NuvoAir

• N/A

NuvoAir Medical is a technology-enabled pulmonary care organization that is focused on improving outcomes for patients with chronic respiratory diseases such as COPD, asthma, sleep apnea, and other complex pulmonary conditions. Our relationship-based model combines remote patient monitoring and proactive clinical engagement to keep patients healthier and out of the hospital. Complex conditions like COPD are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs. At NuvoAir, we believe people deserve a better healthcare experience. Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. Living our Company Values Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth. Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development $19 - $21 an hour Where you’ll see your impact: A Medical Assistant (MA) is a vital member of our NuvoAir healthcare team, responsible for providing administrative and clinical support in the virtual medical setting. This person will encompass a combination of administrative and clinical tasks that will impact our entire business and how we work with our patients by upholding our company core value, “Patient Obsessed”. What you’ll be responsible for: •Manage appointment scheduling for patients, ensuring an organized and efficient flow of patients through the facility. •Collect and update patient information, including demographics, medical history, medications, allergies, and insurance details. •Reviewing, working, and managing tasks received in the EHR. •Managing electronic health records (EHR) by accurately recording patient data, test results, and treatment plans. •Assisting with billing procedures, coding medical procedures accurately for insurance claims, and handling financial transactions. •Verifying patient insurance coverage and obtaining necessary authorizations for medical procedures. •Supporting inbound calls for our patients •Communicating with patients, physicians, and other healthcare professionals via phone and email. •Following up on imaging, lab, DME orders as well as referrals. •Gathering patient medical history and relevant information before appointments. •Checking patients in and preparing patients for their telehealth visit. , •Educating patients on medications, and post-treatment care, along with preventive health measures and healthy lifestyle practices. This may be a fit if you have: •Associates degree related to this field •3 years plus of Medical Assistant •Proficient in thriving within a dynamic remote work setting •Experience with EHR- Athena is a Plus! Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate’s final level and final location. Also, this range represents base salary only and does not include bonus, equity, or benefits if applicable. Building a diverse team is critical to our success: At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities. What to expect: Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay!

NuvoAir Medical is a technology-enabled pulmonary care organization that is focused on improving outcomes for patients with chronic respiratory diseases such as COPD, asthma, sleep apnea, and other complex pulmonary conditions. Our relationship-based model combines remote patient monitoring and proactive clinical engagement to keep patients healthier and out of the hospital. Complex conditions like COPD are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs. At NuvoAir, we believe people deserve a better healthcare experience. Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. Living our Company Values Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth. Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development $22 - $30 an hour Where you’ll see your impact: The Financial Healthcare Coordinator is responsible for submitting accurate and timely claims, ensuring proper reimbursement, and supporting the overall revenue cycle process. This role includes charge entry, claim submission, payment posting, and basic follow-up on unpaid or denied claims. The Financial Healthcare Coordinator works closely with clinical and administrative teams to resolve discrepancies, ensure documentation supports billed services, and maintain compliance with payer requirements. Success in this role requires strong attention to detail, knowledge of medical billing practices, and the ability to work efficiently in a high-volume environment while meeting monthly billing deadlines. What you’ll be responsible for: Respond to patient calls, emails, and voicemails regarding financial matters, billing questions, insurance coverage, and payment options. Provide follow-up support to patients regarding outstanding balances, billing inquiries, and claim issues. Address provider, MSO, and internal team questions related to billing and claims. Conduct benefit checks to verify patient insurance eligibility, coverage, and limitations. Obtain necessary authorizations for services as required by insurance providers. Communicate insurance coverage details to patients, providers, and internal teams. Review, process, and troubleshoot claims in the EHR system, ensuring accuracy and compliance with billing guidelines. Identify and resolve discrepancies or errors in claims submissions. Adapt to evolving responsibilities and other ad hoc tasks as workflows and patient needs change. Identify patterns in claim denials for management to address This may be a fit if you have: High school diploma or equivalent (Associate’s or Bachelor’s degree in healthcare administration or related field is a plus) Previous experience in a similar role, preferably in healthcare Knowledge of medical billing and coding processes Familiarity with EHR systems and insurance verification software Strong customer service and communication skills Attention to detail and ability to work accurately in a fast-paced environment Proficiency with computer software applications, including Google Suite Building a diverse team is critical to our success: At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities. What to expect: Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay!

NuvoAir Medical is a technology-enabled pulmonary care organization that powers the Dresden Family Clinic, focused on improving outcomes for patients with chronic respiratory diseases such as COPD, asthma, sleep apnea, and other complex pulmonary conditions. Our relationship-based model combines remote patient monitoring and proactive clinical engagement to keep patients healthier and out of the hospital. Complex conditions like COPD are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs. At NuvoAir, we believe people deserve a better healthcare experience. Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. Living our Company Values Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth. Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development $110,000 - $125,000 a year What you’ll be responsible for: Develop and implement multi-channel growth strategies aligned with company growth priorities, targeting patients and healthcare providers, and ensuring leadership is positioned with the right audiences Leverage HubSpot and marketing automation (e.g. Keragon) to deliver personalized campaigns to prospective, active, and inactive patients Attract and enroll new patients through coordinated outreach across digital, email, and offline channels Motivate healthcare providers to actively refer patients to our services Develop and deploy company-wide, coordinated patient and provider experience model Strengthen engagement, loyalty, and long-term retention among existing patients Reconnect and reactivate dormant conversion paths while ensuring HIPPA and regulatory compliance Use customer augmentation and data analysis to uncover opportunities for tailored messaging and improved experiences Generate data-driven hypotheses to enhance marketing principles to evaluate results Drive creative development and iterate campaigns by applying insights from testing and experimentation This may be a fit if you have: 5- 8 years content, social media / content strategy Excellent storytelling and communication skills, with experience presenting to c-suite level Excellent leading by influence and building coalitions within and outside the company Content and process expertise communicating and activating b2b channel Collaborative team player who can manage up, down and side-ways Experience in the healthcare sector, extra plus for experience in the digital health category Familiarity with Hubspot or similar CRM/ Sales platforms is required Experience with AI integration and automation tools, like Keragon Start-up ready: Thrives in a fast-paced, ambiguous environment and takes ownership across multiple functions to drive progress and results AI-curious: Constantly explores emerging AI tools and workflows, instinctively asking “how can I automate this?” before defaulting to manual work. Proven automation and workflow implementation experience: Has designed, built, and deployed scalable marketing automations, with clear real-world use cases and measurable impact. Full-funnel marketing expertise: Understands the entire customer journey, from awareness to conversion, and identifies growth opportunities and optimization levers at every stage. Bias for action: Moves fluidly between strategic thinking and hands-on implementation, shipping work quickly without getting stuck in analysis. Building a diverse team is critical to our success: At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities. What to expect from our interview process: Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay!