Why M Physicians? The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need. What you will do as a Patient Access Scheduler: - Uses technology proficiently to identify and satisfy patient appointment scheduling needs - Coordinates all aspects of patient scheduling needs according to protocols - Notifies caller of change in appointment scheduling - Acquires patient demographic and insurance information for new patients and verifies for returning patients - Can optimally determine when a conversation needs to be escalated to triage or manager - Provides pre-appointment instructions to patients at the time of the call - Responds to, answers and/or advises questions or concerns What you will need: - HS Diploma/GED - 1+ Years Customer Service experience in healthcare or professional service industry - Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism - Strong telephone management, organization, and prioritization skills *This position requires a full month of uninterrupted training Location: At this time, this position will be working remote (MN residents only) Hours: Monday - Friday, 8:30am-5:00pm Benefits: This is a benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more! Compensation: 20.40 - 29.58 USD Hourly At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance. University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond. Join us on a mission to advance medicine. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

We are seeking a detail‑oriented and customer‑focused Patient Billing Contact Center Representative to join our team. In this role, you will support our clients’ patient billing operations by providing exceptional service, accurate documentation, and a strong commitment to compliance. This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Qualifications - Experience in a call center, healthcare billing, or patient support environment preferred. - Strong communication and problem‑solving skills. - Ability to work with confidential information while maintaining compliance standards. - Comfort using EMR, CRM, and related systems. - High attention to detail and a patient‑first mindset. - Problem-solving and transaction accuracy. - Adaptability to evolving billing systems and standards. - Organized, self-motivated, and team-oriented. Responsibilities - Handle incoming patient billing calls and inquiries, providing clear, professional, and empathetic support. - Process and accurately document patient payment plans. - Verify and update insurance information. - Educate patients on billing concepts, statements, insurance coverage, and payment options. - Document all call outcomes and related follow‑up actions in the client’s EMR and CRM systems. - Maintain strict adherence to internal policies and all applicable regulations, including PCI and HIPAA. - Support a positive patient experience with every interaction. - Interpret and explain claim notes to patients. - Verify and audit insurance information for completeness and accuracy Pay and Benefits - Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) - Work hours - Shifts between 6:00am-6:00 pm (MST) ; Work Days - Mon-Fri - Paid Training - typically 2 weeks from 7:00am-3:30pm (MST) - Status - Full Time / 40 hours per week Equipment Provided - Equipment will be shipped to you for full time employees. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job

We are seeking a detail‑oriented and customer‑focused Patient Billing Contact Center Representative to join our team. In this role, you will support our clients’ patient billing operations by providing exceptional service, accurate documentation, and a strong commitment to compliance. This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Qualifications - Experience in a call center, healthcare billing, or patient support environment preferred. - Strong communication and problem‑solving skills. - Ability to work with confidential information while maintaining compliance standards. - Comfort using EMR, CRM, and related systems. - High attention to detail and a patient‑first mindset. - Problem-solving and transaction accuracy. - Adaptability to evolving billing systems and standards. - Organized, self-motivated, and team-oriented. Responsibilities - Handle incoming patient billing calls and inquiries, providing clear, professional, and empathetic support. - Process and accurately document patient payment plans. - Verify and update insurance information. - Educate patients on billing concepts, statements, insurance coverage, and payment options. - Document all call outcomes and related follow‑up actions in the client’s EMR and CRM systems. - Maintain strict adherence to internal policies and all applicable regulations, including PCI and HIPAA. - Support a positive patient experience with every interaction. - Interpret and explain claim notes to patients. - Verify and audit insurance information for completeness and accuracy Pay and Benefits - Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) - Work hours - Shifts between 5:00am-5:00 pm (PST) ; Work Days - Mon-Fri - Paid Training - typically 2 weeks from 6:00am-2:30pm (PST) - Status - Full Time / 40 hours per week Equipment Provided - Equipment will be shipped to you for full time employees. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job

We are seeking a detail‑oriented and customer‑focused Patient Billing Contact Center Representative to join our team. In this role, you will support our clients’ patient billing operations by providing exceptional service, accurate documentation, and a strong commitment to compliance. This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Qualifications - Experience in a call center, healthcare billing, or patient support environment preferred. - Strong communication and problem‑solving skills. - Ability to work with confidential information while maintaining compliance standards. - Comfort using EMR, CRM, and related systems. - High attention to detail and a patient‑first mindset. - Problem-solving and transaction accuracy. - Adaptability to evolving billing systems and standards. - Organized, self-motivated, and team-oriented. Responsibilities - Handle incoming patient billing calls and inquiries, providing clear, professional, and empathetic support. - Process and accurately document patient payment plans. - Verify and update insurance information. - Educate patients on billing concepts, statements, insurance coverage, and payment options. - Document all call outcomes and related follow‑up actions in the client’s EMR and CRM systems. - Maintain strict adherence to internal policies and all applicable regulations, including PCI and HIPAA. - Support a positive patient experience with every interaction. - Interpret and explain claim notes to patients. - Verify and audit insurance information for completeness and accuracy Pay and Benefits - Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) - Work hours - Shifts between 8:00am-8:00 pm (EST) ; Work Days - Mon-Fri - Paid Training - typically 2 weeks from 9:00am-5:30pm (EST) - Status - Full Time / 40 hours per week Equipment Provided - Equipment will be shipped to you for full time employees. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job