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At Probe CX, we help our clients become modern digital organisations.
IT Service Delivery Manager
Location
Philippines
Posted
96 days ago
Salary
0
Seniority
Senior
Job Description
IT Service Delivery Manager
Probe CX
• Overall accountability for Service Delivery across the Innovior (AU/NZ/PH/IN) • Continually driving improvements in efficiency, productivity, and quality of service delivery • Ownership of change management • Conduct, analyse and document post-implementation reviews • Owning Innovior Major Incident Management (MIM) processes for critical incidents • Actively participating in and drive compliance with PCI, IRAP and ISO27001 framework and compliance • Delivering service level management reporting to meet business needs • Ensure all Probe Group policies are adhered to. • Ensure Work Health and Safety policies are adhered to.
Job Requirements
- 5+ years of experience in a customer service environment
- Background and technical experience in a complex support environment
- Experience and certification in ITSM (minimum ITIL v.3 Foundation qualified)
- Experience with Service Management frameworks (E.g., ITIL) to manage service performance
- Experience with FreshService ITSM tool is advantageous
- Experience with RPA, Salesforce, Data & Analytics, ServiceNOW all advantageous
- Relevant tertiary qualifications
Benefits
- Health insurance
- Flexible work arrangements
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