parcelLab

• Serve as 2nd level support for our B2B customers, handling escalations passed on from our first-line support team • Solve customer concerns arising from day-to-day operational business, using sound judgment on more complex or ambiguous cases • Conduct deeper technical investigations into issues beyond first-line troubleshooting, including reviewing filter logic written in JavaScript • Implement customer requests directly within the system • Advise customers on optimizations, suggestions for improvement, and product information • Recognize patterns across customer inquiries and flag recurring issues or improvement opportunities to the wider team

• Design and build systems that auto-generate content (starting with blog posts) from product updates, sales enablement material, and recurring customer questions • Apply a 95% automation / 5% human refinement approach - using AI to do the heavy lifting, while your editorial judgment is what keeps quality high and prevents AI-generated spam • Own SEO and GEO strategy together: keyword and topic targeting, on-page optimization, and getting parcelLab cited in AI-generated answers on post-purchase and returns queries • Manage content across multiple channels - blog, LinkedIn, social, and website copy - coordinating visual content needs along the way • Mine existing sources for content opportunities: product marketing's Notion pages, sales enablement decks, product release notes, and real customer inquiries • Collaborate closely with Product Marketing (content angles and positioning), Creative (visual content), and Web Development (on-site implementation) to ship consistently • Continuously refine the automation systems themselves as you learn what works

• Manage end-to-end monthly payroll across all entities (DE, UK, US, FR) and EoRs, partnering collaboratively with external providers. • Prepare, validate, and review payroll inputs and outputs, ensuring high accuracy and resolving discrepancies. • Reconcile payroll data with HiBob (HRIS) and oversee statutory deductions and filings (taxes, pensions, benefits). • Act as the key liaison between the Finance and People teams on all payroll matters. • Review and validate monthly payroll journal entries, ensuring accurate cost center allocations and correct treatment of employer-related payroll expenses. • Perform monthly balance sheet reconciliations of payroll-related accounts (accruals, liabilities, clearing) within the month-end close timeline. • Maintain accurate records, audit trails, and supporting documentation to ensure audit readiness across all entities. • Serve as the first point of contact for payroll queries from employees, ensuring clear, empathetic, and timely responses. • Ensure compliance with payroll regulations across jurisdictions and drive continuous process improvements.

• Own a set of strategic enterprise accounts • Run end-to-end, value-led sales processes — from early discovery through to close • Engage in high-impact multi-threaded opportunities with senior stakeholders across CX, e-commerce, marketing, IT and procurement • Partner closely with SDRs, Marketing, Solutions Consulting and Customer Success • Build and own a healthy enterprise pipeline across a defined region or account set • Lead senior-level, consultative conversations focused on business outcomes • Run deep discovery and translate customer challenges into clear value stories • Build ROI-driven business cases and commercial proposals • Navigate complex buying groups, legal and procurement processes • Coordinate internal teams to move deals forward • Forecast accurately and communicate clearly with sales leadership

• Build and own a healthy enterprise pipeline across a defined region or account set • Lead senior-level, consultative conversations focused on business outcomes • Run deep discovery and translate customer challenges into clear value stories • Build ROI-driven business cases and commercial proposals • Navigate complex buying groups, legal and procurement processes • Coordinate internal teams to move deals forward • Forecast accurately and communicate clearly with sales leadership

• Build and own a healthy enterprise pipeline across a defined region or account set • Lead senior-level, consultative conversations focused on business outcomes • Run deep discovery and translate customer challenges into clear value stories • Build ROI-driven business cases and commercial proposals • Navigate complex buying groups, legal and procurement processes • Coordinate internal teams to move deals forward • Forecast accurately and communicate clearly with sales leadership

• Build and own a healthy enterprise pipeline across a defined region or account set • Lead senior-level, consultative conversations focused on business outcomes • Run deep discovery and translate customer challenges into clear value stories • Build ROI-driven business cases and commercial proposals • Navigate complex buying groups, legal and procurement processes • Coordinate internal teams to move deals forward • Forecast accurately and communicate clearly with sales leadership

• Own the Integration Lifecycle: Develop, test, and maintain the services that keep our order and shipping data in sync across hundreds of global carriers. • Problem Solve with Root Cause Focus: Move beyond "firefighting" to identify why issues happen. You’ll implement long-term fixes that improve system stability and performance. • Iterative Building: Collaborate with internal stakeholders and carriers to clarify requirements, ship experimental solutions, and iterate based on real-world data. • Integrate & Sync: Work with commerce systems and warehouse tools, ensuring that integrations (APIs/Webhooks) are idempotent, reliable, and observable. • Own Quality: Instrument your services, monitor error rates in production, and "fix what you ship" to ensure a world-class post-purchase journey.

• Prospect into target accounts using a combination of email, cold calls, video, and social selling (LinkedIn) • Own the early-stage sales funnel: research, outreach, qualification, and handoff • Engage C-level and senior stakeholders across Ecommerce, CX, Operations, Logistics, and IT • Identify pain points and spark curiosity by communicating clear, relevant value aligned to the prospect's challenges • Collaborate with the Sales and Marketing teams on messaging, campaign ideas, and feedback loops • Maintain accurate records and activity data in Salesforce and other tools • Consistently meet or exceed monthly KPIs (meetings booked, opportunities generated)

• Plan, execute, and manage multi-channel campaigns (paid, email, ABM, automation) from brief to reporting. • Own all physical events in the region – from trade show booths to exclusive dinners and satellite events. You’ll manage everything from data collection to follow-up. • Run LinkedIn Ads, Google Ads, Influ2 and other paid campaigns and collaborate with SDRs for personalized follow-ups. • Launch and manage email and outreach workflows via HubSpot, Gong, and Clay. • Drive ABM activations, direct mail, and gifting programs that make prospects remember us. • Build and maintain automation flows across Clay, HubSpot, Salesforce, and AI tools (N8N, Make, etc.). • Ensure all campaigns are properly tracked via UTMs, pixels, and CRM sync. • Keep our Notion marketing board fully aligned with deadlines, owners, and deliverables. • Always scout new tools that push the boundaries of efficiency and creativity. • Partner closely with our designer and developer (both in-house) to brief and QA assets. • Collaborate with the global Content team to align narratives across regions. • Write short-form copy for ads, emails, or event collateral when needed. • Build and optimize ABM landing pages and personalized outreach flows. • Partner with AEs on Tier 1 enterprise accounts, supporting deal acceleration with guerrilla-style, personalized marketing ideas. • Measure and report performance across channels, tracking how campaigns influence pipeline and deals. • Continuously test, analyze, and optimize – from targeting to creative. • Manage data hygiene, enrichment, and operational workflows to ensure flawless campaign execution.