Role Description Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative operational strategies and exceptional patient experiences. Since opening in 2019, our mission has been to help specialty dental providers grow their practices. SALT is building a nationwide network of like-minded dental specialists while providing comprehensive support services that allow providers to focus on delivering exceptional care. The Virtual RCM Implementation Specialist will oversee the revenue cycle management aspects of dental practice migrations to the company’s preferred Practice Management Systems (PMS). This role partners closely with the migration team to ensure seamless transitions of RCM workflows, minimize disruptions to operations, and provide remote training and support to office teams nationwide. This role is fully remote; however, candidates must be able to support occasional extended hours and weekend work during practice go-live and migration events. The ideal candidate will have hands-on experience in dental revenue cycle management, particularly with Cloud 9 and Denticon, and a strong background in virtual training, SOP development, and remote implementation support. Responsibilities - Pre-Migration RCM Oversight - Conduct comprehensive remote assessments of RCM data prior to migration to ensure accuracy and completeness. - Identify and resolve potential issues related to patient balances, insurance claims, contracts, and data mapping. - Collaborate with migration teams to ensure all revenue cycle workflows transition successfully into the new PMS. - Participate in migration planning meetings and provide RCM guidance throughout the conversion process. - Virtual Training & Implementation Support - Serve as the primary virtual RCM trainer for office teams during and after migrations, including but not limited to: - Insurance eligibility verification - Contract creation and management - Collecting and posting co-payments - Insurance claim submission and tracking - Patient and insurance accounts receivable (AR) best practices - Payment posting workflows - End-of-day reconciliation processes - Lead live virtual training sessions and follow-up support meetings tailored to each office’s operational needs. - Provide ongoing remote support to offices post-go-live to ensure successful adoption and workflow optimization. - Support offices during go-live weekends as needed to ensure operational success and issue resolution. - Standard Operating Procedures & Best Practices - Develop, maintain, and update SOPs related to RCM workflows and PMS functionality. - Create virtual training resources, guides, and workflow documentation. - Ensure office teams follow RCM best practices to support compliance, operational efficiency, and optimal cash flow. - Assist with standardization of workflows across supported practices. - Collaboration & Continuous Improvement - Partner cross-functionally with IT, Operations, Training, and RCM teams to resolve post-migration challenges. - Gather feedback from offices and leadership teams to improve workflows, training materials, and implementation processes. - Monitor post-conversion RCM performance metrics and recommend operational improvements. - Support ongoing optimization initiatives related to automation, claims management, and AR workflows. Qualifications - 5+ years of experience in dental revenue cycle management - Strong understanding of dental insurance billing, AR management, and financial workflows - Experience creating SOPs, training materials, and process documentation - Experience delivering virtual training and remote implementation support - Strong communication and organizational skills in a remote work environment - Ability to manage multiple implementations and priorities simultaneously - Proficiency with Microsoft Office, Teams/Zoom, and remote collaboration tools - Ability to support occasional evening and weekend work during migration go-live events Preferred Qualifications - Hands-on experience with Cloud 9 and Denticon preferred - Experience supporting multi-location dental organizations - Knowledge of dental practice transitions and data migration best practices - Strong problem-solving skills and ability to adapt in fast-paced environments - Experience supporting remote office onboarding and workflow optimization Benefits - Fully remote work environment - Competitive salary and performance-based incentives - Comprehensive benefits package (medical, dental, vision) - Retirement Plan (401k with Company Match, IRA) - Paid Time Off (Vacation and Holidays) - Opportunities for professional development and career growth - Collaborative and growth-focused culture

Role Description As an Implementation Consultant reporting to the Team Lead of Implementations, you will drive our clients' successful onboarding and adoption of the Athennian platform. Acting as a trusted advisor and technical expert, you'll utilize your project management skills to navigate complex projects, ensuring timely and successful outcomes. Your ability to adapt to changing requirements, effectively manage client expectations, and contribute to process improvements will be essential in empowering users to unlock the full potential of Athennian and achieve their business goals. What you'll do - Project Management: - Manage implementation projects and client onboarding from initiation to completion, ensuring projects are delivered on time, within budget, and to the highest quality standards. - Develop comprehensive scope of work documentation that aligns client expectations with internal delivery capabilities. - Proactively manage and communicate any changes in project scope, budget, or timeline to stakeholders. - Implementation and Training: - Lead all aspects of implementation, including onboarding training, best practice sessions, solution configuration, and data migration. - Review and map complex customer data sets from various legacy systems into our platform. - Validate data accuracy and integrity to ensure alignment with customer workflows. - Partner with customers to dissect and understand their current and intended workflows. - Lead workshops to uncover their operational needs, not just their surface-level requests. - Identify change management opportunities to enhance user adoption throughout the project lifecycle. - Facilitate technical requirement gathering sessions and effectively convey customer feedback to the product team. - Customer Success: - Develop detailed project plans that directly address customer requirements and ensure their goals are met. - Provide accurate resource planning and forecasting for Athennian's internal project team to optimize delivery. - Oversee the successful production deployment and go-live launches with meticulous attention to detail. - Deliver an exceptional customer experience for all new users of the Athennian software. - Drive timely launches and ensure customers quickly realize the value of the platform. - Collaboration: - Work closely with Sales to ensure a smooth transition from the sales process to project delivery, setting clear expectations with customers. - Collaborate with Customer Success Managers (CSMs) to facilitate a seamless handoff after implementation, ensuring ongoing customer satisfaction and support. Qualifications - Minimum 3+ years of experience in a customer-facing implementation or project management role within a SaaS environment. - Proven track record of successfully managing complex implementation projects from initiation to completion. - A natural relationship-builder, skilled at fostering strong connections and trust with clients. - Strategic and proactive in client interactions, consistently mitigating churn, driving adoption, and encouraging expansion. - Empathetic and customer-centric, with a passion for understanding and exceeding client expectations. - Excellent communicator, adept at simplifying complex issues and conveying information clearly. - Highly organized, collaborative, and detail-oriented, with a proven ability to manage projects and drive change effectively. Benefits - Generous vacation/sick/flex days. - Remote work options. - Flexible working hours. - Health/dental/vision/group life/gRRSP/LTD/AD&D/EFAP benefits. - High growth environment. - Team-building activities. - Day-to-day variety (never a dull moment). - MacBook for all employees. - Stock options. - A culture of transparency.

Role Description We are looking for a Billing Implementation Coordinator who thrives at the intersection of client onboarding and billing operations. This role is responsible for managing and coordinating the implementation of clearinghouses and billing solutions for clients across both ICANotes Classic and Plus platforms, while also serving as a key individual contributor in day-to-day execution. The ideal candidate is as comfortable navigating EDI/ERA enrollments and payer portals as they are running client training sessions and driving cross-functional alignment. This is a critical role that directly impacts customer satisfaction, time-to-revenue for new accounts, and the overall health of our billing ecosystem. - You are a self-starter who is energized by helping practices get paid faster. - You are not afraid to get your hands dirty in enrollment forms, portal configurations, or claim troubleshooting, and you take pride in identifying issues before they escalate. - You enjoy collaborating across disciplines and can translate billing complexity into clear, actionable steps for clients. - You thrive in environments with many moving parts. - When faced with operational ambiguity or cross-functional noise, you bring structure, prioritization, and steady execution. - Demonstrated ability to create order from ambiguity and drive clarity amid moving parts, shifting priorities, and operational complexity. Key Responsibilities - Inovalon Wholesale Implementation (primary): Oversee and manage the implementation and onboarding process for Inovalon wholesale customers on both ICANotes Classic and Plus, ensuring proper setup and configuration in ICANotes to meet the practice's billing needs, successful EDI/ERA enrollment submission, and seamless coordination of training and testing. - Clearinghouse Setups on ICANotes Plus: Complete clearinghouse integrations in ICANotes Plus for all supported clearinghouses, including testing and back-end configuration. - Training & Support: Conduct training sessions for clients on the Inovalon Portal for billing functionalities, claims processing, and revenue cycle management best practices. - Troubleshooting & Issue Resolution: Identify, investigate, and resolve issues related to billing setup, claim submissions, and payment processing, triaging to other teams as needed. - Collaboration: Work closely with product, engineering, and support teams to escalate and resolve complex billing-related issues. - Documentation & Reporting: Maintain detailed documentation of client configurations, implementation progress, and issue resolutions. - Day-to-day execution: Submit Inovalon new customer account requests, complete account setups, run Inovalon demos and initial onboardings, edit forms and obtain signatures for enrollments, process Inovalon cancellation requests, manage Inovalon Classic-to-Plus migrations, and represent the function in team meetings. Qualifications - 3+ years of experience in billing implementation, revenue cycle operations, or client onboarding, ideally within healthcare SaaS or EHR contexts. - Hands-on experience with medical billing clearinghouses (Inovalon, Availity, Change Healthcare/CHC, or similar) and EDI/ERA enrollment workflows. - Demonstrated ability to manage multiple concurrent client implementations with tight deadlines. - Strong organizational and problem-solving skills with excellent attention to detail. - Excellent written and verbal communication skills, with comfort leading live client training sessions over Zoom or Google Meet. - Experience with tools such as TeamSupport, Slack, Google Sheets/Docs, Snagit, and PDF editing software. - Familiarity with payment processing platforms (Nexio, PaySpan, or similar) is strongly preferred. - Familiarity with healthcare or EHR systems is strongly preferred. - Comfort working in admin/back-office portals (StaffServer, Plus Admin Portal, Madaket, payer portals); technical fluency with tools like WinSCP is a bonus. Tools used in this role - TeamSupport - StaffServer / Plus Admin Portal - Slack - Zoom - Google Meet - Google Sheets/Docs - Snagit - PDF editing software - Inovalon Claims Management Pro - Madaket Enrollment Portal - ICANotes - BillFlash - Kno2 test accounts - PaySpan - Availity - CHC PES - Other third-party payment platforms - WinSCP Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Role Description We are a growing fintech organization looking to add a Client Implementation Engineer based out of Buenos Aires, Argentina! You’ll act as the technical bridge between the company and clients, ensuring successful implementation of fintech solutions and maximizing customer value. What you’ll be responsible for in this role: - Client-facing implementation work across 3 phases: - Pre-implementation (planning, setup) - Implementation (deployment, integration) - Post-implementation (support, optimization) - Collaborate with internal engineering teams and external clients - Help improve platform, tooling, and reusable components - Serve as a subject matter expert and mentor others - Identify process improvements and automation opportunities Qualifications - 3–5 years in implementation or client-facing technical roles - 3+ years in financial services (fintech, banking, payments, etc.) - Strong experience with: - Java-based systems (implementation/support) - SQL & NoSQL databases - CI/CD pipelines & Git - Linux/Unix command line - REST APIs (Postman or similar) - Secure file handling (SFTP, PGP) - Ability to improve processes and automate workflows Requirements - Desirable: - Payments, card systems, or banking integrations - AWS, Kubernetes, observability tools - Agile tools like Jira & Confluence - Knowledge & Skills: - Strong communication (technical + non-technical) - Problem-solving mindset - Organization and self-management - Customer-focused attitude - Ability to challenge and propose solutions confidently - Balances technical depth + client communication - Can own implementations end-to-end - Thinks beyond tasks → improves systems and processes - Builds trust with both clients and internal teams Benefits - A people first mentality - Professional development on day 1 - 360 focus on your wellbeing - Ability to work where you need to