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• Client Relationship Management: Lead a team of account managers to drive customer satisfaction and increase Pacvue adoption • Serve as the primary point of contact for partners, fostering strong, trust-based relationships. • Build and nurture long-term, high-value partnerships that drive both client success and Pacvue’s revenue growth. • Act as a strategic consultant to clients, offering expert guidance on eCommerce best practices, performance optimization, and ways to get the most value out of the Pacvue software suite. • Strategic Planning & Consultation: Analyze client data to uncover insights and opportunities for improvement, leveraging Pacvue's platform to recommend solutions that align with the client's business objectives. • Partner with clients on joint strategy sessions, presenting data-driven recommendations and leading the development and execution of eCommerce strategies, defining the frameworks that guide both client and internal teams. • Identify areas for up-sell and cross-sell opportunities within existing accounts to drive revenue growth and unlock new business. • Execute Business Reviews • Routine Retention and Expansion forecasting with exceptional Enterprise Pipeline Rigor • Cross-Functional Collaboration: Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and ensure seamless service delivery. • Partner with senior leadership to shape the strategic direction of the account management function, influencing product roadmap priorities and long-term business decisions. • Own the full performance and strategic direction of the account management function, including multi-year revenue targets, team development, and decisions with up to five years of organizational impact. • Performance & Reporting: Regularly track and report on client performance, providing analysis and actionable recommendations to drive improved results through Pacvue. • Monitor key performance indicators (KPIs) to ensure client success, using data insights to proactively suggest adjustments to strategies or channel mix. • Prepare and deliver presentations to executive-level audiences, influencing decisions and securing buy-in on new strategies or growth initiatives within your client portfolio. • Client Advocacy & Growth: Be a passionate advocate for client success within Pacvue, ensuring their needs and challenges are met with the highest level of service and support. • Continuously look for ways to help clients maximize the value of Pacvue’s tools and technology to enhance their eCommerce advertising results. • Effectively negotiate and sign contracts for renewals or expansion opportunities within your book of business.

• Represent Pacvue’s AI Vision with Customers • Serve as a senior customer-facing voice for Pacvue on AI, machine learning, Pacvue Agent, agentic workflows, automation, measurement intelligence, and the future of commerce media. • Engage directly with enterprise brands, agencies, retailers, and strategic partners to understand their AI priorities, concerns, workflow gaps, and adoption barriers. • Support executive briefings, customer advisory boards, strategic sales conversations, industry events, and thought leadership. • Translate customer feedback into AI strategy, experimentation themes, product priorities, and roadmap decisions. • Lead Pacvue’s AI, ML, and Data Science organization across experimentation, applied models, recommendations, optimization, measurement intelligence, forecasting, workflow automation, and agentic AI. • Partner closely with existing AI and Data Science leaders to scale the organization, strengthen execution, and increase the impact of AI across customer-facing products. • Create operating clarity across AI Labs, production ML/AI, Data Science, Pacvue Agent, and agentic workflows, ensuring clear ownership, priorities, evaluation criteria, and product impact. • Ensure our AI, ML and Data Science teams are aligned, focused and executing seamlessly. Building a world-class AI team is paramount for our success and this leader must be as passionate about talent as they are the product and innovation they lead. • Accelerate Pacvue Agent as a core AI experience across the platform, directing the team, helping customers move from insight to action through trusted, explainable, workflow-embedded AI. • Lead Pacvue’s agentic AI strategy across customer workflows, internal productivity, decision support, and governed automation. • Define where AI should recommend, explain, act, escalate, and learn within customer and internal workflows. • Partner with Product Growth and Customer Success to ensure AI capabilities are adopted, trusted, and connected to measurable customer outcomes. • Lead AI Labs, focused on rapid experimentation, prototyping, and validation of emerging AI capabilities. • Identify high-potential AI use cases, test them quickly, and determine which should graduate into production roadmaps. • Create a disciplined experimentation model that balances speed, customer value, feasibility, responsible AI practices, and business impact. • Own the product and technical direction for ML, AI, and Data Science capabilities across recommendations, optimization, forecasting, measurement intelligence, workflow automation, and performance insights. • Partner with Product, Engineering, and AI/DS leaders to turn models and AI capabilities into reliable, scalable, explainable product experiences. • Drive decisions around model quality, explainability, trust, governance, evaluation, and adoption.

• Conduct structured customer discovery — interviews, advisory touchpoints, Gong signal analysis — to gather evidence on whether new capabilities address real pain points. Write Product strategy summaries across Pacvue's emerging product suite to document what you find clearly and share it fast. • Stay current on platform updates, channel changes, and ecosystem shifts across programmatic, retail media, and social commerce — flag what's relevant and bring it into team conversations. • Gather and organize feedback from CS, Sales, Support, and Gong into clear, structured summaries — making it easy for Product and TPM to see patterns without having to dig. • Own the product narrative for ecosystem partner conversations (e.g., Amazon) and lead preparation of materials for external industry touchpoints like IAB. • Collaborate with PMM to identify and highlight value and real world industry context in GTM materials. • Partner with Business Solutions and Sales Enablement to own the routing and resolution of external product requests — driving cleaner ways of working across the function.

• As an Account Manager, Enterprise Partnerships at Pacvue, you will support the day-to-day management of client accounts across a portfolio of European agency clients. • This role will involve working closely with internal team members and client stakeholders across multiple European markets to help execute partnership plans. • You will be expected to leverage your analytical skills, communication abilities, and insights to assist with client outcomes and support ongoing account activities in a dynamic, fast-growing international environment. • Serve as a supporting point of contact for assigned clients, assisting in maintaining strong relationships across markets and cultures. • Support partnerships that contribute to client success and regional revenue goals. • Act as a resource to clients, providing guidance and responding to inquiries related to eCommerce best practices, platform usage, and regional marketplace nuances.

• Lead Full-Funnel Media Strategy • In collaboration with their team and leadership, own Pacvue’s AI product strategy across retail media, sponsored ads, DSP products, offsite media, and full-funnel commerce media activation. • Define how Pacvue helps brands and agencies move from channel-by-channel execution to portfolio-level media decisioning across retailers, marketplaces, and media networks. • Set a clear roadmap for the media portfolio, including how retail media and DSP capabilities connect to measurement, automation, AI, reporting, and broader platform workflows. • Own Product Direction and Business Impact • Lead product vision, prioritization, and execution for Pacvue’s Retail Media and new AI-first DSP product areas continuing our innovation-first mindset. • Partner closely with Engineering, AI, Product Growth, Product Operations, Sales, Customer Success, Marketing, and Partnerships to deliver commercially relevant, scalable products. • Drive product decisions across planning, activation, budget management, optimization, pacing, reporting, measurement, and cross-channel performance management. • Tie product investment to measurable outcomes, including adoption, retention, revenue impact, customer satisfaction, workflow efficiency, and media performance. • Partner Across AI and Product Growth • With an AI-first mindset, work with AI teams to embed intelligent recommendations, workflow automation, decision support, and optimization into Pacvue’s media products. • Partner with Product Growth to improve activation, adoption, usage depth, retention, packaging, and expansion motions across the media portfolio. • Ensure new media capabilities are not only built, but adopted, understood, and connected to measurable customer value. • Be the Voice of the Customer • Serve as an executive product sponsor for strategic customers. • Engage deeply with enterprise brands and agencies to understand their media investment priorities, workflow gaps, and measurement needs to create compelling and unique solutions that sets Pacvue apart from the competition. • Translate customer feedback into roadmap priorities, product requirements, and strategic bets that grow our core business and sets the business up for future AI innovation. • Build trust with customers through strong media expertise, product judgment, and a clear point of view on where commerce media is going. • Lead International Product Teams • Lead, coach, inspire and scale international product teams responsible for key areas of Pacvue’s media portfolio. • Create clear ownership, strong execution rhythms, and consistent alignment across regions, time zones, and functions. • Ensure global product strategy is informed by regional customer needs, market dynamics, and retailer ecosystem differences. • Represent Pacvue Externally • Act as a senior market-facing voice for Pacvue on retail media, commerce media, DSP activation, measurement, and AI-driven optimization. • Support customer advisory boards, executive briefings, strategic partnerships, industry events, and thought leadership.

• Implement and maintain AWS security configurations across development, staging, and production environments • Apply IAM best practices, including least-privilege access and role-based access controls • Configure and monitor AWS-native security services such as CloudTrail, GuardDuty, Security Hub, AWS Config, and Macie • Participate in cloud security reviews for new and existing services • Support security best practices in infrastructure-as-code (Terraform, AWS CDK) and CI/CD pipelines • Help maintain cloud security baselines aligned to CIS Benchmarks and AWS Well-Architected Framework • Contribute to secure Software Development Lifecycle (SDLC) practices, including shift-left security efforts • Participate in threat modeling and security design reviews • Operate SAST, DAST, and SCA tools integrated into CI/CD pipelines (e.g., Snyk, Checkmarx, Veracode, Semgrep) • Partner with engineering teams to remediate vulnerabilities and improve secure coding practices • Support development and maintenance of secure coding guidelines • Assist in vulnerability identification, triage, and remediation tracking across infrastructure and applications • Support internal and external penetration testing activities • Help track and report on vulnerability metrics and remediation progress • Support compliance efforts such as SOC 2 Type II and ISO 27001 audits • Collaborate with team members to improve security processes and documentation • Contribute to security runbooks and incident response procedures

• Scenario Modeling & Business Case Analysis: Build bottoms-up financial models in partnership with senior team members to evaluate impact on revenue and KPIs from new initiatives, pricing and packaging changes, go-to-market investments, and other strategic bets • Reporting & Monthly Close: Build and maintain reporting packages, variance analyses, and presentations for Board of Directors, leadership team, and budget owners, helping translate financial data and KPIs into clear business narratives; collaborate with accounting and other FP&A team members to ensure accuracy of month-end close and P&L reporting processes • Planning, Budgeting, & Forecasting: Own key components of monthly, quarterly, and annual planning and budgeting cycles, including revenue / expense forecasting and headcount planning • Cross-Functional Business Partnering: Partner closely with functional leaders across SMB GTM, SMB CX, R&D to provide financial insights and support strategic decision-making • AI Enhancements: Play a critical role in implementing AI automations (Claude, ChatGPT, etc) into FP&A reporting, planning, and financial modeling workflows

• Own and evolve the product operations strategy and roadmap, aligning operational investments with product and business priorities • Own and continuously improve the end-to-end product delivery process, with accountability for delivery predictability, quality, and cycle time across teams • Design and implement scalable operating models, intake frameworks, and prioritization processes that support a multi-team product organization • Identify systemic inefficiencies and drive cross-functional initiatives to improve operational performance at the organizational level • Serve as the primary bridge between customer-facing teams and product/engineering, leading the translation of complex business needs and customer feedback into clear, structured, and prioritized product requirements • Lead discovery sessions, workshops, and stakeholder interviews to surface both functional and non-functional requirements • Define and enforce standards for requirements quality, acceptance criteria, and success metrics across teams • Ensure alignment between customer needs, product strategy, and delivery execution • Own visibility into product delivery health, proactively identifying risks, dependencies, and trade-offs across teams • Drive accountability for delivery outcomes, including velocity, quality, predictability, and alignment to product and business goals • Lead cross-team coordination for high-impact and ambiguous initiatives, ensuring alignment and successful execution • Partner with product leadership to translate operational insights into roadmap and prioritization decisions • Partner closely with engineering and architecture teams to influence technical decisions, surfacing trade-offs, dependencies, and scalability considerations • Act as a bridge between technical and non-technical stakeholders, ensuring clarity and alignment across system design, API integrations, and data infrastructure • Review and validate technical approaches and documentation, ensuring alignment with product requirements and long-term scalability • Define and own product operations metrics, dashboards, and reporting frameworks to measure delivery performance and product outcomes • Use data to identify trends, diagnose systemic issues, and drive continuous improvement initiatives across teams • Establish and scale operational playbooks, governance models, and escalation frameworks • Ensure alignment between delivery execution and customer experience, product performance, and business impact • Champion and evolve agile best practices across a multi-team product organization, driving consistency, maturity, and continuous improvement • Coach teams on effective planning, backlog management, and execution strategies to improve throughput and delivery quality • Lead initiatives to reduce cycle time, improve predictability, and minimize defects across teams

• Fully own the client relationship by building solid rapport, demonstrating transparency, and delivering results against joint business objectives • Develop strategic growth plans, gain client alignment, and fully execute against the aligned upon approach • Measure efficacy of the strategy through regular reporting against core retail media KPIs and ad-hoc audits to identify areas for refinement • Highlight incremental sales opportunities to clients through participation in retailer programs, additional promotional opportunities, and recommendations to improve operational KPIs • Develop annual budget recommendations and properly allocate across campaigns to align with high level business objectives • Develop an annual marketing calendar incorporating key drive periods (including relevant macro and micro seasons), new product launches, and clients’ national media calendars • Leverage Pacvue technology to manage budget allocation, communicate with client on trends and pacing, and deliver results within client budget thresholds • Prepare weekly and monthly retail media performance reports, analyze category trends, measure advertising and total sales, identify account trends, and perform competitive benchmarking across the client’s product portfolio • Maximize retailer share, revenue, and profitability for clients while integrating client’s internal objectives such as driving innovation or key items or product lines • Create strategic retail media plans for new product launches, including recommendations for retail readiness across core KPIs • Act as Amazon DSP expert within broader Pacvue team, with potential to train and educate internal teams on DSP best practices • Responsible for reporting, analysis, and communication with Pacvue and client management teams

• Fully own the client relationship by building solid rapport, demonstrating transparency, and delivering results against joint business objectives • Develop strategic growth plans, gain client alignment, and fully execute against the aligned upon approach • Measure efficacy of the strategy through regular reporting against core retail media KPIs and ad-hoc audits to identify areas for refinement • Leverage retail media activities and other retail readiness recommendations to drive increased traffic and conversion and organic search ranking improvement • Highlight incremental sales opportunities to clients through participation in retailer programs, additional promotional opportunities, and recommendations to improve operational KPIs • Develop annual budget recommendations and properly allocate across campaigns to align with high level business objectives • Develop an annual marketing calendar incorporating key drive periods including relevant macro and micro seasons, new product launches, and client media calendars • Leverage Pacvue technology to manage budget pacing, communicate with client on trends and pacing, and deliver results within client budget thresholds • Prepare weekly and monthly retail media performance reports, analyze category trends, measure advertising and total sales, identify account trends, and perform competitive benchmarking across the client’s product portfolio • Maximize retailer share, revenue, and profitability for clients while integrating client’s internal objectives such as driving innovation or key items or product lines • Create strategic retail media plans for new product launches, including recommendations for retail readiness across core KPIs • Responsible for reporting, analysis, and communication with Pacvue and client management teams