• Support the resolution of complex client scenarios by conducting deep-dive data research and root-cause analysis. • Partner with the account team to identify cost drivers, utilization shifts, and clinical opportunities within a client’s portfolio to recommend plan design changes that mitigate spend. • Serve as the primary liaison between Account Management and the Reporting/Data Analyst teams to ensure client reporting needs are technically feasible and strategically sound. • Interpret pharmacy claims data, trend analysis, and rebate projections to provide "the story behind the numbers" for client presentations and Quarterly Business Reviews (QBRs). • Oversee the integrity of client-facing financial reports, ensuring data aligns with contractual obligations and client expectations. • Work on behalf of the Account Management team, collaborating with internal technical teams to improve automated reporting tools and identify product gaps based on client feedback and data limitations. • Assess financial data for indicators of client attrition risk and work with Account Managers to develop data-driven mitigation strategies. • Act as a data mentor to Account Managers, coaching them on how to interpret financial metrics and present data-heavy slides effectively. • Participate in existing and prospective client meetings.

• Complete reporting and data requirements based on client and team needs • Be accountable for customer satisfaction and retention of assigned client(s) • Forge trusting relationships with client operational leadership • Maintain a comprehensive understanding of business challenges faced by customers • Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary • Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place

• Drive profitable sales growth by prospecting new accounts, retaining existing accounts, and expanding opportunities with current customers • Develops and maintains strong sales relationships with key decision makers and influencers across all levels of an organization • Manages sales volume with existing customers, while actively prospecting and acquiring new customers • Develops and implements plans to expand business presence in the assigned area • Shares market insights and competitor information with relevant channels throughout the organization • Collaborates with leadership to analyze market trends and customer needs • Attends monthly business meetings for all company-sponsored associations, engages in local trade shows, and represents the organization

• Nurture and maintain complex existing accounts and foster market expansion within the designated territory. • Serve as a trusted advisor to clients, offering strategic guidance and proactively addressing challenges or concerns. • Negotiate contract renewals and service agreements, securing favorable terms while ensuring client retention and satisfaction. • Collaborate closely with the Marketing Team to ensure a robust lead pipeline and effective lead nurturing. • Craft and communicate compelling value propositions to prospective clients, highlighting the unique benefits of our solutions. • Facilitate collaborative selling opportunities with partners, leveraging synergies to maximize sales potential. • Lead pursuit teams for larger-scale opportunities, orchestrating efforts for comprehensive client engagement. • Guide and educate prospects through the purchasing journey, providing insights and assistance as needed. • Develop and execute a comprehensive sales plan aimed at surpassing predefined sales targets. • Gain deep insight into intricate customer requirements across operational, business, and technical domains. • Independently create and deliver customized presentations on Granicus, showcasing its potential to revolutionize public engagement strategies. • Coordinate internal resources, including sales support, marketing, and solution consultants, to deliver compelling pitches and proposals. • Oversee all aspects of sales activities within the assigned territory, from prospecting and tracking to opportunity management, revenue forecasting, and contract negotiation. • Actively pursue leads generated through personal efforts and marketing initiatives. • Assist in formulating sales strategies in collaboration with the management team. • Maintain meticulous documentation of all interactions in our Salesforce CRM system. • Prepare and deliver quarterly business reviews to Sales Management, Senior Management, and peers.