• Support a team by providing coaching, performance tracking, answering questions, and monitoring workflow • Perform supervisory responsibilities including identifying training needs and opportunities for development • Review and approve employee time records and manage overtime utilization • Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks • Participate in interviewing, selecting, and onboarding new employees

• As the Regional Training Supervisor, you’ll be facilitating the playbook for success, empowering technicians, CSRs, leaders, and sales teams with the tools they need to drive Guild Garage Group’s growth. • You’ll collaborate with a nationwide network of garage door companies to deliver cutting-edge training and coaching programs, ensuring that our workforce is equipped to deliver consistently outstanding results. • You’ll also leverage your skills in data and analytics to track the success of our programs, demonstrating how your efforts are fueling growth and innovation.

Role Description Supervises and oversees day-to-day activities including implementing protocols and policies and procedures. Manages escalations of complex referrals and internal and external relationship management with high value referring clinicians and unique referring organizations. Establishes work priorities and manages team workload and resources to meet operational goals. Qualifications - Bachelor's: Nursing, Healthcare Administration or related field - Equivalent experience will be accepted in lieu of the required degree or diploma. - 5 years of recent relevant experience. Requirements - Knowledge of principles and practices of patient care, and an understanding of medical diagnoses including medical terminology for all specialties. - Deep understanding of the Epic electronic health record, Microsoft office products and analytical tools. - Knowledge of applicable legislative and regulatory guidelines (e.g., Health Insurance Portability and Accountability Act (HIPPA), The Joint Commission (TJC), and Emergency Medical Treatment and Active Labor Act (EMTALA)) pertaining to healthcare practices. - Knowledge of Stark laws, referral renumeration, safe harbor language and referral legal nuance. - Familiarity and understanding of managed care terminologies. - Demonstrated leadership skills with the ability to mentor, motivate and engage team. - Ability to interpret and apply regulations, policies, procedures, practices, and record keeping requirements. - Ability to identify and analyze trends, determine solutions and resolve operational issues as guided by policies, procedures or practices. - Ability to establish trust and credibility, and to interact and maintain effective working relationships with those contacted in the performance of role’s duties while respecting cultural and linguistic differences and fostering an inclusive work environment. - Ability to communicate through verbal and written means, and to present information to a variety of audiences. - Ability to work effectively in a dynamic and fast-paced environment with changing business priorities. - Organization and planning skills to effectively delegate, manage and/or re-prioritize activities and projects to meet deadlines while delivering quality service and maintaining a high degree of responsiveness. - Displays a customer service focus in all decisions and actions. - Displays integrity and ethics in handling confidential information. - Ability to use essential applications and/or databases associated with the role’s duties and responsibilities. Benefits - Comprehensive benefits package.

Role Description Responsible for supervising daily operations of the enterprise contact center to ensure consistent, high-quality, and patient-focused service. Oversees staff operations related to handling inquiries, scheduling, registration, and financial clearance activities. Ensures compliance with organizational policies, HIPAA regulations, payer requirements, and service-level standards. Coordinates workflows, monitors performance, and implements process improvements to enhance operational efficiency and the patient experience. Essential Functions - Supervises daily contact center operations, ensuring service levels and performance goals are met. - Oversees staff performance by providing coaching, mentoring, and evaluations. - Monitors quality of patient interactions and implements corrective action when needed. - Ensures compliance with HIPAA, organizational policies, and payer requirements. - Collaborates with clinical, billing, and revenue cycle teams to resolve escalated issues. - Develops and maintains policies, procedures, and training resources for staff. - Prepares and analyzes reports to monitor productivity, quality, and service-level performance. - Coordinates staff schedules and resource allocation to meet workload demands. - Identifies and implements process improvements to optimize efficiency and patient satisfaction. - Performs other duties as assigned. Qualifications - High school diploma or equivalent. - 0-4 years of related/progressive experience. - An equivalent combination of education and experience may be considered. - All experience must be paid and in the same related field. - Part-time and PRN experience will be prorated based on hours worked per week. - Volunteer work and internships for academic credit are not counted. Requirements - Certifications & Licensures: N/A Working Conditions - Lifting, pushing, and/or pulling objects up to 50lbs: Occasional (< 10% of the time) - Lifting, pushing, and/or pulling objects over 50lbs: Never - Standing or walking with objects up to 10lbs: Intermittent (10% - 50% of the time) - Standing or walking with objects up to 25lbs: Occasional (< 10% of the time) - Sitting at the computer workstation for extended periods: Intermittent (10% - 50% of the time) - Risk of back injury from moving, lifting or positioning patients, equipment, or materials: Occasional (< 10% of the time) - Repetitive motion: Intermittent (10% - 50% of the time) - Working at heights above 4 feet: Never - Working in confined spaces: Never - Risk of injuries from use of equipment on the job: Occasional (< 10% of the time) - Job-related travel: Occasional (< 10% of the time) - Loud noises: Never - Temperature extremes: Never - Hazardous chemicals and fumes including waste: Occasional (< 10% of the time) - Radiation: Never - Burns: Never - Cuts/Punctures: Occasional (< 10% of the time) - Bloodborne/airborne pathogens: Occasional (< 10% of the time) - Recombinant DNA or viral vectors: Never - Combative/violent people: Never - Animal handling (including carcasses): Never Physical Demands This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds. Department - Patient Access Center Shift - Days (United States of America) Time Type - Full time Address - 2201 Lexington Ave - Ashland, Kentucky