Pager Health logo
Pager Health

Powering connected healthcare

Nurse Navigator

GeneralGeneralFull TimeRemoteMid LevelTeam 201-500Since 2014H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

2 days ago

Salary

$35 - $37 / hour

Seniority

Mid Level

Associate Degree2 yrs expEnglishSpanish

Job Description

Nurse Navigator

Pager Health

• Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email • Document within EMR • Follow and apply clinically validated triage protocols • Ensure the highest quality customer service for patients and providers • Complete basic nursing responsibilities, outpatient testing, medications, etc. • Troubleshoot technology with patients • Work to ensure a seamless patient call center experience • Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care • Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience • Assist in identifying technology needs that improve patient experience • Additional projects as assigned

Job Requirements

  • 2+ years of clinical hospital experience; within the ICU or ER highly preferred
  • An active compact unencumbered RN license
  • Minimum of Associates Degree in Nursing (ADN)
  • Bilingual and able to communicate in both English and Spanish is a major plus
  • Ability to give and receive actionable feedback
  • Passionate about patient care and triage
  • Enjoy helping others
  • Ability to use critical thinking when presented with new and challenging situations
  • Relish solving problems, seeking out answers, and trying new things
  • Kind, empathetic and possess a strong social perceptiveness
  • Positive, energetic, and fun!
  • Outstanding multitasking skills
  • Enthusiasm and savviness for new technology
  • Mastery of oral and written language along with strong typing skills
  • Ability to assess and communicate with patients via a text-based platform
  • Flexible and fast learner, comfortable in a fast-paced and changing environment
  • Eager to challenge the status quo of traditional healthcare
  • Detail oriented and an organized self-starter with outstanding interpersonal skills

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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