Probe CX

Probe CX is a tech-powered customer experience (CX) organization that strives to amplify human capabilities with technological excellence. Emphasizing a people-first approach to bu

Customer Solutions Specialist

Location

VIC + 1 moreAll locations: VIC | Australia

Posted

6 days ago

Salary

0

Seniority

Senior

No structured requirement data.

Job Description

Customer Solutions Specialist

Probe CX

Customer Solutions Specialist Location: Melbourne Australia Job Description: About the role We're on the lookout for Customer Solutions Specialists to join our Melbourne team on a Fixed Term, Full Time basis (38 hours/5 shifts per week, Monday to Saturday) who understands that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development. Day in the life of a Customer Solutions Specialist - Service Excellence Superpower: Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment. - Fountain of Knowledge: Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips. - Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction. - Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills. - You Love & Respect the Detail: Accurately capture customer details and log interactions in our intuitive CRM system. The must-haves - Excellent communication and interpersonal skills, with the ability to build rapport with customers. - Strong problem-solving & critical thinking abilities to address customer queries effectively. - Commitment to delivering impressive customer service experiences. - Flexible & adaptable to changing priorities in a fast-paced environment. - You are computer proficient (& are keen to develop further - we even have a comprehensive resource library built to help you). Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed! The must-haves - Be 18 years of age at a minimum - Australia-based - Ability to commence 15th June 2026 - Availability to work full time, on a rotating roster, 5 shifts per week /38 hours per week, Monday to Friday between the hours of 8:00 am to 8:00 pm and Saturday 8:00 am to 4:00 pm Why You'll Love Working With Us - True Work From Home Flexibility: Work comfortably from your own dedicated home office space anywhere in Victoria. - Structured, Professional Growth: Participate in monthly performance reviews and ongoing professional development designed to fast-track your career. - A Culture of Integrity & Inclusion: Join a supportive team environment that actively promotes equal opportunity, safety, and mutual respect. - Competitive BPO Rates + Penalties: Enjoy stable hours and competitive industry compensation without the unpredictability of traditional customer-facing roles. Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction. Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

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Health Specialist - Registered Dietitian

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Title: Health Specialist (Registered Dietitian) Location: United States, remote Job Description: United States Clinical & Regulatory – Clinical Ops : Treatment, Pulse / Full Time / Remote At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. Sword Health is seeking a Registered Dietitian (RD) to join the Pulse business unit as a Health Specialist as part of our Clinical Operations team. 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Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work. - Explorer (Level 1) — Uses AI daily to boost personal productivity - Builder (Level 2) — Creates workflows and tools that elevate the whole team - Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. 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What you need to have - RD/RDN credential: Active Registered Dietitian or Registered Dietitian Nutritionist credential in good standing. - CDCES certification: Certified Diabetes Care and Education Specialist designation, required. - 3+ years of clinical experience: Background in nutrition counseling within cardiometabolic, diabetes, or lifestyle medicine settings. - Behavioral coaching experience: Demonstrable experience in behavioral coaching, including lifestyle habit formation, motivational interviewing, and long-term wellness support. - Tech-savvy and self-directed: Comfortable working within app-based platforms and remote care tools, with the drive to thrive in a fast-paced, autonomous environment. - Evidence-based nutrition knowledge: Deep familiarity with protocols for hypertension, prediabetes, type 2 diabetes, high cholesterol, weight management, and GLP-1 support across diverse member profiles. A plus if you have - Familiarity with GLP-1 therapy and its nutritional implications, including titration timelines, common gastrointestinal side effects, protein and micronutrient prioritization strategies during active weight loss, and lean body mass preservation considerations for members on semaglutide or tirzepatide. - Experience in lifestyle or wellness coaching (e.g. weight management, behaviour change). - Familiarity with digital health or AI-assisted tools. - Experience working at digital health and fas-t faced technology companies. *This range includes base, variable and equity. These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. 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Quest Diagnostics logo

Customer Care Representative II

Quest Diagnostics

A Fortune 500 company cited on the S&P 500 Index, Quest Diagnostics is a healthcare products and services provider offering diagnostic testing to 1-in-3 U.S. ad

Title: Customer Care Representative II Location: Jackson United States Job Description: Category Customer Service Location Jackson, Mississippi Job function Operations Job family Client Services Shift Day Employee type Regular Full-Time Work mode Remote Job Description Customer Care Representative II - Jackson, MS, Monday to Friday, 8:00 AM to 4:30 PM Pay range: $17.20+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI-related inquiries, etc. Responsibilities: - Supports assigned client group(s) performing moderate complexity health-related customer excellence activities. - Typically makes moderately complexity, inbound and outbound, health-related customer calls following set scripts, procedures. - Maintains complete customer/patient confidentiality for all health, personal, and other customer information. - Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. - Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures, and other duties needed to provide superior service. Qualifications: Required Work Experience: - 1 to 2 years of related customer service excellence experience; typically, with a minimum of 1 year as a CSR1 level. Preferred Work Experience: - Health care and laboratory-related experience. - Experience delivering customer service excellence and achieving productivity/accuracy/quality standards. Physical and Mental Requirements: - Consistent exceptional customer service, accuracy, and quality focus are required. Knowledge and Competencies: Align to Quest Culture & How We Work: - CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost. - CARE - We show each person they matter. - COLLABORATION - We commit teamwork - inside and outside of Quest. - CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last. - CURIOUSITY - We ask vital questions in search of richer answers. - FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork. - Typically, cross trained in 2 or more moderately complex areas with demonstrated skills in each. Skills: - Technical: Prefer good digital skills, computer (Outlook & Excel), phone systems, chat, automation, and AI. - Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital. Education - High School Diploma or Equivalent (Required) - Some College Courses College-level clinical laboratory education preferred. (Preferred) 60122 Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

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$17+ / hour
Mercier Consultancy Group logo

Croatian-Speaking Transportation Customer Experts

Mercier Consultancy Group

A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.

Role Description Mercier Consultancy MD is looking for enthusiastic Croatian-Speaking Transportation Customer Experts to join our team located in Greece. In this role, you will provide exceptional customer service to Croatian-speaking clients within the transportation sector, ensuring their inquiries and concerns are addressed promptly and effectively. This position offers a fantastic opportunity to develop your customer service skills while working in a diverse and international environment. Key Responsibilities - Provide professional and empathetic customer support to Croatian-speaking clients regarding transportation services. - Assist with bookings, schedules, and handle issue resolution through various channels such as phone, email, or chat. - Keep detailed records of customer interactions and transactions in the CRM system. - Collaborate with internal teams to ensure smooth operations and timely service delivery. - Stay updated with transportation products, policies, and procedures to offer accurate guidance. - Proactively identify and suggest improvements to customer service processes. Qualifications - Fluency in Croatian (both spoken and written) is required; English proficiency is advantageous. - Experience in customer service, ideally within transportation or logistic industries. - Strong communication and interpersonal skills with a customer-first attitude. - Ability to multitask, manage time efficiently, and solve problems in a fast-paced work environment. - Familiarity with CRM software and transportation systems is a plus. - Detail-oriented, proactive, and committed to excellent customer service. - Willingness to work and live in Greece, embracing a multicultural work environment. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Greece