insurance details, and provider notes. - Communicate proactively regarding schedule changes, cancellations, and documentation gaps. - Manage and process referrals across all required EHRs accurately and promptly to ensure timely patient communication and status updates. Patient Communication & Experience - Provide exceptional service to patients, families, and caregivers during scheduling interactions. - Assist patients with questions related to appointments, insurance, and therapy processes. - Ensure all interactions reflect a professional, empathetic, and patient-first philosophy. - Document necessary information needed to communicate effectively amongst clinic teams. - Utilize approved scheduling strategies Administrative & Operational Support - Document all scheduling activities accurately in the EMR and other required systems. - Coordinate with Authorization and Verification teams to resolve access issues. - Monitor scheduling compliance and escalate concerns to the District Supervisor when needed. Compliance & Documentation - Adhere to HIPAA, privacy, and confidentiality standards. - Follow workflows related to insurance verification, authorization communication, and referral documentation. Team Collaboration - Partner with Patient Access Coordinators, Clinic Managers, and regional teams to support operational needs. - Participate in staff meetings, training, and scheduling initiatives. - Offer insight on any specific barriers encountered to help improve workflows and patient access. Required Skills & Abilities - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. Required Credentials - High school diploma or equivalent required. - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. Schedule - Full-time (schedule varies and could include 7-4, 8-5, 9-6 or 10-7) - This is a remote role, but we ask that the candidate reside in Georgia. Compensation - Pay Range: $16-$18/hr - (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position) A Mission That Moves Us  At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy.  Join us and transform care. Let’s go further together.  Learn more about careers with PT Solutions at Physical Therapy Careers | PT Solutions  Follow #PTSLife on Instagram, Facebook, and LinkedIn to see our community in action.  We are an equal opportunity employer and welcome all qualified candidates to apply.