Probe CX

• Play a crucial role in assisting families and carers by answering inbound calls. • Provide information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

• Build Salesforce solutions using a combination of declarative and programmatic capabilities • Translate functional requirements and solution designs into technical components and build tasks • Develop solutions across areas such as Apex, Lightning Web Components, flows, validation rules, integrations, and security controls • Support the implementation of scalable and maintainable solutions aligned to project requirements and architectural direction • Contribute to technical design discussions and raise implementation considerations, risks, and constraints • Develop custom Salesforce functionality using platform tools and coding frameworks • Configure standard platform features where appropriate to support business requirements • Write clean, efficient, and maintainable code aligned to agreed standards • Assist with troubleshooting, debugging, and defect resolution during build and test phases • Perform unit testing and support system, integration, and user acceptance testing activities • Participate in code reviews and apply feedback to improve quality and consistency • Support documentation of technical designs, configuration, and deployment activities • Work closely with functional consultants and business stakeholders to understand requirements and clarify technical implications • Collaborate with other developers, architects, and delivery team members across project activities • Communicate progress, issues, and dependencies clearly to the project team • Continue building capability across Salesforce platform development, tools, and best practices • Support estimation and pre-sales activities where required

Customer Solutions Specialist Location: Melbourne Australia Job Description: About the role We're on the lookout for Customer Solutions Specialists to join our Melbourne team on a Fixed Term, Full Time basis (38 hours/5 shifts per week, Monday to Saturday) who understands that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development. Day in the life of a Customer Solutions Specialist - Service Excellence Superpower: Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment. - Fountain of Knowledge: Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips. - Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction. - Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills. - You Love & Respect the Detail: Accurately capture customer details and log interactions in our intuitive CRM system. The must-haves - Excellent communication and interpersonal skills, with the ability to build rapport with customers. - Strong problem-solving & critical thinking abilities to address customer queries effectively. - Commitment to delivering impressive customer service experiences. - Flexible & adaptable to changing priorities in a fast-paced environment. - You are computer proficient (& are keen to develop further - we even have a comprehensive resource library built to help you). Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed! The must-haves - Be 18 years of age at a minimum - Australia-based - Ability to commence 15th June 2026 - Availability to work full time, on a rotating roster, 5 shifts per week /38 hours per week, Monday to Friday between the hours of 8:00 am to 8:00 pm and Saturday 8:00 am to 4:00 pm Why You'll Love Working With Us - True Work From Home Flexibility: Work comfortably from your own dedicated home office space anywhere in Victoria. - Structured, Professional Growth: Participate in monthly performance reviews and ongoing professional development designed to fast-track your career. - A Culture of Integrity & Inclusion: Join a supportive team environment that actively promotes equal opportunity, safety, and mutual respect. - Competitive BPO Rates + Penalties: Enjoy stable hours and competitive industry compensation without the unpredictability of traditional customer-facing roles. Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction. Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Role Description We're on the lookout for Customer Solutions Specialists to join our Melbourne team on a Fixed Term, Full Time basis (38 hours/5 shifts per week, Monday to Saturday) who understands that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development. - Service Excellence Superpower: Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment. - Fountain of Knowledge: Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips. - Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction. - Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills. - You Love & Respect the Detail: Accurately capture customer details and log interactions in our intuitive CRM system. Qualifications - Excellent communication and interpersonal skills, with the ability to build rapport with customers. - Strong problem-solving & critical thinking abilities to address customer queries effectively. - Commitment to delivering impressive customer service experiences. - Flexible & adaptable to changing priorities in a fast-paced environment. - You are computer proficient (& are keen to develop further - we even have a comprehensive resource library built to help you). - Think you've got the right attitude but not all the experience? No problem. - We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed! Requirements - Be 18 years of age at a minimum. - Australia-based. - Ability to commence 15th June 2026. - Availability to work full time, on a rotating roster, 5 shifts per week /38 hours per week, Monday to Friday between the hours of 8:00 am to 8:00 pm and Saturday 8:00 am to 4:00 pm. Benefits - True Work From Home Flexibility: Work comfortably from your own dedicated home office space anywhere in Victoria. - Structured, Professional Growth: Participate in monthly performance reviews and ongoing professional development designed to fast-track your career. - A Culture of Integrity & Inclusion: Join a supportive team environment that actively promotes equal opportunity, safety, and mutual respect. - Competitive BPO Rates + Penalties: Enjoy stable hours and competitive industry compensation without the unpredictability of traditional customer-facing roles.

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency. As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions. This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to join our growing team and be a part of something meaningful. Here's the good info you want to know: - Australian based role - Multiple permanent full-time positions available - Must be available to work a rotational roster and be able to work the full time - 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster. Shift times are AEST. - Rotating roster generally released 2 weeks in advance - Paid training + access to additional support while you're settling in - You will be required to complete a National Police Clearance - Full work rights to work within Australia - You must reside in one of the following states Victoria, New South Wales or Queensland What makes a successful Customer Care Consultant - Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently. - Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems. - Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure. - Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly. - Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers. - Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in process - Meeting KPIs and Competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence. These qualities collectively contribute to the success of a Customer Care Consultant, enabling them to provide exceptional service and support to customers while thriving in a fast-paced work environment. As this role is working from home, you will need to have the following setup: - Windows 11 based PC & Monitor Or Windows 11 based Laptop with an i5 processor and 8GB RAM or equivalent. (50 Mpbs download and 20 Mpbs upload speed / at a minimum) - Anti-Virus installed and Windows Defender switched on. - Must have two stand alone monitors (this does not include laptop screen) - Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering. Starlink is not approved for use. - Headset with a microphone. - Smartphone Android 9 or IOS 15. - Note: No Macbooks as they are not compatible with our system. What’s in it for you? - Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture. - Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality. - Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service. - Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands. - Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus. About Probe CX Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction. How to Apply? Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.

• Overall accountability for Service Delivery across the Innovior (AU/NZ/PH/IN) • Continually driving improvements in efficiency, productivity, and quality of service delivery • Ownership of change management • Conduct, analyse and document post-implementation reviews • Owning Innovior Major Incident Management (MIM) processes for critical incidents • Actively participating in and drive compliance with PCI, IRAP and ISO27001 framework and compliance • Delivering service level management reporting to meet business needs • Ensure all Probe Group policies are adhered to. • Ensure Work Health and Safety policies are adhered to.