Pelago Digital Therapeutics

IT Ops Engineer Location: New York, New York, USA Hybrid Category: Engineering Job Description: Pelago is the world’s leading virtual clinic for Substance Use Management. Our program provides guidance, support and treatment for members seeking to overcome their tobacco, alcohol and opioid use. From unhealthy habits to active substance use disorders, Pelago delivers a personalized solution based on individual health, habits, genetics, and goals, providing care for members wherever they might be on the substance use spectrum. Pelago's suite of virtual services ranges from education, to cognitive behavioral therapy (CBT) to comprehensive medication-assisted treatment (MAT). Pelago enables employers and health plans to deliver accessible, affordable, and effective treatment for substance misuse. Pelago has scaled to helping hundreds of employers and health plans and has already helped more than 750,000 members manage their substance use better. We have recently closed our Series C and raised over $151m from leading global investors. If you are passionate about making an impact on the health of others, join us and make it happen! About Pelago Engineering: Our engineering team operates as empowered, outcome-oriented problem solvers, working in close partnership with product, design, and clinical teams to improve member outcomes at scale. As AI transforms how software is built, we are intentionally evolving our development lifecycle so we spend less time on mechanical implementation and more time on system design, judgment, and impact. How We Work: - Outcome-driven: Engineers are given problems to solve, not just features to build. Success is measured by learning, impact, and outcomes—not velocity alone - AI-native: We use AI across the SDLC to accelerate implementation, testing, and review. Engineers focus on defining intent, validating behavior, and designing resilient systems - High autonomy, high accountability: Teams have real ownership over their domains. With autonomy comes responsibility for quality, safety, and results - Cross-functional by default: Engineers partner deeply with Product, Design, Data, and Clinical. Discovery, experimentation, and delivery are shared responsibilities - Quality and safety matter: We build in a regulated, member-impacting domain. Reliability, observability, and correctness are first-class concerns What We Look For: We explicitly assess for empowerment: - You start with "why" before diving into "how" - You're energized by ambiguity and collaborative problem-shaping - You use AI to amplify your judgment and move faster on what matters - You think in systems and anticipate second-order effects - You want to own outcomes, not just ship features Overview of the Role: Pelago is hiring an IT Operations Engineer to help scale the systems, support, and operational foundations behind a high-growth healthcare company. This role sits at the intersection of employee experience, security, and infrastructure - ensuring our team has reliable, secure, and thoughtfully designed technology workflows from onboarding through day-to-day operations. You’ll own a broad area across endpoint management, SaaS administration, identity and access management, security operations, and internal support. We’re looking for someone who is deeply hands-on, highly organized, and motivated by reducing friction at scale. The right person for this role doesn’t just fix problems - they improve the systems underneath them. As Pelago continues to grow, you’ll help modernize and evolve our IT operations environment through automation, process improvement, and strong operational judgment in a regulated healthcare setting. This is a hybrid role with a high-collaboration rhythm (3 days/week in our NYC office). In this role you will…Serve as the primary owner for internal IT support across hardware, software, networking, and employee productivity tooling - Manage endpoint lifecycle operations across macOS and Windows devices, including provisioning, security policy enforcement, patching, and device recovery - Administer core SaaS systems including Okta, Google Workspace, Slack, Zoom, Atlassian, and other business-critical platforms - Own onboarding and offboarding workflows, ensuring employees have secure, seamless access from day one through departure - Help maintain Pelago’s security and compliance posture by supporting endpoint security standards, audit readiness, access reviews, and operational controls tied to HIPAA and SOC 2 - Improve operational efficiency through documentation, automation, self-service tooling, and scalable IT workflows - Support and maintain office technology infrastructure including networking, AV systems, and hybrid meeting environments - Partner closely with Engineering, Security, HR, and Finance to support company-wide operational initiatives and future growth The background we are looking for… - 3–5 years of experience in IT operations, systems administration, or internal IT engineering within a fast-paced technology environment - Strong experience managing device fleets through MDM platforms such as Jamf, Kandji, Intune, or similar - Deep familiarity with identity and access management workflows, particularly Okta or comparable SSO/MFA platforms - Experience administering enterprise SaaS applications including Google Workspace, Slack, Zoom, Atlassian, and related tools - Strong understanding of endpoint security, vulnerability management, patching strategy, and operational compliance practices in regulated environments - Excellent troubleshooting and communication skills with a high-empathy, employee-first mindset - Experience creating operational documentation, knowledge bases, and repeatable support processes - Strong prioritization instincts and operational judgment in balancing responsiveness, security, and scalability What you’ll love about us: We have a whole host of perks for our people! From life essentials to nice-to-haves, there are more than a few good reasons to love working with us. We strive to ensure Pelago employees have equitable access to healthcare, wellbeing, time away, and then some. - Generous and meaningful equity package - Full Medical, Dental, & Vision coverage - 401k Plan - Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days - Paid maternity, paternity & new parent leave - Flexible working environment - Annual Learning and Development stipend to support continued learning and career development - Wellness Reimbursement Program - Access to Reproductive & Family Planning Care - Substance Use Support for employees and family members At this time, we are unable to offer visa sponsorship for this position. Please note that Pelago is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter. Before you apply, see how we build. We write about our technical decisions, product philosophy, and the real challenges of scaling behavioral health. Read the blog → https://pelagohealth.ai/ The provided range reflects our US target salary range for this full-time position, which is part of our broader total compensation package, including incentive bonus program, stock options, comprehensive benefits, and incentive pay applicable to eligible roles. Individual pay within the range will vary based on a variety of factors like role-related experience and education, internal pay equity, and other relevant business factors. At Pelago, we are committed to an equitable and fair pay philosophy and review total compensation for our employees at least twice a year. Base Pay Range $105,000—$115,000 USD

Growth Marketing Manager Location: New York, NY Hybrid Pelago is the world’s leading virtual clinic for Substance Use Management. Our program provides guidance, support and treatment for members seeking to overcome their tobacco, alcohol and opioid use. From unhealthy habits to active substance use disorders, Pelago delivers a personalized solution based on individual health, habits, genetics, and goals, providing care for members wherever they might be on the substance use spectrum. Pelago's suite of virtual services ranges from education, to cognitive behavioral therapy (CBT) to comprehensive medication-assisted treatment (MAT). Pelago enables employers and health plans to deliver accessible, affordable, and effective treatment for substance misuse. Pelago has scaled to helping hundreds of employers and health plans and has already helped more than 750,000 members manage their substance use better. We have recently closed our Series C and raised over $151m from leading global investors. If you are passionate about making an impact on the health of others, join us and make it happen! Overview of the Role: We're hiring a Growth Marketing Manager to own execution across our lifecycle and acquisition programs — from first touch through conversion and engagement. You'll be a core member of a small, high-performing growth team — owning your lanes fully and moving fast. This is a hands-on role where you're building and launching to keep campaigns running accurately and at scale. You'll own acquisition channels end-to-end, contribute to our experimentation engine, and provide strategic insights as you get into our systems, data, and member journey. The right person comes in sharp, moves fast, and finds the gaps before anyone points them out. This is a hybrid role with a high-collaboration rhythm (3 days/week in our NYC office). In this role you will: - Execute acquisition and lifecycle campaigns end-to-end, owning segmentation, targeting, QA, launch, and post-campaign analysis across email, direct mail, and paid channels. You're in the work, not above it. - Build, manage, and optimize campaigns in Iterable, with direct ownership of audience logic, journey architecture, and template QA. Operational accuracy is non-negotiable. - Pull your own data and build your own analysis. You're comfortable writing queries, building dashboards, and translating cohort trends into decisions. You surface anomalies before anyone asks. - Contribute to Pelago's experimentation program, developing hypotheses, executing tests with operational precision, and applying learnings to future campaigns. - Challenge existing programs when the data points elsewhere. If something has run the same way for six months without evidence it's working, you're the one asking why and proposing what to test next. - Partner with Data and Growth Ops to maintain data integrity, audience accuracy, and analytical rigor across the member funnel, from eligible life to registered member to engaged user. - Bring AI-native thinking to your work, using AI tools to improve speed, copy quality, segmentation, and analysis today, and bringing those ideas to the team. The background we are looking for: - 3-5 years of growth or lifecycle marketing experience with direct ownership of campaign execution, not just briefing others. - Fluent in Iterable: you've built journeys, managed segments, QA'd sends, and diagnosed deliverability issues yourself. - Strong analytical instincts: comfortable writing queries, pulling cohort data, building dashboards, and turning numbers into decisions. - High operational discipline: you catch errors before they go live, manage multiple campaigns in parallel, and hold the quality bar without being managed to it. - A genuine bias toward challenging assumptions: you don't maintain programs on autopilot. You question, test, and improve. - AI-native: you use AI tools daily to do your job better, and you have a point of view on where they move the needle and where they don't. - Experience in health tech, B2B2C, subscription, or benefits preferred. Pelago operates at the intersection of employer clients and individual members, and candidates who've navigated that translation layer ramp faster. - Preferred: Paid media experience across search, social, or programmatic channels. - Preferred: Familiarity with direct mail as a performance channel: audience pulls, vendor coordination, and response tracking; Familiarity with TCPA compliance considerations for SMS. - Preferred: Exposure to structured experimentation frameworks: you understand how to execute a clean test, document results, and draw the right conclusions from imperfect data. What you’ll love about us: We have a whole host of perks for our people! From life essentials to nice-to-haves, there are more than a few good reasons to love working with us. We strive to ensure Pelago employees have equitable access to healthcare, wellbeing, time away, and then some. - Generous and meaningful equity package - Full Medical, Dental, & Vision coverage - 401k Plan - Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days - Paid maternity, paternity & new parent leave - Flexible working environment - Annual Learning and Development stipend to support continued learning and career development - Wellness Reimbursement Program - Access to Reproductive & Family Planning Care - Substance Use Support for employees and family members At this time, we are unable to offer visa sponsorship for this position. Please note that Pelago is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter. The provided range reflects our US target salary range for this full-time position, which is part of our broader total compensation package, including incentive bonus program, stock options, comprehensive benefits, and incentive pay applicable to eligible roles. Individual pay within the range will vary based on a variety of factors like role-related experience and education, internal pay equity, and other relevant business factors. At Pelago, we are committed to an equitable and fair pay philosophy and review total compensation for our employees at least twice a year. Base Pay Range $125,000 - $135,000 USD

Title: Lead / Senior React Native Engineer Location:New York, NY Work Type: Hybrid Category: Engineering Job Description: Pelago is the world’s leading virtual clinic for Substance Use Management. Our program provides guidance, support and treatment for members seeking to overcome their tobacco, alcohol and opioid use. From unhealthy habits to active substance use disorders, Pelago delivers a personalized solution based on individual health, habits, genetics, and goals, providing care for members wherever they might be on the substance use spectrum. Pelago's suite of virtual services ranges from education, to cognitive behavioral therapy (CBT) to comprehensive medication-assisted treatment (MAT). Pelago enables employers and health plans to deliver accessible, affordable, and effective treatment for substance misuse. Pelago has scaled to helping hundreds of employers and health plans and has already helped more than 750,000 members manage their substance use better. We have recently closed our Series C and raised over $151m from leading global investors. If you are passionate about making an impact on the health of others, join us and make it happen! Overview of the Role: Help incubate, launch, and scale new AI-native products at Pelago Join Pelago’s AI Squad as an early Frontend Engineer and help define the next generation of behavioral health products. In this role, you’ll ship end-to-end features across React Native and React/TypeScript, transforming prototypes into production-ready experiences. Your work will move fast—from hypothesis to research preview to live product—and will be grounded in clinical safety, accessibility, and measurable outcomes. You’ll bring engineering craft and a sharp UX eye within a team that values thoughtful design, clean architecture, and meaningful user impact, leveraging modern AI-enhanced development tools to move faster and build better. While most of our surfaces are React Native, some use-cases will require platform-specific code. You should be comfortable writing Swift and Kotlin and exposing that functionality to RN. This is a hybrid role with a high-collaboration rhythm (4 days/week in our NYC office). In this role you will… - Build, ship, and maintain cross-platform applications in React Native (mobile) and React/TypeScript (web) from prototype to production - Turn AI research into product: instrument experiments, validate hypotheses, and iterate quickly on research previews on the path to live product. - Partner cross-functionally (Design, Product, Backend, Clinical) to deliver accessible, reliable interfaces that handle real-time data. - Integrate & evolve APIs (REST/GraphQL), help shape contracts, and ensure graceful states (loading, error, empty) and resilient data flows. - Use AI to raise velocity & quality (Copilot, Cursor) alongside strong tests, performance checks, and WCAG-minded reviews. - Strengthen foundations: evolve the design system and improve CI, code review, and releases to increase confidence and speed. The background we are looking for... - 5+ years in React Native, 7+ years building production software - Ability to lead React Native work from prototype to GA, setting approach, coordinating APIs, and driving releases and post-launch improvements independently. - Strong grasp of component architecture, design patterns, and state management (e.g., React Query, Zustand, Redux). - Comfortable integrating backends (REST/GraphQL), working with real-time/streaming data, and shaping API contracts. - Experience building React Native bridges and writing native modules in Swift (iOS) and Kotlin (Android) when platform APIs or performance require it. - Write clean, scalable, maintainable code with unit/integration tests and clear documentation. - Sharp UX sensibility and attention to detail; commitment to accessibility (WCAG). - Fluency with AI coding assistants (e.g., Copilot, Cursor) and the judgment to verify outputs. What you’ll love about us… We have a whole host of perks for our people! From life essentials to nice-to-haves, there are more than a few good reasons to love working with us. We strive to ensure Pelago employees have equitable access to healthcare, wellbeing, time away, and then some. - Generous and meaningful equity package - Full Medical, Dental, & Vision coverage - 401k Plan - Unlimited PTO Policy, 10 paid holidays, & quarterly company wide “Me Time” Days - Paid parental leave - Annual Learning and Development stipend to support continued learning and career development - Wellness Reimbursement Program - Access to Reproductive & Family Planning Care - Substance Use Support for employees and family members At this time, we are unable to offer visa sponsorship for this position. Please note that Pelago is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter. The provided range reflects our US target salary range for this full-time position, which is part of our broader total compensation package, including incentive bonus program, stock options, comprehensive benefits, and incentive pay applicable to eligible roles. Individual pay within the range will vary based on a variety of factors like role-related experience and education, internal pay equity, and other relevant business factors. At Pelago, we are committed to an equitable and fair pay philosophy and review total compensation for our employees at least twice a year. Base Pay Range $180,000 - $195,000 USD

Title: Senior Accountant Location: New York, NY Category: Finance Job Description: Pelago is the world’s leading virtual clinic for Substance Use Management. Our program provides guidance, support and treatment for members seeking to overcome their tobacco, alcohol and opioid use. From unhealthy habits to active substance use disorders, Pelago delivers a personalized solution based on individual health, habits, genetics, and goals, providing care for members wherever they might be on the substance use spectrum. Pelago's suite of virtual services ranges from education, to cognitive behavioral therapy (CBT) to comprehensive medication-assisted treatment (MAT). Pelago enables employers and health plans to deliver accessible, affordable, and effective treatment for substance misuse. Pelago has scaled to helping hundreds of employers and health plans and has already helped more than 750,000 members manage their substance use better. We have recently closed our Series C and raised over $151m from leading global investors. If you are passionate about making an impact on the health of others, join us and make it happen! Overview of the Role... As a Senior Accountant, you'll sit at the center of a small, high-trust finance team — working directly with our CFO and Controller, owning the close, and shaping how we report and operate as we scale. The work is real, the scope is wide, and you'll be doing it at a company where what you build here truly matters. At Pelago, we're actively building toward an AI-native way of working, and we want people who are genuinely energized by that. Not because AI replaces the work, but because the best finance operators we know are already using it to think sharper, move faster, and do more with less. If that's how you naturally work – or how you want to – you'll fit right in here. This is a hybrid role with a high-collaboration rhythm (3 days/week in our NYC office). In this role you will… - Own major parts of the month-end close process: prepare journal entries, perform balance sheet reconciliations, and maintain the consolidated GL reporting. - Maintain data accuracy: build and maintain schedules that keep our financials clean, complete, and audit-ready without being asked twice. - Own audit execution: coordinate PBC deliverables, manage documentation, and be the person the auditors can count on for organized, responsive support. - Be a real partner to FP&A: translate actuals into clear variance analysis that informs forecasting. - Improve the control environment: identify gaps, document policies, and raise the operational bar on GAAP compliance as we scale. - Keep AP and expenses running cleanly: review employee expenses and manage vendor relationships with accuracy and accountability. - Make the work better over time: proactively identify inefficiencies, propose solutions, and take ownership of improving how the team operates, including where automation or tooling can help. The background we are looking for... - 5+ years of progressive accounting experience, with clear growth in scope and ownership over time. - Big 4 or public accounting background preferred; blend of public + private is a plus. - Deep command of US GAAP and the fundamentals of financial accounting — you know why the rules exist, not just what they are. - Proven experience owning month-end close and balance sheet reconciliations, not just supporting them.Strong systems fluency: Excel or Sheets is table stakes; NetSuite experience is a plus but coachable. - Comfort using AI tools in your day-to-day work, for analysis, drafting, or efficiency. - High attention to detail with the organizational discipline to manage competing deadlines independently. - Clear communicator who can work across functions and doesn't need to be chased for follow-through. What you’ll love about us… We have a whole host of perks for our people! From life essentials to nice-to-haves, there are more than a few good reasons to love working with us. We strive to ensure Pelago employees have equitable access to healthcare, wellbeing, time away, and then some. - Generous and meaningful equity package - Full Medical, Dental, & Vision coverage - 401k Plan - Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days - Paid maternity, paternity & new parent leave - Flexible working environment - Annual Learning and Development stipend to support continued learning and career development - Wellness Reimbursement Program - Access to Reproductive & Family Planning Care - Substance Use Support for employees and family members At this time, we are unable to offer visa sponsorship for this position. Please note that Pelago is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter. The provided range reflects our US target salary range for this full-time position, which is part of our broader total compensation package, including incentive bonus program, stock options, comprehensive benefits, and incentive pay applicable to eligible roles. Individual pay within the range will vary based on a variety of factors like role-related experience and education, internal pay equity, and other relevant business factors. At Pelago, we are committed to an equitable and fair pay philosophy and review total compensation for our employees at least twice a year. Base Pay Range $110,000 - $125,000 USD