• Design, implement, and continuously refine program workflows, care pathways, and operating models to improve patient outcomes and program performance • Partner closely with Clinical Product to shape patient journeys, protocols, and ongoing program evolution • Serve as the central point of coordination across stakeholders, including patients, partner PCPs, internal clinical and operational teams, and leadership • Own program execution, ensuring alignment to defined goals, service commitments, and regulatory requirements • Coordinate program logistics, resourcing, and scalability as the program grows • Play a key role in new client onboarding and program configuration, acting as a subject matter expert internally and externally for the Fracture Prevention Program • Provide direct patient care focused on fracture risk identification, prevention, and longitudinal bone health management • Educate patients on osteopenia and osteoporosis, including treatment options, risks, and follow-up care • Conduct risk factor assessments and coordinate appropriate screenings (e.g., DXA scans), including communicating results and next steps • Initiate and manage treatment plans in alignment with clinical protocols, including oral bisphosphonates, IV zoledronic acid, and Prolia • Collaborate with partner PCPs to enter orders and ensure coordinated, compliant care delivery • Guide shared clinical decision-making across Motion MSK and external providers • Identify appropriate patients for program inclusion and ensure accurate data collection and documentation • Lead and support a Patient Coordinator, with ownership over hiring, onboarding, and training as the team scales • Build a high-performing, patient-centered team culture grounded in accountability, collaboration, and service excellence • Establish and maintain SOPs, SLAs, and performance metrics to ensure consistency and quality • Provide ongoing coaching, feedback, and professional development • Deliver training as workflows evolve and new capabilities are introduced • Oversee daily operations, including team coverage, escalations, and workflow management

• Review and analyze medical records to ensure clinical accuracy in a timely fashion • Identify opportunities for improvement in clinical documentation and diagnostic models • Understand and apply coding guidelines and regulations to assign appropriate codes to diagnoses and procedures • Participate in ongoing training and professional development to stay current on documentation and coding guidelines • Contribute to process improvement efforts to enhance documentation practices and support efficient and effective healthcare delivery

• Manages, analyzes and coordinates the daily activities of the unit to ensure departmental productive goals are met with regards to quality timeliness, accuracy and consistency of medical decisions. • Ensures staff meets all regulatory requirements and comprehends and complies with best practices, professional standards, internal policies and procedures. • Conducts continuous evaluation of workflows and seeks to improve processes that impact the department. • Coordinates data collection, reviews compliance reporting and identifies opportunities for improvements. • Identifies and implements cost saving/revenue generating opportunities. • Serves as key liaison between Medical Directors, Management leadership, and staff. • Also serves as a medical resource to members and providers, as well as non-clinical staff. • Develops key performance indicators to evaluate level of service for internal and external customers. • Acts as a subject matter expert for difficult and complex matters. • Represents the Plan with external customers, providers and agencies. • Represents the department on internal committees and participates in special projects. • Assists Manager in coordinating regulatory, quality and accreditation activities. • Performs other duties as assigned by management. • Creates and champions an atmosphere within the team, which fosters open communication, teamwork, ownership, and a collaborative cross-departmental environment to implement, optimize and share continuous improvement processes. • Manages, directs, and develops staff by providing feedback and coaching. • Administers performance and salary reviews for staff. • Ensures staff meets all regulatory requirements and comprehends and complies with best practice methodology, professional standards, and internal policies and procedures. • Assists in preparing and monitoring the budget to ensure administrative cost objectives are met.

JOB DESCRIPTION Job TitleRemote Clinical Nurse, Physician Workflow SupportFLSAExemptReports toDirector, Clinical Services & PartnershipGrade ULocationRemoteBand2A Summary/Objective The Clinical Nurse Physician Workflow Support role carries out remote patient care responsibilities with emphasis on decision-making. This position provides competent, safe and compassionate care based on established Client Patient Care and Nursing Standards and program policies. As a member of the interdisciplinary healthcare team, this position will collaborate with the provider and local site to implement a comprehensive patient-centered plan of care to achieve expected outcomes; utilize principles of assignment and delegation consistent with the New York State Nurse Practice Act. Will function as the Quality Control Analyst and conduct daily audits, monitor trends and collaborate with teams to teach, retrain and devise performance improvement opportunities. Essential Job Functions - Participate in regular debrief meetings with local sites to identify issues or opportunities for improvement. - Review physicians’ messages received from patients though the electronic medical record as per accepted policy and procedure. - Assess messages for urgent situations or needs, and contact patients telephonically for further evaluation and referral to the local site or emergency/urgent care services as appropriate (will be trained on but will not perform routinely). - Determine proper handling or routing of non-urgent messages based on established guidelines or in accordance with sound judgement. - Communicate effectively with local site pool, staff or provider via telephone or electronic message as appropriate. - Assist providers in contacting patients regarding test results as per provider’s instruction (will be trained on but will not perform routinely). - Provide telephonic patient education regarding results and understanding condition management as per provider instruction and nursing scope of practice (will be trained on but will not perform routinely). - Document provider and patient interactions accurately and in a timely manner using the electronic medical record systems per policy and accepted nursing standards. - Conduct daily audit of fellow RNs to ensure compliance with standards as outlined in this Job Description. Key Success Indicators/Attributes - Must openly demonstrate ability to critically think and actively demonstrate how clinical experience has driven decision-making. - Ability to ask open ended questions, identify significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary. - Skilled in pinpointing root cause/s for performance variance. - Demonstrate logical reasoning and analytical skills. - Demonstrates ability to self-motivate, set goals, and meet deadlines. - Demonstrates clear verbal and written communication. - Maintains courteous and professional working relationships with employees at all levels of the organization. - Strong computer skills including Microsoft Office suite. - Excellent customer service skills and ability to communicate effectively via telephone and electronically. Supervisory Responsibility None Work Environment This job operates in a remote home office environment. This role routinely uses standard office equipment such as computers and phones. Recommend use of a headset if not mandated by client. Must have high speed internet to support clear connections with patient call applications. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are generally Monday through Friday, during US daytime. Potential for weekend hours schedule or rotation to meet client needs. Travel Minimal travel required; up to 5% Required Education and Experience - Bachelor of Science in Nursing. - 3 – 5 years of clinical experience. - Nurse must currently be working in a large ambulatory office setting (and/or specialty clinic) or emergency department, and/or critical care experience. - Must have current EPIC experience either with inpatient or outpatient modules. - Must obtain unrestricted Registered Professional Nursing license in New York. Preferred Education and Experience - Telephone triage and patient education experience preferred Additional Eligibility Qualifications Strong computer skills including Microsoft Office Suite and Electronic Medical Records Security Access Requirements In addition to the specific security access required by the employee’s client engagement, the employee will have access to the Omega systems set forth in the “Standard Field Employee” profile. Microsoft Office ADP Oracle E1- All Field Employees Standard Employee Standard AAP/EEO Statement Omega is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may perform other duties as assigned.