• Manage a portfolio of existing or new software vendors, including contract finalizations, renewals, annual budgeting, spending management, and utilization. • Partner with Global Procurement organization to ensure that new or renewal contracts are closed on time by participating in internal stakeholder conversations, vendor meetings, negotiations, and contract finalizations. • Assist global procurement in running RFP for new purchases. • Contribute to the IT and business team's understanding, tracking, and forecasting of software licenses by collaborating with the teams and clearly explaining the software license agreements and management processes and procedures. • Responsible for issuing vendor purchase orders and resolving invoicing/payment-related matters. • Monitor spending against contracts to ensure cost-effective software usage. • Collaborate with IT and BU finance to ensure the sourcing is within budget and follow organizational processes. • Act as the primary point of contact for assigned software vendors regarding any related issues, including escalations, compliance, audit, and certification-related matters. • Assist management in leading, training, and developing employees to better understand and utilize software licensing processes, procedures, and tools. • Identify value/savings opportunities, processes, and best practices to improve SW Vendor Management productivity. • Analyze spending data of assigned software vendors, work with IT and business stakeholders to understand future growth/optimization opportunities, and participate in a budgeting cycle every year. • Establish strategic relationships across the business units and IT leaders to ensure active and early participation in supplier-related matters, including renewals or new purchases. • Ability to create effective licensing positions for Tier 1 publishers using SAM tools such as SAM Pro. • Thorough understanding of various Tier 1 vendor license models and the ability to interpret software contracts/EULAs. • Produce regular reports on vendor performance, cost efficiency, and software utilization. • Contribute to the continuous improvement of software licensing processes and procedures in a constructive, measurable manner. • Identify and mitigate risks associated with software vendors, including security risks, contract breaches, and compliance issues. • Collaborate with legal and compliance teams to ensure all vendor agreements comply with industry standards and legal requirements.

Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer: - A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k) - Paid holidays and flexible, take-it-as-you-need-it paid time off - Equity in a rapidly growing startup backed by top-tier VCs - Monthly tech reimbursements - A culture built on innovation that values big ideas, no matter where they come from - Equity in a rapidly growing startup backed by top-tier VCs The Role: As a Manager, Onboarding, you are responsible for leading a team of Onboarding Specialists, ensuring they deliver an exceptional onboarding experience to our service professionals (Pros). You work closely with the Senior Manager and Director to ensure that your team is equipped to help new customers successfully integrate into our platform and get the most value from our services from day one. You are passionate about our mission to serve our Pros and are dedicated to ensuring they have a seamless onboarding experience. Your role involves coaching your team to success, providing support on escalations, and acting as their primary resource. Success in this role requires developing a high-performing team and ensuring your team delivers a best-in-class onboarding experience. Our team is passionate, empathetic, hard-working, and above all else focused on improving the lives of our Pros. Our success is their success. What you do each day: - Drive key metrics for the Onboarding team, including but not limited to: Onboarding Completion Rate, Time to Value, Customer Satisfaction Score, and Retention Rate - Manage team schedules and daily attendance to ensure adequate staffing to meet the needs of our Pros during the critical onboarding phase - Conduct weekly performance reviews to identify areas of opportunity and support the growth of your team - Ensure proper escalation processes are followed and take action when necessary to resolve issues promptly - Oversee timecards, ensuring timely submission and accurate data management - Manage monthly performance metrics and bonuses for the Onboarding team - Track all key metrics with accuracy, regularly reporting to management and providing feedback to your team - Document all one-on-one meetings, performance discussions, and coaching sessions to ensure continuous development Qualifications: - Bachelor's degree or equivalent experience required - 1+ years of experience in Customer support or related field - Proven track record of meeting and exceeding performance metrics consistently - Management experience is a plus - Experience using AI tools to increase quality and efficiency of work What will help you succeed in this role: - Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment - Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction - Ability to motivate and inspire your team to deliver exceptional service - Proactive problem-solving skills with a focus on improving processes and outcomes Location Dependent Information This role is open to candidates and the expected salary range for this role is $70,000-$82,500. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth. Privacy Notice for California Job Candidates - Housecall Pro Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you. Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Acquire Intelligence is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. Why Join the A-Team? Come for a career, stay for the fun! - Yearly Kick Off Parties with major giveaways (like the car in 2023) - Get recognized through our ‘Value Awards’ - Grow your career - yes, we love to promote internally - Do meaningful work and collaborate with the best - 900 promotions given each year - 2,700+ leadership training courses A Glimpse into Your New Role - Log into telephony platform to receive inbound calls. - Promote and sell the client’s services, pricing and products with the expectation to sign the customer up. - Support a range of customer classes, such as residential Customers and small and medium enterprise Customers. - Speak with Customers and prospective Customers in each Customer Class to provide and explain relevant Marketing Materials. - Monitor webchat the same as an inbound sales call. Go through offers, compare bills, rates, answer questions etc. What You’ll Bring - At least 6 months of Retention Experience What are you waiting for? Join the A-Team and experience the A-Life! Join the A-Team and experience the A-Life!

Position Type: Full-time Location: Los Angeles or NYC | Remote Reports to: Director Creative Operations Position Overview The Creative Resource Manager is the operational heartbeat of the studio - responsible for ensuring the right creative talent is assigned to the right work, at the right time. This person will partner closely with Creative Directors, Project Management, and Leadership to manage bandwidth, optimize team allocation, and support studio health as workload ebbs and flows. They bring clarity, structure, and foresight to a fast-paced creative environment and help the team operate smoothly and sustainably. Creative Resourcing & Scheduling - Own and manage all creative resourcing across the studio, including freelancers - Create, maintain and continuously update a centralized studio resourcing tool - Assign creative leads and supporting roles based on skill set, project needs, availability, and career growth goals - Forecast short-term and long-term staffing needs based on pipeline, new business, and upcoming briefs - Manage daily, weekly, and monthly resourcing reviews with Creative Directors and PM leads Freelance & Talent Management - Build and maintain an active roster of vetted freelancers across key disciplines - Lead outreach, availability checks, onboarding coordination, and rate negotiations (when applicable) - Track performance, reliability, and cultural fit to ensure high-quality talent for future assignments Operational Leadership - Serve as the central point of contact for all creative staffing questions and needs - Bring structure and clarity to workflows, communication paths, and creative team expectations - Partner with Creative Leads to identify skill gaps and recommend new roles or hiring needs - Collaborate with Ops and HR on job descriptions, hiring plans, and team growth initiatives - Support process alignment across Creative, Accounts, and Production to ensure smooth project delivery Studio Health & Reporting - Monitor team workload to balance utilization, prevent burnout, and ensure equitable distribution of work - Proactively surface capacity issues, conflicts, or risks before they impact timelines or quality - Provide weekly utilization reports and long-range demand planning for leadership - Develop resource planning frameworks, intake forms, and briefs to streamline communication Creative Team Partnership - Build strong working relationships with creative team members to understand their strengths, interests, and development goals - Help match talent to opportunities that support growth while meeting project requirements - Foster a supportive, collaborative studio culture rooted in clarity, expectation-setting, and respect Qualifications - 5+ years of experience in creative operations, project management, or studio resourcing (agency or studio experience strongly preferred) - Deep understanding of experiential creative roles (graphics, spatial, motion, digital, etc..) - Strong organizational and communication skills - able to bring calm, clarity, and structure to fast-moving environments - Experience working with resource management or project planning tools (Asana, Airtable, Monday.com, Float, Smartsheet) - Proven ability to balance the needs of multiple teams, personalities, and deadlines with diplomacy and decisiveness - Highly proactive problem-solving approach with strong attention to detail - Ability to navigate ambiguity, manage change, and influence across levels PINCH’S CORE VALUES + YOU: Joy Begets Creativity: In the heat of the project, can we find moments of fun and levity? When stressed, anxious about succeeding, or frustrated with process, good ideas are hard to come by. Great ones, nearly impossible. You help contribute to a creative and positive work environment by being collaborative, open to ideas, and treating team members with respect. Go Beyond the Ask: At face value, many projects seem destined to produce uninspiring results. We ask ourselves, can the core goals be hijacked –hopefully with a core client as an accomplice– to ensure we can create stories that are interesting, cool, or even fun. Let’s give clients what they need, but are unable to articulate and opening them up to possibilities that they may not have imagined. You help facilitate this discovery process by pushing the work by being inquisitive, keeping yourself up-to-date with cultural trends, and expressing your point of view. Never Arrive: Stagnation kills creative (and companies). Brands need to grow and evolve, teams need to grow and evolve, companies need to grow and evolve. Can we push ourselves and our clients to stay ahead of the current, to realize that success always needs to evolve beyond what we know or feel comfortable with. You contribute to the growth and success of the team by holding yourself to a high standard of excellence and taking risks. Human Beings Feelings: “Feel Something.” A fundamental need for human beings is to connect with something that feels magical and special. This comes through moments which move us emotionally, and separate us from daily concerns. You keep Pinch accountable to its values by keeping our “why” at the forefront of your work.