Performance Development Group

• Help with operational tasks related to the delivery of new hire and team training programs. • Assist the training team with LMS Administration, tracking assessments, and managing onboarding logistics. • Perform ongoing LMS maintenance including managing access and ensuring training records are up to date. • Attend bi-monthly calls with the vendor to learn about system updates and enhancements.

• Creating solution concepts for proposals and other sales pursuits, based on business needs provided identified during client meetings and/or client document review with the Solution Architect and PDG’s Sales Team. • Architecting solutions as part of a client engagement, based on data gathered as part of a discovery process. • Overseeing and providing input into the solution buildout to ensure that the requirements of Solution Architecture are being met. • Creating strategies for measurement, implementation, communication, sustainability, and change management in support of Launch Readiness, HCP Engagement, KAM (Key Account Management), and MSL (Medical Science Liaison) Engagement initiatives, as well as other Life Sciences topics. • Partnering with our sales team to perform a deep dive into our client’s business needs, brainstorm and proactively prescribe solutions that will help address the client’s business challenges, perform as a key member of the engagement team, act as the subject matter expert relative to PDG’s solutions and remain as part of the engagement team throughout the life of each project to provide support.

• Developing and fostering relationships, consulting with clients at all levels to ensure workforce capability is aligned with corporate strategy, bringing innovation, and thought leadership in areas of critical importance to achieving the client’s strategy • Developing and maintaining a comprehensive knowledge of PDG’s solutions and services, along with industry trends from webinars, social media, blogs, etc. • Developing strategic account plans for each account • Gaining a comprehensive understanding of each client and opportunity, crafting, and delivering business proposals that effectively position the value of PDG’s solution to achieve the client’s goals • Determining appropriate pricing for each opportunity based on profitability guidelines and an understanding of the client’s financial situation • Managing and driving the sales process from lead generation through contract execution • Working collaboratively with members of each PDG line of business to ensure information regarding projects and clients is communicated and proposals and clients are delighted with their experience with PDG and our solutions and services • Meeting and exceeding revenue and gross profit goals

• Collaborate with PDG’s sales and client services teams and clients to define the business objective, the assessment process, the identification of structural and cultural changes; and the learning recommendations required to achieve business objectives. • Guide and work with clients through goal definition and needs identification using problem-solving principles and experience. • Create actionable solutions that solve client issues and link to our client's performance outcomes. • Use diagnostic and assessment tools, analyze textual and numerical data, identify root causes/trends, and collaboratively create a simple, effective summary/design for the client to solve their challenges. • Plan and manage efforts to define organizational processes, capabilities, change management, application of key technologies, and performance metrics. • Engage the client to understand strategic changes in the business and make recommendations for aligning the solution to the changes. • Build business cases and monitor the achievement of strategic, financial, and operational benefits, ensuring planned business outcomes are achieved.

• Collaborating with PDG’s Leadership, Sales, and Account Management teams to identify clients who would benefit from solution services and create strategies for client pursuits. • Guiding the sales team through goal definition, opportunity identification, and the design of business performance solutions using problem-solving principles and experience. • Determining the performance needs of the target audience and how those needs align with the overall business goals of the organization. Analyzing complex programs and making recommendations to streamline and enhance the learner experience. • Designing and presenting learning, performance, evaluation, and communication strategies and solutions to clients. • Performing needs analysis through interviews, focus groups, document review, technology evaluation, and additional discovery to determine gaps and opportunities in the performance of the target audience • Leveraging emerging trends and technologies in solutions design by staying abreast of thought leadership via webinars, conferences, blogs, and articles. Supporting solution concepts with relevant research, literature, or experience. • Creating solutions that solve business problems across a variety of learning modalities ensuring that these solutions link to our client's desired performance outcomes. • Providing input, oversight, and guidance to the team building out the solution ensuring that the solution vision is fully realized. • Engaging the client to understand strategic changes in their business and making recommendations for aligning the program to the changes; following through ensuring and the design team integrates newly aligned changes to learning solutions.

• Perform the design function either as a single designer or as a member of a collaborative team. • Present solution concepts and detailed designs to senior-level business owners and L&D stakeholders, representing the voice of instructional design. • Apply instructional design approaches and PDG’s solutions frameworks to design and deliver learning assets and programs that create measurable business impact. • Participate in brainstorming at the appropriate points of the project lifecycle. • Contribute to building the learning journey and measurement strategy. • Lead programs as a lead designer where you will: • Assess client needs to determine appropriate performance interventions. • Develop alliances and working relationships with subject matter experts. • Write instructional content that is concise, engaging, and appropriate for the intended audience, purpose, and delivery method. • Produce learning resources in a variety of formats including print, graphics, audio, video, and other technologies. • Create training content using custom storyboard templates. • Provide instructional design support to all members of the internal and client-facing team. • Work cross-functionally with creative and technical departments to build client solutions. • Develop and participate in system and user acceptance testing. • Ensure content accuracy and appropriateness, and provide quality control editorial support.

• The Visual Designer: • Will work as part of the Media Design team creating media and a variety of assets in support of learning programs for PDG clients • Consult with clients and team members to provide subject matter expertise on visual strategy

• Taking the designs of our instructional and visual designers and putting them into Articulate Storyline • Ensuring that each eLearning module is visually appealing and engaging for the learner • Working on fast-paced projects that can largely be done flexibly