• Own and manage a book of 40–60 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy. • Build a deep understanding of each merchant’s business goals, technical setup, and success metrics to guide meaningful adoption of Recharge features. • Lead regular business reviews and success planning conversations that align merchant goals with measurable outcomes. • Partner closely with Sales to support renewals, expansions, and upsell motions through thoughtful account planning and execution. • Use data and customer health signals to prioritize work, identify risk, and uncover growth opportunities. • Act as a trusted guide through support and product-related issues, setting clear expectations and driving resolution efficiently. • Live by and champion our values: Accountability, Collaboration, Iteration and Details.

Role Description This opportunity strives to deliver the following outcomes: - Customers choose Bayer as their preferred provider for their operation - Team members run their local business to benefit customers and Bayer - Maximize local business opportunities and customer experience by co-creating short, mid and long-term outcomes with farmers and business partners This is a permanent, home-based position within the area of Regina, Southey, Balgonie, Strasbourg or Indian Head, Saskatchewan, and local travel within this region is required. What you will do: - Jointly own and achieve squad P&L targets, in collaboration with all squad members - Plan, prioritize and execute in short-term (90-day cycles), mid-term and long-term cycles - Adapt, iterate, regularly reassess, and prioritize tasks to ensure continued progress towards squad outcomes - Collaborate and co-create within squad to ensure clarity of accountabilities to maximize customer focus - Leverage digital tools and agronomic expertise to position, support, and service the full Bayer portfolio of seed, crop protection and new business models - Contribute to effective team dynamics as a self-managing squad, via activities such as peer recruitment, selection, and performance feedback - Foster an inclusive environment of professionalism and safe working practices ensuring Safety and Compliance requirements are met or exceeded within squad - Foster strong relationships with key and influential growers and new potential customers to drive market share and ensure a positive customer experience - Collaborate within the squad to grow and protect sales of BCS products and provide product and support services - Prioritize spend of discretionary program funds to maximize discretionary program impact - Develop targeted strategies to drive sales across the full Bayer portfolio, including seed treatment sales with retails and commercial seed treaters Qualifications - BSc in Agriculture or related discipline with a minimum 2 years of experience - Excellent understanding of local crop production, agronomy and familiarity with the Bayer portfolio of seed, crop protection and digital solutions - Comfortable using Excel, Word and PowerPoint - Flexible mindset and ability to adapt to changing business needs - Strong interpersonal, team and English communication skills – presentation, written, verbal and listening - Understands key customer needs to develop tailored solutions - Experience using digital tools to manage, interpret and leverage data - Excellent problem solving through analytical thinking in complex situations with minimal guidance - Valid driver’s license and ability to operate motor vehicles safely - Ability to effectively supervise and coach summer students Requirements - Desired - CCA, CCSC and/or PAg (RTAg) designation Benefits - This position provides the use of a company vehicle - Competitive compensation and rewards package - Collaborative, diverse and inclusive culture - Career development and global opportunities - Work-life flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings

Role Description We are looking for a Senior Client Success Manager to lead and develop a portfolio of clients across Europe. Your mission: - Be the first point of contact for all clients and focus on growing partnerships daily. - Monitor the performance of user acquisition campaigns, optimizing towards clients' KPIs and overachieving them. - Find key business development initiatives to grow your portfolio. - Work in a team with an analytical mindset and a problem-solving attitude. Your tasks and responsibilities: - Build and manage strategic partnerships within your portfolio. - Identify growth opportunities and execute them to achieve goals. - Enable decision-making with a data-driven strategy and valuable insights. - Translate complex data analysis into simple language for clear communications. - Offer new product features aligned with customers’ business stage. - Lead client meetings and regular business reviews. - Represent Entravision & Smadex externally and sell our in-house mobile advertising solution. Qualifications - 3+ years of experience managing mobile performance-based user acquisition campaigns on programmatic is a MUST. - Excellent communication skills (verbal and written) to develop strong relationships with clients in English is a MUST. - Timezone Compatibility: Based in a location compatible with our Barcelona HQ (CET +/- 2 hours) for seamless team collaboration. - Analytical, with a deep understanding of cohort analysis and customer acquisition metrics including ROAS, CPM, IPM, CPI, CPA. - Strong understanding of the mobile app industry: actors, media-buying, sellers, suppliers, MMPs. - Proactive, disciplined, and highly organized with the ability to manage and prioritize multiple tasks simultaneously in a timely manner. - Positive attitude, passion for Apps, and a love for problem-solving. Benefits - Join a high-energy, ambitious team dedicated to innovation. - A rewarding salary and benefits package tailored to your expertise. - Opportunities for international travel, including regular visits to our Barcelona headquarters. - Unlimited access to LinkedIn Learning to fuel your professional development. - Work alongside world-class marketers and engineers from 40+ countries in a fun environment. - Regular social events and team-building activities to keep us connected.

• Communicate with customers via telephone and other electronic communication methods • Multi-task between phone volume, live chats, and email • Prioritizing communication to meet time service objectives • Respond to client/applicant inquiries and conduct investigations to resolve client concerns • Proactively place calls to clients to report status and/or gather necessary information to complete orders • Follow up on outstanding client exceptions and inquiries • Become a Subject Matter Expert (SME) on company product • Maintain a high standard of customer service and rapport with our clients • Work closely with other departments such as Operations, Implementations, Sales, and Account Management to help build and retain client partnerships • Perform other clerical, administrative or customer-oriented projects/tasks as assigned