PSC Biotech

Role Description The role as a Software Sales Manager is pivotal in ensuring customer satisfaction, driving platform usage, and supporting overall business growth. In addition to managing customer relationships and adoption, this role provides frontline sales leadership, coaching, and performance oversight for the sales/account management business functions. - Own achievement of team revenue objectives, including new business acquisition, renewals, expansion revenue, and customer retention targets. - Drive predictable revenue growth through effective pipeline management, forecasting, and execution. - Lead, mentor, and develop Account Executives and Account Managers to maximize individual and team performance. - Establish clear performance expectations, goals, and accountability measures aligned with company objectives. - Conduct regular one-on-one coaching sessions, performance reviews, and career development discussions. - Develop talent pipelines and succession plans to support organizational growth. - Address performance challenges through timely coaching, development plans, and corrective action when necessary. - Foster a high-performance, customer-focused sales culture built on accountability, collaboration, and continuous improvement. - Develop and maintain strong relationships with key Customer Stakeholders, ensuring a deep understanding of their business objectives, challenges, and success criteria. - Proactively identify and mitigate customer risks while partnering with Customer Success and Support teams to drive satisfaction and long-term retention. - Participate in executive-level customer meetings, renewal discussions, business reviews, and strategic account planning sessions. - Build and maintain account growth plans that identify retention risks, adoption opportunities, and expansion potential. - Drive customer adoption and value realization by monitoring and promoting key engagement metrics, including user growth, active users, platform utilization, quote activity, and AI feature usage. - Identify opportunities to expand platform value within customer accounts and partner with customers to maximize business outcomes. - Establish adoption benchmarks and monitor account-level usage trends to identify retention risks and growth opportunities. - Collaborate with customers to develop action plans that increase adoption, improve operational outcomes, and maximize return on investment. - Provide strategic coaching and support to Account Executives and Account Managers to improve sales effectiveness, customer outcomes, and revenue performance. - Support new customer acquisition efforts through deal coaching, opportunity strategy, negotiation support, and sales process execution. - Conduct regular pipeline, account, and forecast reviews to ensure alignment with revenue objectives and business priorities. - Reinforce best practices in prospecting, customer engagement, solution positioning, value-based selling, and account growth. - Support onboarding and continuous development of team members through training, mentoring, shadowing, and feedback. - Serve as the primary escalation point for complex sales, customer, and account-related issues. - Monitor pipeline health, opportunity progression, sales cycle effectiveness, and forecast accuracy across the organization. - Ensure sufficient pipeline coverage and opportunity generation to achieve revenue targets. - Maintain awareness of competitive solutions and coach team members on competitive positioning and differentiation strategies. - Develop and maintain reporting on key performance indicators, including revenue attainment, customer retention, platform adoption, account health, pipeline coverage, forecast accuracy, and expansion opportunities. - Deliver weekly, monthly, and quarterly performance reporting to Senior Leadership. - Ensure CRM data integrity and consistent documentation of customer interactions, opportunities, forecasts, and account activities. - Assess and report account health, customer risk factors, retention forecasts, and expansion opportunities on a monthly and quarterly basis. - Analyze trends, identify causes of performance challenges, and recommend corrective actions to improve business outcomes. - Maintain a deep understanding of the software platform, its capabilities, and its application within the wholesale distribution industry. - Leverage product expertise to support solution positioning, customer adoption, and revenue growth initiatives. - Partner with Product, Customer Success, Marketing, Implementation, and Support teams to communicate customer feedback, improve customer outcomes, and influence future product enhancements. - Develop a thorough understanding of customer business processes, workflows, operational challenges, and strategic goals. - Tailor recommendations and solution strategies to align with each customer's unique business requirements and objectives. - Identify opportunities to improve customer efficiency, productivity, and overall business outcomes through expanded platform utilization. - Develop and share best practices, training materials, and educational content that help customers maximize value from the platform. - Conduct training sessions, webinars, workshops, and customer education initiatives to improve adoption and proficiency. - Collaborate with internal teams to improve customer onboarding and enablement programs. - Maintain awareness of industry trends, market developments, competitor offerings, and emerging technologies. - Share relevant insights with customers and internal teams to support innovation, customer success, and competitive differentiation. - Serve as a trusted advisor by connecting industry best practices to customer business objectives. - Provide market and customer feedback to leadership to support product strategy, go-to-market initiatives, and organizational planning. - Ensure proactive and consistent executive and operational engagement across customer accounts through structured communication and business review processes. - Monitor customer satisfaction metrics and feedback, taking appropriate action to address concerns and improve customer outcomes. - Partner with internal teams to resolve customer issues and ensure a positive customer experience. - Track progress toward individual, team, and organizational objectives using clearly defined performance metrics. - Develop and maintain customer and team scorecards that measure key success indicators and support data-driven decision-making. - Regularly review performance results and implement improvement plans where necessary. - Travel as needed to customer sites, industry events, and company meetings to support revenue growth, customer retention, and strategic relationship development. Qualifications - Bachelor’s Degree or equivalent experience. - 7+ years in SaaS direct sales leadership and customer success in life sciences/pharmaceutical regulatory industries. - Customer-centric attitude with a passion for helping customers succeed and delivering exceptional service. - Strong learning mindset with ability to deeply understand software and pharmaceutical regulatory environments. - Organizational skills with strong time management and prioritization abilities. - Excellent written and verbal communication skills. - Technical proficiency with CRM systems, data analysis tools, and new technologies. - Knowledge of eQMS market and regulatory/compliance frameworks for life sciences is a plus. - Prior experience in coaching, mentoring, or leading sales/account teams is strongly preferred. Requirements - Proactive and Self-Motivated: Ability to work independently with a focus on achieving measurable results. - Performance Tracking & Accountability: Precision in tracking and reporting on metrics that impact customer satisfaction and business growth. - Curiosity and Learning: An eagerness to learn and grow, both in terms of product knowledge and industry expertise. - Resilience: Ability to handle setbacks or challenges with a positive and solution-oriented mindset. - Proven record of delivering high quality presentations and business proposals/contracts under tight timelines. - Highly organized in planning and time management, with the ability to multi-task. Benefits - Medical, Dental, and Vision - PSC pays 100% of all qualifying employee medical premiums and 50% for qualifying dependents. - Insurance options for Employee Assistance Programs, Basic Life Insurance, Short/Long Term Disability and more. - 401(k) and 401(k) matching. - PTO, Sick Time, and Paid Holidays. - Education Assistance. - Pet Insurance. - Membership discounts and other perks/services at qualifying gyms like Anytime Fitness, 24-Hour Fitness, and more. - Financial Perks and Discounts. - Salary bracket for this role is set between $140,000 - $160,000 annually, adjusted based on qualifications, skills, and professional experience. - This position is eligible for commission pay and commission is a component of the total compensation package. Equal Opportunity Employment Statement PSC Biotech is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law.

Role Description The Global COO - Professional Services & Software is a senior executive responsible for setting and executing the global vision, strategy, and service delivery model for the company’s Professional Services and Software business. This role ensures services are aligned with client business objectives, regulatory expectations, and industry best practices while delivering scalable, high-quality, and commercially successful outcomes across global markets. - Provides executive leadership over governance, service delivery, financial performance, talent development, and market positioning. - Owns global program and portfolio execution, P&L performance, and strategic growth of Professional Services and Software offerings. - Ensures strong client partnerships, disciplined execution, and regulatory compliance. Global Vision, Strategy & Service Delivery - Establish the overall vision, strategy, and service delivery model for Professional Services and Software. - Ensure services are aligned with client business objectives, regulatory requirements, and industry best practices. - Translate strategy into executable initiatives with measurable outcomes. Governance & Operating Model - Define and maintain governance structures, decision-making authority, and escalation pathways. - Establish global delivery standards, KPIs, and performance management frameworks. - Ensure consistent service delivery and accountability across regions. Client Partnerships & Executive Sponsorship - Identify and mentor executive sponsors for key client engagements. - Build and maintain long-term strategic client relationships. - Gather regular client feedback and drive continuous improvement. Executive & CEO Engagement - Manage CEO-level expectations, communications, and issue resolution for major programs and accounts. - Lead executive-level escalations while protecting business outcomes and reputation. Commercial Management & Contract Governance - Provide guidance or direct leadership on contract negotiations depending on deal size and risk. - Ensure strategic scope alignment, commercial viability, and delivery feasibility. Program, Project & Portfolio Oversight - Provide executive oversight of global programs, projects, and service portfolios. - Ensure delivery quality, regulatory compliance, and risk management across all engagements. - Travel globally as required to govern and lead critical initiatives. Financial Ownership (P&L) - Own P&L responsibility for Global Professional Services Operations. - Approve pricing strategies, utilization models, and resource plans. - Oversee forecasting, revenue recognition, and financial risk management. Market Positioning & Growth - Define market positioning and the Professional Services & Software offerings roadmap. - Identify opportunities for service expansion, innovation, and strategic partnerships. Regional Leadership Enablement - Provide guidance and direction to Regional Managing Directors. - Support regional teams to deliver expectations related to revenue, delivery, and people & culture. Qualifications - Bachelor’s degree in Business, Engineering, Computer Science, Life Sciences, or a related field required. - Master’s degree (MBA, MS, or equivalent) is strongly preferred. - Minimum of 12 -15 years of progressive leadership experience in Professional Services, Software, or regulated consulting environments. - Proven experience leading global service organizations with P&L responsibility. - Strong background in contract governance, commercial negotiations, and service delivery management. - Experience operating in regulated industries and managing complex, multi-region programs. - Demonstrated success building high-performing leadership teams and succession pipelines. - Candidates must be able to travel frequently and support onsite engagements as needed, including international travel. Requirements - Strategic & Visionary Leadership - Market & Client Orientation - Executive Presence & Stakeholder Management - Governance, Risk & Accountability - Commercial & Financial Acumen - Digital & Innovation Mindset - Teamwork - Agile & Accountable Leadership - Communication - Innovation & Continuous Improvement - Talent Acquisition, Development & Retention - High Integrity & Ethical Leadership Benefits - Medical, Dental, and Vision - PSC pays 100% of all qualifying employee medical premiums and 50% for qualifying dependents. - Insurance options for Employee Assistance Programs, Basic Life Insurance, Short/Long Term Disability and more. - 401(k) and 401(k) matching. - PTO, Sick Time, and Paid Holidays. - Education Assistance. - Pet Insurance. - Discounted rate at Anytime Fitness. - Financial Perks and Discounts. Adhering to the requirements of U.S laws on salary transparency, the base annual salary range expected for this role is set between $250,000 - $350,000 USD annually. Additional compensation: This position is eligible for commission and/or incentive pay as part of the total compensation package. The salary offered may be adjusted based on various factors such as the applicant's qualifications, skills, and professional experience. Equal Opportunity Employment Statement PSC Biotech is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law.

Role Description We are hiring experienced and motivated Commissioning and Qualification Engineers. Engineers will be responsible for developing commissioning and qualification protocols for a variety of utilities, facilities, and equipment in the pharmaceutical, medical device, and biotech industries. Successful candidates will possess expertise in KNEAT validation processes and methodologies, with experience integrating KNEAT solutions in risk-based commissioning and qualification strategies. - Develop commissioning and qualification protocols using KNEAT platforms for a diverse range of utilities, facilities, and equipment in the life science industry. - Collaborate with cross-functional teams to integrate KNEAT solutions. - Identify and assess risks associated with commissioning and qualification activities, and develop mitigation strategies. - Generate comprehensive documentation, including protocols, reports, and validation documentation. - Maintain accurate and organized records of all commissioning and qualification activities. - Identify opportunities for process improvements and contribute to the development of best practices. - Provide remote technical support during commissioning and qualification activities. - Provide regular project updates and reports to key stakeholders, highlighting progress, challenges, and solutions. - Work efficiently in a remote setting, effectively communicating and collaborating with team members and clients across different time zones. - Ensure compliance with industry standards and regulations. - Additional responsibilities as required. Qualifications - Bachelor's Degree in related engineering discipline. - 3-5+ years of commissioning and qualification engineering experience in the pharmaceutical, biotech, and medical device industries. Requirements - Proven experience and knowledge of KNEAT systems and processes, and paperless commissioning and qualification. - Demonstrated expertise in risk-based commissioning and qualification approaches and methodologies. - Strong understanding of regulatory guidelines and compliance. - Excellent technical writing skills. - Excellent communication and collaboration skills in a remote work environment. - Ability to manage multiple projects simultaneously and meet deadlines. - Excellent problem-solving skills and attention to detail.

Role Description The role as a Software Sales Manager is pivotal in ensuring customer satisfaction, driving platform usage, and supporting overall business growth. In addition to managing customer relationships and adoption, this role provides frontline sales leadership, coaching, and performance oversight for the sales/account management business functions. - Requires a strong combination of customer relationship management, technical expertise, analytical skills, and leadership capability. - Focus on increasing user engagement, retention, and team performance. Qualifications - Bachelor’s Degree or equivalent experience. - 7+ years of SaaS account management, customer success, or sales leadership experience. - Customer-centric attitude with a passion for helping customers succeed and delivering exceptional service. - Strong learning mindset with ability to deeply understand software and pharmaceutical regulatory environments. - Organizational skills with strong time management and prioritization abilities. - Excellent written and verbal communication skills. - Technical proficiency with CRM systems, data analysis tools, and new technologies. - Knowledge of eQMS market and regulatory/compliance frameworks for life sciences is a plus. - Prior experience in coaching, mentoring, or leading sales/account teams is strongly preferred. Requirements - Proactive and Self-Motivated: Ability to work independently with a focus on achieving measurable results. - Performance Tracking & Accountability: Precision in tracking and reporting on metrics that impact customer satisfaction and business growth. - Curiosity and Learning: An eagerness to learn and grow, both in terms of product knowledge and industry expertise. - Resilience: Ability to handle setbacks or challenges with a positive and solution-oriented mindset. - Proven record of delivering high quality presentations and business proposals/contracts under tight timelines. - Highly organized in planning and time management, with the ability to multi-task. Benefits - Equal Opportunity Employment Statement: PSC Biotech is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. - The Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment. - Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived status protected by law.

Role Description We are hiring a motivated AI Intern to join our team! The AI Intern will support the IT organization in governing, securing, and enabling the effective use of AI tools across the enterprise. This role combines AI governance, security awareness, and hands-on enablement—working directly with business teams to configure approved AI tools and help employees integrate AI into their daily workflows safely and efficiently. This is a high-impact role in a regulated environment where AI adoption must balance innovation, compliance, and data protection. - Serve as first-line support for employee AI tool usage. - Respond to tickets, questions, and issues related to Copilot, Claude, or other approved AI tools, access, permissions, and configuration issues. - Troubleshoot user problems. - Provide real-time assistance to help users complete tasks with AI. - Assist in maintaining and enforcing enterprise AI policies, including acceptable use, data protection, and security requirements. - Support documentation and tracking of AI use cases, including risk classification, approvals, and accountability logs. - Help ensure AI tools are used in accordance with regulatory, cybersecurity, and privacy standards. - Participate in vendor/tool evaluations, ensuring only approved AI tools are used within the organization. - Assist in AI Agent creation. - Configure AI tools (e.g., Copilot, Claude, AI-enabled platforms) for role-specific workflows. - Translate business problems into practical AI-assisted solutions. - Build reusable prompts, templates, and workflows for common tasks. - Support role-based AI adoption initiatives aligned to business needs (e.g., document drafting, reporting, automation). - Assist in developing and delivering AI training sessions (e.g., prompting basics, safe use guidelines, role-based workflows). - Create simple, user-friendly documentation: “How-to” guides, prompt libraries, quick reference materials, etc. - Support monitoring of AI usage and adherence to policies. - Gather feedback from business teams on AI tool effectiveness and usability. - Help identify opportunities to improve workflows, reduce manual effort, and increase productivity. - Assist in tracking emerging AI risks (e.g., hallucinations, bias, misuse) and escalation where needed. - Reinforce best practices around data privacy and confidentiality, restricted/prohibited AI inputs, human-in-the-loop validation requirements, etc. - Ensure users understand limitations of AI outputs and the need for verification. Qualifications - Currently pursuing a degree in Computer Science, Information Systems, Data Science, or related field. - Strong interest and aptitude in AI tools and technologies. - Basic understanding of large language models (LLMs) and prompt engineering concepts. - Strong problem-solving and analytical skills. - Excellent communication skills (comfortable working with non-technical teams). - Experience using AI tools (e.g., Copilot, Claude, GitHub Copilot) in academic or personal projects. - Familiarity with data privacy, cybersecurity, or compliance concepts. - Exposure to scripting or automation (Python, Power Automate, etc.). - Must be able to continue an ongoing internship duration during academic semesters, outside of semester breaks (i.e., part-time or a minimum of 8-15hrs/week throughout the academic semesters). - Must be authorized to work in the U.S. - No C2C at this time. Benefits - Equal Opportunity Employment Statement - PSC Biotech is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. - Our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. - The Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment.

Role Description We are hiring a Validation Engineer I to join our team! This position will support system validation and product release processes, ensuring compliance with industry standards and regulatory requirements. You will play a key role in contributing to the development and improvement of validation procedures and driving overall product excellence. This is an entry-level, remote position. Successful candidates have a bachelor’s degree within an engineering discipline, a passion for technology, and exposure to system/software testing in the life science industry. - Collaborate with cross-functional teams and external clients to ensure alignment on project requirements. - Conduct thorough testing to ensure system functionality and reliability, utilizing a risk-based validation approach. - Support the planning, development, and implementation of computer systems validation documentation. - Write and execute required validation documentation including requirements specifications, test scripts, summary reports, trace matrices, etc. - Initiate and oversee system CSV associated change control requests and associated validation documentation. - Identify and troubleshoot any potential risks and effectively implement required solutions. - Ensure compliance with industry standards and regulatory requirements. - Participate in team meetings and provide updates on projects progress. - Additional responsibilities as required. Qualifications - Bachelor's degree in related engineering discipline. - This is an entry-level position. Prior internship or project experience within computer systems/software testing and validation. - Basic understanding of validation processes and risk-based approach. - Familiar with clinical trial software. - Knowledge of the Software Development Cycle is preferred. - Excellent technical computer skills. - Advanced technical writing skills, and familiar with technical lifecycle documentation in regulated industries. - Strong attention to detail with a commitment to quality. - Excellent communication and interpersonal skills. - Excellent time management skills with the ability to manage multiple projects effectively. - Must be authorized to work in U.S. - No C2C at this time. Requirements - At PSC Biotech, many of our projects and clients are located in various regions around the country. Therefore, we value candidates who are willing and able to travel as needed for project assignments and client engagements. - The ability to adapt to different locations, cultures, and work environments is essential, as it allows our team members to collaborate effectively with clients and colleagues nationally. Benefits - Medical, Dental, and Vision - PSC pays 100% of all qualifying employee medical premiums and 50% for qualifying dependents. - Insurance options for Employee Assistance Programs, Basic Life Insurance, Long Term Disability and more. - 401(k) and 401(k) matching. - PTO, Sick Time, and Paid Holidays. - Education Assistance. - Pet Insurance. - Fitness Benefits (Membership discounts and other perks/services at qualifying gyms like Anytime Fitness, 24-Hour Fitness, and more). - Financial Perks and Discounts. - The hourly bracket for this role is set between $20 - $23. The pay offered may be adjusted based on various factors such as the applicant's qualifications, skills, and professional experience.

Role Description The Implementation Specialist (Configuration) is responsible for leading and supporting the configuration, implementation, validation, and customer enablement activities associated with PSC Software’s ACE® platform and related software solutions within regulated life sciences environments. Within this role you will serve as a trusted advisor throughout software implementation projects and collaborate closely with: - Project Managers - Product Managers - Technical Support - Validation teams - Software Developers - Data Migration specialists - Customer Subject Matter Experts (SMEs) Key responsibilities include: - Configure ACE® and related PSC Software solutions to align with customer business processes, compliance requirements, and project scope. - Lead or support customer workshops, requirements gathering sessions, configuration reviews, and solution demonstrations. - Translate customer requirements into scalable software configurations and workflow designs. - Configure and maintain forms, workflows, permissions, metadata, document lifecycles, training workflows, quality processes, and related system functionality. - Support implementation planning, deployment activities, go-live readiness, and Hypercare support activities. - Support Computer Software Assurance (CSA) and Computer System Validation (CSV) activities associated with regulated software implementations. - Assist with development and execution of validation documentation. - Ensure implementation activities align with applicable regulatory and data integrity expectations. - Conduct customer training sessions, workshops, and knowledge transfer activities. - Provide guidance regarding system administration, best practices, operational workflows, and regulated system usage. - Support customer adoption and long-term operational success. - Collaborate closely with Project Managers to support project timelines, deliverables, risks, and customer communications. - Work with Product Management and Software Development teams to communicate enhancement requests, product gaps, and customer feedback. - Partner with Technical Support and Customer Success teams during escalations, Hypercare activities, and post-go-live support. - Coordinate with Data Migration and Integration specialists as required for implementation activities. - Troubleshoot configuration, workflow, validation, and operational issues during implementations. - Support software testing, deployment verification, and production readiness activities. - Assist with proof-of-concept environments, internal demos, and pre-sales support activities when needed. - Maintain implementation documentation and customer records according to PSC Software procedures and quality standards. Qualifications - Bachelor’s degree in Life Sciences, Computer Science, Information Systems, Engineering, or related discipline preferred. - Minimum 5 years of experience in software implementation, configuration, validation, technical consulting, or related customer-facing software roles. - Minimum 3 years of experience supporting regulated life sciences, pharmaceutical, biotechnology, medical device, or GxP environments preferred. - Experience configuring enterprise SaaS platforms, eQMS systems, EDMS systems, LMS systems, or similar regulated software solutions. - Strong understanding of regulated business processes and software validation concepts. - Experience conducting customer workshops, training sessions, and requirements gathering activities. - Strong written and verbal communication skills. - Excellent troubleshooting, organizational, and problem-solving abilities. - Ability to manage multiple projects and competing priorities in a fast-paced environment. - Experience working with global customers and distributed teams preferred. - Ability to work flexible hours as needed to support overlap with North American and Australian customers. Benefits - Equal Opportunity Employment Statement - PSC Software is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. - Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. - The Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring, evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs. - Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law.

PSC Software, a division of PSC Biotech, is a leading provider of cutting-edge, cloud-based quality management and regulatory compliance solutions. Our software helps organizations streamline processes, ensure compliance, and improves overall efficiency, delivering exceptional value to our clients. With specialization in meeting the needs of pharmaceutical, medical device, and other highly regulated industries. At PSC Software, we are passionate about providing innovative software solutions that empower businesses to achieve their full potential. The Experience With operations spanning the globe and featuring a multicultural team, PSC Biotech® is passionate about bringing the best and brightest together to form something truly special. When you make the decision to join our team, you will be offered the ability to feel inspired in your career, explore your professional passions, and work alongside a group of people who will value and nurture your talents. We are firm believers in coaching and developing the next generation of industry leaders and influencers. As such, you will not only be offered a compensation and benefits structure that rewards you but also be provided with the tools that will help you grow and learn. At PSC Biotech®, it’s about more than just a job—it’s about your career and your future. Your Role We are hiring a Technical writer to Support our Software Team! The Technical Writer will translate business specifications into user documentation and is responsible for planning, writing, and maintaining systems and user support documentation efforts, including online help screen. This position is familiar with a variety of the field's concepts, practices, and procedures. A wide degree of creativity and latitude is expected. This is a remote role based in the Philippines - Creates and maintains technical documents for all PSC Software applications that are developed in-house. These documents include user, administration, API, and quick start manuals for ACE™ and Audit Utopia™ applications. - Supports required detail-oriented configuration of the PSC Software™ proprietary, enterprise software. - Drafts and executes test scripts, test cases, and test plans. - Configures proof of concept demonstrations to adapt ACE™ to necessary needs. - Supports software requirements analysis, customizations, enhancements, integrations, and production deployments of customers/partners. - Works closely and collaboratively with project managers, product managers, operations, and other engineers to ensure high-quality implementation, on-time delivery, and post-implementation technical support. - Interfaces with internal stakeholders for technical support/sustainment. - Writes technical documents including requirements, product customizations, and integration capabilities. - Complies with, maintains, and improves the internal quality systems. - Participates in ongoing technical support, training, and service. - Learns to perform critical software documentation with an eye for detail and rigid application of best practices and procedures. - Other duties as assigned. Requirements - Bachelor's Degree in related STEM fields, or equivalent. - At least 2 years of Technical Writing experience related to software specifications and products. - Experience with Technical Writing for cGxP systems or facilities, preferably pharmaceuticals. - Knowledge of FDA Regulations. - Knowledge and experience with Clinical and Regulatory Affairs documentation in a regulated environment. - Excellent verbal and written communication skills. - Strong organizational skills. - Excellent analytical skills. Benefits Equal Opportunity Employment Statement PSC Biotech is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law. #LI-JD1​

PSC Software, a division of PSC Biotech, is a leading provider of cutting-edge, cloud-based quality management and regulatory compliance solutions. Our software helps organizations streamline processes, ensure compliance, and improves overall efficiency, delivering exceptional value to our clients. With specialization in meeting the needs of pharmaceutical, medical device, and other highly regulated industries. At PSC Software, we are passionate about providing innovative software solutions that empower businesses to achieve their full potential. The Experience With operations spanning the globe and featuring a multicultural team, PSC Biotech® is passionate about bringing the best and brightest together to form something truly special. When you make the decision to join our team, you will be offered the ability to feel inspired in your career, explore your professional passions, and work alongside a group of people who will value and nurture your talents. We are firm believers in coaching and developing the next generation of industry leaders and influencers. As such, you will not only be offered a compensation and benefits structure that rewards you but also be provided with the tools that will help you grow and learn. At PSC Biotech®, it’s about more than just a job—it’s about your career and your future. Your Role We are hiring a motivated Quality Assurance Software Tester 1 to join our team! This role supports the quality and reliability of internally developed software by executing manual and automated testing activities across the software development lifecycle. This role collaborates closely with developers, product owners, and cross‑functional teams to validate functionality, identify defects, and ensure applications meet defined requirements, performance expectations, and industry best practices. The ideal candidate is detail‑oriented, analytical, and eager to grow their skills in software testing, automation, and quality assurance within a fast‑paced, collaborative environment. This is a remote position that operates during the (PST) Pacific Standard Time Zone. - Develop and implement testing procedures and plans to ensure software functions as expected. - Collaborate with the development team to ensure quality throughout the software development lifecycle. This includes clarifying ambiguities in business or functional requirements, as well as identifying success criteria and prioritizing test requirements. - Participate in developing and documenting User Stories, including testing estimates and validation tests, based on required procedures. - Prepare data sets to test logic, error handling, and system workflows. This includes participation in developer integration, system integration, and acceptance testing with other team members to ensure all areas of the application are fully tested and issues are clearly logged and prioritized consistently. - Provide manual and automated exploratory testing to understand the feature and how it is implemented, to find additional or unexpected behavior, and to refine and define additional test cases for the feature. - Execute tests and improve iteratively as new features become part of regression and other test cycles. - Automate individual tests where applicable using tools such as Katalon and Selenium. - Isolate, reproduce, and track defects via a defect log. In addition, ensure issues are resolved, including validation of the fix. - Participate in code reviews and provide feedback after code analysis. - Ensure tests are executed within the automated continuous testing framework wherever feasible. - Ensure all non-functional requirements (load, performance, scalability, security, usability, etc.) are met. - Ensure compliance with industry standards and best practices. - Recommend and follow through continuous improvement opportunities. - Act as a support point for the Help Desk to provide technical review and assessment of reported defects - Additional responsibilities as required. Requirements - Bachelor's degree in Computer Science or related field. - Basic understanding of software testing methodologies and tools. - Familiarity and experience with PHP. - Experience with databases, including MySQL. - Experience or knowledge of manual and automated testing tools (e.g., Selenium, PHPUnit, Katalon, JUnit, TestNG) is preferred. - Strong analytical and problem-solving skills. - Proven capacity to manage effectively and escalate risk. - Excellent communication and teamwork abilities. - Must be able to adapt between working independently and working in teams, be able to learn organizational structure quickly, and have a sense of urgency in task completion. - Attention to detail and a commitment to quality. - Ability to learn quickly and adapt to new technologies in a fast-paced environment. - Must be able to work across the PST Time Zone.​ Benefits Equal Opportunity Employment Statement PSC Biotech is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law. #LI-JD1​

PSC Biotech provides the life sciences with essential services to ensure that health care products are developed, manufactured, and distributed to the highest standards, in compliance with all applicable regulatory requirements. Our goal is to skyrocket our clients’ success, and you can be a part of our team’s achievements. Employing a global team of skilled professionals and experts that span across strategically located offices in North America, Europe, Asia and the Middle East, we are proud of the roles we have fulfilled to help our clients achieve success. The Experience With operations spanning the globe and featuring a multi-cultural team, PSC Biotech® is passionate about bringing the best and brightest together in an effort to form something truly special. When you make the decision to join our team, you will be offered the ability to feel inspired in your career, explore your professional passions, and work alongside a group of people who will value and nurture your talents. We are firm believers in coaching and developing the next generation of industry leaders and influencers. As such, you will not only be offered compensation and benefits structure that rewards you, but also be provided with the tools that will help you grow and learn. At PSC Biotech®, it’s about more than just a job—it’s about your career and your future. Your Role We are hiring a motivated Engineering Coordinator to join our team! The Engineering Coordinator provides cross‑functional administrative, operational, and project support to business development and leadership teams within a regulated consulting environment. The position focuses on CRM and proposal support, reporting and dashboard maintenance, project tracking, and coordination of internal and external activities to support commercial growth. The ideal candidate is highly organized, proactive, and comfortable managing multiple priorities while working with sensitive business data and supporting continuous improvement of internal systems and workflows. - Maintain and update CRM, ensuring accurate client, prospect, and opportunity data. - Support business development outreach activities, marketing campaigns, including contact list updates and engagement tracking. - Assist in the formatting, version control, and submission of proposals and capability statements. - Support Request for Proposal (RFP) administration, including document coordination and internal tracking. - Ensure all proposal documentation is up to date, correctly formatted, and compliant with client requirements. - Update and maintain BD dashboards, trackers, and performance reports. - Assist with data consolidation and reporting to support pipeline and project visibility. - Track internal and external projects, ensuring key milestones and deliverables are documented. - Coordinate and support equipment logistics, including handling, tracking, and support for service activities. - Provide general administrative support to BD and leadership teams as required. - Support continuous improvement of internal systems and workflows. This role will support the Australian team and is expected to work Australian business hours from 8:00 AM to 5:00 PM AEST. Requirements - Bachelor’s degree in Chemical Engineering or Mechanical Engineering. - 5+ years’ experience in a pharmaceutical, engineering, consultancy, or regulated manufacturing environment. - Exposure to or experience within the pharmaceutical, biotechnology, or life sciences sector. - Highly competent in communicating with peers, Team Leaders, Manager and Client. Both with written and oral communication). - Advanced proficiency in Microsoft Office applications, including PowerPoint, Word, Visio and Excel. - Strong interest in business development, operations, and commercial processes. - Prior experience using CRM platforms (HubSpot preferred). - Exposure to project management tools, proposal writing, project coordination, or client-facing support roles. - Experience with Power BI. - Experience with video editing software preferred, or a demonstrated willingness to learn video editing, software tools, and testing equipment operations. - Must be able to work independently and collaboratively in a remote setting. - Must be able to work standard AEST business hours. Benefits Equal Opportunity Employment Statement PSC Biotech is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law.​ #LI-DC1​