Private Destinations

Role Description The Senior Business Analyst (Data & Analytics) is responsible for delivering data-driven insights to optimize shipboard finance operations. This role focuses on analytics, reporting, and business intelligence, supporting strategic decision-making across Finance Operations. The role includes partnerships with Financial Analytics, Finance Planning, and Financial Technology teams to develop reporting solutions, interpret data trends, and enhance financial visibility across the fleet. - Develop Advanced Analytics & BI Solutions: Design, build, and maintain dashboards, reports, and business intelligence tools to enable real-time visibility into financial and operational performance. Implement and utilize AI-enabled analytics features. - Perform Data Mining & Trend Analysis: Extract, analyze, and interpret large datasets to identify patterns, anomalies, and opportunities for operational and financial improvement. - Decision Support: Collaborate with Fleet Finance Management and other stakeholders to translate complex data into actionable insights to support leadership in optimizing financial performance, cost efficiency, and operational effectiveness. Train other staff to utilize newly created visual tools. - Lead KPI Design & Performance Measurement: Design and develop KPIs that measure success across shipboard finance operations, projects, and initiatives. Ensures transparency and visibility into performance drivers, risks, and trends. - Provide Operational & Analytical Support to Finance Teams: Offer ongoing analytical support and ad-hoc reporting to Fleet Finance Operations to ensure continuity and responsiveness to business needs. Qualifications - Bachelor's degree in business informatics, Data Science, Statistics, or other related field of study. - Minimum of 3+ years of experience in business analysis, FP&A, or data analytics, with understanding of finance and accounting principles. - Proven ability to perform data mining, modeling, and analysis, translating complex data into actionable insights. - Experience across the data lifecycle, including sourcing, validation, and visualization, using financial systems and BI tools. - Knowledge of SQL, OBIEE, EPM, Power BI, AI-enabled queries, and strong understanding of financial and payroll data analysis. - Strong command of Microsoft Office programs, advanced level of MS Excel. - Familiarity with other data visualization tools such as Tableau or similar platforms and script development. - Proficient in Accounting and Information System methodologies, tools, best practices, processes, and controls. - Amenable to work from 3pm - 12am (PHT). Company Description

Role Description The Coordinator, Sales Administration will support Carnival's travel agency sales channel across all global markets. The team member will support new travel agency set-ups and revisions to travel agency profiles in Carnival's systems according to all data and compliance requirements. Travel agency set-ups include: - Validation of travel agency information - Confirmation of business status - Compliance review - Assigning commission to each travel agency partner Role involves a combination of: - Travel agent email communication - Data collection - Data review - Data entry Additional tasks can be assigned by department manager and AVP. Essential functions include: - Receive emails from travel advisors requesting agency set-up or changes and ensure that applications are complete. - Follow-up with travel agencies (in writing or by phone) to collect any missing information. - Receive phone calls from travel partners via the department pilot line, including actionable tasks or transferring calls to another department. - Validate travel agency data with relevant third-party websites and services to confirm business status and compliance. - Enter or revise agency information in Carnival's internal systems to enable travel agencies to book new Carnival cruises. - Set-up new travel agencies with an ID and Password in Carnival's travel advisor booking tool GoCCL.com. - Perform other duties as assigned by department manager or AVP. Qualifications - Bachelor's degree in Tourism education or related field - 3+ years experience in customer service or related field (both phone and e-mail based customer service) - Must be available to work in EST hours to support North America customer base - Strong written communication skills - Experience following defined processes with precision and attention to detail - Comfortable multi-tasking and prioritizing work - Self-driven and motivated to succeed - Technical knowledge to troubleshoot, coordinate and leverage internal IT applications and databases - Ability to maintain and create supporting data (policy/procedure) within Microsoft Word, PowerPoint, Excel and CRM Company Description

Role Description This position involves overseeing and resolving credit card chargeback conflicts, including those involving PayPal and Bon Voyage, to guarantee prompt and precise reactions to all disputes. The role will require: - Creating monthly spreadsheets for JNR (a collection agency) with necessary documentation. - Producing balance due letters for outstanding balances on board. - Generating biweekly statements for receivables related to reservations and onboard accounts. - Handling Payment Gate payment exceptions and investigating email inquiries about Payment Gate and FunShipPay transactions. - Preparing monthly chargeback and collections reports, guaranteeing accuracy and fullness of data. - Regular engagement with different teams, banks, credit card companies, and external debt collectors. Success in this role requires strong organizational abilities, keen attention to detail, and advanced computer system proficiency. Qualifications - A Bachelor's degree in Accounting, Finance, Business Administration, or a related field is required. - A minimum of 5 years of experience in the Accounting field related to credit card processing, cash applications, or a related finance role, with a focus on chargebacks, disputes, and payment reconciliation. - Proven experience in handling credit card chargebacks, payment exceptions, and working with collection agencies or external debt collectors. - Solid understanding of financial systems, accounting processes, and payment processing platforms such as PaymentGate, FunShipPay, PayPal, and Bon Voyage. - At least 3 years of experience in operations, preferably in crew manning. - Proficiency in Microsoft Office (Excel, Word, PowerPoint). - Technical experience in ERP Accounting System. - Must be amenable to work in EST. Requirements - Responding to credit card chargeback and dispute situations, including those involving PayPal and Bon Voyage, ensuring each case is resolved accurately and on time. - Accountable for the preparation of monthly spreadsheets for JNR (collection agency), ensuring all required supporting documentation is accurately compiled. - Overseeing and conducting thorough research on daily PayPal inquiries, ensuring proper handling and compliance. - Generating biweekly balance due letters for onboard balances and biweekly receivable statements for reservations and onboard. - Processing daily Payment Gate payment exceptions, ensuring prompt resolution of any issues. - Conducting research on email inquiries regarding PaymentGate and FunShip Pay payment transactions, providing reliable resolutions. - Assisting in the preparation of monthly chargeback and collection reporting, ensuring accuracy and timely delivery. Company Description

Job Summary We're looking for enthusiastic, customer-centric sales professionals to join our upcoming VIRTUAL Personal Vacation Planner (PVP) training class. Only individuals residing in these states will be considered: FL, GA, TX, NC. This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals. The role demands working independently to meet monthly sales and productivity targets. ESSENTIAL FUNCTIONS: - Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects. - Present cruise products and make travel recommendations. - Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals. - Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests to close sales. - Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing. - Perform other job-related functions as assigned. QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES: - Minimum High School Diploma or GED. - Inside / outside field 1 year sales experience with proven sales success. - Experience developing new business and new accounts with a customer service background. - Proficient in Microsoft Office Suite. - Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels. - Excellent interpersonal skills. - Superior prospecting, presentation and closing skills. - Comfortable working in an environment requiring achievement of monthly sales targets and goals. - Effective time management, organizational and multi-tasking skills. - Ability to maintain strong working knowledge of cruise products. - Ability to work independently and manage our Customer Relationship Management (CRM) system. - Good problem-solving skills. - Consistent and reliable attendance and punctuality are essential functions of the job. - Must be fluent in English and be able to read, write and articulate in English - For internal interest, one must be in good standing with no verbal, written, or final warning. OTHER: - Shifts: - The training class runs for four (4) consecutive weeks: - Monday through Friday 09:00 AM - 06:00 PM (EST). - Once you've graduated from the training, your schedule will be: - Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST). - Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month. - Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place.​​​​​​​ All applicants must advise their Coach/Manager of their interest in applying for the role.​​​​​​​ - All applicants should fill out the application thoroughly. - Salary: - The starting hourly pay rate for this role is $15/hour for the first 10 pay periods. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+. ***Or your State minimum hourly wage if higher Carnival provides comprehensive and innovative benefits to meet your needs, including: - Health Benefits: - Cost-effective medical, dental and vision plans - Employee Assistance Program and other mental health resources - Additional programs include company paid term life insurance and disability coverage - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays – All full-time employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee’s discretion. - Vacation Time – All full-time employees at the manager and below level start with 14 days/year. All employees gain additional vacation time with further tenure. - Sick Time – All full-time employees receive 80 hours of sick time each year. - Other Benefits - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement ETHICS & COMPLIANCE: In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. #LI-DN1 #LI- REMOTE # CCL About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We’re looking for an amazing HAL Guest Relations Representative to fill this role. The Guest Relations Specialist serves as a key liaison between Holland America Line and its guests and travel professionals, ensuring a high standard of service and satisfaction. This role is responsible for researching and resolving inquiries, complaints, and praises received via various communication channels. The Specialist interprets and applies company policies, authorizes compensation when appropriate, and maintains strong relationships across internal and external stakeholders. By providing thoughtful and timely responses, the Specialist supports operational excellence and contributes to continuous improvement across guest-facing functions. Here’s a summary of what Holland America Line is looking for in its HAL Guest Relations Representative Is this you. Responsibilities - Research guest and travel professional letters, e-mail, and phone calls received regarding inquiries, complaints, and praises and communicate internally with the appropriate company personnel to resolve the issues. - Interpret company policies regarding guest complaints to determine if compensation is warranted and authorize compensation when appropriate. - Process responses for guest and travel professional feedback. - Maintain relationships with travel professionals, management on board Holland America Line vessels, sales reps, and all internal and external customers. - Identify problem areas both internally and externally for all products and work with appropriate personnel to resolve them. - Any additional duties as assigned by supervisor. Requirements - Minimum 1 year experience in contact center preferred - Knowledge of Holland America Line product and computer applications - Strong listening and verbal communication skills and remain calm under pressure - Organizational and multitasking skills - Ability to compose own correspondence - Ability to maintain confidential information - Preferred strong typing skills of 40+ wpm What You Can Expect - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement - Base Hourly Range: $16.35 to $22.07. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com #HAL

One of the best-known names in cruising, Cunard is the world’s leading international premium cruise line, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Cunard is well known for its White Star Service and Trans-Atlantic Crossings. We’re looking for an experience communication professional to fill this role. The Specialist, Onboard Experience Support provides elevated support to our onboard Guest Experience teams during and after the cruise. This position is heavily focused on supporting the onboard resolution of any issues or concerns raised by our guests, ranging from highly escalated issues and complex decision consultation to transactional administrative tasks. This requires outside of the box thinking, sound judgement and the ability to find creative solutions. In addition, the Specialist will also support any issues that require post-cruise follow-up by the ship via coordinated handoff and addressing any contacts received directly from guests or travel partners following the completion of the cruise. They will identify and share opportunities with leadership to foster the continuous improvement of our brand. The Specialist will do whatever is necessary to support our onboard teams in the delivery of an exceptional guest experience. Here’s a summary of what Cunard is looking for in its Specialist, Onboard Experience Support. Is this you? Responsibilities - Provide elevated support to our shipboard staff during and after the cruise. Assists with handling sensitive and highly escalated situations as they require support. Actively listens to create understanding, research using a variety of available tools and techniques, and then partners with the shipboard team on the appropriate course of action for the situation. Responds to inquiries and assists with requests for administrative support. Uses empowerment and judgement to drive timely and effective resolutions, up to the full value of the booking were deemed necessary. - Liaise with appropriate business units to ensure all relevant information has been processed as needed. Actively communicates and partners with shipboard teams at all phases to ensure alignment. Interfaces with the Accessible Experience team on issues requiring ADA expertise to drive resolution. - Research guest and travel professional letters, e-mail, and phone calls regarding inquiries, complaints, and praises and communicate internally with the appropriate company personnel to resolve the issues. - Manage customer interactions by utilizing the Siebel system. Creates Service Requests (SRs), Activities, and monitors files to ensure that no issue is left unresolved. - Follow up with guests to communicate the resolution of identified concerns and ensures their satisfaction with the handling of their expressed concern. Composes, edit, and prepares follow-up letters and emails for guests. - Identifies opportunities to improve processes and our overall guest experience. Research inquiries not addressed in applicable systems and ensures findings are communicated and documented appropriately. - Provides support to onboard teams during shipboard incidents, including elevated communication, the processing of cruise fare refunds, and handling of out-of-pocket expenses. Requirements - Excellent interpersonal skills and communication skills (verbal and written) with guests, travel agents, employees, other departments, and management. - Strong listening skills and the ability to empathize and connect with customers. - Ability to assess situations and determine the best course of action within scope of role - 2+ years of hospitality or customer service experience, including two years handling escalated issues. This position is 100% remote based, however, there are some states where we are unable to hire in: AR, CA, CT, DE, HI, ME, MN, NH, NY, OK, OR, SD, VT, WA, WV, WY. What You Can Expect - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement - Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information   Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.   Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact careers@carnivla.com. #CUN #LI-Hybrid #LI-GS1

This person must reside in the Northeastern area of the United States. One of the best-known names in cruising, Cunard is the world’s leading international premium cruise line, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Cunard is well known for its White Star Service and Trans-Atlantic Crossings. We are looking to hire a Business Development Manager-National Account in Santa Clarita, California to successfully maximize the company’s financial goals, develop a strong business relationship with our national accounts/consortia, key accounts, and host travel partners, while upholding the company’s core values.. Collaborates cross-functionally with commercial, creative, analytics, and revenue teams to support lead generation, prospect nurturing, and guest lifecycle communications, while maintaining strong quality control, timeline management, and performance tracking. Here’s a summary of what Cunard is looking for in a Business Development Manager-National Accounts. Is this you? Responsibilities: Account Relationship Management - Sets goals with top accounts including annual, quarterly, and trade where applicable. - Strategizes with accounts to meet company and account goals. - Works with each account to maximize the selling of our brand - Develops Sales & Marketing plans, national promotions, incentives, events, and training opportunities. - Initiates meetings with the accounts leadership team to discuss strategies for continuing and/or improving the accounts performance based on the analysis of the accounts business portfolio - Advocate on behalf of agency management team and/or owners regarding policies, experience, and opportunities to gain market share. - Works with Director, National Accounts in the negotiation of the annual business terms for all account agreements tendered - Defines an annual contact strategy with key accounts to provide consistent, effective engagement and collaboration - Plan and attend import functions, seminars, conferences, top producer events and trade shows. - Sets periodic training with top accounts Revenue Generation - Oversees the accounts efforts utilizing their allocated cooperative marketing, conferences/events and promotions budget agreed upon to advertise our brand effectively and efficiently to increase sales and profitability - Provides consistent reporting of account performance and tracking to goal to upper management monthly - Analyzes accounts and competitive trends to identify sales growth opportunities. - Responsibility to alert the Director, National Accounts of any overage/savings in budgetary allocations as soon as the run rate of expenditures indicates a savings is likely and/or re-allocation of funding for investment funding opportunities. - Works with each account to increase YOY revenues through maximum utilization of the company programs and sales tools. - Promotes and advocates the use of group program, exclusive promotions/offers to assure maximization of group space and amenities - Analysis of inventory and advises accounts of sales opportunities - Creates “out of the box” exclusive programs to create value-added proposition for accounts and their customers. For example, exclusive value-added amenity programs. - Organizes and prioritizes various projects that are required on “as need basis”. For example, conference/events calendar management, concessions cabin, road show and cruise sale utilization. Marketing Management - Supports the development of annual marketing plans for accounts where applicable - Manages and tracks all approved co-op marketing including the vetting and proofing of various marketing pieces - Ensures appropriate use of brand imaging, logos, and selection of trade/product to advertise - Collaborates with marketing on the development of brand consistent presentations. - Collaborates with marketing for brand position, consumer trends and co-branding opportunities. - Develops marketing intelligence of competitive activities and materials - Drives agent participation and completion of Academy training. Budget Management - Reviews and tracks account marketing plans - Responsible for the submission of commitments and ensures accounts invoices, pre-bills are submitted and processed in a timely manner - Helps ensure that T&E budget targets are met - Submits timely Pcard expenses and iexpense reports Travel - Manages air, hotel, and car travel - Attends consortia/national account conferences, imports, account familiarization cruises, sales meeting events, top producer events, and regional training events Internal Communication and Feedback - Provides competitive data to commercial/product team for evaluation and pricing strategy - Provides feedback to onboard product group regarding trade partner and customer experiences - Communicates with guest services, customer services, contact center and partner support team to ensure trade partner relationships are meeting and exceeding service level expectations. - Advocates to company head office on behalf of Agency owners, managers and agents regarding business opportunities, policies, service delivery experiences. Personal Development - Attends corporate development workshops and training - Stays abreast of all company communications, policies, product enhancements and itineraries - Stays abreast of all industry developments by ready trade publications, attending industry events and networking Knowledge, Skills & Abilities: - Scope: This incumbent will need to be an experienced business development leader with 5-7 years of demonstrated history of delivering commercial value, improving performance, and implementing change. Experienced in business development, contract negotiation, relationship building, account management, operational and sales management, budget forecasting and management, sales, and marketing. Ability to work independently, excel in fast-paced and new environments, positive, energetic, enthusiastic and results oriented. - Problem solving: In the role of Manager, National Account, problem-solving is a critical skill that involves addressing complex challenges to maximize the company's financial goals. This includes developing and maintaining strong business relationships with national accounts, consortia, key accounts, and host travel partners. The incumbent must navigate and resolve issues related to business development, contract negotiation, and account management. They must identify opportunities for growth, assess and mitigate risks, and ensure compliance with company policies and industry regulations. Additionally, the Manager must be adept at improving performance and implementing change, requiring a strategic approach to problem-solving. This involves analyzing market trends, forecasting budgets, and managing sales and marketing efforts. The ability to work independently, adapt to fast-paced environments, and maintain a positive, energetic, and results-oriented attitude is essential for effectively solving problems and driving success in this role. - Impact: This role is crucial in driving the company's revenue and market share by managing and nurturing relationships with key national accounts. This position significantly impacts the business by ensuring customer satisfaction, identifying growth opportunities, and implementing strategic initiatives that align with the company's goals. The Manager, National Account, collaborates closely with various departments, including sales, marketing, and finance, to develop and execute account plans that maximize profitability and customer retention. By effectively managing these relationships, the Manager, National Account, contributes to the overall success and competitive advantage of the company, ensuring long-term business sustainability and growth. - Leadership: The Manager, National Account is expected to exhibit strong leadership qualities that drive team performance and foster a collaborative work environment. This role requires the ability to lead by example, demonstrating integrity, accountability, and a commitment to the company's core values. The Manager will oversee a team of account executives, providing guidance, mentorship, and support to ensure they achieve their sales targets and professional development goals. Effective leadership in this role involves strategic decision-making, resource allocation, and the ability to inspire and motivate the team to excel in a competitive market. Additionally, the Manager must communicate effectively with senior management and other departments, ensuring alignment on business objectives and strategies. By cultivating a culture of excellence and continuous improvement, the Manager, National Account, will play a pivotal role in driving the company's success and maintaining strong relationships with key accounts. Requirements: - Bachelor's Degree or Equivalent Experience. 5-7 years in cruise/hotel/hospitality industry required. - Excellent written, verbal communication and presentation skills. Understand travel industry business models, ability to work effectively with remote teams/individuals. Excellent analytical skills, proficient in Microsoft Office Word, Excel, PowerPoint and Salesforce management tool. Ability to lead, coach and motivate travel advisors and to help them develop business and marketing plans. Ability to work independently and effectively with agent partners and executives at all levels. Ability to negotiate account issues and facilitate resolutions across various departments throughout the company. Travel: 25-50% with shipboard travel likely Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as “remote.” As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Cunard headquarters. Benefits - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement Our Culture… Stronger Together Our highest responsibilities and top priorities are compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/. Princess/Cunard is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact careers@carnival.com. #CUN #LI-Remote #LI-GS1

Role Description This person must reside in the Northeastern area of the United States. We are looking to hire a Business Development Manager-National Account in Santa Clarita, California to successfully maximize the company’s financial goals, develop a strong business relationship with our national accounts/consortia, key accounts, and host travel partners, while upholding the company’s core values. - Account Relationship Management - Sets goals with top accounts including annual, quarterly, and trade where applicable. - Strategizes with accounts to meet company and account goals. - Works with each account to maximize the selling of our brand. - Develops Sales & Marketing plans, national promotions, incentives, events, and training opportunities. - Initiates meetings with the accounts leadership team to discuss strategies for continuing and/or improving the accounts performance based on the analysis of the accounts business portfolio. - Advocate on behalf of agency management team and/or owners regarding policies, experience, and opportunities to gain market share. - Works with Director, National Accounts in the negotiation of the annual business terms for all account agreements tendered. - Defines an annual contact strategy with key accounts to provide consistent, effective engagement and collaboration. - Plan and attend import functions, seminars, conferences, top producer events and trade shows. - Sets periodic training with top accounts. - Revenue Generation - Oversees the accounts efforts utilizing their allocated cooperative marketing, conferences/events and promotions budget agreed upon to advertise our brand effectively and efficiently to increase sales and profitability. - Provides consistent reporting of account performance and tracking to goal to upper management monthly. - Analyzes accounts and competitive trends to identify sales growth opportunities. - Responsibility to alert the Director, National Accounts of any overage/savings in budgetary allocations as soon as the run rate of expenditures indicates a savings is likely and/or re-allocation of funding for investment funding opportunities. - Works with each account to increase YOY revenues through maximum utilization of the company programs and sales tools. - Promotes and advocates the use of group program, exclusive promotions/offers to assure maximization of group space and amenities. - Analysis of inventory and advises accounts of sales opportunities. - Creates “out of the box” exclusive programs to create value-added proposition for accounts and their customers. - Organizes and prioritizes various projects that are required on “as need basis”. - Marketing Management - Supports the development of annual marketing plans for accounts where applicable. - Manages and tracks all approved co-op marketing including the vetting and proofing of various marketing pieces. - Ensures appropriate use of brand imaging, logos, and selection of trade/product to advertise. - Collaborates with marketing on the development of brand consistent presentations. - Collaborates with marketing for brand position, consumer trends and co-branding opportunities. - Develops marketing intelligence of competitive activities and materials. - Drives agent participation and completion of Academy training. - Budget Management - Reviews and tracks account marketing plans. - Responsible for the submission of commitments and ensures accounts invoices, pre-bills are submitted and processed in a timely manner. - Helps ensure that T&E budget targets are met. - Submits timely Pcard expenses and iexpense reports. - Travel - Manages air, hotel, and car travel. - Attends consortia/national account conferences, imports, account familiarization cruises, sales meeting events, top producer events, and regional training events. - Internal Communication and Feedback - Provides competitive data to commercial/product team for evaluation and pricing strategy. - Provides feedback to onboard product group regarding trade partner and customer experiences. - Communicates with guest services, customer services, contact center and partner support team to ensure trade partner relationships are meeting and exceeding service level expectations. - Advocates to company head office on behalf of Agency owners, managers and agents regarding business opportunities, policies, service delivery experiences. - Personal Development - Attends corporate development workshops and training. - Stays abreast of all company communications, policies, product enhancements and itineraries. - Stays abreast of all industry developments by reading trade publications, attending industry events and networking. Qualifications - Bachelor's Degree or Equivalent Experience. - 5-7 years in cruise/hotel/hospitality industry required. - Excellent written, verbal communication and presentation skills. - Understand travel industry business models, ability to work effectively with remote teams/individuals. - Excellent analytical skills, proficient in Microsoft Office Word, Excel, PowerPoint and Salesforce management tool. - Ability to lead, coach and motivate travel advisors and to help them develop business and marketing plans. - Ability to work independently and effectively with agent partners and executives at all levels. - Ability to negotiate account issues and facilitate resolutions across various departments throughout the company. Requirements - Travel: 25-50% with shipboard travel likely. - Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations. - Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. - This position is classified as “remote.” As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Cunard headquarters. Benefits - Cruise and Travel Privileges for You and Your Family. - Health Benefits. - 401(k). - Employee Stock Purchase Plan. - Training & Professional Development. - Tuition & Professional Certification Reimbursement.

The Senior Engineer, Cloud is responsible for engineering and maintaining complex cloud environments. This role is responsible for delivering complex, highly secure, high-performance, scalable, cloud-first/could native solutions that meet or exceed RTO/RPO requirements. The Senior Engineer’s role includes developing, implementing, and maintaining cloud platform tools that are fundamental to the operation of the cloud team. Other responsibilities include disaster recovery and business continuity, cost optimization, security and compliance remediation, performance monitoring, and vendor engagement. Responsibilities - Operations: Function as an advanced technical resource for the Cloud Services environment, overseeing daily activities, governance, operationalization, and cost management of cloud platforms. Develop and maintain tools that support the operation of cloud platforms (i.e., cloud patching, cloud migration, infrastructure such as code provisioning, and configuration management). Identify and implement cost-optimization changes related to rightsizing, the uptime scheduler, and environment cleanup. Manage the day-to-day activities of the cloud environment. - Cloud Projects: Take a lead role with application development teams and on cloud solutions projects to execute infrastructure pipelines and implement cloud best practices. Implement and manage cloud resources to ensure seamless integration with existing systems. Implement automation tools and frameworks (e.g., Terraform, Ansible) to streamline deployment processes and improve operational efficiency. Provide cost estimates for labor, hardware, software, and other project planning needs. Ensure proper transition to the support team following the acceptance to run process. - Compliance and Security: Ensure that cloud systems adhere to best practices, security policies, and compliance requirements. Ensure security vulnerabilities are remediated in cloud environments. Assist with the definition of governance standards and ensure they are implemented across cloud resources. Assist with Disaster Recovery and Business continuity planning, testing, and execution. - Monitoring and Troubleshooting: Collaborate with the managed services provider to proactively monitor cloud environments for performance, availability, and security issues, and ensure incidents are resolved promptly. Provide technical leadership and oversee troubleshooting and problem resolution as needed. Communicate significant problems or issues to management. Regularly assess current systems and recommend improvements. - Performs other duties as assigned Requirements - 5+ years Required - As a cloud engineer, providing support and solutions, preferably with AWS, Azure, or Google Cloud Platform. - Experience designing distributed, highly available, fault-tolerant systems in multi-cloud environments across geographically distributed data centers. - Experience implementing and supporting client-server technologies (on-prem data centers or hybrid cloud). - Using industry-standard DevOps tools (Git, Jenkins, Tekton, Chef, Spinnaker, HashiCorp Vault, Terraform, Grafana, etc.). - Experience in ITIL and IT project management via various SDLCs (i.e. Agile, Waterfall, Hybrid, etc.) - Participating in cross-functional technology teams. - 5+ years Preferred: - Using IaC Provisioning tools (Terraform, AWS Cloudformation, Azure RM, GCP Cloud Build, etc.). - 1+ years Preferred - In the cruise and/or travel industry. - Requires an in-depth understanding of the provided architecture designs and the automation and support of the organization’s cloud infrastructure. - Strong foundation in client-server technology and strong knowledge of multi-cloud solutions. - Scripting or development knowledge with common coding frameworks. - Ability to think strategically and a demonstrated vision for future trends. - Ability to think critically, problem solve creatively and perform root cause analysis. - Flexibility to adjust to changing priorities and deadlines. - Good analytical skills and attention to detail with a strong business sense. - Ability to manage tight deadlines, prioritize workload, and achieve effective results. - Ability to write comprehensive and concise technical communications (i.e. email, reports, presentations) to be consumed by non-technical individuals. - Ability to create PowerPoint presentations that are informative and engaging and deliver them to various audiences, including management. - Very good communication, team building, conflict management, and organizational skills. - Proven track record of working collaboratively with cross-functional teams to achieve common goals and drive results. - Proficiency in MS Office. - Ability to quickly learn new technologies and concepts. This position is classified as “remote.” As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: - Health Benefits: - Cost-effective medical, dental and vision plans - Employee Assistance Program and other mental health resources - Additional programs include company paid term life insurance and disability coverage - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off: - Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. - Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. - Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. - Other Benefits: - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Engineer, Cloud is responsible for engineering and maintaining complex cloud environments. This role is responsible for delivering complex, highly secure, high-performance, scalable, cloud-first/cloud-native solutions that meet or exceed RTO/RPO requirements. The Senior Engineer’s role includes developing, implementing, and maintaining cloud platform tools that are fundamental to the operation of the cloud team. Other responsibilities include: - Disaster recovery and business continuity - Cost optimization - Security and compliance remediation - Performance monitoring - Vendor engagement Responsibilities - Operations: - Function as an advanced technical resource for the Cloud Services environment, overseeing daily activities, governance, operationalization, and cost management of cloud platforms. - Develop and maintain tools that support the operation of cloud platforms (i.e., cloud patching, cloud migration, infrastructure as code provisioning, and configuration management). - Identify and implement cost-optimization changes related to rightsizing, the uptime scheduler, and environment cleanup. - Manage the day-to-day activities of the cloud environment. - Cloud Projects: - Take a lead role with application development teams and on cloud solutions projects to execute infrastructure pipelines and implement cloud best practices. - Implement and manage cloud resources to ensure seamless integration with existing systems. - Implement automation tools and frameworks (e.g., Terraform, Ansible) to streamline deployment processes and improve operational efficiency. - Provide cost estimates for labor, hardware, software, and other project planning needs. - Ensure proper transition to the support team following the acceptance to run process. - Compliance and Security: - Ensure that cloud systems adhere to best practices, security policies, and compliance requirements. - Ensure security vulnerabilities are remediated in cloud environments. - Assist with the definition of governance standards and ensure they are implemented across cloud resources. - Assist with Disaster Recovery and Business continuity planning, testing, and execution. - Monitoring and Troubleshooting: - Collaborate with the managed services provider to proactively monitor cloud environments for performance, availability, and security issues, and ensure incidents are resolved promptly. - Provide technical leadership and oversee troubleshooting and problem resolution as needed. - Communicate significant problems or issues to management. - Regularly assess current systems and recommend improvements. - Performs other duties as assigned. Qualifications - 5+ years Required as a cloud engineer, providing support and solutions, preferably with AWS, Azure, or Google Cloud Platform. - Experience designing distributed, highly available, fault-tolerant systems in multi-cloud environments across geographically distributed data centers. - Experience implementing and supporting client-server technologies (on-prem data centers or hybrid cloud). - Using industry-standard DevOps tools (Git, Jenkins, Tekton, Chef, Spinnaker, HashiCorp Vault, Terraform, Grafana, etc.). - Experience in ITIL and IT project management via various SDLCs (i.e. Agile, Waterfall, Hybrid, etc.). - Participating in cross-functional technology teams. - 5+ years Preferred using IaC Provisioning tools (Terraform, AWS Cloudformation, Azure RM, GCP Cloud Build, etc.). - 1+ years Preferred in the cruise and/or travel industry. - Requires an in-depth understanding of the provided architecture designs and the automation and support of the organization’s cloud infrastructure. - Strong foundation in client-server technology and strong knowledge of multi-cloud solutions. - Scripting or development knowledge with common coding frameworks. - Ability to think strategically and a demonstrated vision for future trends. - Ability to think critically, problem solve creatively and perform root cause analysis. - Flexibility to adjust to changing priorities and deadlines. - Good analytical skills and attention to detail with a strong business sense. - Ability to manage tight deadlines, prioritize workload, and achieve effective results. - Ability to write comprehensive and concise technical communications (i.e. email, reports, presentations) to be consumed by non-technical individuals. - Ability to create PowerPoint presentations that are informative and engaging and deliver them to various audiences, including management. - Very good communication, team building, conflict management, and organizational skills. - Proven track record of working collaboratively with cross-functional teams to achieve common goals and drive results. - Proficiency in MS Office. - Ability to quickly learn new technologies and concepts. Benefits - Health Benefits: - Cost-effective medical, dental and vision plans - Employee Assistance Program and other mental health resources - Additional programs include company paid term life insurance and disability coverage - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off: - Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. - Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. - Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. - Other Benefits: - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement