Company Overview: TapestryHealth is dedicated to improving the quality of care for patients in skilled nursing facilities. We deliver innovative, technology-enabled healthcare solutions designed to enhance patient outcomes, optimize operations, and support the unique needs of long-term care providers. With a team of experienced professionals and cutting-edge tools, we collaborate with our partners to ensure the highest standards of care while reducing barriers to access and efficiency. Together, we are transforming healthcare for the better — one patient, one facility, and one solution at a time. Job Overview: The Supervisor manages the daily operations and performance of the Traveling and IPV Medical Assistant team in a remote and onsite environment. This role is responsible for developing and ensuring consistent workflows, accurate documentation, and timely completion of tasks while fostering engagement and accountability across the team. The Supervisor partners closely with Operations leadership, clinical providers, and facility staff to support patient care delivery and streamline processes. Key Responsibilities: - Manage and support employees ensuring high performance through regular feedback, 1:1s and coaching, while providing day-to-day operational oversight. - Conduct virtual team huddles, recurring team meetings and 1:1s to maintain communication, engagement and alignment with organizational goals. - Serves as an escalation point for issues with providers, facilities, or workflows, collaborating with other leaders within Operations, Account Management, and/or Implementation as needed. - Ensure scheduling, chart prep and reporting expectations are met consistently across the team. - Monitor daily workload distribution, identifying and addressing gaps and risks proactively. - Collaborates with IPV team to ensure that IPVs can be completed in a timely/efficient manner. - Supports coverage as needed when a Medical Assistant calls out or encounters any issues remotely or onsite. - Lead process improvement initiatives to streamline workflows and reduce rework. - Facilitate and evaluates staffing ratios, training, onboarding, and ongoing development of new and current Medical Assistants. - Provide support/coverage for other Operations Supervisors - Approval of timecards, PTO, and Expenses - Perform other duties as needed. Qualifications: Required: - Bachelor's degree in business administration, operations management, or a related field (preferred but not always required). - Proven experience in operations, logistics, or a supervisory role - Experience managing teams and improving operational processes. - Problem-solving skills Preferred: - Experience in the health care field - Exceptional organizational skills and ability to multitask - Proficient in Microsoft Word, Excel basics The anticipated annualized salary range for this role is $65K-70K.This remote position follows a location-based compensation structure. The posted salary range represents the potential pay range across various U.S. geographic markets. Actual compensation will be determined based on the candidate’s primary work location, experience, qualifications, and internal equity considerations, in accordance with applicable pay transparency laws.

• This role combines supervisory leadership with direct clinical practice responsibilities. • Provide individual and peer coaching to clinicians to support professional growth, clinical excellence, and ethical practice. • Collaborate with clinical leadership to ensure high standards of care, competence, and professionalism across the practice. • Conduct regular chart reviews to ensure clinical quality, documentation accuracy, and adherence to best practices. • Monitor client retention and review patient feedback to identify trends and areas for improvement. • Develop and implement action plans based on aggregate and individual clinical review findings. • Train new clinicians on documentation principles, clinical standards, and organizational policies and conduct ongoing performance reviews. • Ensure compliance with BBS standards for supervision, ethical practice, and clinical documentation. • Provide therapy services to a caseload of clients, maintaining a clinical caseload of 6-10 clients per week.

• Provide timely, high quality medical underwriting consultations and assessments to life and disability underwriting teams. • Review and interpret electrocardiograms, stress tests, laboratory results and other diagnostic tests as requested by underwriting teams. • Review medical records of applicants for life and disability income insurance to assess mortality and morbidity risk. • Provide ongoing education of underwriters through individual case discussions, explanations and clarifications provided in medical referrals. • Assist claims staff with the review of life and disability claims and medical conditions which require physician input regarding reasonableness of care, treatment and/or restrictions/limitations cause by said conditions. • Serve as a resource in the evaluation of contestable claims. • Provide training through lectures, training materials and participation in company-wide underwriter education programs as requested by management, but at least on a quarterly basis. • Conduct ongoing research as it relates to changes in mortality and morbidity and advise underwriters as to such changes. • Maintain current, in-depth knowledge of medical literature via ongoing journal review and other continuing education such as attendance at industry and non-industry medical conferences. • Demonstrate understanding of standard and excess mortality and morbidity as it relates to specific disease states. • Interact with Life and DI insurance agents and attending physicians as case needs warrant. • Provide feedback to and interact with various reinsurance providers related to Life and DI underwriting risks. • Research changes in medical survival trends and provide input into underwriting guidelines for in-house underwriting manuals. • Participate in decision/policy making committees as requested. • Participate in New Business projects as requested.

***You must be located/reside in the State of Michigan for consideration*** This position is remote, however you must be located in Michigan. You must be able to work at least 2 shifts/week for 1+ year from hire. We are searching for qualified individuals to service primary care offices throughout the state of Michigan. This is a remote position. You must be able to work shifts during business hours - 8am-5pm ET, Monday-Friday. You must also be based in the United States. What It Is The Scribe assists providers with documentation of care for patients and additional clerical tasks. Scribes accompany a designated provider throughout their shift, utilizing the Electronic Medical Record to document the interaction between the provider and patient. Scribes will complete in-house training, and after successful completion, will work independently with providers we service. Learn more here. What You’ll Do - Utilize the EMR to accurately and efficiently document a patient encounter from start to finish on behalf of medical providers. - Ensure medical record compliance, updating patient history, and other pertinent medical information in the patient’s chart. - Preparing and completing charts to send to the provider for review and approval via detailed data entry and specific procedures compliant with the location(s) serviced. - Maintain, organize, and continuously update multiple patient charts simultaneously. - Comply with client and Helix policies, including HIPAA and Joint Commission. - Work closely and directly with appropriate administrative teams. - Perform administrative duties and tasks to improve provider productivity and workflow. - Reliable attendance and travel to assigned location(s) required. Requirements - Able to pass the Scribe Proficiency Assessment - May elect to defer and complete a free online training course provided by Helix Scribe Solutions to prepare for this assessment. - High school diploma required. College students with a pre-health career track preferred. - A personal computer is required. - Demonstrate knowledge of medical terminology and human anatomy preferred. - Able to type 60+ WPM with 80% accuracy. - Observe and draft a narrative account of events accurately and grammatically correct. - Communicate and interact professionally with providers and healthcare professionals. - Strong written and verbal communication skills. - Strong attention to detail and instruction. - Ability to work 15-20 hours/week (part-time) or 32-40 hours/week (full-time) for at least 1 year. - Must be able to pass a drug screen and background check. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee may work for extended periods of time sitting at a desk and working on a computer. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Disclaimer This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.