PrescriberPoint

Role Description Hello! Please give this job description a thorough perusal before you decide to apply. There are aspects that will immediately knock you out of contention and we don't like raising hopes unnecessarily. For example, the ability to Claude code alongside engineers (Python/JS, LLMs/eval frameworks strongly preferred), Prior Auth domain knowledge, strong product-data prowess (SQL-querying), etc. Again, give it a good review. The fit may not be there. Cover letters are welcomed, appreciated, and reviewed (by a human). Applicants must reside in the States. Location: 100% Remote w/ occasional in-person meetups Comp: $110–$130k + bonus (DOE & location) What You'll Be Doing - Own execution and outcomes for PriorAuth—our AI-powered prior authorization and case management platform. - Shape an intelligent, automated product experience for HCPs and clinical staff. - Work from a Jobs-To-Be-Done mindset to understand clinical workflows and translate those jobs into experiences powered by agentic AI. - Ship production code alongside engineering—building features and supporting experiments hands-on. - Stay close to the data, reporting on product usage to focus on scaling and growth. - Partner closely with engineering leads, design, and AI/data science to deliver production-ready AI. What You'll Achieve (Outcomes) - Help shape an intuitive, trustworthy product experience for HCPs and clinical staff submitting prior authorizations. - Move PA workflows toward intelligent, agentic experiences—identifying where automation and AI can remove steps. - Ship production code alongside engineering—delivering features and standing up experiments. - Instrument the product and report on usage, turning signals into a clear view of where to focus for scaling and growth. - Ensure the experience stays clinically safe, compliant, and trustworthy as automation and AI expand. You'll Be Responsible For… - Follow the vision for PriorAuth to organize and deliver work against key clinical workflows. - Build a deep understanding of clinical PA workflows and translate them into intuitive, AI-enabled experiences. - Write and ship production code alongside engineering, and help design, run, and learn from product experiments. - Define the metrics that matter, instrument analytics, query the data, and report on product usage. - Work closely with data and AI teams to productionize AI—helping define confidence thresholds and clinical decision-support requirements. - Help shape integrations with ePA, pharmacy, and EMR systems. - Work closely with engineering leads, writing clear requirements and guiding execution toward measurable outcomes. - Collaborate with GTM so product priorities reflect market needs and business strategy. - Ensure HIPAA compliance, proper access controls, and comprehensive audit logging for all AI-assisted clinical decisions. Competencies We Respect - Comfortable writing and shipping production-quality code. - Track record with AI/ML products—conversational AI, agentic automation, or clinical decision support. - Demonstrated ability to convert clinical workflows into intuitive product experiences. - Strong analytical skills—comfortable querying product data and defining metrics. - Familiarity with prior authorization workflows, pharmacy processes, and EMR integration patterns. - Comfortable with microservices, API integrations, and cloud infrastructure. - Excellent partner to engineering, UX, AI/data teams, and clinical stakeholders. Requirements - Bachelor's degree in a relevant field (Business, Healthcare, CS, or similar) or equivalent experience. - 3–5+ years in product management, with significant time in healthcare technology, SaaS, or B2B platforms. - Hands-on coding ability—experience with modern AI coding tools, Python/JS, and LLM/eval frameworks strongly preferred. - Strong product-data skills—defining metrics, querying data (SQL or equivalent), and using product analytics tools. - User-centered judgment—able to ground product decisions in HCP needs. - Proven track record shipping products in agile environments with cross-functional teams. - Experience with AI/ML products or automation platforms. - Healthcare domain knowledge—prior authorization, pharmacy workflows, and clinical case management. - Familiarity with healthcare compliance (HIPAA), electronic health records, and clinical data standards. - Experience with EMR integration strategies and understanding of app marketplace certification requirements. - Excellent communication and stakeholder management skills. - Bias for action with the ability to move quickly in ambiguous environments. Benefits - 401(k) w/matching - All kinds of insurance (including matching HSA and pets!) - Open PTO - Remote stipend - Yearly education budget - Working with some of the smartest yet humblest and respectful people in the business Beliefs PrescriberPoint is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics.

Role Description Hello! We strongly suggest you give this entire Job Description a thorough review before you decide to apply. It’s not for everyone… in fact, our pool is quite small. Note that having GTM experience with HCPs , growing an adopted user base, strong SEO/organic growth strategy prowess, the ability to perform without staff, and an active AI-forward mentality are must haves. 100% remote. Must be performed in the States. We cannot facilitate VISAs. Cover letters are welcomed, appreciated, and reviewed (by a human). Reporting to our CTO and Head of Product, you're the go-to-market partner to PrescriberPoint's product leadership. You own how our products reach, convert, and retain healthcare professionals — the positioning, the channels, the launch strategy, and the adoption engine. You don't manage a marketing team. You build the GTM motion yourself, leveraging agents, an existing marketing team (creative director, email, ads, social), and whatever it takes to get products into the hands of HCPs. This is not a brand marketing role. This is not a "build a marketing department" role. This is a builder role for someone who can develop GTM strategy, execute it with their own hands, and prove that HCPs want what we're building — measured in adoption, not impressions. What You'll Do - Product Positioning & Messaging - Develop the messaging framework for PrescriberAI, PA, and Marketplace — what we say, to whom, through what clinical and professional lens. - Translate product capabilities into language that resonates with HCPs — not feature lists, but workflow transformation stories. - Own competitive positioning — how we're differentiated in the PA automation and AI prescribing landscape. - Go-to-Market Strategy & Execution - Build and execute GTM plans for product launches — PrescriberAI is the immediate priority. - Own the full launch playbook: positioning, channel strategy, adoption funnel, success metrics. - Run GTM for every major product release across surface areas, partnering with product leadership on timing and scope. - Channel & Organic Growth Strategy - Decide which channels reach HCPs and how — paid, organic, email, events, KOL networks, peer communities. - Own SEO and organic growth strategy — keyword targeting, content architecture, competitive positioning. You set the strategy; the content engine executes. - Evaluate channel performance ruthlessly — double down on what works, kill what doesn't. - Brief the existing marketing team on strategy and measure their execution against it, or build via agents when faster. - Activation & Advocacy - Own activation — getting HCPs to first value moment. Partner with Product on engagement; retention and NPS are Product-owned, you support via messaging. - Build the early adopter program for PrescriberAI — identify, recruit, and cultivate HCP champions. - Turn satisfied users into advocates — case studies, referrals, peer influence. - Competitive Intelligence & Sales Enablement - Maintain a live competitive landscape — who's doing what in PA automation, AI prescribing, HCP workflow tools. - Build battle cards, pitch materials, and collateral that sales uses in the field. - Feed competitive insights into product leadership to sharpen roadmap decisions. Qualifications - 8+ years in product marketing, at least 3 marketing to healthcare professionals. - You've built a GTM motion for a product targeting HCPs — not just executed someone else's playbook. - Track record of growing user bases for product-led companies, measured in adoption, not just awareness. - Strong SEO and organic growth strategy experience — you can set content strategy for a publisher model. - You operate without a team under you — you build via agents, tools, and direct execution. You don't need to hire 5 people before you can ship. - AI-forward — you already use AI tools daily in your work and you're excited about agentic operations as a force multiplier. - Strong enough to be a peer to senior product leaders — you earn trust through output, not title. - You've worked in startup environments where you built the function, not inherited it. Nice to haves: - Experience marketing AI/ML products to a skeptical professional audience. - Familiarity with prior authorization, prescribing workflows, or pharma commercial operations. - Product-led growth experience in addition to traditional marketing channels. What You Won't Do - Manage the marketing team — there's a creative director for that. You set strategic direction and measure results. - Own brand or creative — that's a separate lane. You own product-market messaging. - Wait for a team to be built before you produce results — agents and your own hands are your team on day one. - Build decks instead of campaigns — strategy without execution is worthless here. Why This Role Most product marketing roles sit downstream of product — you get told what shipped and write the blog post. This isn't that. You're in the room shaping how the product goes to market, partnered with the CTO, a Technical Product CoS, and a Director of PM who together are building the AI platform that changes how HCPs prescribe. You have the autonomy to set the GTM strategy, the tools (agents) to execute at startup speed, and a product that genuinely helps healthcare professionals. If you've been looking for a seat where product marketing actually matters to the outcome — where your work directly drives whether HCPs adopt — this is it. Compensation $190-220K base + 15% bonus + equity Benefits - 401(k) w/matching - All kinds of insurance (including matching HSA and pets!) - Commute from your kitchen - Open PTO (which leaders use!) - Remote stipend - Yearly education budget - Working with some of the smartest yet humblest and respectful people in the business Beliefs PrescriberPoint is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics.

Role Description The Marketing Operations Lead drives operational efficiency across PrescriberPoint's digital agency through AI-powered automation, data stewardship, and cross-functional coordination. This role owns the systems and processes that make the agency run — from marketing AI tools and HubSpot data integrity to creative intake workflows and performance reporting. You'll serve as the connective tissue between the agency and key partners: - Translating Product Marketing strategy into executable briefs - Providing Value Engineering with the campaign data they need - Ensuring the team has clean data and documented workflows to operate effectively When capacity gets tight, you step in to execute — but your primary value is making everyone else more effective. This role reports to the Director of Agency & Creative Services. What You'll Own - Marketing AI & Automation - Own the agency's automations, AI tools and agents — evaluate, implement, optimize - Leverage AI to document workflows, build playbooks, and maintain SOPs - Identify and implement automations that reduce manual work across the team - Train team members on AI tool usage and best practices - Stay current on emerging AI capabilities and recommend adoption where valuable - HubSpot Data Stewardship - Serve as HubSpot data steward for the agency (internal training provided) - Maintain data integrity: list hygiene, contact management, property standardization - Build and optimize workflows, segmentation, and automation - Troubleshoot HubSpot issues and serve as internal expert - Coordinate with broader marketing/sales on CRM data alignment - Cross-Functional Liaison - Serve as primary agency liaison to Value Engineering for campaign performance data and ROI measurement alignment - Serve as primary agency liaison to Product Marketing Lead—translate GTM strategy into actionable agency work - Ensure smooth handoffs between functions; flag misalignments before they become problems - Coordinate on vendor data and reporting needs - Creative Intake & Workflow - Streamline the creative intake process for cross-functional requests - Translate creative requests into actionable briefs for the design team - Manage creative project flow and ensure requests are prioritized appropriately - Flag capacity constraints and help balance workload across the team - Surge Execution - Step in to execute campaign work when needed - Requires proficiency in Google Ads, Meta, LinkedIn, various DSPs (StackAdapt, PulsePoint, Lasso), and HubSpot - QA campaigns, compile performance reports, traffic assets as needed - Provide backup support to keep work moving during peak periods Periodic Responsibilities - Client Onboarding: Manage onboarding workflow when new clients come on - MLR Submission: Track and coordinate MLR submissions with Customer Success - Vendor Management: Evaluate vendors, manage relationships, maintain data Qualifications - 10+ years of experience in marketing with significant time in operations or agency operations - HubSpot expertise — deep knowledge of workflows, automation, list management, and data hygiene - Demonstrated experience using AI tools to automate and streamline marketing work - Proficiency with Google Ads, Meta, LinkedIn, and programmatic DSPs (StackAdapt, PulsePoint, Lasso, or similar) - Strong systems thinking — you see how pieces connect and optimize for the whole - Excellent documentation skills — can create clear, usable playbooks and SOPs - Comfortable serving as liaison between functions with different priorities - Detail-oriented with strong data quality instincts - Bias toward action — you fix problems, not just identify them Preferred - Experience in healthcare or pharmaceutical marketing - Background in agency or multi-client environments - Familiarity with compliance/MLR submission processes - Experience with creative operations or project intake workflows - Exposure to Value Engineering, ROI measurement, or performance analytics Working Style - Systems-oriented — you think about how to make things work better, not just how to get through today's tasks - Proactive — you identify inefficiencies and fix them without being asked - Collaborative — you build trust by making other people's jobs easier - Adaptable — comfortable shifting between strategic process work and tactical execution - Reliable — when you own something, it gets done What Success Looks Like - First 30 Days: - Complete data steward training; understand current data state and pain points - Map current AI tools in use; identify gaps and quick-win automation opportunities - Establish relationships with Value Engineering and Product Marketing Lead - Shadow current workflows across engagement marketing, media, and creative - First 90 Days: - At least two AI-powered automations implemented and documented - Creative intake process streamlined; briefs are clearer and requests flow smoothly - Serving as effective liaison — VE has the data they need, PMD requests translate into agency action - Demonstrated ability to step into execution when needed - First 6 Months: - Comprehensive playbooks exist for major agency workflows - AI tools are embedded in team operations and delivering measurable efficiency gains - Cross-functional relationships are strong — you're the person who makes collaboration easy - Recognized as the operational backbone of the agency Role Details - Reports to: Director, Agency & Creative Services (Tina) - Direct Reports: None - Level: L4 (Lead) - Team: Marketing (Digital Agency) - Key Collaborators: Value Engineering, Product Marketing Lead, Marketing Team, Analytics/Data, Customer Success - Tools: HubSpot (expert level), Google Ads, StackAdapt, PulsePoint, Lasso, Jira, Google Workspace, AI tools (Claude, etc.) How This Role Fits This role owns operational effectiveness — the systems, data, and processes that make the agency work. You're the person who: - Keeps HubSpot clean so campaigns target the right people - Builds AI automations so the team can do more with less - Translates Product Marketing strategy into work the agency can execute - Gives Value Engineering the data they need to prove ROI - Writes the playbooks so work is consistent and scalable - Steps in to execute when capacity is tight You're not a channel specialist or a people manager. You're the person who makes everyone else more effective — and when needed, you roll up your sleeves and do the work yourself. Compensation Base salary ranges from $120,000 to $140,000 based on location and experience. There is a performance bonus. Benefits - 401(k) w/matching - All kinds of insurance (including matching HSA and pets!) - Open PTO (which leaders use!) - Remote stipend - Yearly education budget - Working with some of the smartest yet humblest and respectful people in the business Beliefs PrescriberPoint is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics.

Role Description PrescriberPoint helps pharmaceutical brands reach and engage healthcare professionals through data-driven digital programs. As our first Value Engineer, you will serve as the analytical backbone of our Customer Success organization — quantifying the business impact of our platform for pharma clients from the final stages of a sale through onboarding, ongoing delivery, expansion, and renewal. This is a business strategy and analytics role, not a software engineering role. We’re looking for someone with the instincts of a management consultant and the analytical chops of a business strategist — someone who can build a compelling ROI model in Excel, translate a pharma brand’s commercial objectives into measurable levers, and hold delivery teams accountable to hitting the targets they’ve set. You’ll partner daily with Account Managers, Sales, Data & Analytics, Marketing, and Product to ensure that every client program is grounded in quantifiable value and that we can demonstrate that value clearly at every stage of the relationship. In a subscription business, the ability to prove — with data — that your platform delivers more value than it costs is the single most important driver of retention and growth. You will own that proof at PrescriberPoint. What You’ll Do - Pre-Sale Deal Support - Partner with Sales on the highest-priority, latest-stage pipeline opportunities to build customized business cases that help convert prospects into clients. - Conduct rapid “boot camp” analytics engagements for prospective pharma brands: target list analysis, addressable HCP universe sizing, market opportunity assessment, and estimated ROI / NPI lift modeling. - Develop and present executive-ready business value assessments that tailor PrescriberPoint’s program to each brand’s specific therapeutic area, competitive landscape, and commercial goals. - Create reusable ROI frameworks and models that can be adapted across deals while maintaining the rigor needed for each individual engagement. - Onboarding & Program Design - Translate pre-sale commitments and assumptions into concrete KPIs, success metrics, and performance baselines for each newly launched brand program. - Work with Account Managers to articulate each pharma brand’s commercial strategy into specific, actionable levers and dials that internal delivery teams (Marketing, Product, Operations) can execute against. - Partner with Data & Analytics to stand up tracking mechanisms, dashboards, and measurement frameworks (including DiD-based NPI lift and intent-tiering methodologies) for each account. - Ongoing Value Tracking & Delivery Accountability - Maintain “projected vs. actual” performance scorecards for all managed-service accounts, proactively flagging when delivery is off-pace and recommending course corrections. - Prepare the analytical foundation and value narrative for Quarterly Business Reviews, arming Account Managers with the data and story they need to present to clients. - Partner with Marketing to translate brand strategy into targeted, measurable campaign approaches — ensuring tactical execution stays aligned with the strategic impact model. - Serve as the internal analytical advocate for the client’s objectives, holding delivery functions accountable to the commitments made during the sale. - Expansion & Renewal - Build incremental business cases for upsell and cross-sell opportunities — new brands, additional modules, expanded program scope — using actual performance data from existing engagements. - Compile end-of-term value realization reports comparing projected impact to actual delivery, forming the backbone of renewal narratives. - Feed client-level insights and patterns back into Product, Sales, and leadership to inform strategic direction and program evolution. - Playbooks & Scale - Build templated frameworks, playbooks, and self-serve tools that Account Managers can use for accounts that don’t require dedicated VE engagement. - Develop cross-account benchmarking data sets that strengthen PrescriberPoint’s institutional knowledge and improve the precision of future business cases. Qualifications - 5+ years of experience in a business strategy, analytics, consulting, or value engineering capacity within a B2B software, SaaS, or services environment. - Strong pharma / life sciences industry experience — fluent in the language of NPI, NBRx/TRx, IDN, formulary dynamics, HCP targeting, and pharma brand commercial strategy. - Advanced Excel / Google Sheets proficiency — comfortable with data at a business-user level. - Exceptional business storytelling — able to translate complex data into clear, compelling narratives. - Cross-functional collaboration — experience working successfully across Sales, Customer Success, Analytics, Marketing, and Product organizations. - Consulting-style problem solving — thrives in ambiguous environments and structures problems from scratch. - Literate with AI tools to support, accelerate, and automate deliverables and related workstreams. Requirements - Background in management consulting, investment banking, or a dedicated value engineering function at a SaaS company. - Experience building or contributing to ROI / business value assessment models used in enterprise sales cycles. - Familiarity with pharma measurement methodologies — difference-in-differences analysis, matched-panel studies, NPI lift measurement, or similar approaches. - Comfort with BI tools (Tableau, Looker, or similar) as a consumer of dashboards and reports. - Experience preparing and/or presenting Quarterly Business Reviews for enterprise clients. Mindset - You’d rather figure something out from first principles than be told exactly how to do it. - You treat internal teams — Marketing, Product, Operations — as clients whose strategic understanding you are responsible for sharpening. - You care about whether the work you set in motion actually lands, not just whether the model looks good on paper. - You’re comfortable being the first person in this role and building the function from scratch. Working Arrangement This is a fully remote position open to candidates based in the United States. Travel is minimal (less than 10%) and primarily optional, based on your interest — for example, client QBRs, industry conferences, or team offsites. Compensation Base salary for this position ranges from $160-185k depending on location and experience. There is a bonus driven by company and functional performance, and equity. Company Description PrescriberPoint is a health tech company that sits at the intersection of pharmaceutical marketing and prescriber engagement. Our platform helps pharma brands connect with healthcare professionals through data-driven digital programs — combining prescriber analytics, targeted content delivery, and measurable impact reporting to drive real clinical and commercial outcomes. - We have a really good shot at improving the millions of lives and careers of HCPs, Patients, and their families (even pets!). - We hire adults with a Trust-first/It's All Life philosophy. - We have some great benefits for a firm at our stage: 401(k) w/matching, all kinds of insurance (including matching HSA and pets!), remote stipend, yearly education budget, and working with some of the smartest yet humblest and respectful people in the business. - We’re (objectively) way better looking than our competitors.

Hello! We strongly suggest reviewing the entire job description before deciding to apply. It’s not a job for everyone and if you think you’ll be stretched, you will be, and probably not in mutually beneficial ways. Note that strong React +Typescript and Python+FastAPI prowess, skills in building real-time, interactive product experiences with AI/ML capabilities, using AI tools to accelerate coding, and exhibiting product instincts are must haves. (You’ll be tested in the process.) Start-up and healthcare exposure are BIG pluses. We are 100% remote. Candidates must reside in the States. Sadly, we can’t facilitate VISAs. Cover letters are welcome, encouraged, and reviewed by a human. About PrescriberPoint PrescriberPoint is a pharma-backed healthcare technology company building PrescriberAI — an AI prescribing workflow platform that helps providers get patients started on medications faster. The product pairs a conversational AI assistant with structured case management to streamline insurance lookup, prior authorization, clinical decision support, and sample fulfillment. The AI layer is in production with early practices live. We're pre-scale, not pre-product — the orchestration engine works, the agents work, and we're shipping the product experience that takes this to market. You'd be joining at the point where the technology is proven and the product needs to be built for real adoption. The Role Reporting to the Head of Product Engineering, you'll be a senior fullstack engineer building the PrescriberAI product — the real-time chat interface, the case management workflows, and the product features where AI agent capabilities surface to users. This is equal parts frontend and backend: building the React UI that providers interact with and the Python API layer that connects it to the agent orchestration engine underneath. Here's what you'll actually ship: - The conversational prescribing experience. Prescriber.AI is our AI assistant that guides HCPs through prior auth submissions in real time. You'll build and evolve the chat interface — WebSocket-driven, streaming agent responses, tool-use visualizations, and the interaction patterns that make a complex clinical workflow feel simple. - Case management workflows. When an HCP starts a prior auth or sample order, a case gets created and moves through a lifecycle — agent-powered auto-fill of clinical questions, payer selection, document generation, submission, appeals. You'll build the product flows that orchestrate this end-to-end. - Agent-powered product features. The agents can do a lot — auto-fill clinical questionnaires from EHR context, predict approval likelihood, draft appeal letters, check sample eligibility. Your job is turning those capabilities into product features that HCPs actually use: the UI, the API, the state management, the error handling, and the real-time feedback loops. You'll work closely with a Technical Product Chief of Staff who sets product direction, and a senior engineer who owns the agent orchestration engine. You're peers — he builds the agents, you build the product those agents power. You'll use AI tools aggressively in your own workflow — we expect engineers to leverage agents for development, not just build products with them. The bar is shipping fast without cutting corners in a domain where mistakes have real consequences. What You'll Do Product Engineering - Build and evolve the real-time chat experience — WebSocket streaming, agent response rendering, tool-use UI, clinical workflow interactions - Ship case management features — case creation, lifecycle management, document handling, status tracking - Build product surfaces where agent capabilities become features HCPs interact with (auto-fill, payer selection, appeal drafting, eligibility checking) - Own application architecture decisions — data models, API contracts, state management, performance, reliability - Work across the full stack: React/TypeScript frontend through Python/FastAPI backend Integration & Reliability - Build the APIs and contracts that connect the product layer to the agent orchestration engine, external systems (payer APIs, eFax, manufacturer gateways), and EMR integrations - A prior auth that fails silently delays a patient's medication by weeks. An agent that auto-fills the wrong clinical answer gets the case denied. You'll design for that reality — building the error handling, validation, and fallback patterns that make agent-powered workflows safe enough for clinical use. - Contribute to the agent orchestration layer as a power consumer — you'll develop deep architectural understanding through daily work in the codebase, not from reading docs Who You Are Must haves: - 5+ years of software engineering experience with significant fullstack product work - Strong React/TypeScript and Python backend skills — you'll split time roughly evenly between a real-time frontend and a FastAPI backend - Experience building real-time, interactive product experiences — chat, collaboration, live dashboards, or similar streaming applications - Experience integrating AI/ML capabilities into product experiences — you don't need to build the models, but you need to build products that use them effectively - Self-directed with strong product instincts — you can take a direction and come back with shipped software that serves the user, not just the spec - You already use AI tools to write code faster and push what's possible with AI-assisted development Nice to haves: - Experience building chat or conversational interfaces with streaming/real-time requirements - Experience consuming AI agent APIs or building agent-powered UX - Healthcare industry experience - Startup background where you wore multiple hats and shipped fast Tech Stack React + TypeScript on the frontend, Python + FastAPI on the backend, with real-time WebSocket communication between them. You'll integrate with AI agent APIs and work across the full stack daily. What You Won't Do - Work in a big company where your code takes months to reach users — we ship fast and you'll see your work in production within days - Follow a spec blindly — you're expected to have strong opinions about product architecture and push back when something doesn't make sense - Manage people — this is a senior IC role with architectural influence, not a management track position - Build throwaway prototypes — everything you ship is production software used by healthcare professionals - Wait for perfect requirements — you'll often work from a product direction and figure out the details as you build Why This Role Most AI product engineering jobs are "add a chatbot to an existing product." This is different. You're building the product for an AI-native healthcare platform — one where agents aren't a feature, they're the foundation. The orchestration engine is already in production. The agents already work. What's missing is the product experience that makes all of it fast, reliable, and valuable to the healthcare professionals who depend on it. You'll build the interface where a provider talks to an AI assistant about a patient's medication, watches it auto-fill a prior auth form, and submits it to the payer — all in one workflow. If you want to build the product layer for what AI agents can actually do in healthcare, this is the seat. Compensation: $170-210 depending on location and experience + bonus + equity. So, why (on earth!) would you want to leave what you’re doing and join us? - We have a really good shot at improving the millions of lives and careers of HCPs, Patients, and their families (even pets!) - We hire adults with a Trust-first/It's All Life philosophy - We have some great benefits for a firm at our stage: 401(k) w/matching, all kinds of insurance (including matching HSA and pets!), commute from your kitchen, Open PTO (which leaders use!), remote stipend, yearly education budget, and working with some of the smartest yet humblest and respectful people in the business - We’re (objectively) way better looking than our competitors :-) Beliefs: PrescriberPoint is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. Additionally, we participate in the E-Verify program as required by applicable law. Learn more about E-Verify here. Last, PrescriberPoint is a drug-free workplace committed to maintaining a safe workplace free from unlawful drugs and alcohol and complies with all applicable laws, including the Federal Drug-Free Workplace Act. Team members are prohibited from reporting to work or performing their duties with any unlawful drugs or alcohol in their system. They are also prohibited from using, possessing, manufacturing, selling, trading, distributing, dispensing or making arrangements or offering to distribute unlawful drugs or alcohol while at work or performing work duties. Any violation of the Company’s drug-free workplace policy may result in disciplinary action, up to and including disqualification from employment or termination, unless otherwise allowed by law.

Hello! Please give this job description a good read before you decide to apply. Note that Hubspot prowess, an amity for a small-team/start up ethos, AI tool usage to accelerate or automate workflows, and an adaptable/flexible mindset are must haves. Direct mail experience is a plus! 100% remote and must be performed in the States. Sadly, we cannot sponsor VISAs. To apply, please include a brief cover letter addressing: - Your experience with email marketing platforms and a specific campaign you've executed - How you currently use AI tools in your work (be specific about tools and use cases) - Why pharmaceutical/healthcare marketing interests you - Anything else you deem topical About PrescriberPoint: The brainchild of David Ricks, CEO of Lilly, and incubated by Boston Consulting Group’s Digital Ventures, PrescriberPoint is a Series A healthtech whose mission is to help Health Care Professionals reduce the time, tension, and anxieties they and their patients encounter during the prescribing process. We are funded to date by Lilly, Pfizer, Adobe, and MasterCard. Position Overview We're looking for a Senior Marketing Coordinator to own hands-on execution of direct marketing campaigns for PrescriberPoint's digital agency. You'll work across email, SMS, and digital channels to help healthcare providers connect with the tools and resources they need to support their patients. This role reports to our Marketing Manager and focuses on tactical execution: building campaigns in HubSpot, maintaining list hygiene, coordinating assets, and ensuring every deployment meets our quality standards. You'll also provide operational support across marketing and customer success functions, including compliance submission coordination. We're looking for someone with 3+ years of experience who can hit the ground running — not an entry-level role. The right candidate is detail-obsessed, comfortable with marketing technology, and already using AI tools to work smarter. You'll be part of a lean team where precision matters and your work directly impacts campaign performance. What You'll Do Campaign Execution (50%) - Build and deploy email campaigns in HubSpot from approved briefs and templates - Set up audience segments, personalization tokens, and dynamic content - Execute A/B tests on subject lines, send times, and content variations - Configure automated workflows and triggered messaging sequences - Coordinate SMS campaign deployment following compliance requirements - Traffic creative assets between design, compliance, and deployment Data & List Management (25%) - Maintain email list hygiene: manage bounces, unsubscribes, and engagement-based suppression - Validate contact data and flag quality issues before campaign deployment - Build and QA audience segments based on targeting criteria - Monitor deliverability metrics and troubleshoot issues - Support CRM data integrity through regular audits and cleanup Performance Support (15%) - Pull campaign performance data and format reports for team review - Track metrics against benchmarks (open rates, CTR, conversions) - Document test results and maintain optimization learnings - Flag underperforming campaigns and surface potential causes Process & Coordination (10%) - Maintain campaign calendar and track deployment timelines - Coordinate with creative team on asset requests and deadlines - Document workflows and update process guides as systems evolve - Support social and display campaigns - Provide operational support to cross-functional teams as needed, including submission coordination for compliance workflows What We're Looking For Required: - 3-4 years of experience in marketing, communications, or related field - Hands-on experience with HubSpot specifically (campaigns, workflows, list management) - Demonstrated use of AI tools to automate or accelerate work (Claude, ChatGPT, or similar) — we want someone who already thinks this way, not someone we need to convince - Familiarity with social media platforms and digital campaign fundamentals - Strong attention to detail with ability to QA your own work before it goes live - Comfortable managing multiple campaigns and deadlines simultaneously - Proficiency with data: can work with spreadsheets, build audience segments, and interpret performance metrics - Clear written communication skills Preferred: - Experience in startups and working in small teams - Exposure to paid social (Meta, LinkedIn) or programmatic display campaigns - Understanding of pharmaceutical marketing regulations (FDA/OPDP) or healthcare marketing experience - Familiarity with Google Analytics or similar analytics platforms - Experience with A/B testing methodology and optimization Working Style: - An amity for a small team/start up ethos - Takes ownership of execution without needing constant direction - Asks clarifying questions upfront rather than making assumptions - Flags problems early with potential solutions, not just issues - Treats deadlines as commitments, communicates proactively if timelines shift - Receptive to feedback and iterates quickly - Adaptable and flexible mindset is a must What You'll Learn This role offers deep exposure to pharmaceutical marketing operations, compliance workflows, and multi-channel campaign strategy. You'll develop expertise in: - Healthcare provider (HCP) marketing and engagement strategies - Pharmaceutical compliance requirements and MLR approval processes - Campaign optimization and performance analysis - Marketing automation and workflow design - Cross-functional coordination across marketing, compliance, and customer success Role Details - Reports to: Marketing Manager - Level: L2 - Team: Marketing (supports Digital Agency and cross-functional initiatives) - Collaboration: Works closely with creative, analytics, media, and customer success teams - Tools: HubSpot, Snowflake, Tableau, Postalytics, Salesmsg, Jira, Google Workspace, Claude About PrescriberPoint PrescriberPoint builds digital tools that help healthcare providers navigate the prescribing process — from coverage verification to prior authorization to patient support programs. Our digital agency partners with pharmaceutical brands to connect HCPs with these resources through targeted, compliant marketing campaigns. We're a small team where your work has a visible impact. You'll see the direct connection between the campaigns you execute and the metrics we report. If you want to learn pharmaceutical marketing from the inside while building real execution skills, this is the role. Compensation: Salary ranges from $75-90k depending on location and experience. There is a bonus. So, why (on earth!) would you want to leave what you’re doing and join us? - We have a really good shot at improving the millions of lives and careers of HCPs, Patients, and their families (even pets!) - We hire adults with a Trust-first/It's All Life philosophy - We have some great benefits for a firm at our stage: 401(k) w/matching, all kinds of insurance (including matching HSA and pets!), commute from your kitchen, Open PTO (which leaders use!), remote stipend, yearly education budget, and working with some of the smartest yet humblest and respectful people in the business - We’re (objectively) way better looking than our competitors :-) Beliefs: PrescriberPoint is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. Additionally, we participate in the E-Verify program as required by applicable law. Learn more about E-Verify here. Last, PrescriberPoint is a drug-free workplace committed to maintaining a safe workplace free from unlawful drugs and alcohol and complies with all applicable laws, including the Federal Drug-Free Workplace Act. Team members are prohibited from reporting to work or performing their duties with any unlawful drugs or alcohol in their system. They are also prohibited from using, possessing, manufacturing, selling, trading, distributing, dispensing or making arrangements or offering to distribute unlawful drugs or alcohol while at work or performing work duties. Any violation of the Company’s drug-free workplace policy may result in disciplinary action, up to and including disqualification from employment or termination, unless otherwise allowed by law.

Howdy! Before you apply, please give this job description a thorough read. Grounded experience selling into pharma, specifically patient services and access teams, is a MUST have. If you think you’ll be stretched, you will be (a situation we’d like to avoid-smile). Cover letters are appreciated and read (by a human). 100% remote and must be US based. Company Overview: The brainchild of David Ricks, CEO of Lilly, and incubated by Boston Consulting Group’s Digital Ventures, PrescriberPoint is a Series A healthtech firm (L.P.s Lilly, Pfizer, Adobe, MasterCard) focused on helping HCPs reduce the time, tension, and anxieties they and their patients encounter during the prescribing journey. We offer an end-to-end AI-enabled solution that includes drug awareness and education, medical affairs content, real-time coverage and affordability tools, PA support, and patient start programs, including Sampling. Position Overview: We are seeking a dynamic and results-oriented Director of Business Development with pronounced experience in selling technology to the commercial pharmaceutical industry. Reporting directly to the CEO/CRO, the ideal candidate will be responsible for driving sales growth of our leading-edge Patient Services solutions. This role requires tested consultative selling skills, in-depth knowledge of commercial infrastructure, strong understanding of current technologies, and the ability to effectively position product features, benefits, and value to diverse stakeholders. Key Responsibilities: - Sales Execution: Generate, pursue and close opportunities focusing on key decision-makers from patient services, market access, brand, and marketing teams - Sales Presentations: Conduct engaging presentations and product demonstrations, highlighting the benefits and value of our solutions geared to the specific functional needs of our clients - Negotiation: Negotiate contracts and pricing agreements to maximize profitability while ensuring customer satisfaction - Collaboration: Work closely with cross-functional teams, specifically marketing, to develop brand-specific presentations and proposals - Data Maven: Serve as a data denizen, intentionally updating, leveraging, and proactively evolving our CRM system (Hubspot) and related AI tools - Product Knowledge: Developing a robust understanding of our solutions and how they impact our client’s needs and metrics Key Competencies: - Communication Skills: Excellent verbal, written, and presentation skills. Ability to present ideas clearly and persuasively using a variety of formats to different audiences, including executives, clients, and team members. - Consultative Selling: Ability to creatively sell complex solutions by understanding and navigating sophisticated sales journeys; can pivot pitches based on objections without fluttering an eyelash - Relationship Building: Exceptional networking skills to build and maintain relationships with key stakeholders, partners, clients , and internal staff. Ability to leverage existing relationships to drive business growth in both new and existing accounts. - Market Knowledge: In-depth understanding of the industry, market dynamics, agencies, and competitive landscape. Ability to conduct market research and use data to drive business decisions. Negotiating & Deal Making: Expertise in negotiating deals, partnerships, and contracts. Proven track record of closing complex business deals. - Gets Stuff Done: The ability to plan, prioritize, pivot, project manage, make decisions, update, and delegate as appropriate to meet defined timelines and workstreams and then execute. Leveraging AI in these pursuits is critical. Qualifications: - Strong understanding of the HCP-related technology providers, market dynamics, and industry trends - Successful sales experience servicing commercial pharmaceutical needs; topical management consulting backgrounds are also looked on kindly; SaaS focus is nice to have but not mandatory; open to folks who have worked for manufacturers as well - Available and yearn for in-person meetings - Adept at and committed to embracing CRM systems (Hubspot) - Generative AI exposure is required; Agentic AI exposure is a big plus - Experience working with agencies is a plus - Startup/early stage experience a big plus - Preferred Bachelor’s degree; MBA is a plus Compensation: Base: $150-175k range, depending on experience and location Bonus: $100K target based on company and personal performance So, why (on earth!) would you want to leave what you’re doing and join us? - We have a really good shot at improving the millions of lives and careers of HCPs, Patients, and their families (even pets!) - We hire adults with a Trust-first/It's All Life philosophy - We have some great benefits for a firm at our stage: 401(k) w/matching, all kinds of insurance (including matching HSA and pets!), commute from your kitchen, Open PTO (which leaders use!), remote stipend, yearly education budget, and working with some of the smartest yet humblest and respectful people in the business - We’re (objectively) way better looking than our competitors :-) Beliefs: PrescriberPoint is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. Additionally, we participate in the E-Verify program as required by applicable law. Learn more about E-Verify here. Last, PrescriberPoint is a drug-free workplace committed to maintaining a safe workplace free from unlawful drugs and alcohol and complies with all applicable laws, including the Federal Drug-Free Workplace Act. Team members are prohibited from reporting to work or performing their duties with any unlawful drugs or alcohol in their system. They are also prohibited from using, possessing, manufacturing, selling, trading, distributing, dispensing or making arrangements or offering to distribute unlawful drugs or alcohol while at work or performing work duties. Any violation of the Company’s drug-free workplace policy may result in disciplinary action, up to and including disqualification from employment or termination, unless otherwise allowed by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Hello! Please note that unless you can accommodate some unusual hours (with a cheery demeanor), this role is best-suited for those living in the Eastern Standard Timezone. 100% Remote. Must be performed in the States. Sadly, we cannot facilitate VISAs. Cover letters are welcomed, appreciated, and reviewed (by a human)! This role supports provider offices, internal operations, and clinical teams by driving the execution layer of prior authorization and referral workflows. The focus is purely operational: documentation requirements, follow-up, routing, and closing loops so work progresses without delay. This role is for someone who can ramp into complex workflows, manage multiple active workstreams, and deliver consistent outcomes with minimal oversight. Qualifications - 5+ years of hands-on prior authorization experience — beyond general call center or data entry work - Direct experience in either a hospital/clinic central authorization function OR pharmacy technician role with dedicated PA and insurance specialization - Demonstrated understanding of both medical and pharmacy benefit PA workflows at the documentation and execution level - Experience navigating PBM requirements including coverage criteria, benefit verification, and authorization documentation standards - Proven ability to communicate with provider offices via phone and email — navigating gatekeepers, call trees, and office workflows to move documentation forward - Strong documentation discipline: accurate, timely case tracking with notes, outcomes, timestamps, and next steps - HIPAA compliance knowledge and scope discipline - Eastern Time Zone — non-negotiable Requirements - Execute PA and referral workflows end-to-end: documentation follow-up, routing, and loop closure with provider offices - Drive work forward by identifying next steps, obtaining missing information, and preventing case stalls - Communicate clearly and professionally with provider office staff via phone and email - Support clinical teams by reducing administrative burden — gather missing documentation, route questions appropriately - Maintain accurate, timely documentation in HubSpot and operational tracking tools - Identify recurring friction points and contribute actionable feedback to strengthen SOPs - Operate strictly within scope — workflow, documentation, process, and follow-up only Benefits - Salary ranges from $70-85k based on experience and location - 401(k) w/matching - All kinds of insurance (including matching HSA and pets!) - Open PTO (which leaders use!) - Remote stipend - Yearly education budget - Working with some of the smartest yet humblest and respectful people in the business Education - High school diploma or GED required - PTCB/CPhT strongly preferred

100% Remote. Must be performed in the States. Sadly, we cannot facilitate VISAs. Cover letters are welcomed, appreciated, and reviewed (by a human)! Unless you can accommodate some unusual hours (with a cheery demeanor), this role is best-suited for those living in the Eastern Standard Timezone. About PrescriberPoint: The brainchild of David Ricks, CEO of Lilly, and incubated by Boston Consulting Group’s Digital Ventures, PrescriberPoint is a Series A healthtech whose mission is to help Health Care Professionals reduce the time, tension, and anxieties they and their patients encounter during the prescribing process. We are funded to date by Lilly, Pfizer, Adobe, and MasterCard. Role Summary This role supports provider offices, internal operations, and clinical teams by driving the execution layer of prior authorization (PA) and referral workflows. The focus is operational: documentation requirements, follow-up, routing, and closing loops so work progresses reliably. This is a non-clinical role suited for someone who can ramp into complex workflows, manage multiple active workstreams, and deliver consistent outcomes with limited oversight. Schedule / Coverage - Training schedule (first 20 business days): Monday–Friday, 11:00am–8:00pm Eastern Time (ET) (aligned with manager’s hours) - Post-training schedule (after 20 business days): Schedule will adjust to a standard EST start and end time, with some occasional flexibility required based on coverage needs Core Responsibilities - Execute PA/referral workflows with provider offices, including process coordination, documentation follow-up, and appropriate routing. - Drive work forward by identifying next steps, obtaining missing information, closing loops, and preventing workflow delays. - Communicate with provider offices (PA/referrals staff, office managers, and workflow owners) in a clear, professional, non-clinical manner via phone and email. - Support clinical teams by reducing administrative burden: gather missing documentation, route questions appropriately, and ensure clinical staff receives only items requiring clinical input. - Maintain accurate, timely documentation and tracking in operational tools (e.g., HubSpot/trackers), including notes, outcomes, timestamps, and next steps. - Reinforce adoption of PrescriberPoint workflows and tools by helping provider offices follow process and stay on track. - Identify recurring issues (documentation gaps, payer back-and-forth, workflow breakdowns) and provide actionable feedback internally. - Contribute to maintaining and improving SOPs/playbooks as workflows evolve. Qualifications Relevant Background (one or more preferred) Candidates typically come from one or more of the following (or a closely related equivalent): - Prior Authorization (PA) Coordinator / Referral Coordinator - Patient Support Representative (PSR) in a hub/patient services setting - Benefits Verification / Access Support / Reimbursement Support - Specialty or high-touch access support role (non-clinical, execution-focused) Education & Experience - High school diploma or GED required - 5+ years of hands-on experience managing high-touch, multi-step PA/referrals workflows (beyond basic call center work) - Demonstrated experience with pharmacy benefits / PBM-driven requirements at the workflow level (documentation collection, criteria gathering, follow-up, routing) - Experience supporting provider offices directly via phone/email, including navigating gatekeepers, call trees, and internal office workflows to move documentation/forms/records through the process - PTCB/CPhT strongly preferred (not required) Core Competencies (Qualifications) - Demonstrated ownership of operational outcomes (e.g., consistently progressing work without waiting for step-by-step direction) - Strong follow-up discipline and organization across multiple concurrent workflows, with consistent tracking and close-loop execution - Clear, professional communication via phone and email, with appropriate persistence - Process-oriented problem solving: ability to identify where work is stalled and take action to remove blockers - Scope discipline: operates strictly within a non-clinical scope (workflow, documentation, process, follow-up); does not provide clinical advice or make clinical determinations - Comfortable working within a tiered support structure: resolves what can be handled at this level, escalates appropriately with clear context when needed, and keeps execution moving Highly Valued - Pharmacy technician background and/or deep PA/referrals experience in a high-touch environment - Experience with specialty workflows, complex payer back-and-forth, and repeated documentation loops - Hospital or specialty authorization/referral experience supporting provider offices across benefits, PA, and documentation workflows - HubSpot and/or comparable CRM/workflow tooling experience - Proven ability to support clinical teams operationally while maintaining clear non-clinical boundaries What Success Looks Like (First 90 Days) By the end of the first 90 days, this hire is operating independently in our core prior authorization (PA) and referral workflows, supporting provider offices with clear, non-clinical guidance and keeping work moving without constant oversight. Success includes: - Independent execution: Manages day-to-day PA/referral workflows end-to-end (documentation follow-up, routing, close-loop communication) with minimal direction. - Strong workflow ownership: Consistently identifies the next step, removes blockers, and prevents cases from stalling—while staying within a non-clinical scope. - Provider office support: Communicates clearly and professionally with provider offices by phone and email, effectively navigating gatekeepers, call trees, and office workflows to obtain required items. - Operational discipline: Maintains clean, timely documentation in HubSpot/trackers (notes, outcomes, timestamps, next steps) so activity is easy to follow and report. - Appropriate escalation: Resolves what can be handled at their level and escalates only when needed, providing clear context so clinical or internal teams can respond efficiently. - Process contribution: Identifies repeat friction points (missing documentation, payer back-and-forth, workflow breakdowns) and shares actionable feedback to strengthen SOPs and improve execution over time. - Coverage readiness: Able to support East Coast coverage needs confidently within the scheduled window and contribute to consistent service levels for the team. Compensation Salary ranges from $70-85k based on experience and location. So, why (on earth!) would you want to leave what you’re doing and join us? - We have a really good shot at improving the millions of lives and careers of HCPs, Patients, and their families (even pets!) - We hire adults with a Trust-first/It's All Life philosophy - We have some great benefits for a firm at our stage: 401(k) w/matching, all kinds of insurance (including matching HSA and pets!), commute from your kitchen, Open PTO (which leaders use!), remote stipend, yearly education budget, and working with some of the smartest yet humblest and respectful people in the business - We’re (objectively) way better looking than our competitors :-) Beliefs: PrescriberPoint is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. Additionally, we participate in the E-Verify program as required by applicable law. Learn more about E-Verify here. Last, PrescriberPoint is a drug-free workplace committed to maintaining a safe workplace free from unlawful drugs and alcohol and complies with all applicable laws, including the Federal Drug-Free Workplace Act. Team members are prohibited from reporting to work or performing their duties with any unlawful drugs or alcohol in their system. They are also prohibited from using, possessing, manufacturing, selling, trading, distributing, dispensing or making arrangements or offering to distribute unlawful drugs or alcohol while at work or performing work duties. Any violation of the Company’s drug-free workplace policy may result in disciplinary action, up to and including disqualification from employment or termination, unless otherwise allowed by law.

Please note: This is an independent contractor role. The benefits described below are applicable to full-time employees only. Three month contract to start. 100% remote and must be performed in the States. Cover letters are welcomed, appreciated, and reviewed (by a human). Last, before you apply, make sure you have the following experience. While you'll be reviewed by a human, you'll be passed on if you lack: - Hands-on experience building AI-enabled applications (LLM apps, tool-using agents, or workflow automation) - Strong prompt engineering skills: ability to write system prompts, skill definitions, and eval rubrics that produce consistent, high-quality agent behavior. - Strong testing and ops discipline: unit/integration tests, monitoring/logging, and incident response. - Demonstrated ability to teach and coach — whether through mentoring, workshops, pair programming, or documentation. You should enjoy making others more capable, not just shipping your own work. - 4+ years of s/w engineering experience (backend, integrations, automation, platform). About PrescriberPoint: The brainchild of David Ricks, CEO of Lilly, and incubated by Boston Consulting Group’s Digital Ventures, PrescriberPoint is a Series A healthtech whose mission is to help Health Care Professionals reduce the time, tension, and anxieties they and their patients encounter during the prescribing process. We are funded to date by Lilly, Pfizer, Adobe, and MasterCard. Why this role exists We're rolling out AI agents that do real work across the organization — offloading administrative and operational tasks in Sales, Marketing, Customer Support, and Ops. We've already built a plugin marketplace with 28 agent plugins, 100+ skills, custom CLI tooling, and an eval framework. We need someone who can build new agents, harden what exists, and coach the rest of the team to build their own. This is not an R&D sandbox. You will be measured by what ships, reliability in production, adoption by the team, and — critically — whether others can build and maintain agents without you. What you'll own You will own agent outcomes in production and team capability end-to-end: - Workflow discovery → agent design → build → test → deploy → monitor → iterate - Tool integrations (CRM, helpdesk, BI, docs, comms) via lightweight CLI tools that agents invoke as primitives - Quality + safety standards that prevent trust-breaking failures - Production operations: evals, logging/traceability, dashboards, incident response, and regression prevention - A repeatable agent factory (templates, shared skills, reusable connectors, scaffolding tools) that increases throughput without sacrificing quality - Team enablement: coaching staff across all functions to discover, spec, build, and maintain their own agents What you'll do Find the wedge + ship - Shadow functional teams, map workflows, and identify the highest-leverage admin tasks to automate. - Turn those into a tight sequence of releases: MVP → v1 → v2. - Translate business workflows into agent specifications through collaborative discovery with non-technical stakeholders. Build real agents (not demos) - Implement agents using Claude Code's plugin architecture: agent identity files, SKILL.md skill definitions, subagent orchestration, and tool-use patterns. - Write clear, structured prompts (system prompts, skill instructions, eval rubrics) that produce reliable, repeatable agent behavior. - Build agents that run both: - Attended mode (human-in-the-loop approvals, confidence cues) - Autonomous mode (policy-based execution, safe escalation, auditable actions) Engineer the integrations and runtime - Build and maintain lightweight Python/Typer CLI tools that serve as the connective tissue between agents and business systems (CRM, ticketing, BI/warehouse, knowledge base, email/calendar). - Design clean tool interfaces that are both human-usable at the terminal and agent-friendly via tool-use declarations. - Write and maintain production code in Python and/or TypeScript. - Design for reliability: idempotency, retries/backoff, rate limiting, timeouts, and graceful degradation. Own quality + operability - Define and implement evals: golden-set test cases, regression suites, fixture-based grounding checks, and launch checklists using Promptfoo or similar frameworks. - Write eval rubrics and assertion layers that catch hallucination, format violations, and instruction drift. - Debug prompt-level issues — not just code bugs, but behavioral regressions in agent output. - Implement observability: structured logs, traces, tool-call auditing, failure clustering, and per-agent health dashboards. - Triage production issues, run postmortems, and prevent repeat failures through tests and guardrails. Coach the team to build their own agents - Run hands-on workshops that take non-technical staff from "I have a repetitive task" to "I have a working agent." - Pair with team members across functions to co-build agents — not just build for them. - Create and maintain playbooks, templates, and guardrails that lower the bar so anyone on the team can ship an agent safely. - Establish patterns and conventions that make the agent ecosystem self-service over time. - Communicate agent capabilities and limitations honestly — no vapor, no overpromising. Drive adoption - Deliver workflow-native entry points (Slack commands, CRM buttons, ticket macros, internal UI). - Document runbooks and "how to trust this" guidance based on real capability. - Measure adoption and iterate based on usage data, not assumptions. Engineering background we expect This role requires strong software engineering fundamentals: - Experience building and shipping backend systems / web services - Comfort with APIs, auth (OAuth/service accounts), permissions/RBAC, and secrets management - Understanding of system design tradeoffs: latency/cost, scalability, reliability, and failure modes - Comfortable with Docker and containerized deployments (for CLI tools and supporting infra) - Experience with CI/CD pipelines and production deployment workflows Required qualifications - 4+ years professional software engineering experience (backend, integrations, automation, platform). - Production coding experience in Python and/or TypeScript. - Hands-on experience building AI-enabled applications (LLM apps, tool-using agents, or workflow automation) with a focus on reliability and evaluation. - Strong prompt engineering skills: ability to write system prompts, skill definitions, and eval rubrics that produce consistent, high-quality agent behavior. - Strong testing and ops discipline: unit/integration tests, monitoring/logging, and incident response. - Demonstrated ability to teach and coach — whether through mentoring, workshops, pair programming, or documentation. You should enjoy making others more capable, not just shipping your own work. Preferred qualifications - Experience with Claude Code (plugin authoring, skill design, subagent orchestration) or deep familiarity with Anthropic's tool-use patterns. - Experience building evaluation pipelines for LLM/agent quality (task success, groundedness, hallucination rate, context faithfulness). - Familiarity with Promptfoo or similar eval frameworks for output-quality testing. - Experience building and maintaining CLI tools (Python/Typer, Click, or similar) as integration primitives. - Experience integrating with CRM/helpdesk/BI systems (e.g., HubSpot, Zendesk, Snowflake, Google Workspace APIs). - Experience in regulated environments (healthcare/pharma) with auditability, data minimization, and access controls. - Docker experience for containerizing CLI tools and supporting services. What success looks like (in 90 days) - You've shipped 2–3 new agents to the plugin marketplace with full eval coverage and monitoring. - You've coached at least 2 non-engineering team members through building their own agent or skill — and they can maintain it independently. - You've expanded eval coverage significantly (from baseline to 6+ plugins covered). - You've documented the "how to build an agent" playbook that any team member can follow end-to-end. - You've established yourself as the go-to person for agent quality, and the team trusts the agents you've shipped. This role is not for you if… - You prefer prototypes to production ownership. - You don't want to write code, debug integrations, and own reliability post-launch. - You avoid accountability for business impact and adoption. - You need fully defined requirements and a roadmap handed to you. - You'd rather build frameworks than solve business problems. - You can't explain technical concepts to non-technical people. - You think "agent" means a chatbot with a system prompt. So, why (on earth!) would you want to leave what you’re doing and join us? - We have a really good shot at improving the millions of lives and careers of HCPs, Patients, and their families (even pets!) - We hire adults with a Trust-first/It's All Life philosophy - We have some great benefits for a firm at our stage: 401(k) w/matching, all kinds of insurance (including matching HSA and pets!), commute from your kitchen, Open PTO (which leaders use!), remote stipend, yearly education budget, and working with some of the smartest yet humblest and respectful people in the business - We’re (objectively) way better looking than our competitors :-) Beliefs: PrescriberPoint is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. Additionally, we participate in the E-Verify program as required by applicable law. Learn more about E-Verify here. Last, PrescriberPoint is a drug-free workplace committed to maintaining a safe workplace free from unlawful drugs and alcohol and complies with all applicable laws, including the Federal Drug-Free Workplace Act. Team members are prohibited from reporting to work or performing their duties with any unlawful drugs or alcohol in their system. They are also prohibited from using, possessing, manufacturing, selling, trading, distributing, dispensing or making arrangements or offering to distribute unlawful drugs or alcohol while at work or performing work duties. Any violation of the Company’s drug-free workplace policy may result in disciplinary action, up to and including disqualification from employment or termination, unless otherwise allowed by law.