• Manage workflows in alignment with departmental goals and objectives. • Execution of individual and team goals and objectives in alignment organizational strategic initiatives. • Ensure work is allocated to teams based upon account needs, staff experience, and expertise. • Prepare and deliver ongoing performance coaching and performance reviews for direct reports, using tools (i.e. skills assessments, audits, productivity reports, etc.) to measure technical skills and performance within your team. • Identify and mitigate risks and escalate to leadership when appropriate. • Identify, document, and improve processes in alignment with organizational best practice recommendations and in partnership with departmental leadership. • Analyze the revenue cycle for each billing client to determine status, issues, and implement appropriate solutions when needed. • Interface with customers and establish relationships that promote the timely and efficient resolution of revenue cycle issues. • Ensure bills sent out are accurately processed following payer requirements and organizational policies. • Prepare and present analysis of monthly team and member performance to OBS leadership identifying areas of focus and potential risk. • Establish and maintain positive working relationships with patients, payers, department team members, OBS clients, OCHIN Members, vendors, and other stakeholders. • Maintains the confidentiality of patient information, organizational data and information at all times in compliance with HIPAA regulations. • Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. • Remain focused in the face of pressure and meet deliverables in accordance with expected timelines. • Complete projects and tasks independently and with limited direct supervision. • Other duties as needed to support the organizational mission and goals.

• Manage workflows in alignment with departmental goals and objectives. • Execution of individual and team goals and objectives in alignment organizational strategic initiatives. • Ensure work is allocated to teams based upon account needs, staff experience, and expertise. • Prepare and deliver ongoing performance coaching and performance reviews for direct reports, using tools (i.e. skills assessments, audits, productivity reports, etc.) to measure technical skills and performance within your team. • Identify and mitigate risks and escalate to leadership when appropriate. • Identify, document, and improve processes in alignment with organizational best practice recommendations and in partnership with departmental leadership. • Analyze the revenue cycle for each billing client to determine status, issues, and implement appropriate solutions when needed. • Interface with customers and establish relationships that promote the timely and efficient resolution of revenue cycle issues. • Ensure bills sent out are accurately processed following payer requirements and organizational policies. • Prepare and present analysis of monthly team and member performance to OBS leadership identifying areas of focus and potential risk. • Establish and maintain positive working relationships with patients, payers, department team members, OBS clients, OCHIN Members, vendors, and other stakeholders. • Maintains the confidentiality of patient information, organizational data and information at all times in compliance with HIPAA regulations. • Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. • Remain focused in the face of pressure and meet deliverables in accordance with expected timelines. • Complete projects and tasks independently and with limited direct supervision.

• Lead and manage the Operations function with 90-100 team members organized across complexity tiers, ensuring operational excellence and scalability. • Define and execute the operations roadmap, driving strategic initiatives including automation projects, process optimization, and technology partnerships. Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable. • Communicate effectively with other operations and/or program managers regarding risks, mitigation strategies, and success of various internal programs. • Analyze operational data and metrics to identify trends, automation opportunities, and areas for continuous improvement, driving innovation in operational processes. Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis. • Communicating process health and Key Performance Indicators (KPIs) to senior management through weekly and monthly reviews. • Ensuring the team consistently processes multiple workloads against defined productivity targets and Service Level Agreements (SLAs). • Acting as the escalation point of contact for resolving workflow bottlenecks or process-related issues within assigned workflows. • Partner with Operations Support Functions (Quality, Training,Program Management, Governance) to ensure consistent quality standards, optimal resource allocation, and effective change management. Identify any key learnings/findings and metrics with regards to Operations process adherence, program improvement opportunity, escalation management opportunity. • Develop and mentor high-performing Team leaders and ICs, fostering a culture of ownership, innovation, client first and growth mindset, while building clear career progression paths. • Oversee the hiring & training of new team members and support their development. • Working with Client Success teams to address and resolve client escalations or data concerns.

• Program management and leadership at various sites on a rotating basis • Direct customer interface at all operating sites • Senior Northrop Grumman representative at all operating sites • Quality and mission assurance • Standardized training of personnel • Asset readiness and analysis • Communication with Program Management and IPT leadership • Complex and dynamic problem resolution • Strategic plans development • Contingency plans development • Mobilization, deployment, and retrograde of program assets and personnel • Responsible for the schedule and technical performance of company programs and subsystems • Serve as primary customer contact for program activities on site • Monitor technical performance and provide IWO oversight • Establish milestones and monitor adherence to master plans and schedules • Identify program problems, and yield solutions • Direct the work of employees assigned to the program from technical, manufacturing, and administrative areas