• Write and edit SEO-focused articles aligned with the company's voice and style • Publish articles to the company website and manage content publishing schedules • Optimize content for search engines and support the overall SEO strategy • Make revisions based on stakeholder feedback and assist with product launch content • Create case studies and broader marketing collateral as needed • Create social media graphics and written content across company accounts • Prepare content for approval and manage publishing schedules • Develop multiple design variations to accommodate different stakeholder preferences • Support executive personal LinkedIn content as needed • Design social media posts, email marketing graphics, and branded marketing assets • Produce multiple design concepts and iterations based on briefs and feedback • Develop visual content aligned with company branding across all formats • Create email campaign designs and support email content development • Assist with layout creation, optimization, and scheduling • Ensure email campaigns are on-brand and aligned with marketing priorities • Publish and update website content on a regular basis • Support product launch updates and new page creation • Manage website-related marketing content and ensure accuracy across all pages • Coordinate with leadership on marketing priorities and approval workflows • Follow up on content awaiting approval to keep projects moving • Provide status updates via Slack and written communication • Support overall brand positioning, messaging, and campaign direction

• Manage, traffic and implement campaigns across digital advertising channels, including but not limited to Meta, TikTok, Google, Bing and Snapchat • Collaborate with Creative, International, Brand and Retail teams to execute seasonal campaigns and product launches on digital advertising channels • Serve as primary digital marketing owner for all product launches, working cross-functionally with agency, product, PMO and creative teams • Direct agency partner on day-to-day executional needs and inspire strategic and operational excellence • Partner with department leadership and agency to improve paid media performance through regimented learning agenda • Oversee both strategy and execution for our Project Cyclone and Sapphire creative workstreams • Track and communicate product updates with the broader marketing team • Manage the TikTok Shop program to grow GMV month-over-month • Cross-share learnings and ideas with other team members to help drive results

Role Description We're looking for a Digital Marketing Manager to own content, design, social media, email marketing, SEO, and website management for a fast-moving B2B SaaS company. You will be the person who keeps marketing execution running end to end, from writing and publishing SEO articles to designing social media graphics and managing product launch content. This is a broad, hands-on role. You need to be equally comfortable writing a well-structured SEO article, designing a branded social media graphic, and publishing a website update without needing someone to walk you through it. If you are a self-directed marketer who can own multiple channels simultaneously and keep projects moving even when approvals are slow, this role is a strong fit. Qualifications - Proven experience in a broad digital marketing role covering content, design, social media, and SEO - Strong writing and editing skills with the ability to match a defined brand voice and style - Proficiency in graphic design tools such as Canva, Adobe Illustrator, or Photoshop - Experience managing social media accounts and building content calendars - Familiarity with SEO best practices and experience writing search-optimized content - Comfortable publishing and updating website content using a CMS - Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously - Self-directed and reliable with the ability to keep work moving without constant direction Requirements - Content Marketing and SEO - Write and edit SEO-focused articles aligned with the company's voice and style - Publish articles to the company website and manage content publishing schedules - Optimize content for search engines and support the overall SEO strategy - Make revisions based on stakeholder feedback and assist with product launch content - Create case studies and broader marketing collateral as needed - Social Media Management - Create social media graphics and written content across company accounts - Prepare content for approval and manage publishing schedules - Develop multiple design variations to accommodate different stakeholder preferences - Support executive personal LinkedIn content as needed - Graphic Design - Design social media posts, email marketing graphics, and branded marketing assets - Produce multiple design concepts and iterations based on briefs and feedback - Develop visual content aligned with company branding across all formats - Email Marketing - Create email campaign designs and support email content development - Assist with layout creation, optimization, and scheduling - Ensure email campaigns are on-brand and aligned with marketing priorities - Website Management - Publish and update website content on a regular basis - Support product launch updates and new page creation - Manage website-related marketing content and ensure accuracy across all pages - Marketing Operations - Coordinate with leadership on marketing priorities and approval workflows - Follow up on content awaiting approval to keep projects moving - Provide status updates via Slack and written communication - Support overall brand positioning, messaging, and campaign direction Benefits - You will be paid in USD (bi-monthly: every 15th and 30th) - Paid Time Off in accordance with company policy - Observance of Holidays per company guidelines - 100% remote setup so you can work wherever you're most productive - Own the full marketing execution function with direct access to leadership - Work across content, design, social, email, and SEO with real creative latitude How to Apply Please include: - Your updated resume - A portfolio link or examples showing at least 2 to 3 marketing projects you owned including written content, design work, or social media campaigns - A short Loom video (1 to 2 minutes) introducing yourself, walking through your experience across content and design, and describing how you manage multiple marketing projects simultaneously Only candidates who submit both examples and a Loom video will be moved to the next step of the hiring process. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: - Initial Application - Submit your application and complete our prequalifying questions - Video Introduction - Record a video introduction to showcase your communication skills and work experience - Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable) - Recruitment Interview - Initial screening with our talent team - Executive Interview - Meet with senior leadership to discuss role alignment - Client Interview - Final interview with the client team you'd be supporting - Background & Reference Check - Professional reference verification - Job Offer - Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

Role Description We’re seeking a Digital Banking Support Representative to be on the front lines of delivering exceptional support, serving as the first point of contact for digital banking clients and resolving Tier 1 inquiries with speed and care. You’ll assist customers through online banking tools, troubleshoot access issues, and support a seamless digital onboarding experience. You’ll collaborate across teams, manage inbound and outbound communications, and contribute to deposit growth while stepping in to assist with new account openings when needed. Success in this role means bringing energy to every interaction, driving digital adoption, and delivering a standout client experience that meets key performance and satisfaction goals. Qualifications - Progressive experience in a client centric, high-volume role, ideally in a remote environment. - Proven, consistent achievement of business growth goals and financial targets. - Strong overall business acumen and an understanding of consultative sales. Requirements - Respond to Tier 1 inbound calls and emails for online banking access, login assistance, digital application issues, and general account inquiries. - Provide Tier 1 technical support and basic troubleshooting for mobile and online banking platforms. - Deliver timely, solution-oriented customer service across inbound and outbound interactions to ensure a seamless digital experience. - Identify cross-sell opportunities and conduct outbound calls to support deposit growth and non-interest income. - Assist with overflow requests to open new consumer deposit accounts and establish customer profiles. - Support marketing campaigns and digital banking initiatives, driving adoption and customer engagement. - Maintain accurate documentation of customer interactions and call records within the CRM system. - Verify submitted information during digital onboarding to ensure compliance with bank policies and guidelines. - Monitor and achieve performance metrics including First Call Resolution, Customer Satisfaction, and Cross-Sell Conversion Rate. - Adopt a commitment to environmental, social, economic, and racial justice. - Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training. - Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations. - Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity. Benefits - Comprehensive, people-first benefits package that supports your health, finances, and work-life balance. - 100% employer-paid health coverage for employees; employer contribution for dependents. - Medical, Dental & Vision Insurance. - Health Savings Account (HSA). - Free Telemedicine access via Teladoc. - 401(k) with 6% Employer Match — No Vesting Period. - Employee Stock Options. - Exclusive Employee Banking Perks. - Generous Paid Time Off: 2–4 Weeks of Vacation based on officer level plus additional tenure-based time. - 64 Hours of Paid Sick Time for all full-time employees. - Company-Paid Life Insurance. - Short- & Long-Term Disability Insurance. - Voluntary Life, Accident & Critical Illness Coverage. - Employee Assistance Program (EAP) with free counseling, legal, and financial services. Work Environment - Remote role within the United States; Eastern Standard Hours. - Occasional U.S. travel for company events. - Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90-days of offer acceptance. - Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs.