Olo

• Own the guest acquisition strategy for the Olo Network • Activate the 40M+ guests already with Olo Accounts as a recurring source of incremental orders • Architect acquisition programs that activate Olo's restaurant brand partners • Create a lifecycle program that turns first-time orderers into repeat Olo Network guests • Build a rigorous experimentation roadmap

• Demonstrate a solid understanding of the Menu team's domain and technology stack, contributing to discussions and development decisions with growing independence. • Handle small-to-medium features independently and begin taking ownership of moderately complex tasks with some guidance. • Write clean, maintainable code and actively participate in peer code reviews, providing constructive feedback and adhering to coding standards. • Collaborate closely with Product to refine requirements, helping to shape solutions that meet business needs effectively. • Focus on delivering high-quality software solutions within established timelines, emphasising best practices in software development. • Engage in troubleshooting and debugging efforts, showing an ability to resolve common and moderately complex issues with minimal support. • Assist in the deployment and monitoring of services, learning how to manage and troubleshoot issues in production environments. • Contribute to building and maintaining reliable distributed systems, implementing resilience mechanisms as appropriate. • Participate actively in team ceremonies and demonstrate initiative by taking ownership of tasks and helping to unblock others when possible. • Engage in continuous learning and self-improvement by exploring new technologies and best practices relevant to the team's work. • Use Claude Code and GitHub Copilot extensively as part of your daily workflow, and grow your skills through hands-on AI training designed to help you become highly effective with modern AI coding agents and IDEs. • Demonstrate ownership of the team's delivery pipeline, ensuring that code quality, testing standards, and deployment practices are continuously optimised. • Active participation in on-call duties is required, with specific responsibilities determined by your assigned team and area of expertise.

• Define and own Legal’s operations strategy, roadmap, and execution plan • Build the operating model for an AI-enabled legal department, including workflows, roles, escalation paths, metrics, and continuous improvement loops • Partner with Legal leadership to identify the highest-value opportunities to reduce manual work, improve cycle times, increase consistency, and give the business faster access to legal support • Translate ambiguous legal and business needs into practical systems, workflows, and tools that can scale • Drive the evaluation, selection, implementation, and adoption of AI-enabled legal technology, automation tools, intake systems, knowledge systems, analytics tools, and other legal operations platforms • Design, build, and maintain workflows with AI and other tools such as Jira for legal request intake, approval routing, and reporting • Partner with IT, Security, Finance, Sales, and other stakeholders to integrate legal tools into Olo’s broader technology environment • Own the strategy, optimization, and integration of Legal’s technology stack, including the contract lifecycle management system • Define the metrics to demonstrate Legal’s impact on the business, and build dashboards and reporting for metrics • Drive cross-functional projects across Legal • Use data to prioritize projects, measure the impact of AI and automation, and continuously improve Legal’s operating model • Build and maintain SOPs, playbooks, self-service resources, and knowledge systems for recurring legal processes • Lead cross-functional legal operations projects from concept through rollout, including stakeholder alignment, requirements gathering, testing, training, adoption, and performance measurement • Drive change management for new tools and workflows • Manage Legal team knowledge resources in Confluence to enable self-service for business partners

• Develop an understanding of the team's domain and technology stack and actively seek guidance to grow technical expertise. • Handle small-to-medium features with support from more senior engineers, ensuring tasks are completed according to set timelines. • Write code adhering to established coding standards and participates in code reviews to learn best practices. • Collaborate with team members to understand feature requirements and implement solutions with guidance. • Focus on building reliable and maintainable software components, contributing to team deliverables with a focus on quality. • Utilise version control systems to manage code changes and maintain a consistent development workflow. • Participate in team meetings and sprint ceremonies, such as daily stand-ups and sprint retrospectives, contributing updates and feedback. • Engage in learning activities, including game days and training sessions, to build familiarity with the company's tools and processes. • Troubleshoot and debug issues with guidance, learning to identify and resolve common software bugs. • Demonstrate a willingness to collaborate with other engineers and stakeholders, developing teamwork skills necessary for larger projects. • Demonstrate ownership of the team's delivery pipeline, ensuring that code quality, testing standards, and deployment practices are continuously optimised. • Active participation in on-call duties is required, with specific responsibilities determined by your assigned team and area of expertise.

• Lead the orchestration and execution of virtual events, webinars, industry events, and customer conferences • Manage integrated campaigns for quarterly product releases and release activations across product and GTM functions • Act as the central point of project coordination across marketing, sales, product marketing, and external vendors • Support internal and external communication to ensure all stakeholders are aligned on timelines, deliverables, and expectations • Oversee logistics, including scheduling, asset tracking, vendor coordination, invoice management, and event execution details • Developing and monitoring project progress, identifying risks, and ensuring deadlines are met • Manage post-event and campaign reporting by coordinating data collection and stakeholder feedback • Create and develop detailed project playbooks with timelines, milestones, and dependencies • Execution of webinars, release orchestration, and virtual events • Develop and execute customer communications around events, product updates, and release engagements • Provide end-to-end support for industry events and trade shows (logistics, materials, vendor coordination) • Planning and execution support for the annual customer conference • Drive alignment across demand generation, product marketing, brand, sales, partnership teams, and external partners

• Join as a Senior Software Engineer on the ‘Merchant Solutions’ team. • Responsible for functionality of Olo Pay product including transaction flow, reconciliation, reporting, payouts, pricing plans, and merchant account management. • Build new initiatives from scratch and add functionality to existing products. • Collaborate with team members during development from concept to delivery.

• Close and renew business for Olo’s enterprise customers and prospects • Drive collaboration for the account team throughout the Olo sales process • Quarterback the account team to build strategic account plans • Build & maintain champions within your book of business • Find a great solution for each client • Collaborate with the Customer Experience team post sale

• Help reduce identified risks, respond to adversarial attacks while maintaining up-time of systems, and implement strategic risk mitigation measures to safeguard data. • Provide white glove service and support to internal and external stakeholders by addressing security questions and support issues as needed. • Mentor other engineers in how to best provide support. • Help in the identification and prioritisation of future project initiatives based on risk. • Execute on cross-functional projects with high degree of ownership and excellence. • Actively mentor team members and elevate the collective team’s capabilities and skill sets through peering and informal training.

• Operate as the FP&A subject matter expert on Pigment, improving our existing infrastructure to efficiently forecast revenue and expense, and maintain the 3 financial statements. • Act as a liaison between FP&A and MeltOne, a 3rd party advisory firm helping accelerate our transition from Google Sheets to Pigment. • Collaborate with Business Analytics to drive automated reporting out of Snowflake (leveraging Pigment data) to drive Monthly Reporting Pack (MRP) reporting for Thoma Bravo. • Lead data transfers between models and reporting packages on a monthly cadence, ensuring pixel-level formatting consistency and zero-error data integrity across all materials. • Drive monthly actuals-to-budget reporting, including Revenue and Expense variance analysis. • Support revenue forecast updates by maintaining key assumptions around revenue drivers (bookings, active locations, order volumes, churn) within Pigment. • Assist with ad-hoc requests from Budget owners. Support other ad-hoc requests covering: bonus attainment calcs, cash forecasting, headcount reconciliation, etc. • Assist in reconciling contracted ACV in Salesforce to recognized revenue in Pigment, flagging discrepancies and partnering with Business Analytics, RevOps, and Billing to resolve. • Partner with People Ops on a variety of merit and bonus related Budgeting matters, and all Budget owners in support of the FY27 Budget. • Work with FP&A team members to identify and implement best practices, driving toward better efficiency with our tools and simplification of cross-departmental processes.

• Architect, develop, scale, and monitor solutions across the Olo Engage product suite. • Contribute to technical decision-making, including solution design and architecture. • Collaborate closely with product managers, designers, and stakeholders to translate customer needs into technical solutions. • Proactively monitor and improve system performance, identifying and resolving issues effectively. • Take a proactive approach to support, digging into issues to identify root causes. • Champion best practices in software development, agile methodologies, and continuous improvement.